Reeds Rains (Ormeau) reviews in Belfast

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL

Reeds Rains office, of West Derby Merseyside, have made three major mistakes on the sale of a property we were trying to purchase.After waiting for over 25 minutes in the winter spring weather, while the correct keys were brought to show us the house, that we had waited for over a week to see?We stepped inside to see the house finally, we put our offer in on the same day with all our paperwork proving who we were, along with all documents that were asked for!!To then find the memorandum of sale was completely wrong with the details of our solicitors that we would be using.The memorandum of sale, is important and important that this is correct, so that important documents are received at the correct solicitors offices concerned for the vendor and purchaser?This did not happen at all in our case, and so it meant that my husband had to collect the correct memorandum of sale from the Reeds Rains West Derby estate agents office in person.My husband should not have had to of done this, but we did as the correct copy of the memorandum sale was going to take over a week to appear if we had left it to staff to produce it in the first place!!Then we get to Wednesday the 12th of April 2023 when the survey of the property we were trying to buy was booked in to be done by the surveyor?We thought this would be done, but no it never took place, for when the surveyor arrived at Reeds Rains West Derby office, the staff of Reeds Rains had lost the keys to the property that was scheduled to be surveyed for the mortgage application.The Staff at Reeds Rains West Derby, spend the time on not answering phones, complaining that they are short staffed, and above all when the purchaser is speaking on the phone with the staff member of Reeds Rains, it does not come across okay when the staff member thinks it is okay to argue with the prospective buyer on the phone!!As a result due to the unprofessional behaviour and lack of customer service from staff, we have now pulled out from purchasing this house that the original vendor was trying to sell.No lock smith was called so, therefore, the house can not be shown to any buyers, the prospective buyers which was originally us have now pulled out from buying this house, and the vendor has failed to be told of the situation.We were not going to put the mortgage application on hold for an unknown time period, while there was some rumour on when or if the key or keys were going to be produced at all.Our time was wasted, for the last ten days, and in doing this to us, Reeds Rains just wasted their own time.Reeds Rains did not sell the house concerned, and now they have a house to sell with no front door keys at all for the house concerned!!On the day of a survey being done for a mortgage application, the staff at the Reeds Rains office should have confirmed they still had the keys and that the keys were in a safe place at all times.Due to the manager not being on duty today, even though the manager was on duty yesterday, no attempt was made to call a locksmith?Reeds Rains, seemed to think that the purchase of this house was a game, it was not a game in any fashion, this was to be a family home for the family!!As a result we are not buying this house at all.Also for future reference for anyone considering to use the Reeds Rains West Derby office in Merseyside, then our strong advice is do not use this office to purchase or rent a house!!!Further update from the 15th of April 2023, My husband attends the said estate agents of Reeds Rains in West Derby to actually speak with the Manager to his face.My husband had to make it absolutely clear that it was Reeds Rains fault, that we pulled out from buying the house in Merseyside, due to the estate agencies incompetence on loosing the house keys which prevented the survey being done on the property on the agreed day the survey was due to take place?All the Manager could say was "I still do not understand why you do not want to continue on purchasing the house"?It now begs the question, if the Manager of the Reeds Rains estate agency, at this point does not understand why, then the Manager needs to go back and be retrained as a Manager!.My husband also had to make quite sure that the Manager understood that we as a family will not and will not except any rudeness from any Reeds Rains staff in person or on the phone, towards his family, and wife.My husband at this point then made it clear we would not under any circumstances, use Reeds Rains at all for anything.The Manager, at this point was obviously getting frustrated, as My husband was determined to make his point of view to the Manger of the Reeds Rains West Derby office!To which the Manager could only say "You need to go now". My husband replied "Believe me I am going when I have finished speaking."As we said earlier in our write up, do not use Reeds Rains West Derby office to purchase or rent a house.

