Trusted Agent profile · Berkhamsted
★★★★★
169 reviews across 2 platforms
173 High Street, Berkhamsted, HP4 3HB
Sterling Estate Agents's office in Berkhamsted, at 173 High Street, is rated 4.6 out of 5 across 169 reviews on two platforms, including 165 Google reviews rated 4.7.
Every review we hold for the Berkhamsted office, from every platform, shown as written. First names only.
5/5
GoogleSterling offered a good service from start to finish. Meka helped to coordinate solicitors/vendors towards the end of the purchase which was a great help. The team were very responsive and keen to help throughout to ensure a smooth transaction.PositiveResponsiveness
Always an emotional time going through the moving process, very pleased we were able to assit, and thanks for taking time out to review us.
5/5
GoogleVery professional and helpful agency. A special mention for Chris Kendal who helped us through a very difficult period and who provided much needed help and reassurance even in his own time.Impressive.
Thanks for the review much appreciated
5/5
GoogleWith regular updates from the team and Meka going over and above to look after us, we knew our house sale was in good hands. Thanks to the Sterling team!PositiveResponsiveness
Great, thankyou for taking the time to review our team at Berkhamsted.
5/5
GoogleBen, Meka and co were all over our sale and made it a totally stress free and enjoyable experience, always available, well organised and nice! Highly recommended
Thank you for your 5 star review, much appreciated.
4/5
GoogleGreat communication and friendly service, would definitely use Sterling again.
Good afternoon Gillian, thank you for your review of Sterling, it's much appreciated. The team will be pleased to hear your comments.
5/5
GoogleFreshly moved from London to Berkhamstead. Thanks to Sterling and the team.
Hi Paul, thanks for your review I will make sure the Berkhamsted team see it. Hope you have settled in to Berkhamsted.
5/5
GoogleWe bought and sold through Sterling and were pleased with the service which secured the successful outcome in good time! A special word for 5 star performing Meka, a truly professional agent, always enthusiastic, she was on the case 24/7, guiding us through the twists and turns of the sale, she did a splendid job with good humour!
1/5
GoogleStinking altitude. Guy i spoke to was so up himself it sounded like the phone was echoing. Putting words and anwsers in my mouth to pass a viewing questionaire. Stay away
Hi I understand you would not give your current address, along with other relevant information necessary to register you for a viewing. unfortunately without this basic information we cannot let you view, we have a duty of care to the property owner, I'm sure you wouldn't expect to have people viewing your own property without the agent having this basic information. Without giving this information no agent would agree to let you view one of their properties, if they do then they are not representing their clients best interests. Should you wish to re consider and supply this information we would be pleased to register you and conduct the viewing.
1/5
GoogleThe worst estate agents I have ever ever come across. Bad customer service, not being updated on certain things. Jason who is the manager does not have any people skills, very very rude when he speaks to you he forgets you are the customer not the other way round. I will NEVER NEVER use them ever again
1/5
GoogleRude agents! Very unhelpfullittle. Sound incredibly grumpy with no phone manor at all. Disgusting treatment by them. Will never use this estate agents.
Hi Chelsea, sorry you appear to have had an issue with us, this is certainly not normal for our Berkhamsted branch, our team in Berkhamsted are lively friendly professionals, always happy to help, perhaps you can help me, we don't have a Chelsea Woods registered in any of our branches, would you have registered in another name? as I would like to contact you to discuss your experience.
5/5
GoogleMeka, Susan & Phil, the dream team from Sterling who recently sold our house in Hemel in just 2 weeks. Great sales strategy & total commitment to getting the job done. All lovely people to work with & always have time for you 24/7.
5/5
GoogleExcellent staff, very professional, easy to talk to and polite
Thank you so much
1/5
Googlethe rudest and and disgusting agents i never ever come a cross.
Hi Said, sorry you seem to have some issues with us, its certainly not our normal service, in fact the Berkhamsted team are well known locally for being helpful and friendly, I have tried to trace you on our system but cannot find you there, would you be listed under another name?, perhaps you could let me know your contact details so I can contact you and discuss your experience with us, please feel free to email me at berkhamsted@sterlinghomes.co.uk Regards Steve
1/5
GoogleBooked a viewing with them and then they DIDN'T EVEN TURN UP!!!. Waited half an hour outside in the cold. Not impressed. DO NOT WASTE YOUR TIME WITH THEM.
5/5
GoogleRating only, no written review.
Thanks Glynn for giving Sterling Berkhamsted a 5 star review.
5/5
GoogleRating only, no written review.
Thanks Subhash for your 5 Star review of our Berkhamsted branch.
5/5
GoogleRating only, no written review.
Hi Philip, thanks for your 5* review. Very pleasing.
1/5
GoogleRating only, no written review.
Hello David, I am sorry that you felt you needed to give us a 1 star reveiw. could you tell me what disappointed you in our service as we pride ourselves on giving excellent customer service. I would welcome your feedback
1/5
GoogleRating only, no written review.
Sorry you only able to mark us at one star. You didnt leave any feedback I would be interested to know what we didn't do to meet your expectations.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi Garry Thanks for taking the time to rate our service although we are really disappointed with only 1 star! As you are aware you withdrew from the purchase of a property we introduced you to because of issues with the lease, while this is frustrating it is disappointing that it has reflected on us, this was totally out of our control. I can sympathise with your frustrations. Please reconsider your rating of our company. Best of luck with your onwards search.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
