Charles Church Billingham reviews

★★★★★ 5/5

Trustpilot

Impeccable service

My partner and I are part way in to buying a plot off plan on the Harlands Farm Uckfield development that gives us the configuration and space that works for us and thus far the journey, from Francesca in the Marketing Suite to Steve the site manager and Darren the project manager, has been outstanding. I can't thank them enough for everything they are doing to make a stressful situation so hopeful and exciting. With weekly updates from Darren i can see the light at the end of the tunnel and for me that is so reassuring. Thank you.

Claire · 22 April 2023

★★★★★ 5/5

Trustpilot

Sophie was amazing

Sophie was amazing, answered all our questions. The whole team made it as easy as possible for us as first time buyers

B · 4 January 2024

★★★★★ 5/5

Trustpilot

Lorraine was very supportive to us…

Lorraine was very supportive to us prior to purchase helping the transaction along greatly.Subsequently our continuing contact with her , Keiran ,Andy ,Abby and Yvonne has proved to be the friendly and professional support we needed in this highly stressful situation.

Alan · 6 May 2022

★★★★★ 5/5

Trustpilot

A positive experience

Briana Dillon made everything go so smoothly, her knowledge was very helpful. Everyone on site was very supportive when we moved in

Mrs · 1 January 2024

★★★★★ 5/5

Trustpilot

Great team

Bobby and Patricia were really helpful in sales and Jason is a great site manager. We couldn't be happier with the team.

Duncan · 28 December 2023

★★★★★ 1/5

Trustpilot

Early bird fee refund

Early bird fee refundWe had made an early bird fee on 28th November 2022 and we were told that the refund will be processed if we do not wish to proceed. We emailed Zoe, sale advisor in July two times that we have decided not to proceed with the that plot and asking her for a refund. Until now we haven't heard anything back from Charles Church. I am looking forward to hearing from them soon.

Ngu · 1 August 2023

★★★★★ 5/5

Trustpilot

We moved into our new home at Harlands Park 8 months ago…

We moved into our new home 8 months ago and the Charles Church team continue to impress, they are outstanding. Any small snag that we've come across, they have been only too willing to help us. And they don't leave you waiting for a response, they get back to you same day. The customer care team, the team on-site, they are all fantastic. You can't fault them, honestly this development is something special. Jason, Darren, Steve, Mick, they all work so hard to make sure we are happy. It's been a great experience and I highly recommend.

Ross · 6 April 2023

★★★★★ 1/5

Trustpilot

New property reservation

Since we reserved the property, the amount of pressure, we were put under, despite explaining my ill health, was relentless. Constant calls from the CC office, mortgage brokers and Surveyors. There was no option for me to explore outside options. I understand they have a deadline, but they don't take into consideration individual circumstances. Its either my way or high way. Unfortunately there was nothing less that 1 star. I would not recommend them.

K · 10 February 2022

★★★★★ 5/5

Trustpilot

Great Sales Service

Shaun is very efficient and lovely to work with.

Nicky · 24 August 2024

★★★★★ 1/5

Trustpilot

So much for a 'quick fix'

I was told in January that a restriction had been missing from the housing deed but 'I am informed this can be sorted very quickly'. This then meant I could not proceed with selling my property which is ready to exchange on contracts as they missed key information regarding the 'discounted housing scheme' I bought it on. We have since then given them time to review the document which has been reviewed by the buyers solicitor and myself for them to sign ready to send to land registry. This has still not been done.Phone calls to Persimmons/Charles Church (who tend to direct us to emailing the customer care team with no response), emails from the solicitor have got us nowhere except 'This is due to return to the regional office in the next day or so' and 'As previously advised I will notify you once I hold the signed deed'. No urgency to solve an issue which is their fault and is causing a significant amount of stress to myself, partner and our buyer. We are also weeks away from completing on a new house which we could lose due to this issue as we cannot exchange on the property until this sale has completed and potentially losing the buyer if this isn't resolved.

Rob · 10 March 2023

★★★★★ 5/5

Trustpilot

Harlands Park

We have been living in our new home on Harlands Park for 5 months now and are extremely happy with our new house. Darren, Mick and the site team have responded to queries and minor snags quickly and effeciently. We feel lucky to have a home in such a great location for town, transport and schools. The landscaping on the development is superb. It is a pleasure to see all the new trees and planting. It looks amazing.

Laura · 29 April 2023

★★★★★ 5/5

Trustpilot

Fantastic after care

We can't recommend Charles Church (Festival Park) enough! This is our second newbuild and we have been living happily here for a year. The house is spacious and well built. As with any newbuild, there are ALWAYS snags, but the after care from Joe and the Charles Church team is second to none!! Nothing was ever too much trouble.

Chloe · 5 July 2024

★★★★★ 1/5

Trustpilot

Charles Church - Not any more!!

Charles Church "Homes of Destinction"........Well they may have been long ago. But, when you are kept chasing for a long list of snagging items to be cleared 8 months after you move in, it starts to get beyond a joke.The quality of site tradesmen used on this site are so bad it is beyond belief. I have known Charles Church Homes since they started up in the 70's and their standard has dropped beyond belief.

Mr · 17 July 2023

★★★★★ 1/5

Trustpilot

GROUND FLOOR FLOODED

Plot 349 Millennium FarmGround-floor flooded with at least 2 inches of water. Carpets removed,skirtingboards removed,three dehumidifiers running 24hrs a day for three weeks now. Customer care informed by site that we'd had a leak,what a joke.We just got the inside of the house how we wanted it and this happened.Massive disruption to family,cannot use living room and study(daughter uses study for work) wife is devastated and even checks taps in ensuite if waking through the night to make sure we have water.Got some help at the beginning of the nightmare then things went quiet. You'd think some higher management might have taken an interest and come to see the upset and disruption this has caused my family.It looks like you have to go to the media before these people take an interest.

