Reeds Rains (Ormeau) reviews in Belfast

★★★★★ 1/5

Trustpilot

Good luck getting your money back.

We have been renting through Reeds Rains for over two years now. In the meantime we have moved from one property managed by them to another one. Needless to say the move was anything but flawless (they wouldn't consider >100K £ / year as income because I'm employed via an agency and so on).The fun part starts when you ask for your deposit back from the previous property, managed by them. Countless emails, countless requests for updates. Very little back, blaming the landlord and so on. I've agreed to their exit report and everything, I just needed an update from the specialist "moving out team". The landlord personally contacted me this weekend to say that he is trying to return my deposit but Reeds Rains is making it difficult for them to do so. We are going to start legal proceedings but as far as Reeds Rains go:- Asked for who the manager is for the moving out team (no reply).- No complaints or code of conduct policies on their website- Incompetent one line replies basically saying "we are also waiting for an update from the landlord". For weeks.- no support as a tenant. Feeling talked down to despite being a customer for years.I would strongly advise people to seek someone else for their letting needs, be it landlord or tenant. I wouldn't trust them with buying or selling a house either since their process to get a deposit back and move to another property is so shockingly poor.

Flavian · 6 December 2021

★★★★★ 5/5

Google

My partner and I used Reeds Rains at Ormeau to sell both our properties. I cannot fault them what so ever. Alan McCracken was very positive throughout the selling process and was able to attract very strong interest for both properties and ultimately got us a very good offer. Grainne was then amazing as acting as mediator between us and the prospective buyers to ensure the sales went through to completion. I would highly recommend them.

Callum · 20 June 2022

★★★★★ 5/5

Trustpilot

Excellent Service from Hazel Grove Branch

Selling your childhood home is a difficult and emotional journey. An estate agent you can trust is essential and I can't recommend the Hazel Grove branch of Reeds Rains highly enough. Dean put me at ease from our first meeting when he came to value the property and this has continued throughout the sale process. He and his team have been polite, friendly, conscientious and professional. They've handled the marketing, EPC certificate, viewings, negotiations and survey without any fuss. They've kept me informed every step of the way and made the whole process as painless as possible. I wouldn't hesitate to use them again in the future. Thank you Dean and team.

Anne · 14 July 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

The flat was absolutely rancid. Massive problems with hygiene and smell of tabacco and weed from downstairs has also made all my things smell I can still smell it now on things. I complained multiple times to reeds rains and that’s the reason I moved out now they are charging me for moving furniture that was already there! £150!! Dosnt even cost that even if I was liable. £200 for a clean when the flat was filthy when I moved in please find all the complaints I’ve made regarding the state of the flat! End of tennancy clean is £40 not £200. Landlord is money grabbing! The flat was infested with fleas! Boiler broke due to flat having no maintenance ever and I was just constantly ignored! Wouldn’t pay for contents insurance excess when boiler exploded! Please refur to dates on emails as I show how awful this flat was and not maintained, NEVER CLEANED FOR MY TENANCY MAY I ADD still photos of previous tenants in draws! Nantwitch are just clueless, Stephan is rude/ sexist and mansplained regarding the boiler breaking with next to no help provided. AVOID THIS COMPANY.

Georgina · 9 November 2021

★★★★★ 5/5

Trustpilot

A positive experience

A positive experience. Mark was knowledgeable and helpful on the initial visit. Sales brochure and video both excellent. Janet and Vicky very friendly and helpful on pricing discussions and general advice. Have been kept up to date with progress. Overall very happy.

Mrs · 19 October 2024

★★★★★ 5/5

Trustpilot

Up to now,everything has been explained…

Up to now,everything has been explained clearly by all staff in a professional and friendly manner.

Roy · 26 September 2026

★★★★★ 5/5

Trustpilot

Excellent service and support…

Excellent service and support throughout. The advice has been really helpful, and nothing has ever been too much trouble. Always friendly, approachable and happy to help with any questions. I really appreciate all their support and would highly recommend them to anyone selling their property.

