Trusted Agent profile · Biddulph
★★★★★
124 reviews across 3 platforms
61 High Street, Biddulph, Stoke on Trent, ST8 6AD
Part of Priory Property Services, see every office.
Priory Property Services's office in Biddulph, at 61 High Street, is rated 4.2 out of 5 across 124 reviews on three platforms, including 111 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Priory Property Services hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Biddulph.
Every review we hold for the Biddulph office, from every platform, shown as written. First names only.
5/5
GoogleWe bought our house through Priory, and hopefully soon we will be selling it through Priory. Always professional and courteous, we’ve had a great experience. During our recent valuation I was blown away by how much care and attention Lee took, he was here for almost an hour, it didn’t feel rushed at all.
2/5
GoogleAs a Landlord was very disappointed. Gave them the keys of my property for letting. Rang them after a week and they said they did not have time to evaluate the property. I said to them that it's been over a week and no one has called me up for any feed back on the property. There response was if your not happy with our service you can go elsewhere. I am so glad my chapter ended with Priory agents sooner than later.
5/5
GoogleRecently sold a property with Priory who are worth their weight in gold. Friendly, helpful and efficient. They are great at working with their customers to help iron out any niggles in the selling/buying process and are excellent at working with other stakeholders (e.g. solicitors) to keep the process moving at pace. It’s been over 10 years since I last used this agency but it felt like only yesterday and going back to see old friends,, crucially they haven’t let their standards drop in the slightest, in fact I think they’re like a fine wine and get better with age.
5/5
GoogleWe recently brought our first property with priory, and as first time buyers they were very helpful with all our questions. We had regular phone calls with updates and how the process was going and they always made time to call us back when requested. We were kept in the loop at all times. Priory were also very quick with the sale compared to other estate agents, from viewing the property we had the keys within 4months. Priory would be my first port of call if I chose to put my property up for sale in the future!
4/5
TrustpilotPraise for lettings
Staff are friendly and approachable and efficient, we thank Jill for the constant back and forth in emails on my part and to her for her assistance in securing the letting that we wanted.
5/5
GoogleFriendly, helpful staff. Great service. Would highly recommend
5/5
Google1st class service Lee is the best person I have come across when it comes to selling a property He definately knows his stuff and treats his vendors with importance and the up most respect I can not recommend these guys enough
5/5
FacebookRecently purchased another property with priory, excellent and smooth process throughout from the team, Matt also touching base every step of the way! Great work thanks guys.
Morning Dave - Many thanks for your review - all the best to you and your family in your new Home - It has been my pleasure :)
5/5
FacebookGreat team at Tunstall. Kept informed at all times regarding the progress of the sale. My buyer’s solicitor was very slow and poor at communicating but Matt and his team were on their case to get the legal side moving. Matt knows the ST6 area well and I would definitely recommend them.
5/5
GooglePriory were fantastic from start to finish on my purchase. Rachel was always there to speak to and in a complicated chain was the calm voice in the storm! Thank you Rachel and Priory!
5/5
GoogleAbsolutely brilliant estate agents. My sale was very complicated and very stressful but the team were always on hand to support and guide me through the process. I would highly recommend these guys to anyone looking to sell their property. Thank you Rachel as you are amazing.
1/5
GoogleWouldn't even give them 1 star, they issue my partner who's currently pregnant and got 5 kids 2 months notice to find another house she's paid her rent on time every month for her be treated like this, the haven't given her a reason for the eviction only a section 21, when they rung to say she as 2 months to get out they said you need go to the council and not even offer her another property to go to then saying landlord wants his property back all bunch off cowboys only interested in money, so now she's panicking as she's got be out 1 month before Christmas and kids might not get a Christmas they want because of these I wouldnt give them the time of day, well priory hope you all can sleep at night knowing you all got a house go to and have a good Christmas while you throwing people out. I will be seeking legal advice through my union solicitors
1/5
GoogleAs first time renters, due to a work move and delayed sale of our property, I do hope this isn’t the general service that renters have to endure. POV: Unresponsive, several issues that were reported were never resolved while we lived there. Inflexible, I had to make a 450 mile round trip to sign paperwork on a Friday as the agent couldn’t find someone else in the office, or make a brief 5 min trip into the office on the Saturday that we moved in. Rude and fairly unhelpful. Took them two weeks after we moved out to approve the return of our deposit and I’m not sure they even did a final inspection, after I spent a whole day cleaning! They only approved because we threatened to go through the legal process to get our money back. I glad we got into our own house, won’t be renting in again if possible.
