Trusted Agent profile · Belfast

Reeds Rains (Ormeau) reviews in Belfast

3.9

★★★★★ Good

2,367 reviews across 2 platforms

Somerset House, Belfast, BT7 2FZ

Part of Reeds Rains Favsco NI, see every office.

Reeds's office in Belfast, at Somerset House, is rated 3.9 out of 5 across 2,367 reviews on two platforms, including 404 Google reviews rated 4.9.

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4.9 / 5

404

Reviews on Google

This office

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1,963

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Belfast office, from every platform, shown as written. First names only.

5/5

Trustpilot

Amazing service and staff at Reeds Rains Morley branch

My girlfriend and I met Niamh Titterington at a property we had arranged to view. She was prompt and immediately polite, approachable and knowledgeable, answering any questions/queries we had. The experience was made a happy and relaxed one, due to her friendly manner. Reeds Rains has been an excellent estate agents to deal with - so helpful and the best service we have had by far (and we’ve dealt with many over the years!). We thank you greatly, keep up the good work.

Jamie · 21 February 2022

5/5

Trustpilot

5* for Maria @ Reids Reins, Rothwell!

I recently purchased a property through Reids Reins in Rothwell, Leeds. Maria Hammill was the lady I dealt with most out of the team and I couldn’t fault her service at all! From waking up early and giving me access to the property (for a second viewing) before she started her shift to sending me little pictures and updates of things that had been done in the house whilst the purchase had been going though, she was amazing! Thank you so much!

Abby · 17 February 2022

5/5

Trustpilot

(Review for Reeds Rains

(Review for Reeds Rains, Pemberton, Wigan)We received excellent service from start to finish. Our initial valuation by Jemma showed thorough research and knowledge of the area. We had a few issues higher in the chain, which Emma was always on hand to help us with and chase up. Great communication throughout. The mortgage broker Sandi (embrace financial services) based n branch is extremely helpful and helped make that side of things really easy for us. We can’t thank them enough for helping us sell our house and get into our new property, and would not hesitate to go with them again. Would definitely recommend.Estelle and Gary Mc

Estelle · 13 February 2022

5/5

Trustpilot

Thrilled with the service from Reeds…

Thrilled with the service from Reeds Rains Gosforth. We were sceptical we could even achieve the asking price, but the team at Reeds Rains were confident we would. In the end they negotiated 15k over asking! Over the moon with the service we have received from them - thank you

Charlie · 6 July 2024

5/5

Trustpilot

Outstanding service from start to end

Outstanding service from start to end! After looking for a property to rent for quite a while, I turned to Reeds Rains! Shelby from the Castleford branch has been absolutely amazing. She managed to find the perfect property to match my needs.Not only did she take away all the hassle and stress of moving, she also made the move happen fast! Great communication skills throughout, very pleasant and polite, and you can clearly tell she’s passionate about her career. Thank you so much Shelby, you’ve been an absolute godsend.10/10 service, I’d highly recommend using Reeds Rains.

Adele · 12 February 2022

5/5

Trustpilot

Reeds Rains Rothwell Branch

I've had dealings with Reeds Rains in Rothwell for over 12 years, the level of service from Greg and his team is outstanding. I can honestly say I've never dealt with an estate agency quite like this one. They are all willing to go above and beyond for the customer.To this end I have to specifically mention Maria Hammill. Maria recently helped me sell my house, there was nothing that was to much trouble for Maria, her customer service was exceptional, she passed all levels of expectation. If you live in the Rothwell area and are looking to sell a property I would highly recommend working with Maria.

Adrian · 12 February 2022

5/5

Trustpilot

Top service from Reeds Rains, Manchester

A massive thank you to Ryan, Sid and Joe at the Reeds Rains office in Manchester for the excellent service & support we received when looking for new tenants for our apartment in the City Centre. We've used a few other Letting Agents before and the difference between them and the Reeds Rains team is unparalleled. They were professional & courteous throughout and secured new tenants very quickly whilst keeping us updated throughout the process. Thanks again all - top class !

WOOD · 11 February 2022

5/5

Trustpilot

Alison Whiteside Super Agent!