Anderson · 15 May 2023

★★★★★ 1/5

Trustpilot

Slum letting agent! Do not trust

Well I took a rented house through reeds An rains at the start of this month, it was supposedly recently renovated, but the list of issues became apparent as soon as I got lightbulbs, from damp both rising An from the holes in roof, to black mould in all rooms, to actively hidden damage an further mould an damp.. to no bin access, to blocked drains An rats, sunken sockets wires hanging out of wall...bathroom an kitchen poorly fitted to ridiculous proportions ... cannot clean anything report from enviromental health arrived today! And well 44issues raised some of which are category one potentially ! It is not able to use this “house” as a home...I wish I could upload picture of the misrepresented hell hole, I have asked for my money back repeatedly since the day I saw the extent of the hidden damage ! The enviromental health recommend the house be taken to brick in basically all of the rooms an redone, I need rehousing at your expense an I need it last week! Suggesting I live through the works is beyond a joke when it’s is this bad! Also you could tell enviromental health the truth which is you may fix things in 1/2 years maybe, but won’t fix anything unless forced and not anytime soon, so they can help me further! Or serve me with a section 21 notice so the local council can help me! Loads of things you could do but you just want money for something unuseable! This should never have been on the market I know you should be compensating me I’ve already started trying to make contact with solicitors ! No refund is offered only releasing me from the tenancy! Which means they keep my money! Which is abhorrent for a place you cannot cook or wash or clean properly in! You respond with almost the same thing in all these reviews do you actually fix it An return people’s money + for the inconvenience caused but it’s beyond inconvenienced ! It’s halted my life made me anxious depressed and poorly ! My asthma is worsening by the day...Rotherham branch should be ashamed this is now almost a month of this now I would give -5 stars if possible

Amanda Fletcher · 8 May 2021

★★★★★ 5/5

Trustpilot

Successful sale, would recommend.

The staff at Reeds Rains were very efficient when I was selling a property and kept me informed of all viewings and the progress of the sale.

Julia · 23 September 2023

★★★★★ 5/5

Google

I was assisted by Naomih Who was fantastic throughout the whole process She was very informative and was always at the other end of the phone if I needed to ask her anything Thanks so very much for making a stressful time a little bit better Stacey Connor

Stacey · 17 May 2024

★★★★★ 5/5

Trustpilot

Brilliant service, highly professional and friendly Burnley office

Brilliant service, extremely professional. Big shout out to Julie who was very helpful and friendly throughout the whole process, she managed to get me a viewing for the house on the same day I called up. Thank you so much Reeds Rains Burnley.

Mohammed · 13 August 2024

★★★★★ 5/5

Trustpilot

Used Reeds Rains @ ballyhackamore first…

Used Reeds Rains @ ballyhackamore first class service from Martin the most relaxed house selling experience from start to finish. Very professional in all dealing would highly recommend this estate agent.

David · 25 May 2026

★★★★★ 5/5

Trustpilot

Very professional and allowed me to view a property at my convenience!

I arranged a viewing at quite short notice but they were very happy to let me view a property at a time to suit me.After my first offer being rejected, my second offer was accepted and any further viewing on the property were stopped. The whole process so far has been very professional.

Gary · 15 November 2024

★★★★★ 5/5

Trustpilot

Good service

I found the team at the Ashton under Lyne office very helpful during the purchase of a property. All questions and concerns were dealt with promptly and efficiently in a professional and pleasant manner. I felt supported throughout the process by Andrew and Devon in particular and also by Stephen.

Ann · 19 December 2025

★★★★★ 5/5

Trustpilot

Exceptionally good

Very good indeed. A close focus on what the customer wants. All office staff kind and helpful. All RR agents who saw our house loved it and that genuine positivity made a difference. The pricing discussions were sensible and the brochure/Rightmove entry looked really good. Skilled & experienced guidance in the final sale negotiations was sharp.

