Reeds Rains (Ormeau) reviews in Belfast

★★★★★ 1/5

Trustpilot

Terrible letting agent always chasing…

Terrible letting agent always chasing them and never doing jobs which they were asked to arrange. Gave me bad advise and put terrible tenants in resulting in wreaking my property. I would not monitor the tenant for.me. I'd not recommend this company at all.

Hunter · 17 September 2021

★★★★★ 5/5

Trustpilot

1st class estate agents

Jess called valued our property and it was sold in less than 4 weeks.Excellent, professional and friendly service from every member of the team. When we have needed help and advice they have always been there for us.

MAXINE · 28 July 2022

★★★★★ 1/5

Trustpilot

Avoid Reeds Rains as landlord or tenant.

I agree with most of the reviews for Reeds Rains. Dreadful and avoid. I chose them to "fully manage" my flat in Hanley. They found completely unsuitable tenants twice and then failed to "manage" the situation leaving me to take it on. Their business is totally fragmented. Tenants are found by the local "branch". Then they are passed to Southampton and somewhere else for rent collection and credit control. They do not communicate between themselves and I got conflicting emails from two places. They treat the tenant as a commodity, and appear to do as little as possible when a problem arises.

Richard · 31 October 2020

★★★★★ 5/5

Trustpilot

Great service and so helpful.

Thankyou so much Alison,Donna and the Reeds Rains team at my local branch for a 1st class job selling my home.A buyer was found within 2 days and the purchase price was much more than i had expected.Nothing was too much trouble for them,always saying "if you need anything or want help filling out forms just get in touch" definately 5 stars from me.Thanks again for a brilliant job done.

David · 27 July 2022

★★★★★ 1/5

Trustpilot

Dreadful, service for landlord and tenant

I chose Reeds Rains to manage my rental property in Macclesfield to reduce the time it was taking to manage it myself. It was the worst decision I could have made. Their 'award winning' out-sourced service meant I never spoke to the same person twice. The customer facing team based hundreds of miles way in Southampton had no idea about the local area and no relationships in place with the maintenance people on the ground or the tenants. One piece of maintenance work took over 6months to resolve. The service was poor from start to finish. My advice would be to find a local independent who actually cares about their landlords and tenants. Avoid Reeds Rains at all costs. Dreadful!!

Lara · 27 October 2020

★★★★★ 1/5

Trustpilot

A horrible organisation.

A horrible organisation that is so disjointed it’s a joke. Very rude and their main aim seems to be ‘how can we get more money out of people by doing no work’. People at the branch are okay but the people in the many different disjointed departments speak to you in such an awful way. And if you try and query a charge their go to statement is ‘it’s just the system’ with no explanation behind it. Or if you try and get something fixed in your rented house they’ll just ignore it. I wouldn’t touch this company with a barge pole again.

Linda · 27 October 2020

★★★★★ 1/5

Trustpilot

Giving this company 1 star is only due…

Giving this company 1 star is only due to not being able to give 0. Absolutely disgusting rip off company. My son and his partner needed to give early termination of a tenancy due to the property being unsuitable due to change in circumstances. The landlord refused unless they paid reeds rains £720 which were apparently their fees for getting a new tenant. They did not take new photos, they basically just shoved it on their website again and have refused or made excuses in giving a breakdown of what these ludicrous fees are for. Luckily a new tenant was found straight away but God help them cause the landlord refuses to put anything right and reeds rains fob you off saying its not their responsibility & the new tenants couldn't even see inside the property due to Reed rains messing up with the keys. Even to the end they sent a threatening email that if the money wasn't paid by the end of the 4th day after they provided the bank details they would put a stop on the contract termination. Will be continuing to fight these fees & taking up the matter with the property ombudsman as tried their own complaint procedure and got as far as the area manager who was just as useless as the manager at the branch at giving pathetic excuses for these fees.

Diane · 27 October 2020

★★★★★ 1/5

Trustpilot

Landlords Stay Away

Landlords stay away from this company. They have literally ruined a furnished flat I allowed them to manage. The flat was fully furnished and as each tenant left, the furniture left with them either damaged or left outside in the rain. No checking of the property, rent is always late, but very quick to pocket fees. Communication is non existent unless they want money. It’s an ongoing joke in my family when you call Reed Rains and they say they are going to call you back.

Francis · 21 October 2020

★★★★★ 5/5

Trustpilot

Professional and efficient

My property has just been sold by Reeds Rains Haxby York within 1 week having previously been on the market with another agent for 6 months.They have handled my sale professionally from start to finish and gave us sound advice on how to market our property to achieve a quick sale.

