Trusted Agent profile · Belfast
★★★★★
2,375 reviews across 3 platforms
350 Upper Newtownards Road, Belfast, BT4 3EX
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Belfast, at 350 Upper Newtownards Road, is rated 3.9 out of 5 across 2,375 reviews on three platforms, including 473 Google reviews rated 4.9.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
5/5
TrustpilotFaultless - St Helens branch
We sold our late Mother’s house in Penketh, Warrington through the St Helens branch and cannot praise the service received enough. We were treated with patience, dignity and excellent communication throughout and had a very seamless experience. Jen has been an absolute superstar all the way through and it really has been a pleasure. Thanks so much for all of the help and support.
5/5
TrustpilotProfessional and helpful
Professional and helpful. Managed to speed up the process when needed and to provide useful advice. Great letting agents if u move to Liverpool from abroad, as they may be able to accommodate you even if you don't immediately have a UK bank account. Friendly staff too.
Thank you for your kind words. We are delighted to hear that you found our team professional and helpful. We strive to provide excellent service to all our clients, especially those relocating from abroad. We appreciate your feedback and are glad that we were able to make your transition to Liverpool smoother.
5/5
TrustpilotFabulous Estate Agents
Just wanted to give a big shout out to Liz march at Reed Rains in Dinnington. The service we received was outstanding we were kept informed of the sale progress every step of the way and nothing was too much trouble. I would highly recommend this estate agents and the wonderful staff. Well done guys and thank you for everything x
5/5
GoogleFrom start to finish the whole experience was very professional. Selling a house is a stressful time but Martin Armstrong was great throughout. He kept me informed regularly and was able to answer all questions. I must also mention Pat who was also great when Martin was away. Thanks for all the help and support. Top class service indeed. If any of my friends or colleagues need to move, I'll be recommending they speak to Martin.
5/5
TrustpilotThe adviser keep us updated with any…
The adviser keep us updated with any information that they had regarding the sale of our property.
We're happy to hear that our advisor kept you informed about your property sale. Thank you for your positive feedback and for sharing your experience. Regards, Reeds Rains
5/5
GoogleI dealt with Martin Armstrong from Reeds Rains in regard to the purchase of our house. Martin could not have been more helpful, he was so easy to deal with, professional and friendly. He answered all my questions and was quick to respond to messages. Anyone I dealt with in the office were all friendly and helpful. I would definitely recommend them.PositiveResponsiveness, Professionalism
5/5
TrustpilotHaving not sold a property for a very…
Having not sold a property for a very very long time I was apprehensive about the whole process. Richard Hague ( Doncaster) and the delightful ladies who answer the telephone, so far have made the sale very stress free. The help and advice the whole team have shared with me has been brilliant. Thank you. I based on my findings would certainly recommend this branch of Reeds Rains.
Great to read your review! Thank you.
5/5
TrustpilotExcellent !!!
Thank you Reeds Rains…you were amazing !James of Reeds Rains Scarborough is THE person you need to get you through the uncertainty of selling and buying. Very professional on a relaxed personable level providing updates on a daily basis.Thank you Clarke for the introduction to your agency. The whole team are great, very well informed and very helpful. Highly recommend
5/5
TrustpilotManaged a very long chain well
We chose RR after getting valuations for 4 companies. The sales brochure and metaport videos were excellent. Initially we have plenty of viewings, things quietened over winter so we took if off the market. We re marketed with a price reduction in spring and quickly had an offer.RR helped arrange a conveyancer: perhaps not our best decision.RR were calm in a crisis when completion approached and the very long chain was getting fraught. Completion day was smooth.Overall, very happy.
1/5
TrustpilotDO NOT RENT WITH REEDS RAINS!
DO NOT RENT WITH REEDS RAINS!When you first find a property to rent with Reeds Rains they are incredibly polite and very friendly. Throughout the full tenancy they were helpful but a bit slow at times. The reason for this bad review is that their end of lease process is an utter nightmare. The moment you decide to hand your keys in, they no longer act on your behalf and instead decide to take the landlord's side on all issues and disputes, as they are the people paying the bills. The end of lease co-ordinator they assigned to me is rude, aggressive and regularly makes me feel stupid at every possible opportunity. They deal with hundreds of people at a time and their approach is not personal or understanding, it is as if they are reading off a script full of corporate language. The photos they take on the final inspection are not indicative of what it actually looks like and it felt like they did everything possible to try and take money off our deposit.To top it all off, if they do detect an issue with the condition of your property, you have no choice but to accept the cost quoted by their preferred contractor, which is charging us nearly £200 to clean a mark off a carpet. I will never again consider renting through Reeds Rains and feel absolutely betrayed by them.
Hello Tom,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotDreadful customer service
House purchase took over 8 months. Sometimes this can just happen due to unforeseen circumstances but this estate agent never, ever once called me back when I requested an update. 9 months in, I am now in the property. I have been waiting over a week for them to call back to supply burglar alarm code. Guess what? No response. Had to ask the neighbour to call the previous owner for the code. Absolute joke of a firm.