Colin · 26 September 2024

★★★★★ 5/5

Trustpilot

I rent a property via Reed Rains…

I rent a property via Reed Rains Northwich

MARGARET · 13 March 2026

★★★★★ 5/5

Trustpilot

Friendly, professional service

From the social distanced valuation visit, at which a realistic valuation was given, through production of sellers pack and brochure to providing a closing meter reading, the service from Reed Rains in selling our property has been excellent. We were very well informed of the various sales options, including modern auction. The facility to drop off keys and documents at a partner agency near where we now live was much appreciated while trying to minimise travel. All along the way, the team kept us updated on progress and the sale went through very quickly and smoothly. Many thanks to Gem, Lucy, Lauren and colleagues at Reeds Rains Durham for their very professional and friendly service.

Elaine · 27 February 2021

★★★★★ 1/5

Trustpilot

USE AT YOUR RISK!!!!!!!!!

THIS IS THE TRUTH AND NOT ANYTHING ELSEYOU HAVE HIDDEN THIS REVIEW BECAUSE YOU KNOW YOU WERE IN THE WRONG. DEFINITELY NOT WORTH ONE STAR. THIS FIASCO STARTED IN AUGUST 2021 UNTIL FEBRUARY 2022.DO NOT USE REEDS RAINS HOLDERNESS ROAD HULL, UNLESS YOU WANT TO BE TOLD LIES, YOUR INSTRUCTIONS IGNORED AND DENIED YOU TOLD THEM, YOUR PROPERTY LEFT UNSAFE. THE MANAGER S GOFORTH, IS A BENT, TWO FACED CREATURE, DOESN'T KNOW WHEN HE IS LYING AND WHEN HE IS TELLING THE TRUTH, VERY RUDE, AND AT TIMES, THREATENING, VERY UNSYMPATHETIC. I WOULD NOT RECOMMEND THIS HORRENDOUS, INCOMPETENT, DISRESPECTFUL SET UP. I CERTAINLY WOULD NOT TRUST THEM WITH THE SALE OF A DOLLS HOUSE.

ANN · 15 April 2023

★★★★★ 5/5

Trustpilot

My sale

Dean is a great manager

Customer · 6 November 2024

★★★★★ 1/5

Trustpilot

Quite happy to see you homeless

I Agreed on a let with the Bamber Bridge office for a property in Bamber Bridge. I completed the application process and paid the admin fees. I gave notice on my current property and arranged a transfer of utilities etc.2 weeks before my moving date, they advised the landlord had changed his mind and cancelled my application. The olive branch was an offer of a property £300pcm more expensive.I'm now scrambling try to find somewhere to live as i'm working away next week and which leaves me a week before i'm homeless.Thanks for nothing.

Matt · 13 April 2023

★★★★★ 1/5

Trustpilot

To day I received a phone call from…

To day I received a phone call from Reeds Rains the young lady was inquiring for a tenant or theirs that had a ceiling leak from my flat, I told her that I had plumber with me about that and that we had blanked the water off and would she mind if I call her back after we had organized the work, She said NO! and i find you very rude! I then said if you find that rude you will find it ruder when I cut you off Good bye!Footnote I find the level of service totally unacceptable. Ps I did call back giving a more pleasant lady the information they required.

Mr · 11 April 2023

★★★★★ 5/5

Trustpilot

Guisborough Reeds Rains - Fantastic!

Thoroughly recommend Guisborough Reeds Rains, the help and advice they gave us as first time buyers was brilliant! The girls in the Guisborough branch were always on hand keeping us on the right track at every turn, from searching for a property, processes, solicitors & arranging mortgage appointments. We felt like we were treat like family which made the whole process as first time buyers a lot better, would definitely look to use them again if ever needed.

Anna · 22 June 2021

★★★★★ 1/5

Trustpilot

Fully managed service-I let my property…

Fully managed service-I let my property with Reeds Rains just over 12 months ago, I have since had nothing but issues with them, they never respond to emails, when you do call to speak to someone they are rude towards you, to the point where I received an email from a manager apologising for their member of staff behaviour, then they give you incorrect costly information, they are happy to pay themselves but not the landlord. I would avoid using these at all costs.I would like to add that I have had to escalate my complaint and still I am receiving any responses from this company. Please do not use them to manage your rental property.

