Trusted Agent profile · Billingham
★★★★★
831 reviews across 2 platforms
Wynyard Woods, Wynyard, Billingham, TS22 5UG
Charles Church's office in Billingham, at Wynyard Woods, is rated 4.2 out of 5 across 831 reviews on two platforms, including 5 Google reviews rated 3.8.
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
5/5
TrustpilotCant say thank you enough to Jodie
Jodie is very nice and helpful, it's such a great experience to buy a new home with her at Mulberry Place Tewkesbury
Dear Khoi Nguyen, Thank you so much for your review. We agree Jodie is such an asset to the team at Mulberry Place. I will make sure to pass on your wonderful feedback. Best wishes, Lily
3/5
TrustpilotPoor communication
The communication is very poor both pre and post completion with sales and customer care Build is nice very nicely designed and to a good standard of finish build side except few snags good
Hi Loren, Thank you for taking the time to leave us your review. We are pleased to hear that you are happy with your new home but very sorry to hear your experience didn’t meet all your expectations, I will certainly pass your feedback onto the team for their awareness and ongoing learningsBest wishes,Mia
5/5
TrustpilotKat at Ridge Walk sales office has been…
Kat at Ridge Walk sales office has been excellent throughout
We’re delighted to hear that Kat has been excellent throughout your experience. She’ll be thrilled to know her support made such a positive impact. Best wishes, Mia
5/5
TrustpilotAnother excellent interaction with…
Another excellent interaction with Cookie, Steve Lines and Leigh Corbet on fixng the leaking shower tray and fitting extra sockets!
Thank you for taking the time to leave another review. We’re delighted to hear you had another excellent interaction with Cookie, Steve and Leigh. It’s great to know the team were able to fix the leaking shower tray and fit the extra sockets for you. Holly
5/5
Trustpilot5 star
Everything was explained to us from the start, liz the sales representative went above and beyond
Hello Donna,Liz will be thrilled that you've had a great home buying journey so far, we'll be sure to let her know.Best wishes,Emmy
5/5
TrustpilotMascalls Grange
Since my first visit to Mascalls Grange, all the staff have been incredible! The sales team kept me informed every step of the way till my moving in date and were always very knowledgeable and helpful along the way. I’ve had very few snags (all minor) and the site team have been amazing! Every single person has been so lovely and no job has been too small. It’s been great having a WhatsApp contact to check in with and to provide immediate updates! Thank you for making my move a really positive experience - thank you!
Hi Becky,Thank you for taking the time to leave us a review, we're delighted to hear you of the service you have received. We would like to share this with the team but unable to locate you on our system and have instructed Trustpilot to gain further information. Please do respond with your full name and plot details, so we can pass on your kind words.Best wishes,Mia
5/5
TrustpilotSo far so good
So far so good, Jamie has been awesome and we are looking forward to the rest of the process.
Good evening, thank you for sharing the start of your experience with Charles Church. We are really pleased to hear you have been so well looked after by the team at Wellington Gate, and we would love to hear from you again once you’re all settled in.Kind regards,Rose
5/5
TrustpilotVERY PROFESSIONAL.
Speed, tidiness , very helpful and polite technicians.left the job tidy clean ready for decorator and helped us to reinstate the room. Other than two patches ready for the decorator it was as good as before they started.However the problem in fact worse even thou they corrected the previous work by others. As discussed and agreed the problem has always been the heating.Need i am afraid further work.Stephen Siller [ Langley Grove Twyning GL206JR
Good afternoon Mr Siller, thank you for taking the time to leave us a review. Please be assured that we have forwarded your comments over to the team. Kind regards,Rose
5/5
TrustpilotAfter sales care second to none!
We just had a few minor snags which needed to be sorted after moving in, mostly in the kitchen but both the sales team and site manager have been nothing short of amazing! They have been on-hand to deal with any problems immediately and with great attention to detail - even the most minor of problems like a mark on the wall. They have gone above and beyond what I would have expected and I would not hesitate to recommend a Charles Church property to anyone looking for a new home. A really positive experience. Thank you so much.