1/5
GoogleI don't know why anyone would use this estate agents - they are rude to potential customers, and to buyers. My personal experience buying a property was being told to pull out, as they had other buyers lined up who had sold via Priory, when the delay ended up costing an extra £5k due to a change in stamp duty. My mother in law has been in floods of tears today due to the rude way they have spoken to her, after enquiring about a property. There are other properties she wants to view via Priory, having already got offers on her property, but the whole experience has put her off dealing with Priory when buying a property. Thankfully there are competitor estate agents in Biddulph that provide a much higher quality of customer service
5/5
GoogleSelling my Uncles property was a stress-free experience and I would recomend PPS to anyone wishing to sell or buy a property.
1/5
TrustpilotMatt was a bully throughout the…
Matt was a bully throughout the process, consistent threatening emails. Phone calls sometimes twice a day. To me and my wife while we’re both working putting blame on us during the process. Even reducing her to tears on the phone. A nasty man and a nasty company.
5/5
GoogleVery capable team, great feedback and would definitely recommend. One of the best estate agents I have worked with.
5/5
GoogleWe received a great Service from Priory (Biddulph) recently. Lee visited and did a thorough appraisal of the property with realistic valuation price. The marketing was very professional with great photos and the follow up and communication …
1/5
TrustpilotVery poor service
First time renting despite being a homeowner for over 26 yrs. Due to a work move and the delayed sale of our own house we were backed into a corner trying to find a rental that could accommodate us and all our belongings while we moved house. The experience we had from Priory, Biddulph branch was disappointing to say the least. By the time we moved out there was a string of unresolved maintenance issues they still hadn’t fixed including a leaking shower into the kitchen below, leaking toilet and an air conditioning unit hanging off the wall. They made me make a 450 mile round trip to sign paperwork on a Friday because they couldn’t find anyone else in the office capable of overseeing it on a Saturday morning, The final icing on the cake, it took them two weeks to approve the return of our deposit, their excuse, no one had had time to do an inspection despite the fact that their office is less than two minutes walk from the property.
1/5
GoogleI can’t honestly recommend. Enquired about a property in Biddulph a couple of weeks ago and because I’m currently going through a debt relief order, because of that they weren’t interested in me. Single, non smoking, medical professional who recently switched jobs with a very healthy savings account; without debts and recently ended a two year tenancy without missing a single payment. Not considered due to rental arrears accrued from a property 7-8 years ago, even with the offer a guarantor. Not the kind of letting agency or landlord I’d like to do business with.
5/5
GoogleSupportive throughout the whole process of selling house. Always ready to speak about things, both on the phone and if popped into the office. Would recommend.
5/5
FacebookGreat team, Very thorough , kept in the loop at all times . Paula and Judi were very professional and helpful during the process. Would definitely recommend to anyone selling in ST6 area . Phil Ashley
1/5
TrustpilotDamage to property facade
Please avoid using this company. Put a for sale sign up after the purchase of the property was agreed. Once sale had gone through removed the sign and left damage to the cement render. Despite phone calls to the Biddulph office they refused to take any responsibility for the damage.
5/5
GoogleBeing amateur landlords, we have dealt with the lettings side of Priory for ten years now. Over that time we have always felt content with the support we have received. We have had a number of tenants and the selection process appears to be sound. We have also had a change in personnel over time but are perfectly happy at present. The last few months have been difficult - understandably - but all seems be settling back down now.PositiveResponsiveness, Quality, Professionalism, Value
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Tell us what you need and we'll put you in touch. Priory Property Services hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Biddulph.
