Trusted Agent profile · Belfast
★★★★★
2,302 reviews across 3 platforms
350 Upper Newtownards Road, Belfast, BT4 3EX
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Belfast, at 350 Upper Newtownards Road, is rated 3.9 out of 5 across 2,302 reviews on three platforms, including 417 Google reviews rated 4.9.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
5/5
TrustpilotAlison & Donna
Alison & Donna went above and beyond in securing our very first home. I honestly can not fault anything. They have both been so efficient in responding to emails and phone calls whenever i had a query to anything. Thank you so much ladies. You are both Superstars.
5/5
GoogleThank you Pat and Alan at R&R you did a great job finding us our dream home in N I
Thank you Barbara, best of luck in your new home! Team RR.
5/5
GoogleMatthew from reeds rains in Ballyhackamore was so helpful, fast replies and great communication! Thanks for all your help Matthew!!
Thank your for your feedback Jemma, it is greatly appreciated! Team RR.
5/5
GoogleI have recently bought through Reeds Rains and the experience was extremely smooth from start to finish. The customer service is excellent and they were very helpful on any queries I had as a first time buyer. They were also very accommodating with some delays I experienced in the mortgage process. Should I be selling in the future I would be happy to use their services.PositiveResponsiveness, Quality, Professionalism
Thanks for this feedback James, we're glad we could help you make this move. We hope the new home is going well! Best of luck for the future. Team RR.
5/5
TrustpilotExcellent service , prompt attention
I have always enjoyed dealing with Reeds Rains The staff at tge the Reddish branch are professional, friendly and helpful . Heather has always been excellent and on my last dealing I would like to give special thanks to Jane Swann who has gone the extra mile to help . Highly recommended. Adi Hammond
4/5
TrustpilotA Nice Letting Experiance
I am dealing with Katie Sales Manager at Rhyl branch. She is quite accessable as compare to other team memebers. However, I consider this branch far better than any other agent in the area.
Hi there,We appreciate your kind words about Katie and the Rhyl branch. It's great to hear that you found Katie approachable and that you consider the Rhyl branch to be superior to other agents in the area. We value your feedback and will share it with the team.Regards,Reeds Rains
5/5
TrustpilotA pleasure to do business with.
A smooth re let of a property, much of which was down Niamh Titterington of Reeds Rains who kept us well informed, with timely actions and a friendly 'can do' attitude. When Niamh said she would do something, she did, in an approachable and professional manner.Thank you Niamh.
5/5
TrustpilotExcellent service from all at Reefs…
Excellent service from all at Reefs Rains Hazel Grove. Especially Dean and Nick.Thanks for making the sale so easy.
5/5
TrustpilotHats off and thanks to Reeds Rains Rhyl
Reeds Rains Rhyl have supported our house move through the highs, lows and complications! The team have kept us informed every step of the way, pointed out our options and enabled us to make informed decisions. I am pleased to say we’re at the end of the process now and so excited to finally be selling and moving. Thank you to all at Reeds Rains Rhyl.
1/5
TrustpilotTerrible customer service
Terrible customer service . I have not found one person on reeds and rains to be polite rather extremely rude. I wish I didn’t even put 1 star in reviews . They deserve none. Absolutely unprofessional behaviour. Nobody should be treated the way I had been treated. What kind of self entitlement can possibly dictate such behaviour is beyond my comprehension.
Hello Samira,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotThanks to Ion at Reeds Rains Plaistow
Ion was very helpful to us every step of the process and helped us in every way he could, he was always available to us with any issues we had and to help us make sure we got the house we really wanted.Thanks again for everything that you’ve done for us!
5/5
GoogleSuch a great service from start to finish. Once we had sale agreed, Pat supported us every step of the way. Going above and beyond to help us get over the finish line.
Many thanks for this review Philip. Team RR
5/5
TrustpilotIt was Joe and his team after a…
It was Joe and his team after a terrible start with the previous team cheers to Joe and his team Mr Mrs a bevis
5/5
TrustpilotImpressive service
Everyone at Reeds Rains has been so helpful in both sales and rental. I have dealt with Rebecca, Helen and Alex mostly and can’t fault them or praise them highly enough. Really impressive service!