MRS · 14 October 2026

★★★★★ 1/5

Trustpilot

House was put on the market in june

House was put on the market in may. Accepted an offer on property in July. We was then offered to use there in house solicitors (oniell patient solicitors )was told it would make things quicker. The buyer was a cash buyer so straight forward. Well here we are in the middle of october and still waiting on sale to go through. All down to the solicitors we was given. Me thinking them been local no they on an industrial estate in Cheshire. Even had buyer calling my estate agents complaining on how slow things are going as they are living in a caravan ready to move in and have been for months. Well its no luxury here all packed up ready to move out. Cooking from camp stove. I would never have taken there advice and used there supposedly in house solicitors. Mental torture. Should not be put under this . Something so straight forward made difficult. Leaving 2 familys in limbo..

Shaun · 19 October 2021

★★★★★ 1/5

Trustpilot

Ineptitude, arrogance and dodgy practices.

I used Reeds Rains for two years or so whilst renting out my house in Sheffield. I chose them as I believed (wrongly) that they were a professional company with a good reputation. The work they carried out was to a mediocre standard - they’re essentially a middle person between you and the tenant and take your money for the pleasure. They paid rent when they felt like it. You couldn’t get hold of anyone when you needed to. That sort of thing. Ultimately, you’re fielding phone calls and sorting various bits and pieces out yourself. I’d advise anyone to think carefully about using an estate agent these days to manage their property - especially Reeds Rains. The real issues for me came when my tenants moved out at the end of April 2020. The tenancy was due to terminate on 12th May 2020 and they were technically liable for the property until then. I did not receive my keys back from Reeds Rains until 12th May even though it had been vacated two weeks earlier for this exact reason. Reeds Rains also provided me with documentation and emails confirming the tenancy would terminate on 12th May 2020. I asked them to chase the 2 weeks outstanding rent from the tenants and a further £52 for damages. Now, bearing in mind this money could have all been deducted from their initial bond, Reeds Rains instead decided to alter paperwork and return the full bond to the tenants. I received an email, that had clearly been sent to me accidentally by an employee, which had the exact same wording as previous paperwork confirming the tenancy date ended on 12th May 2020. However, the date had been changed to the end of April. They tried to explain this was an ‘administrative error’ but quite clearly couldn’t be bothered to chase the tenants for the money I was legally owed. Reeds Rains back peddled, passed me from person to person (I must have spoken to 4 or 5 members of staff who passed my case between them). Smoke and mirrors but fortunately, I’m not easily confused. Unlike the people at Reeds Rains lettings. They’re either inept or wilfully lying. Anyway, they waived the money for the final inspection they expected me to pay for… the one where the inspector left lights on overnight. They wouldn’t make up the difference in rent arrears despite it being their error and paperwork clearly being altered after the fact. Imagine this, a company changing paperwork posthumously to meet their agenda. I emailed regularly to chase up discrepancies and money I was still owed - eventually, they just stopped replying. A reputable company failing to pay a customer and then just ignoring them. Great customer service. You can imagine my surprise when in 2021, Reeds Rains were still sending me invoices - despite the fact I’d not been using them for a whole year. I have the emails and letters to confirm my account of their services. Pure ineptitude, arrogance and dodgy practices from this well known company. Avoid.

Wes · 15 October 2021

★★★★★ 5/5

Trustpilot

Selling my Mother’s property as a POA.

I would recommend Reeds Rains. I was amazed on how professional they came across. Tom came to value Mum’s property looking very professional and smart. A good rapport was instantly there. Mum had gone in to a care home and Tom had empathy with my situation and took his time to talk about the value of the house. He proceeded to take photographs which looked very good. Tom was positive the property would sell and there would be a lot of interest. There was a lot of interest, and Tom kept me updated at all times. The other staff are also very professional. I cannot thank Reeds enough for everything they have done. They absolutely are the best Estate Agents, they work very hard and deserve the 5 star review.

