Trusted Agent profile · Belfast
★★★★★
2,302 reviews across 3 platforms
350 Upper Newtownards Road, Belfast, BT4 3EX
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Belfast, at 350 Upper Newtownards Road, is rated 3.9 out of 5 across 2,302 reviews on three platforms, including 417 Google reviews rated 4.9.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
5/5
GoogleGreat Company! Alan sold our house within 2 weeks of going on the market. Even with a difficult buyer they managed to get the house so and above asking! Highly recommended.
Thanks for this feedback. Both Alan and the entire team at Ballyhackamore branch appreciate it. Team RR
5/5
GoogleGreat estate agents. Thanks to Matthew for all your help and advice. Your time and patience has been much appreciated. :)PositiveResponsiveness, Professionalism
Thanks Cherie for taking the time to give us this feedback! Team RR.
5/5
GoogleReeds Rains in Ballyhack were great to deal with. I dealt with Fiona Corr and Martin Armstrong and they were both fantastic.
Thanks Brett. We're glad we could help and thanks for taking the time to leave this feedback. Team RR.
5/5
TrustpilotOutstanding service throughout the…
Outstanding service throughout the process. Wendy has been going above and beyond my expectations.
5/5
TrustpilotReeds Rains Macclesfield
I recently exchanged on my first house purchase using Reeds Rains in Macclesfield Cheshire. Sue Wood and her team have been a delight to deal with, answering all queries promptly and proactively chasing up everything that needed tying up on both sides to make for a smooth process. Highly recommend.
5/5
TrustpilotVery helpful and professional service…
Very helpful and professional service thank you. 😊
5/5
GoogleMartin & the team at Reeds Rains Ballyhackamore looked after our house sale and from start to finish they were very professional but also personal, and realistic about our house valuation. … More
5/5
GoogleCould not recommend Reeds Rains highly enough. From Alan selling my house to Pat in the office (who was amazing and kept me sane through the process) they could not have done more. I've only ever had bad experiences with estate agents but they restored my faith. Thank you so much for everything.
Thank you Heather, both Alan & Pat appreciate you taking the time to leave this feedback. Thank you again for your business. Team RR
5/5
GoogleFantastic experience from start to finish. Very good communication, extremely flexible and very organised. I honestly could not fault the process so far - if I send an email, I get a response ASAP, no need to chase them up for a reply. Very professional and I would definitely recommend Reeds Rains in Ballyhackmore. Thanks Matthew for all your help!
1/5
TrustpilotArranged a viewing
Arranged a viewing. 10 mins late due to traffic. Rang office when arrived to be told agent already left! No call or message to advise they cannot wait. Very bad customer service 😔
Hi Samantha,We understand your frustration with the missed appointment. It's disappointing when things don't go as planned, especially when it comes to important events like viewings. We value your time and will take your feedback seriously to improve our communication and scheduling processes.Regards,Reeds Rains
1/5
TrustpilotThe Property Management Side is Appalling
I've been renting a property via Reeds Rains since the middle of September. Since then, the boiler has broken down twice. The first time took almost a week to rectify. The second time was reported on the evening of October 19th when I was advised someone would contact me the following morning. Six days later I'm still waiting. On Saturday 21st October, I reported a leak in the lounge only to be advised it wasn't an emergency and someone would contact me the following Monday morning. Again, I am still waiting for that call. There are other issues which need dealing with but not as urgent as these two. Although my local agent has escalated this and asked someone to contact me urgently, I still haven't received any contact. I don't know what the problem is but honestly, I wish I had never rented with Reeds Rains if this is the standard they believe is acceptable from the property management side of the business. I would advise any would be renters or landlords to be wary of using Reeds Rains.
1/5
TrustpilotAvoid like the plague! They break the law!
I would beg anyone who is considering to rent or let their property with Reeds Rains to find another agent! Please please please avoid like the plague! Entering a property without permission or consent is illegal but in the eyes of Reeds rains, it’s just a normal day in the office! I would rather sleep in a box on the motorway than ever use this company again!!!! Please avoid!
Hi Katrina,I'm sorry you have not been pleased with the service you've received from Reeds Rains, customer service is of paramount importance to us. All charges for repairs at the end of tenancy are agreed or arbitrated through the government scheme to help bring the property back to a suitable condition. We have been in contact about the issues you have raised and are dealing with this internally. We are very sorry for the inconvenience caused, if you would like to discuss anything else further please contact me on: BlackpoolHighfield@Reedsrains.co.ukKind regards,Reeds Rains
1/5
TrustpilotWeird and rude staff who has zero…
Weird and rude staff who has zero knowledge of human language and still constantly asking for my email address even though I told her over and over again. Stop sending me emails as I requested it numerous times in the reply. Also, you guys are dumb enough to spell my name wrong!