Jessica · 31 March 2023

★★★★★ 4/5

Google

I bought a property in Belfast from the Ormeau road Reeds Rains branch and now they are managing it for me. I've found them professional and efficient. Naoimh is my go-to person, she is always responsive and totally reliable. Very happy with this service.PositiveResponsiveness, Professionalism, Value

Patricia · 17 June 2021

★★★★★ 1/5

Trustpilot

AVOID REED RAINS- DISRESPECTFUL AND RUDE

The lady called Cheryl at the Coventry Branch is disrespectful and rude. Inspite of me emailing the company regarding the cancellation to view a property, I was bitterly told off on the 2nd of Jan and threatened to be removed from Reed Rains Database by her. I did tell her that I had emailed the company on the night of the 24th Dec that I wouldnt view the property. If I had the email id or contact number of the owner I would have done it but I ATLEAST emailed the company for cancellation and apologised. Cheryl however did not like it obviously as she has probably never cancelled any appointment in the pandemic 2020 year and paid no heed to my apologetic email either. Got a call from her today which was revengeful for not viewing the property and threatened to remove me from the data base. I did think of calling and speaking to her but this is not worth my time in the NEW YEAR. Is this really the way to attract potential buyers???Edit: Mr Neil Price: I am not Cheryl. I was sincerely hoping you atleast read the review and addressed me correctly! She is the person who called me and spoke to me in a very rude manner on the 2nd of Jan and is based in your Coventry office I did apologise and did send an email. It is not the matter of life and death if I couldnt attend the viewing due to personal reasons but I still tried to inform your office. I was on annual leave as well but still picked up office emails during the holiday season and was aniticipating some one from your office to do the same. I understand your client was upset but that doesnt mean just because i did not attend the viewing, Cheryl had the authority to speak to me in that tone. I am surprised that you dont train your staff with basic manners and feel free to have a go at any one. Seriouly poor service.

Customer · 8 January 2021

★★★★★ 5/5

Trustpilot

Outstanding Customer Service …

I cannot fault the excellent service that I received from the staff at the Holmes Chapel branch of Reed Rains, especially Tallulah-Mae.Although in the end I did not actually use their branch to purchase a property, their help and advice on a number of occasions was not only very professional but delivered unconditionally. I could highly recommend them as not only being ethical but very friendly and sincere in their approach to customer service.

Jackie · 16 February 2022

★★★★★ 5/5

Trustpilot

Selling my house with Reeds Rains

I requested Reeds Rains, Middlesbrough to sell my house. Andy came to view the house and explained the different options. I chose to go down the auction route.I'm so glad I did. I asked him to recommend a solicitor. He did and said they would contact me shortly, which they did.The whole process of selling the house was painless and Carol kept me informed and updated throughout.The house was actually sold before even going to auction and within 28 days so the whole transaction was completed before Christmas.The service was completely painless and utterly professional.I have used Reeds Rains in the past to manage a letting property I owned, so I had no reservations about using them again.

David · 3 January 2021

★★★★★ 5/5

Google

I had a great experience with Ethan. He gave many valuable suggestions and was actively commuticated with us.

Shizhou · 10 December 2025

★★★★★ 5/5

Trustpilot

Very welcoming and understanding staff

I was given brilliant service by Reeds Rains when I went into their St Helens branch looking for a place to rent. One of the staff there Ellie made me feel very welcome and helped me out massively. Ellie was very patient and accommodating to my situation, spared no detail when explaining the processes necessary for a first time renter. Would highly recommend this estate agent to anyone who needs to start renting a property

Jason · 13 December 2021

★★★★★ 5/5

Google

Great professional and honest service. Grainne is fully committed to her clients and insures they are fully informed at all times. Highly recommended her for house sales in Belfast.

Victoria · 17 June 2023