Carl · 15 February 2023

★★★★★ 1/5

Trustpilot

If 0 stars was an option it would be…

If 0 stars was an option it would be that. Bought on Millennium Farm. Poor and lacking communication often only given after chasing.Extremely lengthy build time with numerous delays. Reserved April 2021. Advised would be in October/December 2021. Made it in in November 2022. Considering the time taken build quality is poor. I have had to get the roof tiles changed as they put the wrong tiles on as per their plans and what we agreed to buy. Had to get half a movement joint removed as they only put half of one in up the back of the house. Sold with cracked windows and windows not fitted straight and doors that don’t open properly. Then it’s taken best part of 5 months to get any response to get snags sorted. Still waiting for some to be done. The bit that gets me the most is it took 5 months to get a light bulb for an outside light. All they had to do was knock on the door and hand it to us from their stockpile on site. Customer service has overall been atrocious. The only glimmer of hope is that the design of the house is great and the only reason we have persevered because once all is sorted it will be a nice house.

Stephen · 14 February 2023

★★★★★ 5/5

Trustpilot

Outstanding service from everyone

Outstanding service from every member of the team at the Harlands Park development. Francesca in the marketing suite, Darren the project manager, Steve the site manager and every single person i have dealt with, there's too many to name but they have all gone above and beyond to make my dream come true. The finished product and aftercare is second to none. If i ever moved again id choose Charles Church developers without hesitation.

Claire · 9 August 2023

★★★★★ 5/5

Trustpilot

Harlands Park Uckfield

Second ReviewWe moved into our property at Harlands Park just before Christmas. We have had a great experience so far, Steve and Mick came to see us the first day they were back on site after the Christmas break to check how we were and if everything was ok. Communication with the site team has been fantastic. We have, as to be expected, a snagging list, but so far the team have been quick and responsive in getting things sorted. Whilst we still have an outstanding list of snags, we are confident that the team will address everything.

William · 5 February 2023

★★★★★ 4/5

Trustpilot

You have wonderful staff members

You have wonderful staff members. All of he people I talked to were very helpful, and full of enthusiasm; made me feel comfortable with my decision to buy. I would particularly like to thank Sharon (don't know her surname) for all of her efforts. She helped me come to the decision of buying a property in Harlow Hill Grange. The only negative: it took so long get our house built.Gary Remai

Gary · 27 April 2022

★★★★★ 5/5

Trustpilot

Great experience

My family and I visited the Hamlet site at Llanharan and we were greeting by a lovely lady called Emma Ahearne. With 4 kids in tow, she really made the effort to engage with them, and had a very down to earth approach towards my wife and I whilst remaining professional. Thank you for your hospitality and for making us feeling welcome.

Gareth · 28 April 2024

★★★★★ 2/5

Trustpilot

Lack of urgency, dismissing our concerns, and lack of communication ruined the experience

We love the house and the sales manager was great BUT we were originally given a completion date of June which slipped back to December: causing us significant disruption and inconvenience. We have moved into a house with a section of the house unusable because of damp, mould, and cold. We have been in the house over a month and this has not been resolved. The boiler was incorrectly wired for a month (despite multiple attempts to fix it) resulting in the boiler constantly being on - wasting money. We sent over a snagging list where not all of the items are considered as part of their official list so they have no interest in fixing them.The finish on walls and skirting boards is poor and we have heard members of the build team talking about how we are so fussy, swearing and being rude while we are in another room in the house.The positive sides of the experience have been:- we love the house- the sales manager was great- the maintenance operatives that visit are very helpful and feel like they’re on your sideBut the experience has been overshadowed by the volume of things wrong, the lack of urgency for things we deem urgent (mould and damp), lack of communication.We are fairly certain there are going to be lots of things we end up needing to fix at our own cost despite the team telling us we have a 2 year warranty.

Paul · 27 January 2023

★★★★★ 4/5

Trustpilot

Love our home

Purchased 2 years ago so waited until I gave review. We bought a 5 bedroom house. There were a few snags in the first 6 months which CC came round to rectify. The on site manager was excellent. I’ve never bought a new house before but I have to say that the layout is beautiful. It still looks like a hotel. If you like character then it’s not for you but after living in Scandinavia we like the clean lines and having always lived in older houses they have more problems, some unseen and very costly. Overall, we love the house. It’s very warm and cost efficient bills. We bought it after relocating and needed a property with no chain so had the intention to move within 2 years but will end up staying much longer.

Ella · 25 June 2020

★★★★★ 5/5

Trustpilot

Great experience so far!

I'm in the process of buying a Persimmon house which should be ready in the summer. I've had a great experience so far. Special mention to Amy in Pocklington who has been super helpful, knowledgeable, professional, and very friendly!

J · 4 April 2022

★★★★★ 4/5

Trustpilot

The Mile, Pocklington

We have bought a house on The Mile site. There were a number of issues at the beginning and felt that some sub contractors had not done a good job. The quality control had not been addressed but now the site has a new manager and the team has worked hard to resolve problems and improve standards. The Customer care team are excellent, although interior work has been hampered by lockdown, any emergency repairs are dealt with straight away. We would recommend this site to future purchasers as the houses now have quality control in place. We love the design of our new house and look forward to when the estate is finished.

Jan · 8 June 2020

★★★★★ 5/5

Trustpilot

Very pleased with everything.

We are very pleased with our new house, the finish is of very high quality and the whole buying process with Beth as the sales rep was very easy and communication was always great.Once we moved onto the site Andy the site manager has been phenomenal and no problem is too big or small and he is always on hand. We’d heavily recommend Charles Church and both Andy and Beth have been brilliant.

Oliver · 17 August 2023