Hi Simon,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers. I will certainly pass on your kind comments to the team, they will be delighted to hear that they made your home buying journey a smooth and enjoyable one. Wishing you all the best in your new homeBest wishes,Mia
5/5
TrustpilotEnjoyable buying experience with Devon
Enjoyable buying experience with Devon. Nothing too much trouble.
Good evening Wesley, we’re delighted that you took the time to share your experience with us. It’s fantastic that Devon’s proactive approach in suggesting alternative properties made such a positive difference and ultimately helped you secure your new home. We’ll be sure to pass on your lovely comments, congratulations on your purchase, and we wish you every happiness in your new home when the time comes to move in. Kind regards, Rose
5/5
TrustpilotGreat experience
Great experience so far.As the house was progressing I really wanted further additional to my house Mr Darren and the team were extremly helpful.Thank you so much !
Hi Nina,Thank you for sharing your experience. We'd love to pass on your comments to the team, as they'd be thrilled to hear. Please do respond to our request for further information.Kind wishes,Lucy
5/5
TrustpilotOutstanding Customer Service
I want to commend the outstanding customer service provided by Charles Church, specifically Clem from the Princes Park site. Clem has truly gone above and beyond to make the moving process seamless and stress-free. From assisting with the removal of empty boxes to ensuring every detail was taken care of, his help has been invaluable. Amazing service, thank you!
Dear Jas, This is a fabulous review and such wonderful words for Clem who continues to go above and beyond so our customers feel valued and looked after every step of the way when buying a new home. We shall pass on your comments to the team who will be delighted to hear. Lucy
1/5
TrustpilotPoor service once they get your money after completion
1) Cannot fault the service until you move in, then they do not want to fix any issues and very unhelpful. Have been waiting for more than 2 years for garage roof to be repaired, sent many emails and videos, they sent numerous people round to sort and still not done. Left hand does not know what the right hand is doing. Spoke with them again today and they say they thought it was done 6 months ago! Now asking for more photos!2) Last year we had issue with one of the stair treads on the stair case, this was eventually replaced after chasing numerous times. However we were informed at the time of repair that the other stairs would also need replacing at some point. I have today contacted Charles church / Persimmon to report 2 additional stairs damaged but they are not interested as our 2 year warranty has expired ! So despite them knowing of a fault 12 months ago with the staircase and 1 stair replaced they are now washing their hands with it and saying it is now my own problem to sort!!3) Our toilet in main bathroom upstairs has a leak, the leak has gone through the floor and into the downstairs ceiling. Again they are not interested in helping / repairing as the 2 year warranty has expired...!A toilet in a new build house should not be leaking to that extent just after 2 years from new, but they seem to breathe a huge sigh of relief when they advise it is now my problem not theirs due to expiry of warranty.
Hello Chris,Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of the difficulties you are experiencing. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your plot number, development and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes,Emmy
5/5
TrustpilotA good experience all round
From the start I've had a good experience from the sales agent right through to the finished house. The build quality is excellent and the care and concern that everything is as it should be is appreciated. I wasn't going to buy a new build as you hear so many disaster stories but now I'm glad I did.
Dear Sue, At Charles Church providing exceptional service is at the core of what we do, and it's wonderful to receive such positive feedback. We really value your trust and confidence in our team.Best wishes, Ada
5/5
TrustpilotCharles Church, Mascalls Grange 2nd review
Continued excellent customer service experience at Charles Church, Mascalls Grange. Within the first week of moving in, all minor snags were promptly attended to. When I encountered an issue with the back door not locking, the customer care team swiftly dispatched a locksmith the same day, ensuring my property's security. Darren and the sales team on site have been incredibly helpful throughout, making my new build purchase experience seamless and stress-free. Highly recommend!