A · 16 October 2019

★★★★★ 5/5

Trustpilot

Great advice on pricing and marketing

Gillian · 8 October 2024

★★★★★ 5/5

Trustpilot

Professional, friendly & welcoming viewing host

Alan was very friendly and welcoming at a viewing of a rental property in Appley Bridge earlier today.Professional and knowledgeable, he portrayed both himself and Reeds Rains in a good light

JayCee · 12 January 2021

★★★★★ 5/5

Google

A smooth and efficient transition to our new rental property. Big thanks to Naoimh for sorting us out and answering any queries in a timely manner. Definitely recommend.PositiveResponsiveness, Professionalism

Jordan · 20 June 2021

★★★★★ 2/5

Trustpilot

Leasehold brushed under carpet

Agreed a sale on a property that was leasehold. When I asked for details about the lease prior to sale I was told that solicitors deal with this but its about £100 a year. Fast forward 2 months into the sale and it turns out annual lease is so high my mortgage would be refused. When I told this to the estate agent and that we were pulling out of the sale I was met with a rude and abrupt response. I know they lost a sale, but if they were more transparent from the get go it wouldn't have happened (nor would it have cost me £800 in solicitor and servery fees). When we started to search for another house I avoided any Reeds Rains properties and I will never use their services again.

Sam · 1 October 2020

★★★★★ 1/5

Trustpilot

worse letting agent possible for landlord

worse letting agent possible for a landlord. Same thing keep passing on to different person from property management and the next person does not know what is happening and keeps repeating the same thing.

Unhappy · 21 December 2022

★★★★★ 5/5

Google

Grianne was a great help with buying my new home.

Janet · 25 August 2023

★★★★★ 5/5

Trustpilot

All concerned were helpful and…

All concerned were helpful and thoughtful.

Margaret · 4 October 2024

★★★★★ 1/5

Trustpilot

Do not rent a property at Reeds Rains - appalling!

Do not rent a property through Reeds Rains. I rented a property for 6.5 years through WIDNES branch the initial experience was good. After vacating on 7th July I have still NOT received my deposit back of £1250. After chasing constantly for some assistance/update/support visited the branch nothing to do with them now. Laura Wilson Property Manager her words "I do apologise for the delay, however I can not release the deposit without the landlords consent. We are chasing this and will update you shortly". No update I've chased yet again. Absolutely disgusting. What's the point of renting through Reeds Rains as an agency if the landlord has all the control might aswell rent direct for all the good they've been!

Dan · 15 September 2020

★★★★★ 5/5

Trustpilot

Reeds Rains Rhyl

Excellent estate agents, couldn’t do enough for me as a buyer. Very smooth, easy to contact and kept me updated along with my solicitor. Derry couldn’t do enough to ensure a smooth easy transaction. Highly recommended 😊

Katie · 20 August 2022

★★★★★ 2/5

Trustpilot

Friendly staff but no reply

We viewed a property through Reeds Rains recently, and the lady present at the viewing was very friendly!However, we never got a reply about the landlord's decision. It is just disappointing because we had to travel a long distance to see the property.Portishead branch.

Caio · 11 August 2021

★★★★★ 1/5

Trustpilot

Please will someone call me back re 2…

Please will someone call me back re 2 Marbury court northwich

Caroline · 9 July 2024

★★★★★ 5/5

Trustpilot

Buying a property

Christine at Trimdon Avenue, Middlesbrough Branch. Helped to make the exchange of contracts happen when things stalled by going above and beyond and speaking to all involved. Very helpful and with constant updates. Can’t thank them enough.

Jen · 16 August 2022

★★★★★ 5/5

Trustpilot

I put my parents house on the market…

I put my parents house on the market with Reeds Rains in January and after 2 weeks the second couple to view the house put an offer in. I can’t thank all the staff enough but most of all Nina at Reed Rains for all they did to make sure the sale went through smoothly, especially as we had the Coronavirus pandemic which held up the completion of the sale. I would recommend Reeds Rains to anyone who is looking to sell their house in the future because of their professionalism and knowledge in pricing houses. All in all, a fantastic service from all involved.

Paul · 27 August 2020

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service, very impressed. I contacted the Chester branch and dealt with Nikki Pike who I found to be very knowledgeable and helpful indeed. Nothing was too much trouble. Thank you!

Lisa · 18 August 2020

★★★★★ 5/5

Trustpilot

Amazing Customer Service!.

I am always amazed on the high quality customer service provided by Reeds Rains.Heather who works for Reeds Rains is truly amazing and always over exceeds my expectations.

Kel · 22 July 2021