Reeds Rains (Ormeau) reviews in Belfast

★★★★★ 1/5

Trustpilot

ReedRains and religious beliefs

I tried to apply for a mortgage adviser position with Reed Rains. Due to my religious beliefs I was not able to work on Saturdays. Reed Rains were not able to accommodate my religious beliefs despite the fact I offered Sundays , they have many advisers and several estate agency offices in the area and we are in the 21st century. They claim Saturday is a busy day at estate agents (even though appointments were telephone calls only and could be any time) and would not budge to consider even a part time role. The discussion was with an area supervisor in the North West. Reeds Rains are now beginning to address the issue!

D · 23 May 2021

★★★★★ 1/5

Trustpilot

I am a landlord that's worked with Reed…

I am a landlord that's worked with Reed Rains to manage our property in East London. There has been little need for interactions over the last few years other than the odd visit and collection of rent. However, over the last 6 months, our tenants have unfortunately slipped into arrears of around £10k. Reed Rains has not managed this situation very well, there has been little effort to communicate with the tenants other than rent invoices being sent from an office 200 miles away. It was mentioned three months ago that the tenants might have vacated the property. This was only checked last week with an abandonment notice being placed on the door. Despite repeated requests to be contacted or find out who deals with the property and us as a client nothing has been done. What I have been getting is passive-aggressive emails from the team at credit control taking no responsibility and showing no empathy for the fact we are £10k in arrears with no end in sight and that we could have been better head of the problem. Again there has been no one to speak with to discuss the matter.Our experience of this company and lack of customer service here is shocking, in this case, there certainly have not operated in the best interest and on behalf of the client.

Daniel · 21 May 2021

★★★★★ 1/5

Trustpilot

MCR City Center Branch - 0/5

I am landlord, I was on fully managed service with RR. RR selected some bunch of thugs as tenants for my house, Tenants never paid rent on time and stopped paying after 3 months completely. RR did literally nothing, RR failed to effectively do the pre-tenancy checks, referals, failed to notice that tenants had dogs at my property, RR also made blunder when sending S21 notice, it was rejected by solicitor. There is no dedicated property manager, it keeps changing and you need to keep explaining to the new property managers. its big NO-NO agency, avoid yourself a horror and choose some other trustworthy agency.

Pradeep · 20 May 2021

★★★★★ 5/5

Trustpilot

Staff was great,good communication and…

Staff was great,good communication and taking their time to explain things through. Would recommend the service over again

Ms · 27 August 2026

★★★★★ 5/5

Google

I sold my apartment with Reeds Rain (Ormeau Road branch) and completed this month. Grainne, the Senior Negotiator was very helpful, positive and professional and kept me informed at every stage of the process. I didn't feel under pressure at any point which was good, having experienced this from other estate agents in the past, which was unnecessary. Her colleague Ethan was also very helpful and friendly at the beginning of the process and I was happy that he showed my apartment to prospective buyers. Overall, a great service and I would happily recommend this branch of Reeds Rain to friends and/or family who are selling or buying. Thanks again.

Orla · 20 May 2024

★★★★★ 5/5

Google

Our experience with Naoimh Leonard, Reeds&Rains Estate Agent Ormeau was amazing and truly professional. She was an extremely good agent to work with in finding us the best tenant within a span of three weeks time. Right from the beginning, her approach was perfect! She quickly changed the property pics and posted them to the websites. Helped with the onboarding of the tenant and setting up the legal documents in a swift manner. The whole process went so smoothly and spot on. Highly recommend her in finding the best tenants and that too very quickly!!

Syamala · 20 May 2024

★★★★★ 5/5

Trustpilot

Reeds Rains Hull

Reeds Rains Hull - EllieThis review is in regards to information i required after leaving my property.I needed information regarding a number of things when i had left Reeds Rains, the main being information on my deposit and how to correctly ask for a refund etc. Ellie replied very quick and reached out to me with all of the updates to do with my deposit refund. I never felt like i was waiting for a response and she handled my needs with what i would deem as above and beyond customer experience.I had a lot of bad experiences with the Hull Branch of reeds rains, especially in recent years. But Ellie was fantastic and couldn’t have done more for me.Nathan K

Nathan · 20 May 2024

★★★★★ 5/5

Trustpilot

Sale if property

We have found Reeds Rain very helpful, also the staff have answered our queries promptly. This is our second sale as they helped us sell my mom's property.

Linda · 17 June 2026

★★★★★ 5/5

Trustpilot

Professional

They handled the sale of my property in a professional manner with great communication through the whole process.