1/5
TrustpilotWe applied for a house to rent in…
We applied for a house to rent in Folkestone. The estate agent was not supportive and kept asking for additional document. Furthermore they were not willing to resolve the issue they thought has happened but kept blaming their third party. I am extremely disappointing by their support and response time. And the case is still ongoing for the past 2 weeks.
Hello Arun,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotExcellent service
Excellent service. Amelia was extremely knowledgeable, efficient and professional. I would highly recommend.
5/5
GoogleHighly recommend! Everyone at Reeds Rains Ballyhackamore was super friendly, and efficient. The house I purchased closed even quicker than I thought, a lot due to constant updates from Alan, Fiona and Pat. They will be my go-to in the future :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotReeds Rains were my first choice
Reeds Rains were my first choice after years of experience of using them in my capacity as a landlord and finally as a property seller.The marketing of my property was quick and efficient, resulting in a quick sale at a sensible price with good advice at every stage of the process.
1/5
TrustpilotWorst company I've ever dealt with
Worst company I've ever dealt withI beg anyone thinking of renting with these people to stay well away. In April the isolator switch to my shower became jammed on, was emitting heat and giving a strange fishy smell. I Googled it and it suggested the strange smell suggested compromised wiring and it was high risk for an electrical fire. I called out an emergency electrician and he stated that the initial fitting was wrong and that the shower was not safe for use. I reported this to Reeds Rains on 25th of April and despite chasing them repeatedly it still hadn't been fixed by the end of July when I moved out, so I essentially went 3 months without a working shower.I was given all sorts of nonsense excuses about the ticket being accidentally closed accidentally and then told that they couldn't find a contractor to come out to where I lived (which was Wilmslow so not exactly in the mountains). Eventually they sent an engineer who was a gas engineer. The problem is that there is no gas in the property! So again the problem was reported and still they did nothing.On top of that, they are now trying to keep my deposit to cover disrepair that was present before I moved in - they are essentially trying to get me to redecorate the landlords flat for free. They have the cheek to make claims against me but do not feel obliged to maintain the property on their end with regards to the shower.I've convinced 3 people to not rent with Reeds Rains and will continue to convince as many as I can not to. Save yourself a lot of hassle and stay away!
5/5
GoogleWould definitely recommend Reeds Rains for selling your property We have used other agents over the last 5 years with different properties and had negative results After changing to Reeds Rains they have sold 3 properties within my family in the last 3 years with little stress Very professional, courteous and get the best deal for their clients Terrific results from a terrific Estate Agents.PositiveQuality, Professionalism
Thank you Kay for this feedback and thanks again for your business. Team RR
5/5
GoogleCouldn't recommend them highly enough for a house sale. We had spoken to several agents in the area but on meeting Alan, decision was never in doubt! Great advice from Alan the whole way through with Pat keeping the wheels oiled and everything moving in the right direction! With a relatively short completion in the middle of a pandemic they made a potentially stressful situation pretty painless!
Thanks for the feedback Stephen, the team at Ballyhackamore really appreciate it! Best of luck for the future. Team RR.
5/5
TrustpilotREEDS RAINS MACCLESFIELD BRANCH
Absolutely fantastic service from the team at Reeds Rains Macc, especially Sue Wood without whom the transaction would simply not have happened! Thank you for going a long way above and beyond what would usually be required in order to get the purchase completed - I really appreciate it.
5/5
TrustpilotAmazing team in the Worcester branch!!
Amazing team in the Worcester branch!!Viewed a property with Nigel who was fantastic, he recommended craig for the mortgage process and Craig was amazing from day 1...went through many different options and craig was always patient, helpful and making sure I was happy and understood! His advice and support was invaluable throughout this process! Would recommend craig and Nigel!
5/5
TrustpilotKaren Cocker - Haxby - Excellent Experiance
Karen Cocker - Haxby Branch I couldn't have asked for better help and support when renting my home for the first time. Karen was excellent. She took control of the whole process and made sure everything flowed easily from the first meeting to handing over the keys.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Belfast won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Reeds Rains (Ballyhackamore) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Belfast.
Yes. Reeds Rains (Ballyhackamore) won Gold for Best Estate Agent Guide 2023 Gold Award, Ballyhackamore branch at EA Masters 2022.