Hi Tess,Sorry to read your review. I have sent a request for more information, this will come from Trustpilot. Please fill it out and I will make sure that we stop all marketing emails being sent to your email address.Thanks,Reeds Rains
5/5
TrustpilotExcellent professional service from Jack in Liverpool…
Jack Owens from the Liverpool Branch was fantastic. At very short notice made himself available. Showed us around the properties we asked and another one he thought we would like. We were leaving the next day and asked to view two of them again. It was no bother. He was friendly, professional and knowledgeable. Excellent service. Thanks
5/5
GoogleDelighted with the service from the Reeds Rains team. We had some complicated legal issues to sort and the sale was delayed but their patience and persistence got the deal done - for above the asking price. Cant ask for more than that. Well done to a great team.
Thanks for the business David. Team RR
5/5
TrustpilotReeds Rains Woodseats Branch
When selecting an estate agent to sell our house we chose a long-established company (Reeds Rains) and an experienced team (Woodseats branch). We were right to do so. Many thanks to Angela for managing the sale, and the rest of the Woodseats branch for their tremendous support. Alan D.
5/5
TrustpilotGreat Service from Reeds Rains Glossop Estate Agency
From the beginning of the property purchase process, the estate agent(Abi Weir) assigned to my case was friendly and extremely helpful. They patiently guided me through every step, providing all the information I needed to make informed decisions. I greatly appreciate that my estate agent always quickly provided my solicitor with all the necessary information and documentation. This proactive approach was instrumental in expediting the process. Moreover, when necessary, the estate agent went the extra mile by pushing my solicitor to ensure that everything stayed on track.
5/5
TrustpilotTHANK YOU!!
Just like to say a massive thank you to the girls In the acklam branch. Have been nothing but helpful even though I have hounded their branch on numerous calls, everyday of the week. And a special thanks to Chris for chasing things up, when really she shouldn’t of had to.
1/5
TrustpilotI had an extremely unsatisfactory…
I had an extremely unsatisfactory experience during my stay in a property managed by this company in Leeds. They consistently ignored my requests for maintenance, addressing broken equipment, and heating issues. Each time I brought up these concerns, I was told that my requests would be forwarded to the landlord, and that was the end of it. It became evident that their approach appeared to prioritize the landlord's interests over those of the tenant.I had specifically requested direct contact with the landlord, but this request was consistently refused, which only exacerbated the situation.My overall experience with this company has been disheartening, and I felt that my concerns and needs as a tenant were not taken seriously or adequately addressed. This has left me with a sense of frustration and disappointment, and I would not recommend their services to others based on my experience.
5/5
TrustpilotHouse sold with the first viewing.
5/5
TrustpilotGood advice and good outcome
Excellent service when selling my parents' home. Great advice on what to do to pre the house for sale, how to best manage offers etc. The price we have agreed on was in excess of my expectations and the whole process has been very easy (so far!). My thanks to Olivia and Mark at RR Wilmslow.
1/5
TrustpilotCrossgates Branch
An update on my previous review as Reeds Rains did reach out to try and help, which was of course just a ploy to get me to remove my negative review. -We were served a section 21 notice due to not agreeing to a rent increase, despite not being contacted 2 months before the end of our tenancy with this information as stated in our paperwork.-Every time we reached out to Reeds Rains to help, we were told to speak directly to the landlord. The landlord never spoke directly back to us and all their correspondence was via Reeds Rains. The end of tenancy team at one point directly copy and pasted one of our emails to them and sent it to the landlord, a clear GDPR breach. -Upon leaving the property (early might I add, making it easier for the landlords who of course wanted to get it back on market at the higher rate ASAP), we waited a week for news of our deposit. Every other time we have left a property we have had our deposit returned within 2 weeks. Nothing came. -I chased the deposit, firstly with the branch as it's their details listed on the deposit certificate, who told me they do not deal with deposits so I would need to contact the end of lease team. - I contact the end of lease team. They told me at first to contact the branch. Then they promised me an update. After another few days of waiting I chased them up, they promised me an update by the end of the day. Nothing. -I leave a negative review online which of course wakes up the staff of the branch, one of them called me and promised to chase up the landlord and to give me an update by the following Monday. It's been two weeks now and of course, havn't heard a thing. This person had the cheek to tell me they can't take sides and have to protect both landlord and tenant, when this experience clearly shows they could not care less about tenants. So now i'm stuck having to claim via the deposit scheme who have an average timeframe of 2-3 months. To be left over 1k out of pocket for this long, after the expenses of having to move out so quickly, is causing a huge amount of stress for us. I will never go near Reeds Rains again and will be advising everyone I know to do the same.
5/5
TrustpilotChris was very Helpful and keeps you up…
Chris was very Helpful and keeps you up to date all the time ..
4/5
TrustpilotWe are very satisfied with the help …
We are very satisfied with the help everyone gave us at reeds rains bridlington including miles. You are all very helpful & friendly staff. THANKYOU VERY MUCHFrom mr&mrs d Jubb
We appreciate your kind words and are thrilled to hear about your positive experience at our Bridlington store. It's wonderful to know that our team, including Miles, was able to provide you with helpful and friendly service. We strive to create a welcoming environment for all our customers, and we're glad you found it so.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Belfast won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Reeds Rains (Ballyhackamore) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Belfast.
Yes. Reeds Rains (Ballyhackamore) won Gold for Best Estate Agent Guide 2023 Gold Award, Ballyhackamore branch at EA Masters 2022.
