Burchell Edwards Belper reviews

★★★★★ 1/5

Trustpilot

My experience with Burchell Edwards'… Appalling and unprofessional

My experience with Burchell Edwards' fully managed service has been nothing short of appalling. What should have been a straightforward property management service became a constant cycle of mistakes, poor communication and repeated incompetence that consumed countless hours of my time. During their management of my property, Jennifer Owen was repeatedly required to step in and correct errors made by other members of staff. Rather than proactively managing my property, I found myself constantly chasing updates, correcting mistakes and dealing with issues that should never have arisen from a professional letting agent. The volume of service failures ultimately forced me to submit a formal complaint, making it clear that I had completely lost confidence in Burchell Edwards' ability to manage my property. Even then, the complaints process was equally disappointing. Responses from Connells Customer Services demonstrated a failure to properly read or understand the issues I had raised, forcing me to repeat myself time and time again. Throughout my experience I encountered: - Persistent communication failures. - Repeated administrative errors and a clear lack of attention to detail. - Failure to act on information already held on file. - Costly mistakes caused by poor internal processes. - Broken promises and repeated apologies with little meaningful improvement. - Inconsistent and misleading communication. - Failure to uphold contractual obligations, including Section 12 of the management agreement. - A complaints process that appeared more focused on defending failures than resolving them. Most concerning of all, Burchell Edwards are currently retaining more than £3,000 belonging to my tenant, which has still not been returned despite requests. Holding a tenant's money without resolving the matter promptly is, in my view, completely unacceptable and only reinforces my concerns about how client funds and responsibilities are handled. After this experience, I have no confidence in Burchell Edwards' ability to provide a competent or professional property management service. There are many letting agents who value communication, accountability and their clients' interests. Unfortunately, based on my experience, Burchell Edwards are not one of them, and I would strongly advise landlords to think very carefully before trusting them with their property.

M · 30 July 2026

★★★★★ 5/5

Google

The team at Burchells have been great. Big thank you to Ellie, Megan and Liv for all your help and support you have given me getting my mortgage sorted. Couldn’t recommend enough !

Daisy · 10 September 2026

★★★★★ 5/5

Google

Mortgage adviser Olivia has been second to none through the process of buying my first house. She has been there each step of the way and I would have been totally lost without her advice! Olivia is quick and efficient in what can be a long and stressful process and I wouldn’t hesitate to point anyone in her direction when purchasing a property.

Abi · 18 October 2025

★★★★★ 5/5

Google

Highly recommend the team at Burchell Edwards when buying our first home. For a first time buyer with no idea about mortgages Craig was excellent and went beyond what we expected. When our mortgage offers fell through (Twice!!) he was instantly on trying to find us better deals despite the issues being pretty complicated. In the end he took almost £600 off our mortgage payments. Megan and the team are great for managing the sale and regularly checking in with us. Overall would definitely recommend to anyone going through their first house purchase

J · 19 March 2025

★★★★★ 5/5

Google

Could not rate the Belper team high enough. Alex was fantastic in giving us prompt and honest explanations on each house we viewed and helped us with a wide range of properties in the area. Megan was unbelievably helpful throughout. Going above and beyond from answering any questions I had to keeping the sales on track and “fighting fires” on my behalf when the solicitors were at odds with each other. I honestly questioned at one point why I was paying them and not her! Couldn’t thank them all enough for the service they provided.

Steven · 10 October 2024

★★★★★ 1/5

Trustpilot

Data Protection Breach of phone number

We have never had any dealings with Burchell Edwards, Belper, yet they have obtained our Mobile Phone number without us giving our consent,and called us about our property. This is a Data Protection Breach, and we would very much like to know how they obtained this number, and then used it to make an unsolicited call to us. We have our property on the market with a reputable Estate Agent, and reading some of your reviews, Burchell Edwards, does not fit into that category. We will be looking into taking the obtaining of our number and then making an unsolicited phone call to us further!

