Burchell Edwards Belper reviews

★★★★★ 1/5

Trustpilot

Avoid the Tamworth branch if you are…

Avoid the Tamworth branch if you are thinking of selling your house!They tie you in to a six month contract, they then don’t have any motivation to sell your house. They will not release you from the contract early and the only way to stop the company selling your house is to send them a two week notice to take your house off the market! Then have to wait till your six months is up to try sell your house with some one else… Thanks for nothing Burchell Edward’s

Angela · 21 June 2024

★★★★★ 5/5

Google

Treated us like family the whole way through the process with an open and honest approach. I don't know where we'd be without them. The whole team are amazing but a special thanks to Lee who we drowned in paperwork. Richard who was the friendly face who helped us start the process and Ben for putting up with my endless calls. They made house selling an enjoyable experience. Thank you

Hannah · 10 October 2019

★★★★★ 5/5

Trustpilot

Emily & Tom tag team

This was the first time renting a property and I must say that Emily & Tom was highly professional from the beginning to the end of the process.Special thanks to Emily who answered every question I could think of and even the ones I couldn’t. Overall my experience with Burchell Edwards Estate & Letting Agents was outstanding, simple, educational and pleasurable Thanks Guys

Dennis · 4 August 2021

★★★★★ 5/5

Google

Alex is genuinely the best estate agent we've done viewings with. A lovely guy, and knowledgeable on the areas and properties. We would definitely consider using BE for further properties based on this experience.

Maria · 10 October 2020

★★★★★ 5/5

Trustpilot

Amazing service from Emily and her team…

Amazing service from Emily and her team from the Castle Bromwich office. My property was let out within a couple of weeks. Was always updated throughout the process and no issues at all. Thank you for the great experience team.

Simone · 9 November 2023

★★★★★ 1/5

Trustpilot

The worst people to deal with they…

The worst people to deal with they never want to do any repairs they delay it for as long as they can I regret getting a apartment of these individuals stay away from these un reliable fools not worth the money

Harry · 7 October 2025

★★★★★ 5/5

Trustpilot

My experience was a great one from…

My experience was a great one from viewing the property where Rosina provided that serviceI had the experience of dealing with Emily the manager she was very helpful knowledgeable and professional throughout the whole processI would say that my experience with Emily and Rosina was a great one hence I would recommend Burchell Edwards and especially the Castle Bromwich branchThank you and keep up the great work

Elizabeth · 29 December 2019

★★★★★ 5/5

Trustpilot

Mellissa was fantastic!!

Mellissa was fantastic.The process was lengthy being a part of a chain amongst other issues, though she kept us updated and pushed the relevant parties to reach the transfer of ownership.We would definitely recommend Burchell Edwards to anyone looking to move. We love our new home..Thank you Melissa!

Mrs · 24 February 2023

★★★★★ 1/5

Trustpilot

Biggest nightmare of a company

Biggest nightmare of a company ! Don’t know where to start! Everything from the lettings to the selling side are horrific ! Would never advise any landlord to let with this company and definitely not get them managed by them ! Never check the property , never chase any arrears ! Make sure you check references of tenants as they actually said they got rid of my terrible tenants by saying they were perfect tenants ! ‘L’ word comes into mind of what they are ! I could write a book on issues I had with them ! Never again ! I d really rate them a 0!

Sadat · 28 February 2024

★★★★★ 5/5

Trustpilot

Excellent service and experience from…

Excellent service and experience from Hannah Taylor

MR · 18 June 2026

★★★★★ 5/5

Trustpilot

Emily - Castle Bromwich a Star

Emily @ Castle Bromwich Branch is excellent. She has helped us rent our property a couple of times now, ensuring quick turn around and good quality applicants.We've also had to rent from them. The service was slick, professional and perfectly managed. Emily updates you constantly, offers help and advise and ensures the process is a smooth as moving house can be.

Stuart · 13 August 2020

★★★★★ 1/5

Trustpilot

Worse Agency I have EVER DEALT WITH

Worse Agency I have EVER DEALT WITH! Do not go anywhere near them! It would take me 4 months to list the errors, the unprofessional RUDE staff! It took them 4 weeks to ring us back and Evan then it was an automatic response! Their errors have cost us £2500! Honestly they are disgraceful disrespectful money hungry sub human! They don’t care about humans just the bottom line!! Vile!!!

Laura · 31 July 2024

★★★★★ 5/5

Google

Fay has been amazing at helping me purchase my first home - from explaining each stage of the process to making sure I feel comfortable with each decision! Her knowledge is second to none and she has made what would be a very daunting experience far easier!