Hello Natalie,Thank you so much for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over Darren and the team, they'll be delighted. Best wishes,Emmy
5/5
TrustpilotHarlands Park
I am about to exchange on a house at Harlands Park.Since my first contact with Francesca in September I have found her to be very helpful, friendly & nothing is too much trouble for her.I met Steve on site & he was such a lovely friendly man. He showed me around the site & my new house. He explained every detail to me so no questions went unanswered.Then Darren came to introduce himself at the Site Office. He has gone above & beyond to be so helpful. He seems to be on call 24/7 as he’s always returns my messages promptly.However, he has been told maybe he can no longer have any communication with purchasers.I personally hope this doesn’t happen as I like hearing from him. He informs me & sends me photographs on the progress of my house. I think this is such a nice touch for a purchaser to have.So I would just like to thank you all for your help & for making my life less stressful!Ellie
Dear Ellie,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that the team have been paramount in making your home buying journey a fabulous experience and we shall pass on your comments, they'll be delighted.Kind wishes,Lucy
5/5
TrustpilotPurchase at Charles Church Jubilee Gardens
Your Sales Team and your Site Manager made our purchase a very enjoyable experience. We have been incredibly well looked after by both of them and continue to be.
Hello,We always hope to receive this kind of feedback, thank you for sharing your experience with us. I will gladly pass your feedback on to the team as they'll be delighted. We hope you have many happy years in your new home.Best wishes,Emmy
4/5
TrustpilotBen @ Regency Park
We have not long moved into our new Charles Church home here in Cardiff. We love our new home and the attention we are receiving from the site management who are looking after us with regards to minor snags or problems we have identified. I want to give a special mention to Ben at the sales office. From the moment we first met Ben on day one when we looked at the show home, through to completion, Ben has always been there to help us with any question or query we have had. Ben worked tirelessly to ensure the home purchase journey was as comfortable and smooth as possible and would always keep us updated at regular intervals on progress. It is apparent to us that Ben has a real passion for customer care; he is a credit to your business. It was a pleasure having Ben help us with our new home purchase and he continues to keep in touch ensuring any problem or query is quickly resolved.
4/5
TrustpilotEvery question answered with haste.
Very helpful and quick.
Thank you for your review. We are delighted to hear that you have had such a positive experience. Best wishes, Mia
5/5
TrustpilotMark @ Ellis Court is a super star
Mark @ Ellis Court is a super star, he is very very nice, always helps me with everything and give me a lots of brilliant advises, answer any questions that I don't know.Thank you very much for looking after me. You are the best!
Hi,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Mark has been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as he'll be delighted.Kind wishes,Lucy
5/5
TrustpilotAndre has done a great job
Andre has done a great job. Highly recommend 😊
We're happy to hear that you the work carried out by Andre met your expectations. Thank you for your recommendation; we appreciate your feedback.
5/5
Trustpilot5 Stars so far for Harlands Park!
Wonderful service so far from all the staff at Charles Church, Harlands’ Park Development in Uckfield. From the moment we met Francesca in the Sales Office late August our journey to owning our new home began, and so far it’s been seamless!We’re looking at moving in end October beginning November. Steve the site manager has shown us around our house and gave us his phone number to contact him anytime. My wife has been in contact with Christine in the office who has been so helpful too. And we get weekly WhatsApp photos from Darren the SE Contracts manager keeping us updated with the changes going on. All around it’s been fabulous service from them all!
Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Amy
1/5
TrustpilotA week after completing on our purchase…
A week after completing on our purchase we are still unable to Move in!The road to the property hasn't been finished so it's not possible to get a vehicle anyway where near our house to deliver our possessions.We have over 100 snagging issues that need attention and even though we handed the keys back to the site manager the day we completed or purchase no one has set foot in our property a week on to fix anything.It's an absolute joke to pay over £300k for a house be forced to complete before the property is finished and still have to rent somewhere to live.Definitely not impressed with the Charles Church property experience.
Hello Trever,We are disappointed to learn of your experience. Falling short of meeting your expectations is not what we strive to achieve, and we would like the opportunity to make this right. We have requested for a member of our Customer Care team to contact you directly and discuss this in a little more detail.Best wishes,Emmy
5/5
TrustpilotVery friendly sales staff
Very friendly sales staff. Nothing was too much trouble. Everything was explained and any queries we had were swiftly answered by knowledgeable staff. The whole buying experience was extremely good. Well done Charles Church!
Dear Heather,Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto the team who will be thrilled to hear.Kind wishes,Holly
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