Tracey · 4 July 2024

★★★★★ 1/5

Trustpilot

bad customer service

They have been my estate agents for more than 5 years. I had requested them that I would pay the contractors directly for some works inorder to reduce the price. But despite the fact that they agreed in writing that I will be paying the contractors directly, they still paid the contractors which led to loss of money for myself. There is no one point of contact. They charged me twice for renewal fees in 1 month. Whenever you ask them they just redirect to renewal team, accounts team, local branch, maintenance coordinator.

Debdeep · 13 September 2021

★★★★★ 1/5

Trustpilot

Uninterested

We were interested in a bungalow they are supposedly trying to sell in Bridlington. There is clearly a garage in the picture of the frontage, but no mention at all of a garage in the information. So we contacted them to confirm the situation, a garage being an essential on our wish list. They refused to say! Were I selling a property in that area I would be looking for an agent prepared to put in rather more effort than these. The seller deserves better.

Ray · 8 September 2021

★★★★★ 5/5

Google

Excellent professional service provided by Grainne at Reeds Rains Ormeau Road. Grainne gave full support every step of the way with regular updates. She removed the stress of selling a property with her calm re-assurance and expert negotiation. It was clear from the outset that I was in competent and efficient hands. I cannot recommend Grainne highly enough and am so grateful that she was handling my sale. Thank you so much Grainne. A mention also to Ethan and the team at Reeds Rains Ormeau Road.

Maria · 25 June 2024

★★★★★ 1/5

Trustpilot

Confused

Disappointed I enquired about a property in Huddersfield to be told an offer had been accepted, they took my details anyway, I told them it was a cash purchase.

Marcus · 24 June 2026

★★★★★ 1/5

Trustpilot

Landlords in Liverpool Beware!

Landlords Beware!Steer clear of this letting agency in Liverpool. There has been a steady decline in service and leadership at this company over the past 10 years. Expect to never receive a call back or an answer to emails unless it’s to re-market the property. The standard of tenant searching has progressively reduced, culminating in the previous tenants smoking within the property and leaving the furnished property in such a state as to require a complete refurb including fixtures and fittings. The rental has steadily decreased over the years, but expenditure on the same issues are reoccurring on a regular basis. Reed Rains do not manage the property, they merely take the rent. I am struggling to find any positives for this Company, just don’t make the same mistake I did and stay with them when in all reality, I should have left them 5 years ago when the standards and leadership at the Company rapidly declined.

Francis · 24 August 2021

★★★★★ 5/5

Trustpilot

Huge thanks to Tim and Lauren :)

Huge thanks to Tim and Lauren, our experience with renting so far has been professional and friendly from both of you. You have been wonderful with everything from the property viewing and application to getting the odd job sorted out ready for us to fully make ourselves at home. Every interaction has been helpful and understanding. 10/10 for both of you. A very refreshing experience compared to previous experiences with letting/ estate agents. Thank you!

Gabriella · 11 September 2024

★★★★★ 5/5

Google

Reeds Rains came through for me during my rental house search. I highly recommend Naoimh Leonard for her impeccable service and professionalism, she made the process seamless and stress free, great customer service, I can't thank her enough.

Jane · 26 November 2024

★★★★★ 1/5

Trustpilot

Macclesfield branch are the worst…

Macclesfield branch are the worst estate agents our family have ever come across in 60 years of buying and selling properties in the UK! Reed Raines recommended a conveyor based in Leicester (miles away from us) in November 2020, we had to chase both of them all of the time. Reeds Raine were rude and aggressive, and we’re not working for us, in our best interest (and we were paying their bill). The Conveyancing (Premier Property Lawyers) cost us over £40k by their incompetence and Reed Raines staff were unsupportive to us and had an over familiar interest in selling our property to a family friend. We pulled out at the end of March still unsold, due to both companies inefficiency and unprofessional work. Don’t use Reeds Raine, especially Macclesfield branch.

