5/5
GoogleI had a brilliant experience, right from the viewing Ethan was so helpful and helped with any issue I had. I'm really grateful to him and the team for getting me all the way through the process
Trusted Agent profile · Belfast
Vision Property NI Belfast reviews
★★★★★
88 reviews across 2 platforms
Ladas House, Belfast, BT5 5FL
Vision Property NI's office in Belfast, at Ladas House, is rated 4.0 out of 5 across 88 reviews on two platforms, including 74 Google reviews rated 4.3.
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Reviews
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
Google5/5
TrustpilotGreat experience - Landlord
As a first time Landlord I engaged Vision Property to find tenants for a property in Belfast. I found Diane a really brilliant staff member to work with. She was diligent with sourcing tenants for us, helped with accurate pricing for the current market and had excellent customer service. I would definitely recommend them and would use again without hesitation. Our new tenants seemed equally supported on their journey too.
5/5
GoogleWould highly recommend Vision. Their service was second to none. Communication was great, Brian, Diane and Ethan were only a phonecall or email away.
5/5
GoogleAmazing service! Very proffesional staff. Ethan was helpfull and so kind from start to final day! He helped us sold our apartment quickly and without any hassle. Thank You so much!! Greetings from Poland Przemyslaw&Marzena
1/5
TrustpilotBad communication and support
I am trying to buy a property and trying to get a reply for last 1 month. But they are not replying to my email. Very bad communication. I don’t recommend. No reply to my last 3 email. While other agencies in Belfast would have ring me up
5/5
GoogleVision Property managed the recent sale of my house and I couldn't have asked for better service. Ethan was very helpful and responsive, and made the sale a very smooth process. Highly recommend.
5/5
GoogleExcellent service, I was so nervous being a first time buyer but Ethan reassured me and kept me updated via email and phone on every single step (much more than my solicitor!). I got the keys last Friday, met the lovely vendors who explained me everything about the property and got to spend my first weekend at MY place! Couldn't have asked for a better service! I hope I won't sell the lovely flat I just bought, but if I ever do I will definitely use Vision Property! Thank you!
1/5
TrustpilotFRAUD!
If I could give ZERO to this "business" I would. The previous 2 directors who are brothers made themselves bankrupt after failing to pay back hundreds of thousands of pounds they owed. Before they went voluntarily bankrupt they handed over the company to their cousin and his wife. Lo and behold their cousin has now been made bankrupt by a creditor after failing to pay back a large sum of money. He has installed his wife and a proxy director in his place, who is the general handyman, to allow him to keep running the " business" in the background during his bankruptcy. They are mired in financial irregularities and fraud.....stay well away if you want to keep your hard earned money in your pocket!!!
5/5
GoogleReally impressed with Vision in how they dealt with selling our property. Brian and Diane are professional, courteous and friendly. Nothing is too much to ask. Brian always went the extra mile and kept us fully informed during the whole process. Would recommend to anyone.
2/5
TrustpilotA frustrating seven months as a vision customer
I used this vision (castlereagh branch) to find a tenant for my property a few years back. It was, and still is, my only rental property so I had intended also to use them for the monthly management of the property as well as I was nervous having never leased a property to anyone before. Initially I was very impressed as they were efficient in finding a suitable tenant and getting everything setup regarding deposits, rental agreements etc. However it soon became very apparent that they was going to be issues with the “management” of the property. The tenant paid his rent by standing order on the 5th of the month, I was supposed to have this paid into my account (minus their fee) a few days later. Out of the seven months I persisted with them on only two did they actually pay the money to me without me having to ring them up and chase them, sometimes multiple times, for payment and even then the two they made were weeks later than what had been agreed. On the seventh month after realising payment was three weeks late I ended up ringing them four times over three separate days, each time being fobbed off and told “no problem, ‘Geoff’ will definitely ring you back this time”(he never ever did funnily enough). Eventually after getting nowhere over the phone I had enough and walked into their office and told them to cancel the management agreement as they were causing me more stress than their supposed management was solving. I followed this up with an email to get my reasoning into writing and to their credit a Mr Brian Gaw did reply to me and apologised for the poor service. He part refunded some of the fees I’d paid to them and told me he would return my keys first thing on the following Monday (true to form I’ve never seen the keys again in the nearly three years since). Since then the same tenant has stayed with me and paid his rent faithfully on the date agreed every month. He has given me no problems and is a real pleasure to have as a tenant. I’m very glad to be shot of the hassle this company caused me and would not recommend them to anyone for property management. To end on a positive though they did find me a good tenant so perhaps they have earned some small amount of merit (hence the 2 stars as opposed to 1). But for property management my advice would be to avoid at all costs.
