Reeds Rains (Ballyhackamore) reviews in Belfast

★★★★★ 5/5

Trustpilot

Thank Goodness for Reeds Rains !!!!!!

Had a nightmare scenario recently in that had to find a new house to let asap but was really struggling !!!!Thank goodness for REEDS RAINS (Wakefield) who despite my panic, frustrations, worries and cock-ups providing the correct info, really did save the day !!!They found me and my partner the perfect rental, steered us through all the process, alleviated all my worries/stresses and got us settled in before our own "D-day" deadline !!! 😃 An absolute MASSIVE thank you to all the staff at the Wakefield Branch, in particular Claire Evans who kept us calm during our panic stricken moments and steered us through the whole process from start to finish. Thank you Claire, your a star ⭐!!!! Also many thanks to Sam and Myles for their help too. Cannot recommend them enough, so if you are looking to buy or rent give them a shout, I'm glad we did !!!!!!

Paul · 20 September 2022

★★★★★ 4/5

Google

Great service from start to finish, kept informed about all viewings etc friendly staff have used them twice in the past few years and would highly recommend for selling and buying a property!

Colin · 1 November 2025

★★★★★ 5/5

Google

Reeds Rains made the whole process of selling my home simple and stress free! All the staff were friendly and professional. Martin especially went above and beyond and always kept me up to date with regular updates throughout the process. I can't thank them enough. 100% recommend!PositiveResponsiveness, Quality, Professionalism, Value

Sam · 16 June 2022

★★★★★ 5/5

Trustpilot

Excellent service

When you’re are trying to sell your property in a challenging market it’s vital to have an Agent who has belief and optimism about the process ahead. Reeds Raines secured a potential buyer ahead of schedule and I’m truly grateful for their excellent service.

Steven · 29 April 2026

★★★★★ 5/5

Trustpilot

Just recently signed up with Reeds…

Just recently signed up with Reeds Rains and so far so good. Very friendly and helpful with selling process

Mrs · 4 March 2026

★★★★★ 5/5

Trustpilot

The staff at Reeds Rains Leyland have…

The staff at Reeds Rains Leyland have been amazing. I completed an application for the house as soon as I had viewed it which is very efficient and a good system to have in place. I would like to thank Olivia, Jessica and Carole for being so friendly and answering my questions. Thank you.

Sam · 13 November 2021

★★★★★ 5/5

Google

Selling our family home was an emotional milestone, but the entire process was handled with such care, professionalism, and attention to detail that it made a world of difference. From the very first step to completion, we were kept fully informed and supported throughout. Communication was clear and consistent, and every aspect of the sale was managed smoothly, turning what could have been a stressful time into one that felt manageable and thoughtfully guided. I wouldn’t hesitate to recommend Reeds Rains Ballyhackamore to anyone looking for a reliable, compassionate, and highly professional service.

Craig · 22 May 2025

★★★★★ 1/5

Trustpilot

Absolutely furious lied to and ignored

Absolutely furious with the lack of customer service. I was sold an auction property by Lisa Sharpe - told there was a tenant in there for the next year, and that rental would be taken care of. She lied, tenant was moving that week. I bought in June - still not completed due to buyers solicitor not sending accurate information and ignoring my solicitors emails

Miss · 2 October 2024

★★★★★ 5/5

Trustpilot

A super bunch x

What a lovely bunch they are! Helpful and knowledgable and always there to answer your questions.It’s a stressful time but I’m glad and reassured they are just that call away. With their help hopefully we will be moving into our new home soon.

Su · 4 May 2026

★★★★★ 5/5

Google

Highly recommend Reeds Rains, both Martin and Fiona were really helpful and kept us informed throughout the whole buying process. Thanks again.

Claire · 7 September 2025

★★★★★ 5/5

Trustpilot

Richard has been very informative about…

Richard has been very informative about the importance of selling the house in a difficult market and Pam has always been very helpful and positive in the office. I would highly recommend that you contact them if you have a property that you would like to sell quickly. Best regards, Nigel

Mr · 28 August 2024

★★★★★ 2/5

Trustpilot

Reeds Rains Congleton

As a first time buyer, to be told the wrong completion date from Zoe was annoying.The day before I phoned to say I doubt that’s happening as our solicitors haven’t said it will be.They still told us we will be moving in.This is because Reeds Rains Solicitors sent out the paperwork too soon to the sellers and dragged it out for 3 weeks sending us our paperwork that we needed.

Rebecca · 22 July 2023

★★★★★ 5/5

Google

Rosaleen again done a marvellous job finding a tenant for our property. Not any tenants, the right tenants - as per our request in Jan 2022 and May 2023. Rosaleen was in regular contact and was most professional. All done in a little over one week. Fees most reasonable. Better service than the competitors nearby. Abundance of photos and detailed inventory. Will be using Rosaleens service again! Very impressed. AD.

Andy · 21 July 2023

★★★★★ 5/5

Google

Excellent experience buying. All staff very helpful along the whole process and going out of there way answering questions/concerns I had.