The service I have had from Reeds Raines Bamber Bridge could not have been better. Alison Whiteside has been exceptional, her attention to detail was perfect. Communication was excellent, she let me know at every stage where we were and what was happening. Neither Alison or Rebecca seem to tire of my constant requests to constantly go back to the house 😃 This house purchase couldnt have been improved. 7 weeks start to finish! A Big Thankyou XXX

JM · 19 May 2022

5/5

Trustpilot

Recently purchased our new home with…

Recently purchased our new home with Reeds Rains ( Hebden Bridge ) . Sam Williams and the team could not of been more helpful and accommodating 😊. Sam always got back to me in relation to any inquiries ( unfortunately there were many 😂 ) , in a professional and courteous manner . Therefore, helping to reduce the normal stress and worries when buying a new home 🏠 Would definitely use Reeds Rains in the future 😊

Julie · 1 July 2022

5/5

Google

Naoimh from Reeds Rains was so brilliant throughout the whole renting process. She was professional and courteous and went above and beyond to meet our needs. I highly recommend her and the Reeds Rains team!

Meabh · 17 June 2023

Agent replied · 16 June 2024

Thanks Meabh. Team RR

5/5

Google

I had an excellent experience working with Reids Rain. Grainne and the team were fantastic to deal with, always on hand to answer any queries or concerns I may have had. Grainne communicated clearly and regularly so I always knew what was happening. She made a very stressful situation less so and I would have no hesitation is recommending Reids Rain as my Estate Agent of Choice.

Anne · 17 June 2023

1/5

Trustpilot

St Helens branch

St Helens branch - very clearly they appear to be writing their own reviews. I have dealt with 5 x different estate agents so far and without doubt these were the worst by some margin and when I use the word worst I am aware of it’s implications. Unprofessional, poorly trained and rude staff - had an absolute nightmare experience buying a property through them. My advice would be to use someone else or/and look at all the negative reviews to gain some idea of their level of professionalism. Impossible to give a minus score but I would have if it had been possible. Amateurs!!

NG · 6 September 2023

Agent replied · 17 June 2024

Hi there,We're truly sorry to hear about the negative experience you had with our St Helens branch. Your feedback is important, and we appreciate you bringing these concerns to our attention.To ensure we fully understand your experience and work towards improvements, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains

5/5

Trustpilot

Would highly recommend!

I sold my house with Reeds Rains Pemberton and used their suggested solicitors (Stephenson's). We were so pleased with their customer service, professionalism and efficiency over our selling process. There were some bumps in the road and complications that arose (never from our side) but they were handled extremely well by all, especially Emma. We are now happy in our new home, all thanks to the support that we received throughout from Reeds Rains - they really did go above and beyond!

Emma · 25 January 2022

5/5

Trustpilot

5 Star service

Paul and the team were excellent, very helpful and efficient

John · 6 November 2024

Agent replied · 25 December 2024

We appreciate your kind words about Paul and the team. We are thrilled to hear that they provided you with such a positive experience.

5/5

Google

Excellent service provided from the team at Ormeau Road. Grainne and Alan were amazing at guiding and supporting me through the process of selling my house. Really great follow up from Grainne and nothing was a bother for her. Would highly recommendPositiveResponsiveness, Quality, Professionalism, Value

Charlene · 17 June 2022

Agent replied · 16 June 2024

Thanks Charlene, we appreciate you giving us your business. Best of luck in the future. Team RR.

5/5

Google

My experience with Reeds Rains was excellent. Naoimh made the rental paperwork process easy. She is very responsive, always available via phone or email to address any concerns or requests.

Faisal · 20 October 2023

Agent replied · 16 June 2024

Thanks for this feedback. Team RR

1/5

Trustpilot

No respect for tenants, choose anywhere else

Spoken to like a second class citizen any time I needed anything, our contract said we would be contacted 2 months before the tenancy ended to see if we wanted to renew. When I chased this up after it didn't happen, I was told that I had to speak directly to my landlord. We then got a section 21 from reeds rains, but whenever we tried to contact them for help we were told again 'speak to your landlord'. They also copy and pasted my emails to them (Reeds Rains) and sent them to our landlord without our permission.They might not care about us now that we're 'just tenants', but when we are buying next year they will care when we go absolutely nowhere near them.ETA they now have our old property listed for rent with blatant lies on the advert, one being that there is OFF ROAD PARKING (there is not anything of the sort). Don't trust them!

