The Property Cafe reviews

★★★★★ 1/5

Google

Worst experience with estate agency I have ever had. Short story: Flat for sale, Section 21. The agency had no problems with us staying until we buy our house because we were still paying rent and had no problem showing the flat to potential buyers. The agency was kept up to date but I don't think the owner and new owners necessarily knew about the progress. Last rent was paid until August 23rd, and we agree for key return on the 22nd, or earlier if I could manage it. We had our completion on the 15th, but on the 14th at 5 pm I received a very unpleasant call. Michele demand to return the keys the next morning - 15th of August and this was very unpleasant conversation and threats if we didn't. After I emailed about my thoughts on the situation and that if this happened again, we would start the complaint procedure ect. The next morning, I received a call with apologizing, but this shouldn't be happening at the first place. The agency was informed twice about the key return date but on Thursday call I was told that she didn't know anything (but knew about our completion date and this wasn't a chain transaction) because she was on annual leave. It's not my fault they have no proper communication at work if someone is away. The best part was that the flat was sold immediately and over a week later I was receiving emails and text messages saying I had unpaid rent. For a good week, no one even bothered to mark this change in the system. Thanks God we bought our house with different agency! Edit for your response: You have ask us to accommodate a potencial buyers to view the property in exchange for longer stay until our completion. For us this was ok as we won't need to move twice in a short period of time. That's why you didn't go to court. That's was a deal with you. We weren't obligated by law to let anyone in for viewings until we still live there and paying a Full rent. On 2nd or 3rd of June you were inform at your office about delay with changing property which will happen and 2 of yours sale employees said that's not a problem. They said they will contact other party's and if that would be an issue you will give me a call same or next day but noone call. We also mention that day we could move out and rent storage for a while because of that situation but we have to know now as later on that won't be possible. Have you actually contact them to ask or not? On Saturday 9th at 9.14am and Monday 11th at 4.44pm after your 3 missed calls (I was at work) you were informed over the phone about date of our move out (22nd). No idea why you have instructed both solicitors for a different date (15th) when you know it that property won't be vacated on that day. After all, fail of that completion day you instructed was only your fault not ours as you were informed at least twice. Who does exchange contracts for residential home when tenats is still in situ on completion planing date? Propably that's why on 14th when you have realised what have you done at 5pm I have received that call. If you listened you know it that this wasn't a polite conversation and request for vacated property ealier. I was inform late evening that I have to give you keys back next day morning and new buyers will show up at the door and move in same day. How would you feel if you will received same call like I did that day? You also wanted to contact our solicitors in that matter but no idea for which purpose as this 2 sales were not connected and this wasn't a chain transaction as we didn't owned this property. Also you have contact agency behind our back through who we buying if they can spoke with us for early move out. Which I don't appreciate as we might not wanted inform them that we have problems with your poor communication. If you agreed for something at the begining you won't back up wherever is convenient for you. Btw if your calls look like that for asking for any possibility of moving ealier I have no words to comment that.

Malgorzata · 18 September 2025

★★★★★ 5/5

Google

I recently purchased my new home through Property Café and couldn’t be happier with the experience. The whole team made the process smooth and stress-free, guiding me every step of the way. A special thank you to Michele, who went above and beyond to answer my questions, keep me updated, and provide clear advice throughout. Her professionalism and genuine care made such a difference. I truly felt supported from start to finish, and I’m so grateful for her help in making this big milestone such a positive experience. I would highly recommend Property Café, and Michele in particular, to anyone looking to buy or sell a home.

Cesar · 9 September 2025

★★★★★ 5/5

Google

Flossie has been most helpful and the South Park flat is just right for Antoinette and me. We hoped for slightly bigger bedrooms but can manage. The flat is beautifully presented and we are relieved to find one at last after several disappointments.

Pamela · 2 April 2026

★★★★★ 5/5

Google

Thank you Property Cafe for such a stress free sale! Thanks to the team involved, Jacob who did a fantastic job with the veiwings and special thanks to Lewis for co-ordinating everything meticulously and updating efficiently every step of the way. First class service and a lovely bunch of people I have come to know over the last few weeks. Great job!

Jane · 2 October 2025

★★★★★ 5/5

Google

We would like to give a huge shout out to Michele who couldn't have done more to help us with our sale progression and ensuring the whole chain was on track. We can not thank you enough Michele, we are not sure we would have got yo completion without your help.

Karen · 9 September 2025

★★★★★ 5/5

Google

I am so pleased that I chose Property Cafe for my house purchase. They, and in particular Michele, handled everything so professionally, going out of their way to assist. …

John · 16 March 2026

★★★★★ 5/5

Trustpilot

I am so grateful to the Property Cafe

I am so grateful to the Property Cafe. My flat sale turned out to be a long and tortuous journey but the Property cafe helped to make the process so much easier and less stressful than it would otherwise have been. Jacob did his utmost to find a suitable buyer and Michele did an amazing job overseeing the actual sales process. She was constantly in touch with the buyer and the solicitors to keep things moving and was unfailingly supportive, helpful and encouraging while keeping me up to date every step of the way. I cannot recommend the Property Cafe highly enough.

Joy · 13 September 2026

★★★★★ 5/5

Google

The Agent was very Profissional and show how much she knows the house and building. I was happy to meet the agent

Dj · 26 March 2026

★★★★★ 5/5

Google

My viewing experience at the property was pleasant and I felt relaxed and unhurried. Flossy was helpful and considerate.