Stu · 24 August 2026

★★★★★ 5/5

Trustpilot

Used Reeds Rains @ ballyhackamore first…

Used Reeds Rains @ ballyhackamore first class service from Martin the most relaxed house selling experience from start to finish. Very professional in all dealing would highly recommend this estate agent.

David · 25 May 2026

★★★★★ 1/5

Trustpilot

Pathetic, incompetent and zero added value

Where to start? I get letting agents need to make a profit, and I’m happy to support that - if they use just a fraction of the profit to offer a service.They were a pain to deal with when we moved in, they performed every task with great difficulty and constant reminding. It was like communicating with a toddler. Emails were ignored, bounced between departments and processed slowly.In 3 years we needed 1 x spare key, 1 x washing machine repair/replacement and 1x boiler fix.We never got the key.We did receive a new washer - but we ended up doing all the arranging.The boiler fiasco took over 2 months and they charged the landlord for things that were completely unnecessary, resulted in water damage and cost 5x more than it needed to. They were that bad, the landlord arranged to cancel the contract with them. We thought that might be the end of our collective woes. Nope - since then their lack of attention has resulted in countless hours of negotiating with utilities suppliers as without our or the landlords consent they cancelled with our suppliers by authorising another company to switch us out.So in summary:They made every interaction frustrating and disappointing.They failed on 90% of every kpi They did not provide a service of any description beyond a basic inventory and handling our rent payment.They ignored emails and requestsAnd since leaving them they provided a final legacy of complexity for us to fix regarding our utilities.If I could give a minus star rating I would.The initial contact with the Chesterfield branch was ok, but as others have said, after signing you are shunted off to a bunch of people in Southampton who don’t care and have no concept of geography. Eg they sent plumbers from Burton on Trent, and Wakefield - to Chesterfield, but only after threatening with cost recovery and requesting the landlords details.

Francesco · 5 April 2021

★★★★★ 5/5

Trustpilot

Myles reeds rains

Myles could not have been more helpful and patient Under very trying circumstances

Mr · 24 September 2026

★★★★★ 5/5

Google

Very informative and helpful throughout viewings and house purchasing process it couldn’t have been easier!

Matthew · 11 September 2026

★★★★★ 5/5

Google

Excellent service and result with Reeds Rains. Ryan initially came out to provide information and assist with valuing the property. He then handed the reins to the formidable Grainne. I couldn’t have asked for a better. Grainne kept me up to date, provided me with informed advice and in general walked me through the process of selling a house. 10/10 would recommend.

Markinabox · 20 June 2023

★★★★★ 5/5

Trustpilot

A very competent ,pleasant and helpful…

A very competent ,pleasant and helpful young lady, a credit to your team.

Peter · 22 September 2026

★★★★★ 4/5

Trustpilot

Myself and my husband a viewed a property…

Myself and my husband viewed a property through Reeds Rein last week. I wanted to pass on how great our experience was with Louise who did our viewing. Louise was professional, but friendly, honest and knowledgeable, and did not rush us through the viewing. We have viewed houses previously and I honestly can say Louise was one of the best we have dealt with. She is a credit to your team. We have made our decision about the house, and how we would like to proceed. I know Louise is going to be in touch soon, so will look forward to speaking with her.

Emma · 23 February 2021

★★★★★ 5/5

Google

This is my third transaction with Reeds Rains and specifically dealing with Ethan in the Ormeau road branch. He is a brilliant communicator and a pleasure to deal with, through what was a more drawn out process than usual. I wouldn’t hesitate to recommend him to anyone selling a property and will use again the future. 5*

Niall · 11 October 2025

★★★★★ 1/5

Trustpilot

Sorry to say the experience of selling…

Sorry to say the experience of selling the house with Reeds Rains was not a pleasant one the communication was almost non existent, carrying out simple requests was impossible, no one has followed up after the sale of the property to check everything was ok and the purchasers of the property also complained to me about the estate agent and will not buy from them ever again