Jan · 14 October 2026

★★★★★ 1/5

Trustpilot

Absolutely abhorrent company

Absolutely abhorrent company. A nightmare to deal with, I get better communication talking to a wall. Rented through them for years, only to be let down at the last hurdle. We ended our tenancy in April, and we are still owed a refund of rent that was agreed with our landlord and the estate agents before we left the lease. Took AGES for them to refund our deposit, despite chasing it multiple times, and still chasing our rent to be returned nearly 6 months later! I am still chasing to this day, thankfully our previous landlord is really responsive and is as appalled as we are at their terrible service. Castle brom branch - if you read this, please give me back my money and respond to the countless emails I have sent you and the complaints team - you have received proof of the agreement to refund from our landlord.

Jodie · 25 September 2026

★★★★★ 5/5

Google

Megan and Adam and the team were brilliant from start to finish! They proactively tried to sell our house rather than just relying on Rightmove to do the work for them, and they were helpful and responsive every step of the way - right up to completing the sale. Highly recommended.

Brian · 2 August 2025

★★★★★ 5/5

Google

Our mortgage advisor Olivia has been extremely helpful throughout the process of buying our first house. She has been very efficient & patient with us as first time buyers with no idea what we’re doing! Can’t thank you enough, would definitely recommend☺️

Ellie · 26 October 2025

★★★★★ 5/5

Google

Recently had the pleasure of speaking with Adam at the Belper location. Contacted him about a house in the Belper area. Adam listened to our wish list carefully. He recommended a perfect house for us to view that we had previously not considered. Turns out his recommendation was spot on! We've made an offer on the home and will be calling Belper home in the near future. Adam was great. Recommend him highly.

Stanley · 10 October 2024

★★★★★ 5/5

Google

Megan and Adam were professional .and Incredibly helpful. Quick to solve problems and always cheerful. Adams lovely personality shone through. If he didn't know something he was always quick to find out. Always smart and professional.

Kim · 26 October 2025

★★★★★ 4/5

Trustpilot

Melissa Knight

I had the pleasure of working with Melissa Knight on multiple occasions while searching for a property, and I couldn’t be more impressed with her outstanding customer service. From the very first interaction, she demonstrated professionalism, attentiveness, and a genuine passion for helping clients find the perfect home. Melissa was incredibly knowledgeable about the properties she showed me, offering valuable insights and patiently answering all my questions. Her friendly and approachable manner made the entire experience enjoyable, and she went above and beyond to ensure I felt informed and confident throughout the process. Thank you once again for your amazing customer service Melissa.

Barbara · 29 April 2025

★★★★★ 1/5

Trustpilot

awful experience from start to finish

awful experience from start to finish no communication and when u ask u don't get a proper answer negative deadlines to our buyers when we hadn't had a phonecall regarding keys to our new property having new buyers at our door verbally abusing n threatening us to move and when u get in touch burchell Edwards it's apparently your fault would never recommend to anyone

Jemma · 11 October 2026

★★★★★ 1/5

Trustpilot

i am an registered electrician in…

i am an registered electrician in birmingham. and i done some work for a landlord because burchell edwards sent an electrician and quoted well over priced work that was needed to be done. so after i done the work and issued a electrical installation condition report. Sophie Hendy from Burchell Edwards messaged the land lord to say i was not a competent or registered electrician to which i found offendsive as i have been an electrician since Sophie Hendy was in nappies and been registered with NAPIT since 2013 and NICEIC before that .with a little work she could of found my details through NAPIT but couldn't be arsed to look

Eric · 14 March 2025

★★★★★ 1/5

Trustpilot

One star is too much for this absolute…

One star is too much for this absolute shambles of a business. Their Tamworth branch are lazy and inept. I have left numerous messages and they never call back. When you do speak to someone they tell you it’s another branch who pass you straight back to Tamworth. I hope they tell their landlords that they let for how they can’t be bothered to let their properties.