Emma · 16 March 2026

★★★★★ 5/5

Google

Today ended my 17 year + relationship with The PropertyCafe. Buying properties. Renovating them, renting them, then rinse and repeat. Scott, Dominic and the team have always been amazing. We live in Portugal and in the last 2 years, Dominic in particular, has gone above and beyond for us. We're retiring and last house is currently being sold. We handed keys over for the last time today. I felt quite teary. I know estate agents have a bad reputation but these guys have always been brilliant.

Gillian · 5 June 2025

★★★★★ 5/5

Trustpilot

I attended an arranged viewing of a…

I attended an arranged viewing of a property by Property Cafe. Flossy was very professional and had great knowledge of the property. I was quite pleased with the honesty and detailed information provided for me. I also had the opportunity to ask questions, and I was reassured about any concerns I had. Great job!

Julius · 12 January 2026

★★★★★ 5/5

Trustpilot

I would just like to send a special…

I would just like to send a special thanks to Ashley, he has gone above and beyond to help me with the problems I’ve faced having to re let a property I’m currently in. It has been a really stressful time and even with my anxiety and needing back and forth reassurance, he has been very patient. Thank you Ashley.

Keeley · 9 September 2025

★★★★★ 5/5

Google

During the purchase of our new home through Property Cafe, Michele provided us with swift responses to our queries of the Vendor and reassured us that the house selling & buying process we were following - although unfamiliar to us - was proceeding in a normal fashion. This reassurance gave us confidence that we were in safe hands and could rely on Property Cafe to see us through to a successful house move. To be recommended!

Tony · 9 September 2025

★★★★★ 5/5

Google

My partner and I have just moved into our first home, we had Scarlett Prentice guide us all the way (while we had no idea what we were doing lol) she has made our experience so so easy and helped us understand absolutely everything, she's unbelievably kind and had so much patience with us when we were worried we'd done something wrong. Scarlett kept me up to date with phone calls and emails, we were always involved in the whole process which was amazing. Scarlett and the whole of property cafe never kept us in the dark, if we needed to get ahold of Scarlett and she wasn't in, Ashley would communicate with us, and make sure all our questions were answered. Property cafe has made sure our home is as perfect as it could be for us and did everything so quickly, we've had nothing but unbelievable support and we could not be happier. Thank you Scarlett and Ashley for making this happen for us! We would 100% recommend property cafe to everyone.

Elle · 27 December 2024

★★★★★ 5/5

Google

I rented my flat through Property Café for 5 years and had a really positive experience throughout. The whole team was always friendly, approachable, and professional. Any queries or issues were dealt with quickly and with genuine care, which made the whole renting process stress-free. It was reassuring to know I could always rely on them. I’d happily recommend Property Café to anyone looking to rent or let a property.

Jordan · 18 September 2025

★★★★★ 5/5

Google

Hope was lovely! Great at her job and very informative along with a great personality. Thank you gor my viewing.

Poppy · 9 September 2025

★★★★★ 5/5

Google

I have used property cafe for sale & purchase of property. I am also using them for there tenant services on a rental property. I have always found them to be very professional and I would highly recommend them.

Peter · 10 April 2026

★★★★★ 5/5

Google

I've always found the team at Property Cafe friendly and helpful. Damien in the rentals with many years experience very professional,always comes back to me in a very timely manner. If you are buying selling renting or a landlord, use Property Cafe

Kwikpass · 16 March 2026

★★★★★ 5/5

Google

If the test of any business is how they react when a client needs help, then I have to say that Darran Cohen and his team at The Property Café are a first-class business. We remain grateful and touched by their professionalism and thoughtfulness in doing all the all they could to bring about a very satisfactory outcome to something that could have gone very wrong. Their actions were underpinned by characteristics that are increasingly rarely seen in business these days.

Paul · 26 May 2024

★★★★★ 5/5

Trustpilot

Avery good property company

If the test of any business is how they react when a client needs help, then I have to say that Darran Cohen and his team at The Property Café are a first-class business. We remain grateful and touched by their professionalism and thoughtfulness in doing all the all they could to bring about a very satisfactory outcome to something that could have gone very wrong. Their actions were underpinned by characteristics that are increasingly rarely seen in business these days.

Paul · 26 April 2024

★★★★★ 5/5

Trustpilot

Viewing with Hope 🌸 x

I was looking forward to viewing a property with Hope from Property Café, and I wasn’t disappointed. Hope was charming. Friendly, positive, easy to talk to and thorough with her knowledge. She really put me at ease.

Laura · 11 November 2025

★★★★★ 5/5

Google

We viewed a property back in August 2020 through the guys at Property Cafe in Bexhill-On-Sea. Our point of contact was Shelley, but we also dealt with Dominic. I have to say they have been fantastic, very professional and did a fantastic job at liasing between us and the vendor. The whole experience has been smooth and we're very much looking forward to completing and exchanging in November 2020. We would definitely look to use these guys again when either sell or buying a property in the area again!PositiveProfessionalism

Black · 24 October 2020

★★★★★ 5/5

Google

Megan was great, answered our questions & was very helpful

Poppy · 11 September 2025

★★★★★ 5/5

Google

I would like to express my sincere appreciation for the exceptional support Property Cafe Estate Agents Team provided throughout the purchase of my home. The professionalism, and responsiveness made what could have been a stressful process …

Katty · 16 March 2026