5/5
GoogleA great 👍 services from all Douglas Allen Estates Agent. Specially Freddie so friendly took clients around viewing. 10/10 recommended. …
Trusted Agent profile · Billericay
Douglas Allen Billericay reviews
★★★★★
1,886 reviews across 2 platforms
Cumberland House, 129 High Street, Billericay, CM12 9AH
Part of Douglas Allen, see every office.
Douglas Allen's office in Billericay, at Cumberland House, is rated 4.7 out of 5 across 1,886 reviews on two platforms, including 136 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Douglas Allen won in 2026.
Awards
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Billericay office, from every platform, shown as written. First names only.
Google5/5
TrustpilotEfficient and supportive.
Efficient and supportive.I was acting as Lasting Power of Attorney for the vendor, and the Douglas Allen staff understood the situation and needs.
Agent replied · 12 June 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotBought property
Fantastic service , really helpful , keeping updated at all time . Completion on time the time I wanted . Well done Douglas Allen in East Ham branch
Agent replied · 12 June 2024
Dear Mohammed Sudan Ahmed,I am pleased to see that things all went went well for you and timescales were met. We spend a lot of time and effort training and coaching our staff so that we can offer a great service. It seems that you experienced this with the East Ham Team.Kind RegardsRob WadeAssociate Operations Director
5/5
TrustpilotLEIGHTON OFFICE FANTASTIC
MICHELLE, DANNY, SIMON, ALEX, AND SAIF, very helpful, professional, friendly would not use any other Estate Agents Have helped us buy 3 of our familys properties thank you
Agent replied · 12 June 2024
Dear Ms Martin,Thank you very much for your kind words regarding our team at Loughton and your 5 Star review. Our staff really try and make a positive difference in what can be a stressful time and I am delighted that they have been successful on all 3 occasions for you and your family. We'll be ready to help again when you decide on the 4th time!!May I wish you many years happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotThank You, Thank You, Thank You!
From the start of my journey with Douglas Allen, Chingford they have been so supportive and have catered to my awkward working times and 101 questions. Natasha Mercieca has always been a phone call away and has answered all of my queries promptly. She has been very supportive and has been a pleasure to work with. Thank You!
5/5
GoogleGreat service and really helpful and friendly staff, thank you!PositiveResponsiveness, Professionalism
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotWorth every penny
A little more expensive than their competition but well worth it. Tried another estate agent first and wasted 12 weeks. Would use them again, without hesitation.
Agent replied · 12 June 2024
Dear Mr Meadcroft,Thank you for taking the time to post your 5 star review. As a company we try to promote a premium Brand with a Premium service. I wish I could take you out with us to all of our valuations to let our future potential sellers of your experiencesthanks againRob wadeAssociate Operations Director.
5/5
TrustpilotBillericay office
Billericay officeSo very helpful and hard working. I can't thank, Greg, Grace and Wendy enough for the time they gave in marketing our property.
Agent replied · 12 June 2024
Dear Robin,Thank you for taking the time to post you 5 star review regarding the team in Billericay .Thanks againRob wadeAssociate Operations Director
5/5
GoogleProfessional and helpful in assisting our purchase of a property they were helping sell. Happy to recommend.
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotI have been dealing with Talia
I have been dealing with Talia - I must say that she hasBeen more than helpful. She keeps in constant contact with me - unlike many Agents - I am sure she is an asset to your Company. Kathy Webb
5/5
TrustpilotExcellent service
The initial phone call was most professional as was our first meeting. The property brochure was of an exceptional standard. Now all we need is a buyer!!!
Agent replied · 16 June 2024
Dear Mr & Mrs McGorrighan,Thank you very much for posting your review and giving 5 Stars to both our professionalism and quality of our marketing. We take immense pride in both and are delighted when our customers recognise that their decision to use Douglas Allen has been vindicated. We never underestimate the choice that someone has when it comes to choosing their estate agent and I am glad you have been impressed so far, I am sure the buyer you want is not now too far behind!Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotFelt listened to and not pressured to make instant decisions
I have felt supported through the process so far and have been able to take things at my pace rather than feeling rushed by someone else's agenda.