Hello Sarah,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotAbsolute joke and unacceptable service
Due to renew my contract and switch out a tennant-sent request a month prior to tenancy end date and 1 week before my tenancy is due to end I’m told the guy who deals with this is on holiday…when rang up to enquire rudely been told to wait till he’s back…as there is only one person who deals with this…absolute joke of a service…left a week out of my contract end date with no idea what’s going on…
Hello Tahir,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
GoogleA mercifully smooth process in selling my property during Covid-19 lockdown. Everything was handled professionally and communication was great. Fiona was friendly and reliable and took the stress out of the whole process for me. Would recommend.
Thank you for this feedback Diana! Team RR.
5/5
GoogleOur experience with Matthew was excellent from start to finish. Matthew was very helpful & responsive whenever you needed him, definitely went out of his way to secure our first property rental. Very friendly, would 100% recommend.
Thanks for the feedback Jan, we're glad Matthew helped take the stress out of this move for you. Best of luck for the future. Team RR.
5/5
TrustpilotWe have sold our property through REEDS…
We have sold our property through REEDS RAINS RHYL and bought our NEW PROPERTY through REEDS RAINS HILLSBOROUGH SHEFFIELD. And I thank them both for being helpful in every way. And my Son and Daughter-in Law was treated exceptional by Jayne Needham at Hillsborough in getting help and information for us, and keeping us in touch with everything. Highly Recommended, Graham Copeland
1/5
TrustpilotI contacted Grimsby Dept
I contacted Grimsby Dept, through Rightmove, regarding a property, that was 3 days ago and still no response. Is this how you run a business??? If I were a area manager, the staff would be replaced very quickly! Other agents in the area responded the next morning!
5/5
GoogleThanks to the excellent team at Reeds Rains Ballyhackamore with a recent sale. Extremely professional throughout the sale, regular updates and great communication making the whole procedure a breeze! Highly recommended and will not hesitate to use Reeds Rains at Ballyhackamore in the future.
1/5
TrustpilotThe estate agent is so untrustworthy
The estate agent is so untrustworthy. The house we purchases with many problem, bad boulder, broken bathtub and broken faucets. Estate agent said they have no obligation to ask the seller to fix the problem before they hand over the house to the new buyer, and teased us we had learn from a lesson and never make any mistake when we purchase a house next time. I want to say is that, no one have many chances to buy a dream house in their lifetime.
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotGreat service from Reeds Rains Walderslade
Changed to Reeds Rains after a frustrating time with Purplebricks. The service we received from Daniel and his staff was excellent. Friendly, professional and enthusiastic to get our property sold. There were hiccups with the sale for various reasons not associated with the estate agent (illness of someone in the chain, mortgage offers rescinded after lockdown ...) but all were dealt with swiftly to ensure our house was sold. Would recommend them.
1/5
TrustpilotStay well away, uneducated, unqualified, the worst of customer service.
At the start these guys seemed just like any other Estate Agent, extremely keen to get you signed up, saying all the right things and being very positive to get you on board. Yes they did get the house sold, but given the current market any other agent could have done the same. That's when the problems began, lack of chasing, lack of communication, lack of relevant and important information, constantly having to call them to then be told often inaccurate information or information they had to hand days ago but neglected to pass on. Constant excuses include we're really busy at the moment from the most useless of them all Hayley. Whatever you do avoid these at all costs. I could rant more and make derogatory remarks about most of them but at then end of the day they are just very inept individuals with very little experience or qualification unable to deliver any semblance of customer service. I am still waiting on them providing relevant information, which has been holding up completion for over a week now. They are refusing to chase the information and are seem to actually be taking great pleasure in causing us more and more problems every day. I would recommend that you look elsewhere when it comes to an estate agent, don't be fooled by the positive attitude to get you signed up, it soon degrades into downright stupidity.
Hello Ian,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotEvery time rents due its same thing:
Hi Ronnie. Really sorry to read of your experience. I can't locate you on our database and have sent a request for information. If you could give me some more details including which branch you have been dealing with I can address this with them. Many thanks
5/5
TrustpilotReeds Rains has been looking after my…
Reeds Rains has been looking after my property for almost 15 years now. Although I live far away from home, I was kept updated as much as possible, quick responses every time, given advice with anything I needed. They have been very efficient, caring and prompt in all aspects....routine inspection, finding tenants and dealing with emergencies. Bottom line is: Brilliant service professional, friendly and trustworthy.
5/5
Trustpilot5* Reed Rains - Clevedon North Somerset
I would thoroughly recommend Reed Rains Clevedon, if you are looking to sell or buy a property. I found Craig and his team to be extremely efficient and professional at all times. They kept me informed and were always friendly and courteous. They work hard to achieve a good selling price.Not at all surprised they achieved an award this year very well deserved. No 1 in Clevedon for customer service in my experience.
5/5
GoogleI have recently moved apartment, with Reeds Rains and I couldn’t recommend them enough. Naoimh went above and beyond at each stage, making it an easy and seamless transition from my previous apartment to my new one. Thanks again!
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