Charlotte · 30 August 2023

Agent replied · 17 June 2024

Hi Charlotte,Sorry to read your review. I have sent you a request for more information so that we can look into this further. This will come from Trustpilot.Regards,Reeds Rains

5/5

Trustpilot

Great service

As a landlord I feel that Reeds Rains offer and provide a service that suits the needs of any landlord. I rely on them more than most as I am not local to the properties in Liverpool they look after and having tried other local agents I now feel comfortable that my properties are in good hands. Thanks to Susan Poland and all the team

David · 3 August 2023

5/5

Trustpilot

I am writing this review to express my…

I am writing this review to express my gratitude to Reeds Rain Hazel Grove. Dealing with branch manager Dean Brandreth is making my house purchase very smooth. He always gets back to my emails promptly. If I have any questions or issues to the sellers he will pick it up very quick and get back to me pretty quick . As the sellers are not residing in the UK anymore he had to sort out few issues after my survey . He has been very professional, responsive and understanding . Couldn't ask for a better service. Highly recommended

Narinenorris · 4 January 2022

5/5

Trustpilot

Highly recommend

I am writing this review to express my gratitude to Reeds Rains St Helens following Steph visiting my home yesterday to complete a valuation on my property. What an asset she is to this branch. I have used Reeds Rains in the past to purchase my current property and couldn’t of asked for a better service at the time, however yesterday, Steph went out of her way to provide me with support and ensured that I had everything I needed. She was super patient and I cannot thank her enough for everything. Steph contacted me beforehand to confirm the visit which again was reassuring having been let down by other local companies. She went out of her way to ensure that both my children felt included and allowed my daughter to ask any questions during this time. Please pass on my thanks to her and I will continue to promote this wonderful estate agents to friends and family moving forwards.

Heather · 16 December 2021

1/5

Trustpilot

Poor experience

Absolutely useless service. No surprise that people could not sell with this agents. Wanted a viewing but after multiple calls over a week, manged to get an appointment. When actually got there, the tenants were not informed of the booked visit. Promised a call back to rearrange the appt, but nothing. No responses even after leaving so many messages with the team. Very poor and unprofessional service. I wouldn't use them to buy, sell or manage my lets after this experience. What a disappointing experience 😪.

Reeba · 14 August 2023

Agent replied · 17 June 2024

Dear Reeba,We're truly sorry to hear about the disappointing experience you've had with our agency. Your feedback is important, and we're committed to addressing your concerns.To better understand the issues you've encountered and improve our services, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains

4/5

Trustpilot

We felt in good hands

We felt at ease and happy to sell our property with Reeds Rains.

E · 5 March 2026

Agent replied · 21 March 2026

Thank you for your kind review. We’re really pleased to hear you felt at ease selling your property with us and that our communication met your expectations. We appreciate your feedback. All the best The Ossett Team :)

5/5

Google

Reeds Rains offer a complete and professional service. Grainne kept us informed and updated on progress as things proceeded which was very helpful and assuring. I would have no hesitation using their services again.

Frank · 17 June 2023

Agent replied · 16 June 2024

Thank you Frank. Thanks for your business. Team RR

1/5

Trustpilot

Chaos, inexperience, under qualified

Staff do not have a clue what they are doing by the looks of it, received so many documents littered with so many errors from all kinds of departments that do not communicate with one another. They dodge questions and facts like politicians or criminals, too scared to tell the landlord when he is wrong and unlawful or breach of their own terms of a tenancy agreement. Negligent or maybe even considered fraudulent tampering of notices to make their documents appear valid. Even down to simple maths (KS1 addition that my 6 year old could complete) they do not seem to be able to grasp. Denial demonstrated on all things that they are incorrect about, which I’m clever enough to have all in emails/writing. I’m embarrassing to have this agent operating, I’m not saying I know everything but I’ve had to correct and school them on a lot of aspects of our tenancy, so much so that I’m tempted to send them an invoice for my time! Avoid this agent at all costs, they side with landlords even if they are in the wrong and simply do as they are told by their clients, this isn’t always the right or ethical thing to do and certainly In need of some training/business transformation or redundancies. Avoid!

NA · 10 August 2023

Agent replied · 17 June 2024

Hi there,We are deeply sorry to hear about the challenges you've faced during your tenancy. Your feedback is crucial, and we take these concerns seriously.To ensure we fully understand the issues you've raised and take appropriate actions to improve our services, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains

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