Mike · 28 August 2026

★★★★★ 5/5

Google

I arranged my mortgage through Olivia for my first home and she was so, so helpful. She took her time explaining things to me and went through options in detail, answering all of my questions and helping me secure the best deal. I definitely recommend!

Joy · 10 June 2026

★★★★★ 5/5

Google

We switched to Burchell Edwards after the contract ran out with our original agent. We were sceptical and despondent, as we had been promised the earth by the first agent and they failed to deliver. However, from our first meeting with Megan we knew we were in safe hands. The Belper team arranged lots of viewings, communicated with us regularly, and managed to get us an offer in under 3 weeks from being listed. They handled the negotiations beautifully for us. I cannot speak highly enough of this team and how they have managed this sale. We were continually met with kindness and professionalism from every member of the team. Thank you Burchell Edwards Belper for everything you have done for us.

HELENA · 15 July 2025

★★★★★ 1/5

Trustpilot

If I could give a minus number I would

If I could give a minus number I would. DO NOT WORK WITH THIS AGENCY! We were mislead and told incorrect information in order to sign a lease. There is no effective communication between the landlord and agent. They tell you one thing on the phone and another on email to cover their own backs for legal action. They don't answer calls and DO NOT admit to their mistake. Stay clear do not get involved - particularly the Castle Bromwich Branch

Aliyah · 10 December 2024

★★★★★ 1/5

Trustpilot

Selling your home? Go elsewhere!

Selling your home? Go elsewhere!!! This was an absolutely appalling experience. We chose this agent over cheaper options because they promised speed and efficiency, instead, it took over 3 weeks just to get our property live, only after relentless chasing. No initiative, no urgency - they didn't even bother to put up a "For Sale" sign. Once listed, they secured zero viewings. Then, after a couple of weeks without warning, we noticed they had removed our property from all platforms and lied about it when questioned. Rude, dismissive, unapologetic and completely dishonest. The basics were a mess: we were wrongly told an EPC wasn't needed, the listing description was weak, and the photos were out of order and failed to capture key period victorian features. We even had friends and family call as "mystery shoppers” - calls were rarely answered, and when they were, they were told to call back as only lettings staff were available. Voicemails to try organise viewings went unanswered entirely. Delays, misinformation, terrible communication, and zero accountability. A complete waste of time. Avoid.

Becky · 16 April 2026

★★★★★ 1/5

Google

I didn't have a good experience booking a viewing with Burchell Edwards (Belper). Once you're not interested in using their mortgage advisor, they come up with various excuses not to allow you to view the property. Going forward I will avoid looking at any houses they advertise.

Sofia · 10 April 2026

★★★★★ 5/5

Google

Fabulous experience with Burchell Edwards! I recently sold my house with Alexander Orme, he was a pleasure from the beginning and I fell well looked after throughout the viewings and sale. Alex really went out of his way and nothing was too much trouble. Megan is also a pleasure to speak to and was so lovely with all viewing feedback. Thanks for making everything so easy. Sophie Jones