Paul · 6 January 2023

★★★★★ 1/5

Trustpilot

Rude estate agent

Today I accompanied my mum to a house viewing and the estate agents showing us around was awful. For the first few minutes that we were in the house she was perfectly pleasant and professional. However, after a conversation between my mum and I where we indicated that the kitchen and garden may be too small for my mum’s needs, the member of staff very quickly became rude and dismissive of everything we said, and her entire demeaner changed to one of irritation. After seeing the downstairs, I asked my mum if she wanted to look upstairs. Before my mum could even answer, your member of staff cut her off with a very sharp “What’s the point in looking upstairs if you’ve already decided it’s wrong?”. Firstly, we hadn’t decided that it was “wrong”, we were just commenting on things as we saw them (we also made lots of positive comments). Secondly, I was addressing the question to my mum because she has mobility issues, and what I was really asking her was “are you physically comfortable enough to go upstairs today?”, which my mum knew, but didn’t get the chance to answer because she was very rudely cut-off. Thirdly, if we’ve travelled there to see the house, we’re going to want to see all of it. That should be common sense. After seeing the rest of the house and making lots of positive comments, we were discussing it in the downstairs hallway. It was obvious that the estate agent just wanted us to leave, she had clearly decided that we were wasting her time. When discussing the garden, mum said that she ideally wanted something bigger. The estate agent asked where mum lived, and then snapped “Well, the garden you’ve got is like a postage stamp!” which was very rude and totally irrelevant. Mum had already explained that she has mobility issues, and now she explained it again, stating that the reason she wanted a bigger garden than what she has now is because she’s struggling to walk to dogs and she wants them to have a big garden to be able to run around in. My mum shouldn’t have to explain her motivations of her criteria for a house to the estate agent, especially when she had already told the member of staff that she has a disability. That is none of the estate agent’s business! We both loved the house and mum is considering putting an offer in, but staff should be trained to a better standard than that.

Lucy · 9 February 2021

★★★★★ 1/5

Trustpilot

Macclesfield Office - Impressively bad service for a renter...

Macclesfield office and maintenance should hang their heads in shame!After 3 days in a rented property the plaster fell off the wall of my twin 2 year olds bedroom - the next day we had Reeds Rains contractors round who declared it was damp from a hole in the roof. I offered to pay for the fix on the day to protect my children but was not allowed as it had to go through our landlord and Reeds Rains.For 4 months we chased Reeds Rains, their maintenance team (based in Southampton with no access to a phone for 3 months despite never being available as they were 'on another call' when we contacted the maintenance team). Children were sick regularly, we taped the wall up, took our sick children into the office to prompt action...lots of sympathy and promises from various people but zero action or communication to explain why nothing was happening. We escalated our complaint after researching (as nobody in the process shared our possible next steps), 3 months later our landlord told Reeds Rains maintenance company he would not be fixing our roof or wall and he was angry at us as previous tenants hadn't complained. The maintenance company disappointingly told us this was the end of the process and there was nothing they could do - despite him obviously breaking his contractual obligation to four rot free walls and a roof.After almost 4 months of a young family living in a damp house and paying full rent whilst chasing people on a daily /weekly / monthly basis it got fixed for less than 3/4 of our monthly rent.Ongoing issues after 5 months include:*Bath not attached to the floor and fell on my mother in law 5 months ago - not fixed*Washing machine broke - not fixed*Dishwasher broke - not fixed*Fireplaces not attached to floor or walls - not fixedStill paying £1200 a month for this bargain and service - as a renter I suggest you avoid this company as they have not supported us, shared any information, expressed an interest in our welfare beyond taking our money and passing on our landlords cut.

Vincent · 3 January 2021

★★★★★ 1/5

Trustpilot

Avoid.

Regarding the Salford Quays branch.They refused to comply with a request for our landlords address in line with Section 1 of the Landlord & Tenant Act 1985. Explicitly stated that the request was in line with this act and still declined.Requested a "relisting" fee, we came to an agreement to move out of the property early due to antisocial and criminal behaviour from a behaviour. When asked for an invoice and an itemised cost of the fee, this was also refused. £350 + VAT was requested to "relist" the property.Money was taken from our deposit to pay for a skip so a new drive could be laid. We were informed that "Rubbish had been left in the bins and a skip was needed to remove it" (unsure why the bins couldnt be put out for the bin man). We have since been back to the property and have seen a whole new drive has been laid. We are now being threatened with small claims court for the relisting fee. We are still in arbitration regarding the outstand part of our deposit that was not returned.Complaints have been made to Salford City regarding there practices and inability to follow tenancy law.Avoid.

Rob · 3 December 2020

★★★★★ 5/5

Trustpilot

Very professional

Very professional, friendly and knowledgeable. Keep clients up to date with progress.

Customer · 21 September 2026

★★★★★ 5/5

Trustpilot

I have been very happy with Reeds Rains…

I have been very happy with Reeds Rains up to now. They are helpful and polite.

Mrs · 26 August 2026

★★★★★ 5/5

Trustpilot

Great estate agents

Great estate agents. Customer Service was fab. Leah and Tom were both very helpful and kept me up to date and chased solicitors etc. On the day of completion there was an issue with the funds being released and it was late in the day when we got the keys but Tom arranged for them to be dropped off as soon as funds had cleared. I wouldn't hesitate to use them if I move again.

Rene · 12 July 2024