1/5
GoogleFRAUDULENT ACTIVITY & THEFT WITHIN THIS COMPANY, GRAND PARADE, BELFAST.... I have been waiting on the return of my deposit for well over 2 months now was told by the rental manager Diane Duff that the landlord was withholding deposits so I couldn’t get my deposit back, She was also in contact to say the landlord had released the money and asked for my bank details to put the money into, I waited a few weeks with of course trying to get a hold of her in the meantime only to be fobbed off every time with an excuse. recently I discovered by contacting my old landlord and the PSNI that the director/partner off this particular estate agents STOLE my deposit and rent which was not put into any protection scheme which it was legally suppose to be and had done a runner, this has also happened to a few other peoples monies who have recently dealt with these rouge agents and also to the landlords who have not been paid their money from a few properties which is all apparently under PSNI investigation as well for all this illegal activity with prosecutions in the process... AVOID THIS ESTATE AGENTS at all costs unless you want them literally stealing your hard earned money. None of the regular staff were supportive in anyway as well about this whole situation and lied constantly to try and coverup the fact that there was any theft going on in their own ranks even stooping as low to make out it was the landlords who were stealing money and not themselves. Trust no one in the office they say they have appointed a new director Brian Gaw but it all sounds fishy if you ask me but I still wouldn’t go near this company for as long as I live and would happily direct anyone away from this company so the same thing doesn’t happen to them. I am currently still without the return off my deposit which I was hoping to have for this Christmas but no one is interested at all in the office.
1/5
TrustpilotFRAUDULENT ACTIVITY & THEFT WITHIN THIS COMPANY
FRAUDULENT ACTIVITY & THEFT WITHIN THIS COMPANY, GRAND PARADE, BELFAST.... I have been waiting on the return of my deposit for well over 2 months now was told by the rental manager Diane Duff that the landlord was withholding deposits so I couldn’t get my deposit back, She was also in contact to say the landlord had released the money and asked for my bank details to put the money into, I waited a few weeks with of course trying to get a hold of her in the meantime only to be fobbed off every time with an excuse. recently I discovered by contacting my old landlord and the PSNI that the director/partner off this particular estate agents STOLE my deposit and rent which was not put into any protection scheme which it was legally suppose to be and had done a runner, this has also happened to a few other peoples monies who have recently dealt with these rouge agents and also to the landlords who have not been paid their money from a few properties which is all apparently under PSNI investigation as well for all this illegal activity with prosecutions in the process... AVOID THIS ESTATE AGENTS at all costs unless you want them literally stealing your hard earned money. None of the regular staff were supportive in anyway as well about this whole situation and lied constantly to try and coverup the fact that there was any theft going on in their own ranks even stooping as low to make out it was the landlords who were stealing money and not themselves. Trust no one in the office they say they have appointed a new director Brian Gaw but it all sounds fishy if you ask me but I still wouldn’t go near this company for as long as I live and would happily direct anyone away from this company so the same thing doesn’t happen to them. I am currently still without the return off my deposit which I was hoping to have for this Christmas but no one is interested at all in the office.
3/5
GoogleStaff where not very helpful, it was a Saturday morning I went and was only the one staff member in, they continued to eat their lunch even when I asked them about some advice. They were quite rude and I felt like I was an inconvenience to them. This was o my one staff member, when I returned they were a bit more interested in helping but not enough to make up for the poor service the first time.
5/5
GoogleBig thank you to Ethan and the team at Vision excellent advice and help throughout my house sale process!!
1/5
TrustpilotTerible agent
Terible agent. never let from them.
1/5
TrustpilotBANKRUPT
This company has a history of bankrupt directors. The last one made bankrupt by creditors is still running the company behind the scenes while his wife who works for Translink acts as a proxy director. The staff have no qualifications in the industry and the property sales side of the business has been the subject of a compulsory strike off from Companies House. Stay clear folks!!!
5/5
GoogleBrian and Diane are the best people to deal with and helpful,i highly rate them as the agency in east Belfast.I wish them good 👍 …
5/5
TrustpilotExtremely helpful…
I found the staff (Diane) very helpful and knowledgeable. They helped me secure a property with ease and kept me informed all the way through the process.
1/5
GoogleI have rented a property from these estate agents and since then I had so many problems, staff were very unhelpful and unprofessional, they just dont care once you sign the contract, i had to cancel my contract and leave the property earlier than the term agreed and they even deducted lot of money from my deposit as well with all possible weird reasons.
1/5
GoogleHad a viewing for rental, money waiting for deposit and rent but put us off for a week to let landlord decide,young family with kids, in meantime agreed different tenancy, still waiting on call to tell us decision. Not professional
5/5
GoogleExcellent service from Vision. Recieved the keys for our new house today and all went smoothly. Quick to respond to any emails and answered all our queries. Property was clean, freshly painted and new carpets put in so was great to move in to a fresh home.
5/5
GoogleRecently purchased my first home with Vision Property and could not be happier with the level of service and communication provided throughout by Ethan. I wouldn't hesitate to recommend Vision and to use them myself in the future. Thanks guys!
5/5
GoogleVery helpful and professional at all times . Would deff use again
1/5
TrustpilotLow quality agents
Low quality agents. Staff with no qualifications and boy does that show! Communication is extremely poor and the constant chatter about financial impropriety and bankrupt directors does not inspire confidence. My advice would be to stay well clear of these people.
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