Justin · 1 October 2026

★★★★★ 5/5

Trustpilot

I purchased my first Home with Reeds…

I purchased my first Home with Reeds Rain and with Jen as my Real Estate. Whole experience when viewing home to completion has been smooth sailing! Jen was very responsive to my messages making the purchase much easier. Highly recommend Reeds Rain & Jen :)

PD · 8 December 2022

★★★★★ 5/5

Trustpilot

Excellent customer service!!

So incredibly grateful that we have Alison Whiteside on our team. We had a really long, tough battle on our hands with many issues, however Alison was always on the other end of the phone to offer her help and reassurance. She fought our battles for us, she made us feel like we weren't a nuisance. I cant thank Alison at Reeds Rains Bamber Bridge enough. This is the lady you need on your team! Thank you, thank you, thank you!We are also thankful to Rebecca and Chris who we had the pleasure of dealing with on a few occasions. We would recommend them over and over again! x

Lisa · 10 August 2022

★★★★★ 5/5

Trustpilot

Very efficient and proactive

Tara and Demi are very efficient and proactive. They really helped us gear up our property for sale.

Customer · 5 March 2026

★★★★★ 1/5

Trustpilot

Still have received my deposit after 3…

Still have received my deposit after 3 months of vacating one of reed Rains properties. I have gone through mydeposits Dispute and the agency was ordered them to pay back the deposit a few weeks ago, but no payments have been made. I have made complaint to the property Ombudsman and the national trading standards estates and letting agency team, in preparation to take it to court. I don't understand why they are stalling and the constant lies whenever you speak to someone on the phoneNoma

Noma · 8 December 2023

★★★★★ 5/5

Google

We used Reeds Rains to sell our house recently. The whole transaction went smoothly thanks to Alan, Pat and the whole team at Reeds Rains Ballyhackamore. Would totally recommend to anyone . Great service!

Paula · 18 April 2025

★★★★★ 1/5

Trustpilot

0 stars or less - useless complaints department

0 stars or less. Complaints department is pretty useless. Unfortunately I don’t think there is a complaints procedure about a complaint against the complaints department. Woman answered like a teenager with a bad attitude sounded immediately like she was up for an argument, to call her a manager in this field is degrading to those who are that actual profession. Had a lot of wrong information. Not professional, being advised that my out look on life needs to change and simply siding with the landlord on every front no professional phone etiquette. Being told my complaint to save £100 was ridiculous, Completely uneducated in contract law, but adamant that she was correct and everything I did say that was clearly correct got responded to with a ‘yeah, but…’, no sign of taking responsibility,admission or apology when they are incorrect about something. Not sure if she has been trained in how to deal with customers with complaints, almost as if she expected me to be happy about making a complaint. Needs further training.

NA · 6 December 2023

★★★★★ 2/5

Trustpilot

Pontefract branch

Pontefract branch, not exactly forward thinking, half the time the office phone is not answered. Average at best.

Carl · 14 October 2026

★★★★★ 1/5

Trustpilot

Never again

Requested repairs to the property that I was renting in multiple occasions, never happened, and currently 3 weeks after moving out and still have not received my deposit back and can't seem to get a straight answer. The flat was dirty when I moved in, I cleaned from top to bottom when I moved out including shampooing and wet vac to carpets. it was way cleaner than when I moved in. Yet still won't return my deposit. Leaving me struggling to pay my bills, fuel my car and buy food.Thanks for putting me in this situation.Plus when the flat was for sale whilst I was a tenant, I found out when they booked a viewing! I wasn't even informed it was for sale.*Update*Further information provided as requested and no response from them since.

Ben · 24 November 2023

★★★★★ 5/5

Google

Excellent service and response

Ellis · 15 June 2026

★★★★★ 1/5

Trustpilot

The worst company in the UK

If there is a minus one million star, I would definitely give it to Reeds Rains, which is the most gross company in the UK from the start of the universe. How tolerant the britons can be to let this kind of company last for more than 150 years. After I became a tenant, the emails from them read like it was from a concentrate of Adolf Hitler, Vladimir Putin and Kim Jong-un. I have requested to add another name to my renewed contract. After 6 months they told me they forgot it and asked me to provide the info about the name of my renewed contract so they can carry out some other procedures (Yes, still not care about my request). Three days later, their aggressive and unprofessional staff blamed me for not providing information and threatened to make it worse. I f**king have a life,I am not some simpy who checks email boxes every day just for your emails. Of course I replied aggressively as well. And they didn’t offer any apologies. Well, it is not worth complaining like this if the story just stops here. Months later, their regular inspector came and inspected this house, which was smooth and there was a small issue. The inspector didn’t mention it needs to be replaced, and all I need to do is to use bleach to clean it. However, another aggressive and unprofessional c*nt dropped me an email and threatened me that they would tell the landlord and they want me to replace the whole thing, which was restored to the original state by bleach and didn’t take me 5 minutes. This time I did not send aggressive emails again, because all people in this company are like this. There is no reason to argue with c*nts. I have just told them I would leave and found myself another place to live. So dear reader, if you have already taken so much time to read my comment, why not take my advice as well, “Run, Forest run”. THIS COMPANY IS ON MY BLACKLIST FOREVER!!

FuckReedsRains · 24 June 2022