Lucy · 10 October 2022

★★★★★ 5/5

Google

Our house sale completed in January. Richard and Sophie provided an excellent service throughout from the first viewing until the sale was agreed. Lee was always on hand and was reassuring regarding our financial options and Natalie in the Sales Progression Team kept us well informed throughout. A very professional and friendly team. Many thanks to you all. David and Carol Prince.

David · 10 October 2019

★★★★★ 1/5

Trustpilot

Absolute useless company

Absolute useless company. Complete waste of time, and they just genuinely don`t know what there doing, use at your own peril.

Chet · 4 February 2026

★★★★★ 5/5

Google

I would have no hesitation in recommending Richard and his team at the Belper office in selling your home. I think their key strength is their communication, which is knowledgeable, timely and open. The team were all very enthusiastic and genuinely seemed motivated to get the property sold. A big thank you !!

Don · 10 October 2021

★★★★★ 1/5

Trustpilot

I would have put zero stars if I could

I would have put zero stars if I could, if you want sell your property, please go elsewhere as they lowered the price of my property without consulting me and very very very poor photography does not show the potential of the house avoid at all cost.

Hassan · 9 May 2025

★★★★★ 1/5

Google

As a purchaser I have found the service non existant. No returned calls or desire to help at all. This is one if the poorest experiences of house buying I’ve ever had.

1980 · 11 September 2024

★★★★★ 1/5

Trustpilot

I bought a property a week ago and…

I bought a property a week ago and there is too many things missing the contract which connels group lawyers gave me the was tottely deffrent and the property was tottely deffrent when i went to view and when i bought now i am just waiting for them replies and cant do anything just waste of money hundered and sixty thousand pound please be aware dont waste your money like me i am stuck now cant do anything just waiting and i know snd of the day nothing because i paid and the property is mine now so please just becare full and dnt trust them specially there contract paperes.

Maariyah · 12 October 2023

★★★★★ 5/5

Trustpilot

Emily Burchell Edwards Castle Bromwich

Thank you to Emily for your expertise in finding me a new tenants for my propertys. Emily always professional and diligent. I would highly recommend her for any letting queries. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant letThanks Emily🤩🤩

Mr · 9 August 2022

★★★★★ 5/5

Trustpilot

Superstar Ladies

Fantastic work from Emily and Eliza at the Castle Brom office, who made a stressful experience of finding a home very easy through lots of communication. Thanks Ladies keep up the good work and all the best for future.

Ms · 16 March 2023

★★★★★ 1/5

Trustpilot

Avoid like the plague

First of all I wish I had read trust pilot reviews then maybe I wouldn’t be doing this review.Without going into a long winded story I’m just going to state my experience of Burchell Edwards Belper.Would I trust them ? NODo I think they are honest ? NODo I feel like they had my best interests at heart ? NOHave I been mis led? YESWould I recommend ? CERTAINLY NOT Do I think there head office will carry out a satisfactory investigation into a complaint? NOAm I the only customer to be dissatisfied with there service? OBVIOUSLY NOT Please please please look At alternative estate agents if you are considering using them

Andrew · 12 September 2023

★★★★★ 1/5

Trustpilot

Rude & unprofessional

Had my property for sale with another agent. Burchell Edwards got in touch with me as they must have seen my house up for sale. They were very pushy, & made me feel very uncomfortable. One of the instances I was called by an overexcitable young sales person. I told him that the nonsense they were talking and the way in which they “sales pitched at me” had put me off the company as a whole. I asked him then and there to not contact me again. They continued over the last few weeks to try to contact me. 3 different phone numbers contacting me at different times, way too frequently for my liking. Very intrusive and annoying. I was ignoring their calls and answerphone messages, they just wouldn’t take the hint. Just ended up ringing back to tell them to stop calling. & ended up having a row with a guy who was extremely rude and very unprofessional. Needless to say, moving forward, I’ll never go anywhere near this company.

Amye · 22 August 2023

★★★★★ 1/5

Trustpilot

Avoid rude and unprofessional !!!!!

As a landlord I found them unprofessional and very rude, not calling me back, not passing on messages from my tenants and then once you do get through to someone they either do not know what they are doing or they are very, very rude. Once I decided to take my properties else where I was told with an attitude, I have to give 6 months notice to leave ! They have also sold me services that were very bad like a Zero Deposit scheme and the tenant reviews just say N/A on most of the questions !

Christopher · 14 August 2023