Trusted Agent profile · Billericay
★★★★★
1,885 reviews across 2 platforms
Cumberland House, 129 High Street, Billericay, CM12 9AH
Part of Douglas Allen, see every office.
Douglas Allen's office in Billericay, at Cumberland House, is rated 4.7 out of 5 across 1,885 reviews on two platforms, including 136 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Douglas Allen won in 2026.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Billericay.
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Billericay office, from every platform, shown as written. First names only.
5/5
GoogleI could not have asked for a better experience when selling my house with Douglas Allen Billericay Branch. Received top service from start to finish. All staff were extremely professional and the communication was exceptional. Would highly recommend.
5/5
TrustpilotVery good experience
James at the Woodford branch was incredibly helpful when I was looking for a house and really understood what I was looking for. Would definitely recommend.
Good afternoon Lana,Thank you for your lovely review about James from our Woodford branch. He is a real asset to the team, who I'm sure would greatly appreciate your comments. Kind regards,Danielle
5/5
TrustpilotDouglas Allen East Ham Branch
Douglas Allen East Ham BranchMaureen and Natasha are very professional and helpful. My property was sold within 1 week! Excellent communicationbetween us .I would give 10 stars if I could.
Dear Margaret,Thank you for your 10 star recommendation, I will pass on your thanks to Maureen and Natasha for their help and professionalism something we always strive to do on every occasion.I wish you the best for the future and look forward to helping you again at some time.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotViewing
Emma has provided excellent service and always willing to answer any outstanding questions. Out of all agents I have worked with, she has been by far the best. I highly recommend her!
Dear Ricky,Thank you for recognising the help you have received from Emma at our Chadwell Heath office, she will be chuffed that her efforts have been recognised through your 5 Star rating.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDefinitely recommend
Highly recommend Douglas Allen to anyone. Swift, professional service, second to none. Delivered the sale of our house as promised. A great team, Michael, Adam, Ben and Adrian. Thank you so much.
Jo, Thank you for taking the time to add your feedback, our team at the Hornchurch office appreciate this, As you have confirmed it is always our aim to help our owners achieve their dream move within the timescales required. With our planned and structured approach, not only do we focus on achieving the sale, we look at using our marketing strategy to ensure we reach the widest audience and build competition focusing on gaining the best price possible with a wide choice of buyers for you. I am very pleased that this has worked for you and I would personally like to wish you the best with your move. Kind regards Paul Ingleton Associate Operation Director
5/5
TrustpilotA high level of customer service provided.
I had been looking to purchase a property for a while but once I registered with Douglas Allen - East Ham, it took just a year to find and purchase a properly.
Dear Mamoon,Thank you for your 5 Star review of our East Ham office. A year sounds a long time to find a property so I am presuming that you were looking for something that was in short supply? I am glad that our team were able to help you throughout this extended period.I wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotTai and Ella have both been really…
Tai and Ella have both been really helpful and communicated really effectively while I have been navigating my first property purchase, answering any questions I have ever had. Tai showed me around the property and answered any questions I had. Thank you for all your help.
5/5
TrustpilotMarketing a house sale
Excellent service from Simon who has guided us through the procedures and also Wayne who gave an excellent first impression of the estate agents. Feel we are in good hands thank you
Dear Mrs Foster,Sincere thanks of taking the time and trouble to write of your experiences concerning our Basildon branch and in particular Simon and Wayne. Both have long, successful careers at Douglas Allen and I feel confident to totally agree with you that you are indeed in "very good hands!" I wish you all the best with your home move.Regards, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotRay Helped us find a property that was …
Ray Helped us find a property that was exactly what we were looking for and also helped us negotiate with the seller to get a price which suited us. ThanksAndy
Dear Mr Bunt,Thank you so much for your feedback regarding Ray at our Wanstead office and your 5 Star review, he will be absolutely chuffed he was able to help you achieve your 'dream move'.On behalf of the whole team I would like to wish you many years happiness in your new home.Regards,Jon Holden - Managing Director
1/5
TrustpilotWorse agency ever
They don’t care at all , are making checks over checks and nothing more , I was trying to rent a property with them and they ask my for so many things. Do not try to take anything with them they are bad . Didn’t gave me my deposit back .
