Every review we hold for the Belfast office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid if possible
My property purchase with UPS fell through because the property did not have proper certification. When I notified UPS that I was withdrawing, they told me this would be added to my record and could affect my ability to buy a house with them in future.
I think it's unfair to penalise customers who withdraw from a sale in these circumstances, and I would avoid UPS if possible.
On top of this, they applied a lot of pressure during the sale process, provided a damp specialist who did not have the correct qualifications, and entertained a potential second buyer after the sale had been agreed.
BM · 28 September 2026
★★★★★ 5/5
GooglePurchased a property through UPS Cavehill - a great service from start to finish. It was a long drawn out process (nothing to do with the estate agents) but they worked hard to get the sale through. Richard was great and the rest of the staff also - all helpful, professional and efficient. Thank you UPS Cavehill.
Jamie · 16 March 2026
★★★★★ 5/5
GoogleExcellent very timely and top notch service from Craig and his colleague. Craig came highly recommended and he was at least as efficient and helpful as anticipated. I could not recommend Craig highly enough! Thank you for your help and support with our house sale I hope and trust you will go far! Angela and Jeremy
Angela · 25 October 2025
★★★★★ 5/5
GoogleDealt with Craig when selling our house and we had a very good experience. Everything they said they would do they did and our sale went very smoothly. Would definitely recommend UPS Cavehill branch
Brian · 16 March 2026
★★★★★ 5/5
GoogleDealt with Richard within UPS during a recent house transaction, and could not have asked for better service. Richard, along with the rest of the staff in UPS were polite, professionally and friendly to deal with, and nothing was effort too …
Mark · 16 October 2025
★★★★★ 5/5
GoogleWe recently sold our home through UPS, and the whole experience was excellent from start to finish. We dealt with Richard, who was absolutely first class, very easy to get along with, professional, and always kept us informed throughout …
Jamie · 16 October 2025
★★★★★ 5/5
GoogleThank you so much Craig for helping me sell my house. You were so helpful and made everything run so smoothly
Courtney · 16 March 2026
★★★★★ 5/5
GoogleCraig and the team were brilliant to work with.Always kept us informed on any updates.Very happy would use them again
Mark · 16 March 2026
★★★★★ 5/5
GoogleRichard at UPS Cavehill was extremely professional and supportive from the beginning to the completion of my house sale. I would highly recommend Richard and the team to anyone thinking of selling or buying a property. He made the process so easy and went above and beyond to ensure my house sale went smoothly.
Gail · 13 April 2025
★★★★★ 5/5
GoogleI have nothing but praise for Richard and the team in UPS Cavehill. My parents were downsizing from their home to a bungalow and we rang Cavehill to get a valuation. This was done promptly and photos done the same way. My parents are 82 yrs of age and because of this all viewings were carried out with 24 hours notice and facilitated by one of the team from UPS, my parents just went out for coffee etc while they were going on.
House sold in 1 week, amazing, and the process completed in around 10 weeks. Given that Christmas fell during that time period I think this was incredible.
We received the utmost consideration from the team and even when we rang to ask for updates this was never any problem and we received nothing but respect.
It has been a pleasure working with Richard and the UPS team in Cavehill and I would have absolutely no hesitation in recommending them if you are planning to sell your home.
Agnes · 16 February 2024
★★★★★ 5/5
GoogleI want to say a big thank you to Richard, he dealt with the sale of my property.
He always kept me in the loop, went above and beyond and I believe he is the …
Jenny · 16 October 2025
★★★★★ 5/5
GoogleThanks to Johnny and the team for providing a professional and committed service when selling our house. Much appreciated by us. Michael
Michael · 16 February 2026
★★★★★ 5/5
GoogleI recently engaged UPS Cavehill to sell my house and would highly recommend them. The process was simple and very quick with great communication. Many thanks to Craig for all his help.
Gail · 25 October 2025
★★★★★ 5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish, Lara made what is normally a hugely stressful process very easy indeed and I would have no hesitation in recommending UPS to anyone selling their home. Sincere thanks and appreciation to the whole team! 🙏
Michael · 5 April 2025
★★★★★ 5/5
GoogleFollowing the death of my mother January 2025 her house had to go up for sale and i have to say the sales team at ulster property cavehill road were so respectful and curtious and made sure there was a smooth and stress free sale.They kept me informed all the way so professional i would recommend this team to anyone. Thankyou to Richard and the Team.
Karen · 23 November 2025
★★★★★ 5/5
GoogleA big thank you to Richard and his team for their excellent service, keeping us updated and going the extra mile.We had the utmost confidence in them and their professionalism at all times.
Catherine · 17 April 2025
★★★★★ 5/5
GoogleCraig was very helpful and approachable throughout with a pleasant and professional manner, thank you.
Anonymous · 16 September 2025
★★★★★ 1/5
TrustpilotShambolic
Other than Lara who has been very helpful, UPS have been woeful in mediating the sale of a house. I have had prior poor experiences in dealing with this company and would never consider buying a house on the market with them again.
Natalie · 10 November 2025
★★★★★ 5/5
GoogleCant thank staff at ups cavehill for sale are house. Support & care they offer was unreal. Keep us updated with customer feedback. Help use get sale over the line. Highly recommended them for sale ur house.
Adam · 23 November 2025
★★★★★ 5/5
Trustpilot"Exceptional Service and Expert Guidance: A Seamless Home Buying Experience with UPS"
I recently purchased a property through UPS and was highly impressed with their service. The team was professional and knowledgeable, efficiently guiding me to find the perfect home. They were attentive to my needs, excellent in negotiations, and superb in their communication, keeping me informed every step of the way.
I highly recommend UPS for anyone looking to sell or buy a property. Their commitment to client satisfaction and their effective handling of the entire purchasing process made my experience exceptionally positive. Thanks to UPS, I now own a wonderful new home.
Paul · 4 May 2024
★★★★★ 1/5
GoogleMy experience purchasing a property with Richard at the Cavehill branch of UPS was consistently negative on several occasions. Every communication felt condescending and unprofessional, with an attitude that made the entire process …
Seana · 16 October 2025
★★★★★ 1/5
GoogleWould give no stars if could, such a bad approach, if you want to market your property professionally go elsewhere, I was left chasing to get feedback from any viewers that viewed my property due to what appeared lack of interest from UPS Cavehill, I was left phoning office to see if any interest despite being told by Johnny on visiting my property that he had a list of potential buyers that would be interested in it but yet none of these appeared. I was told I was incorrect when I informed him of the lack of leads being chased. Such bad customer service. Don’t waste your time or money use another agent otherwise you will be left frustrated and left having to constantly be on phone chasing them.
Shirley · 24 October 2023
★★★★★ 5/5
GoogleI cannot recommend UPS Cavehill enough.
Throughout my entire selling process they have made it a breeze, from the marketing, viewings and everything in between and afterwards.
Gregg · 23 November 2025
★★★★★ 5/5
GoogleMy expectations with UPS were the best possible, the team is extremely dedicated and willing to make the best possible deal for both parties, extremely happy with my new home.
Janaína Silva and family
Janaina · 16 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
