Every review we hold for the Belfast office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe absolute worst people to deal with when renting. They tried to scam us out of our deposit. Basically had to go above their heads and get TDS to give us our rightful money back.
The agent in charge in writing told us we will be getting a full deposit back, we started the moving out process with TDS ourselves as they were terrible to communicate with and we didn’t trust the agency to do it right. Boy were we right. Legally via TDS they most make claims to the deposit within a month of the process starting. Suddenly a month later instead of returning the deposit the agent in charge looked through a report saying they will have to make claims off deposit. It was too late, new tenant was already living there too. TDS warned them of the time expiring and they should be returning in it full. They didn’t. Took almost 3 months to get our deposit back as TDS had to force them to. Thank go tenancy deposit scheme exists. Be warned if you rent with them make sure your deposit is with TDS and when you move out on that day begin the process with TDS yourself. As they will delay for months before they will start the process they should themselves.
Nvm the fact that the agency and landlord didn’t do anything about massive cracks in walls in the houses on the street, some were literally structurally unsafe to live in as you could fit a pound coin in the wall. But hey as long as you fill their pockets with £1k a month rent who cares if the building falls on top of you huh?
Nightmare people, terrible communication, and half the agents don’t know anything about the property you are renting. When people were viewing the house I had to tell them of amenities cause a wee young fella had no clue if the house even had a washing machine. Just over all a horrible experience.
Monika · 15 September 2025
★★★★★ 5/5
GoogleI dealt with Simon Brien on a house I didn’t end up purchasing but they were lovely to deal with (Susie in the North Belfast Office) so I used them to sell my own house. Susie put me in touch with Ben Wilkinson (South Belfast Office), who was in touch straight away, out to visit the next day and my house was on the market within one week. Ben was excellent - professional, efficient, solid advice and super responsive. I couldn’t have asked for a better result. Highly recommend
Cathy · 20 June 2025
★★★★★ 5/5
GoogleI've had a fantastic experience dealing with Simon Brien. Everyone has been super helpful and their feedback and responsiveness has been second to none. Jonathan Killen was exceptional in providing us with information and had a very empathetic and knowledgeable approach. Mark Leinster valued our property and was extremely professional and helpful. Susie McSperrin was also a great help showing us around the new builds in South Belfast. Thank you to all the team for creating such a positive experience.
Paddy · 16 April 2025
★★★★★ 5/5
GoogleChloe was brilliant from the outset. Very knowledgable and so helpful. Really appreciate all her help along the way.
Ciara · 16 March 2026
★★★★★ 5/5
GoogleAbsolutely outstanding service from Simon Brien! The team was professional, responsive, and made the entire process smooth and stress-free. Their attention to detail and commitment to delivering the best results truly set them apart. I couldn’t be happier with the experience and would highly recommend them to anyone looking for top-quality service.
Abujour · 2 April 2026
★★★★★ 2/5
GoogleWe bought our first home in 2022 through this agent, a new build property, and while the constant delays in completion dates were in no way the agents fault, there was practically zero communication from them throughout the year and 2 months we were sale agreed. The only time they got in touch was the say that the developer was going to put our house back on the market because our mortgage offer was due to expire, which was no issue, we just extended the offer. But I did not appreciate being threatened with the disagreement of our house when a bit of communication from the agent would have solved this.
On completion day, we were told the site manager would meet us at the house to give us the keys. He was over an hour late. And there were no well wishes, a card, or anything from this agent - which is very disappointing given we waiting over a year for this house and it was our first time buying a home. Big agent that clearly doesn’t have time to ensure the little things are done well.
Amy · 16 April 2025
★★★★★ 5/5
GoogleThank you Kitty (Leahy) for your attention to detail, your efficient manner and your prompt and respectful communication throughout the rental process . At all times I could rely on your professional attitude. I would have no hesitation in recommending you and the SimonBrien Agency.
Moira · 26 September 2024
★★★★★ 2/5
GoogleTo anyone considering using Simon Brien to sell your house, be aware that they will not engage with all bidders.
My partner and I viewed a house where the bid was at £235k. We increased our bid to £242k because we really wanted the house. It has been two days, and we haven’t received a call back. We were curious about what happened because we bid £7k over the second highest offer. To avoid seeming too eager, we had a friend call, and it turns out the highest bid is now £245k. That’s fine; I expected we would get a call soon to outbid them (we are prepared to go to £250k).
It has now been six days since our bid, and we’ve had no correspondence. I believe the highest bid is still at £245k. So, just know that if you’re selling your house, Simon Brien isn’t calling back people who increase bids by £7k and are willing to go even higher.
For more context, because I know people might think there must be a reason, no estate agent would be this poor at communication, we have the Decision in Principle ready, up to £480k. We have the deposit and can afford the house. We spoke to the sellers, who confirmed that our situation (our house going on the market this week) is okay with them and wouldn’t put them off accepting our offer.
So, my only conclusion is that Simon Brien is either:
1) Unable to communicate with bidders and maintain a bidding war.
2) Simply shrugged us off because we weren't sale agreed yet, even though the seller of the property expressed that it was not an issue at all. They were currently sale agreed on another house before they put their property up.