Sophie · 10 October 2023

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY AT ALL COSTS

I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable. At present, the property is uninhabitable. I have been dealing with a faulty toilet pump for over 12 weeks, despite reporting the issue promptly, which has now completely clogged and is unusable. I have also been unable to use the shower for the past 3 weeks due to a damaged bath. As a result, I have been forced to temporarily move out of the property, incurring significant disruption to my daily life, work, and wellbeing. From the outset, the tenancy was problematic. Prior to moving in, I requested a second viewing to check appliances and general condition of the flat, which was refused. During my memorial viewing I stated that the place was dirty, but I was assured the property would be professionally cleaned; however, upon receiving the keys (after a two-hour delay caused by incorrect keys and no electronic fob to access the building) the flat was in a poor and unsanitary condition. Issues included visible mould around windows, dead insects throughout, mouldy food on the cooker and kitchen cabinets, unplumbed kitchen sink and broken sink pump, damaged and unsafe fittings including loose sockets and radiators, a covered smoke alarm, no locks on doors that were advertised as lockable, and general disrepair and waste left behind. They also advertised the building as having decent internet wired in, but this was not true as there is none available. Although a maintenance contractor was eventually sent, it took weeks for the sink to be fixed, and in the end only some issues were addressed, leaving several unresolved which I had to sort myself. Some are still issues to this day despite repeated reports. More recently, serious problems have been handled with a dreadful lack of urgency. A broken washing machine has taken 9 weeks to be arranged but has yet to be fitted. The ongoing toilet issue, caused by a faulty macerator pump that I reported on the first day of the fault, has still not been resolved after three months and has now completely failed, nearly flooding my bathroom. Furthermore, after reporting that the shower had broken when stepping in it, there was no response until I reported it again after 2 weeks, and I have since been informed that repairs are being postponed while the landlord seeks cheaper quotes. In the meantime, I remain without essential bathroom facilities in a property which I am paying full rent for. Throughout this process, communication has been poor or nonexistent, and there has been little acknowledgment of the severity of these issues. I have not received a meaningful apology, and the lack of action has caused considerable stress and inconvenience to both my work and personal life. Based on my experience, I would strongly advise you avoid this company at all costs.

Benji · 28 March 2026

★★★★★ 5/5

Google

Craig went above and beyond with helping us buy our first house. Smooth process from start to finish. Explained everything to us clearly and happily answered any questions we had. Couldn't recommend Craig and the Belper branch enough!

Megan · 9 March 2025

★★★★★ 1/5

Trustpilot

Absolutely not worth one star

Absolutely not worth one star . Where do I start . We got treated worse than anybody possibly could . I can not believe the way we was treated and we are beyond hurt .We went for a property at Lakeland drive . So please be aware anybody reading this . Told the agent I have an Iva and my husband also has an Iva . However we were renting with daughter and son in law . Was told that was ok but would speak to landlord .Had a lovely phone call congratulating us that we had got the house . My daughter and son in law handed their keys back for flat (agent was aware ) they also have a six month baby girl etc . Was meant to move in on the 15th . Lack of communication . Excuse after excuse and delays .All the correct documentation was sent to referencing . We was told by the agent , it doesn’t matter if your references fails etc the landlord has signed us off and my daughter and son in laws references had passed and there joint income is more than enough.All tenancy agreements signed etc . Then we were called up on 16/08 saying we had failed referencing ??? And we couldn’t have the house .My husband didn’t have a right to rent . When we are renting now and we sent all documentation that was listed over. Also the agent said that the land lord didn’t know my husband has an Iva . Even though I told her and she stated it doesn’t matter land lords signed off !! My daughter and son in law and myself have enough income to cover it and that’s more than enough !!!Oh and the land lord wasn’t going to rent the property out he had changed his mind .However it’s now on right move and new property to let under burchell edwards . The agent even told me to give notice on my property ( so I did ) when I was upset with her on phone ( so I should be ) she stated it was her last day and she tried her best .She has left us all heart broken and it’s not the fact we have lost the house that hurts . It’s the way we have been treated .We also paid the holding deposit, but we can’t have it back because of my husbands right to rent . Which isn’t true at all .We feel beyond hurt and very confused. I can not believe the disgusting treatment we have had .The agent even had the cheek to say the landlord asked how the move went 15/08/ and she didn’t know how he would take the news that we hadn’t moved in ?? I explained this isn’t my fault . Trying to get in touch and help from somebody all day .They did not give a dam that they could have made a young couple and a baby homeless . Also the fact I have my notice on my property . All I was told was you can retract .They won’t be giving us back out holding deposit .My current land lords are disgusted and think we should be asking for compensation .We were mislead and lied too.We were so happy at the start . Agent was very friendly and helpful. We were honest about everything. Then suddenly things changed and we had excuse after excuse and communication wasn’t the same .We were constantly ringing and emailing hoping for some update and positive news.I hope nobody else gets treated the same way. It’s very unfair and heartless.

Heather · 18 August 2024