Agent replied · 16 June 2024
Dear Mrs Chappell & Ms Langley,Thank you for making the effort to post your review regarding your experiences with Douglas Allen so far, I am very pleased that everything seems to be to your satisfaction and progressing at a pace you feel comfortable with.Kind regards,Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotI had a very pleasant experience with…
I had a very pleasant experience with Joanna Martin, she is a reliable agent and very dedicated in what she does, she was patient with me and explained everything to me. Thank you very much JOANNA MARTIN I recommend it with confidence
5/5
TrustpilotWonderful experience
Very friendly, informative and considerate people. Would highly recommended coming here to a freind. I was helped by nabeel Ali, joe, jat, jas and Cali.
Agent replied · 12 June 2024
Dear Claudia,Thank you for your 5 Star review. I hope you have a lot of friends that you can recommend to us as I am sure that Nabeel, Joe, Jat, Jas and KAlly would be able to help them as they helped you.Good luck in your new home Rob WadeAssociate Operations Director
5/5
TrustpilotVery helpful through out the whole…
Very helpful through out the whole procedure and someone was always at the other end of the phone when advice was needed.
Agent replied · 12 June 2024
Hi Mr Lowry, Thank you for posting your 5 star review expressing how helpful Douglas Allen have been.Thanks againRob WadeAssociate Operations Director
5/5
Trustpilot100% best service
Emma from chadwell Heath has recently found my perfect family home n the service I've received been good. Best I've had thank u so much!
Agent replied · 12 June 2024
Dear Mr Khan, thank you for your kind feedback about Emma at my Chadwell Heath office, as a company we remember that finding the right property for our buyers is the key part of the buying experience, Whilst we deal with many clients on a daily basis it is always our aim to fully understand the individual and help them achieve their dream move. I will pass the feedback to Emma and the team Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotWill nash
Wills service has always been great, have used him for our initial mortgage & remortgage. Lovely guy, very efficient & great advice. Would highly recommend!
Agent replied · 12 June 2024
Dear Ms Parsons,Thank you for your 5 Star rating of Will. I realise that there are many mortgage brokers in banks, building societies, online and in other estate agents however year-after-year Will delivers better than anyone else and helps more than anyone else as the tremendous comments on TrustPilot bear testament to.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotNew house
Matt wilkins has been very helpful phoning people if I had question and it's been a joy buying my next home through them.
Agent replied · 12 June 2024
Dear Louise, Thank you fro your feedback on Matt Wilkins at our Epping office, we are always here to ensure that any questions that you need answered and dealt with. Thank you again fro buying through Douglas Allen and I wish you all the best.Kind regardsPaul Ingleton - Associate Operations Director
4/5
TrustpilotGreat service
Provided honest feedback and professional service throughout. Listened to feedback when given and acted upon it. Got us a buyer after our first open house.
Agent replied · 16 June 2024
Dear Mrs Wragg,Thank you very much for your feedback. I am pleased to hear that you were happy with our service throughout the transaction and that the Open House was so successful. We take a lot of pride in the way we set these up and I believe our formula to be unique.Sincere thanks for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotThey smashed my expectations of estate agents!
Excellent service, meeting all our needs. 200% satisfied! Having experienced the services of other estate agents, we have found Douglas Allen to be far superior.
Agent replied · 16 June 2024
Dear Alan,Wow, even I'm impressed with 200%!!Thank you so much for taking the time to post this review - it means ever so much to my staff and I that our efforts to be the most helpful and effective estate agency chain are being noticed and appreciated.Best wishes, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotExcellent Service
From the initial meeting I had a very warm reception. Told me what they could do for me and it's fair to say they delivered!
Agent replied · 16 June 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
TrustpilotWe received very good and honest…
We received very good and honest service. We would thoroughly recommend using Greg at Douglas Allen.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotProperty Rented professionally
Abbie Wilson, your Lettings Advisor, who worked with us to let our property was very outstanding and we found her immeasurable helpful.
Agent replied · 12 June 2024
Dear Godwin,Thank you for taking the time to post your 5 star review regarding Abbie in our letting team. Abbie takes great pride in trying to help her customers as much as she can and it was nice to see she helped you get a positive result.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotTransparent
Transparent, friendly, helpful, honest and good communication! Couldn’t ask for more!
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Douglas Allen Billericay
Has Douglas Allen won any awards?
Yes. In The Trusted Agent 2026 awards: Douglas Allen, Billericay won Trusted Agent; Douglas Allen, Romford won Trusted Agent; Douglas Allen, Woodford Green won Trusted Agent; Douglas Allen, Wickford won Trusted Agent; Douglas Allen, Epping won Trusted Agent.