5/5
TrustpilotAbsolutely amazing and so helpful
Absolutely amazing and so helpful. Was going through the process of sell/buy during COVID19 and so much support I have received was amazing. Thank you
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
4/5
TrustpilotReally pleased with the level of service
We are really pleased with the level of professional service currently been received from the East Ham Branch team, namely Maureen, Natasha and Maria, with sale of my parent's property.
Dear S Sandu,Thank you for posting your review regarding Natasha , Maureen and Maria. Its was great to see that you were really pleased with the level of service from them . It would be good to hear what they could have done to make this a 5 star review?thanks againRob WadeAssociate Operation director.
5/5
TrustpilotCarl Clennell
We have been very impressed by the friendly, professional and efficient service provided by Carl Clennell, both over the telephone and in person. He quite clearly takes his job very seriously.
Dear T Scott, Our aim at Douglas Allen is to always deliver the best level of service possible to all clients. I am really pleased to hear that Carl of the Billericay office has delivered on the service levels we are looking for. I will pass on your comments to him. Thank you for taking the time to add your feedback.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotAmmer’s review
Ammer did a great job in the sale of my property. He kept me well informed throughout the whole process and was very professional at all times.
Hi Jannie,Thanks for posting your review regarding Ammer in the Walthamstow office. It is always lovely so hear that that he has bee professional at all times during the process.Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotExcellent service
Excellent service, very professional, very prompt at responding to queries and excellent at keeping you informed of progress regarding viewings/offers.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotGood conveyancing progress tracking
Really impressed in a way they were chasing the seller and buyer solicitors and update the status to the customer at regular interval and complete the exchange of contract on time.
Dear Ramesh,I am glad you found the services of both our Sales Progressors and Conveyancing Panel so helpful during your transaction, many customers of ours find this service invaluable in what can be a stressful time.I am glad your move happened to your schedule, thank you very much for using Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotExcellent service from Sarah
Excellent service from Sarah, she 's very organised knows her stuff and always managed to go over and beyond to get us the right property to suit us.
Dear Jas,Thank you very much indeed for your kind words and 5 Star review concerning Sarah at our Chigwell office.Kind regards,Jon Holden - Managing Director
5/5
Trustpilotproperty purchase
Service received for property purchased through Douglas Allen has been great especially team at Douglas Allen in Chadwell Heath Emma and Laila they have been very helpful through the process.
Dear Asab, I have passed on your comments to all the team at the Chadwell Heath Office especially those mentioned. We remember that moving home can be a very stressful time and see our role to remove as much of this as possible ensuring that the client has the best experience possible. Please remember that we are always there to help, so when you are thinking of moving or if you have any friends or family that we can help, please let us know.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotFantastic personalised service!
Fantastic personalised service received from Maria Ticehurst and Ben Ryan at the Walthamstow branch of Douglas Allen. Great attention to detail and nothing is too much trouble. Highly recommended.
Dear Joanna,Thank you for taking the time to post your 5 Star review regarding Maria and Ben in the Walthamstow branch.We spend a lot of time training and coaching our staff to deliver a high standard of service so I am pleased to see it being put into practice.Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotProvided very good and nice service by…
Provided very good and nice service by Nisha.I realy like the way she was explaining and helping.Great help.
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
Trustpilotviewing with Joe Sambridgei
I had a viewing with Joe who was very well presented and knew all the information that I required. Also all of the calls that I have made to the branch have been very helpful whilst on the search for my ideal property
5/5
Trustpilothonest
They said we would have no problem selling and we didn't.it was a painless process and they took control, thanks to Douglas Allen we achieved more than the guide price..
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
TrustpilotWe sold our house with the Wooodford Green Branch of Douglas Allen.…
We sold our house with the Wooodford Green Branch of Douglas Allen and were extremely impressed with the service we received. Stephen Ford in particular worked tirelessly and continuously kept in contact with all parties ensuring the goal of exchanging contracts was achieved.
5/5
GoogleA great 👍 services from all Douglas Allen Estates Agent. Specially Freddie so friendly took clients around viewing. 10/10 recommended. …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Douglas Allen, Billericay won Trusted Agent; Douglas Allen, Romford won Trusted Agent; Douglas Allen, Woodford Green won Trusted Agent; Douglas Allen, Wickford won Trusted Agent; Douglas Allen, Epping won Trusted Agent.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Billericay.