I am giving 2 stars, because at least they send an email to confirm our viewing.
Wizard · 23 January 2025
★★★★★ 5/5
GoogleSince moving to Simon Brien two years ago, we've found the service excellent value for money. Our Dedicated Property Manager, Kitty Leahy is very attentive / informed and has been a great asset. Karen Turner has also offered great assistance.
Alan · 26 September 2024
★★★★★ 2/5
GoogleEasier to get in contact with than other estate agents. House was staged in a way to hide a variety of damage. Didn't even remove their sign after the sale of the house.
Eunan · 25 November 2024
★★★★★ 5/5
GoogleSimply outstanding and uber professional. Simon Brien Residential helped me to rent a property I have always wanted to live in - I am now living in it and am incredibly happy. Right from the initial viewing to follow up matters, the service has been tremendous. A special thank you has to go to Rory Gibson. My appreciation for his attention to any queries I have had has been amazing, both at application stage and now as a tenant - nothing, and I mean nothing has been a problem to him. He has went above and beyond in assisting me; from his instant responses to matters I have raised with him, to ensuring third parties contact me where repairs etc were needed immediately - his instructions to them are always exceptionally prompt and precise. I have never met anyone before who provides such an impressive service. He makes me feel that I am the only client he has! Rory is an excellent ambassador for Simon Brien Residential. If you want your property rental to be a success, look no further!
Stephen · 21 June 2019
★★★★★ 1/5
GoogleVery unprofessional, made appointment for a viewing they didn’t show up, when I rang the office they said the guy was already heading back to the office & give no other explanation or apology.
Zoe · 16 February 2026
★★★★★ 5/5
GoogleGreat experience, as someone who is new to the area, they made the whole process very easy and supported me along the way. Martin was great, had a brilliant viewing, very knowledgeable and professional but he also was very relatable, the perfect mix. His support with the application process was great. Very responsive and kept me well informed. Would highly recommend.
Lisa · 20 June 2022
★★★★★ 5/5
GoogleI would highly recommend Simon O'Brien Residential and in particular Robin Lyons who dealt with the sale of our house. He guided us through the sale in a professional and efficient manner achieving a price that we were very happy with. It is my honest opinion that this would not have been achieved with another agent.PositiveResponsiveness, Quality, Professionalism, Value
Gerard · 20 June 2022
★★★★★ 5/5
GoogleI would highly recommend the services of Simon Brien Residential if letting a property in Belfast. We have used this company for the past year, or so and they have been so professional and reliable, always finding very suitable tenants. Karen has been our point of contact and the service that we've received from her and indeed the whole company has been absolutely wonderful. I have no hesitation whatsoever in recommending them!
Eamon · 21 June 2019
★★★★★ 5/5
GoogleSimon Brien Residential and in particular Mark Leinster were fantastic to deal with in the selling of my parents home. Professional, well priced, great communication throughout and delivered a good outcome. Would highly recommend! Thanks
Peter · 16 April 2024
★★★★★ 5/5
GoogleWe recently worked with Thomas and Rebecca to sell our apartment and purchase a new home. Both were very professional and helpful during the process. We had previously purchased our property with Thomas so were happy to return when it came time to sell for somewhere bigger to accommodate our growing family.PositiveResponsiveness, Quality, Professionalism, Value
Christine · 25 August 2022
★★★★★ 4/5
GoogleCiara was so helpful during the whole process of selling and buying our home. Thank you very much for your support and guidance.
Christopher · 26 September 2024
★★★★★ 5/5
GoogleHighly recommend! Fantastic service from Thomas O’Doherty and his team with the purchase of our new build property. Thomas gauged very quickly our eagerness to secure the purchase of our new home and made it happen. Great communication. Big thanks to all! ⭐️⭐️⭐️⭐️⭐️
Beverley · 16 April 2023
★★★★★ 5/5
GoogleI could not recommend Simon Brien Residential highly enough. We dealt with Richard Orr and he made the whole process run smoothly. Richard kept us in the loop at all times regarding both competing bids and the vendors position, he was professional at all times and a pleasure to work with.
Mark · 20 June 2022
★★★★★ 5/5
GoogleKaren and the team at Simon Brien were so helpful to us when finding our perfect home to rent in difficult post Covid time. They were always very helpful and professional, and accomodated our needs as best they could. Cannot recommend this team enough
Caoimhe · 20 June 2022
★★★★★ 5/5
GoogleThey offer the best service and always respond in record time.
Tendai · 16 March 2026
★★★★★ 5/5
GoogleMy experience with Simon Brien Residential is very positive. The staff are very professional and friendly. Rory Gibson particularly, who is my property manager, is very supportive and helpful. The communication with Rory is always fast and effective, and he considers all details when supporting enquires. I will highly recommend Simon Brien as an estate agent.
Steven · 21 June 2019
★★★★★ 5/5
GoogleWe had the pleasure of mainly dealing with Ieuan for the purchase of our home and I could not recommend him highly enough. He was always very professional and helpful and could not have made the whole process for us any easier. Thank you for everything!
John · 23 February 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