Julia · 3 August 2021

★★★★★ 1/5

Trustpilot

Do NOT use this agent

Do NOT use this agent. Honestly have had me crying they are so frustrating. Everything is made into a big issue. You wont get your deposit. i cannot state enough how bad they are honestly. They dont answer emails or conveniently dont received them even though they receive others and you are sending to the same email. staff are rude and just tell you lies and change their stories. Not one bit helpful everything an issue. Handed notice in and am still having to battle with them. If someone from Reeds read this i would like to know how to escalate further and hate having to deal with Liverpool office.

Kieran · 26 July 2021

★★★★★ 5/5

Trustpilot

Reeds Rains at Hazel Grove amazing service!

Reeds Rains at Hazel Grove have been the best! From the moment I met Dean I knew that I wanted to use the Hazel Grove Branch. Dean and his team have been amazing, very professional, attention to detail, always there to answer my queries, very friendly and knowledgable. They have been there every step of the way and supported me throughout the process that hasn’t been easy for me to understand but they have always explained and reassured me.

Andrea · 25 June 2024

★★★★★ 5/5

Google

Sent a viewing request for a lovely house and was able to get a viewing appointment the next day. The house was in excellent order so I put my application in the same day - Naoimh Leonard has been absolutely outstanding, supporting me through the whole application process, background checks etc. She's kept me in the loop throughout and was able to sort a move in date that suited me. Thank you for the quick turnaround, Naoimh, you've been fantastic and helped me out so much!

Anna · 20 June 2021

★★★★★ 5/5

Google

We were in touch with Alan McCracken in our recent buying experience. Extremely transparent and professional service. Always taking care of both the sides. After agreeing to the property, we found 2 big surprises ( that was not even discussed when we agreed to buy the property ) - Freshly painted with soft colors - New cooker was installed. Always updated us with the progress. Available when needed. Will definitely looking forward to find any new exciting opportunity to invest with Alan and team in Belfast City Centre. Thank YouPositiveResponsiveness, Quality, Professionalism, Value

Manisankar · 20 June 2021

★★★★★ 5/5

Google

From the outset the team at Reeds Rains Ormeau Rd branch were responsive, efficient, professional and realised the urgency of my situation. They advised the best way for me to proceed was to sell my house through NI Property Auctions. The communication between the two teams with Alan McCracken at Reeds Rains taking the lead was exceptional. Alan also arranged and attended the viewings with many potential buyers - and there were many! - at times which were always convenient for us which was greatly appreciated. Having had several experiences buying and selling homes in England and Belfast I can honestly say this was the smoothest and most straightforward experience of them all. I sincerely thank Alan and the team at Reeds Rains for their advice, assistance and hard work in helping me successfully meet my deadline. I can't recommend them highly enough, especially Alan, and wish them all the very best for the future.PositiveResponsiveness, Quality, Professionalism, Value

Frances · 20 June 2021

★★★★★ 1/5

Trustpilot

Shocking from store in Prescot and management from head office

Shocking from store, the regional and then there boss Sold using Prescot Can’t communicate and lied asked for staff to not deal with it as we lost trust and faith and thought they were incapable at doing there job roll. Paid for full epc sent me certificates but old one they never replaced it till I told them, Attitude is bad never them always someone else’s fault Got told by regional on phone and email the only one dealing with the house was the manager wasn’t true and left with no communication and original team were thought was ok dealing with again and told me to bring keys in even though we haven’t sold and told us it’s not our house and we’re not insured so as you can imagine being in work and getting told you don’t have your house ain’t great and then the attitude she’s right I’m wrong had pay solicitor to deal with her. Rang the manager not his issue he’s moved Regional never replies Resulted in ceo complaint - he investigated but missed large chunks out to protect his friend the regional manager Then hides away/ then on holiday This is just some of the issues we have dealt with but the list is a lot longer would give a zero if I could

Daniel · 16 June 2021