Every review we hold for the Belfast office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePoor quality service, staff disrespectful and unprofessional. They will also charge you 10 pounds to use their card machine. Daylight robbery. I would recommend that you don't use Lairds if you don't want a headache.
AwesomeSuper · 25 October 2018
Agent replied · 23 October 2024
Thank you for your review. We are disappointed and indeed surprised by your comments about the office staff, and would draw the attention to the many other reviews which contradict your comments and outline how helpful and professional staff have been to satisfied customers. We of course aim to please all customers but in your case we obviously unable to do so.
Your claim that we charge £10 for card payments is simply incorrect and misleading. Rental payments can be made via cash, cheque or card payments. Cash and cheque payments do not incur any charges at all. Card payments did incur a £5 maximum charge, even when the charge to ourselves was more than £5. At no stage was there ever a £10 charge. Card charges were all removed from 13th January 2018, and we now levy no charge to make card payments at all.
Unlike many other agents we do not and never have levied any charges for tenancy applictions or tenant references.
Thank You
★★★★★ 5/5
GoogleA great letting agent! Spent 3 years renting properties from them and their service was always superb. Very prompt with fixing reported issues.
Matthew · 24 October 2020
Agent replied · 23 October 2024
Many Thanks for the review Matthew, Glad you enjoyed your time with us, best of luck for the future
★★★★★ 1/5
GoogleAwful experience as a tenant. No need to elaborate. All the problems are mentioned in others reviews.
Darren · 25 October 2016
Agent replied · 23 October 2024
Thank you for your review, whilst we are always aiming to improve on any negative reviews left by customers, as you have not given any details this unfortunately is not possible. As it has also been over 5 years since you rented through ourselves, let us assure you that we have improved on many aspects that we felt could have been bettered and continue to do so where we receive negative criticism. Thank You
★★★★★ 4/5
GoogleThese guys have a great choice of properties for students in the Belfast area. Helpful staff and they've been quick to sort stuff out in the house when reported. Would defo use again if i was renting in the Belfast area.
Ollie · 25 October 2017
★★★★★ 5/5
GoogleOutstanding service from start to finish, Staff were friendly and co-operative on a range of issues and prompt to resolve these issues and where professional at all times. Couldn't have been happier with the service.
Eamonn · 25 October 2017
★★★★★ 5/5
GoogleThey were my estate agent for four years, without a single problem. Always easy to get hold of and would respond to and address any issues very quickly. Would definitely recommend
Eleri · 25 October 2019
★★★★★ 1/5
GoogleRating only, no written review.
Cole · 9 April 2026
★★★★★ 1/5
GoogleHad mould and rats in the property both of which are health hazards and both of which no action was taken to remedy.NegativeQuality
Mark · 24 October 2020
★★★★★ 5/5
GoogleThis estate agents were professional and efficient throughout my 18 month tentancy. They were always available to solve any problems, and offer assistance. A pleasure as a tentant.
Leanne · 25 October 2016
★★★★★ 5/5
GoogleGreat service, lovely staff, definitely recommend these guys. 3 years renting in Belfast with various landlords and agents and lairds by far the most helpful and professional
Colette · 25 October 2017
★★★★★ 5/5
GoogleExcellent service from the staff in helping find student accommodation for my daughter. Would recommend using as have excellent knowledge of student area.
Caroline · 25 October 2019
★★★★★ 2/5
GoogleRented a few places from here over the years and compared to other agents they're pretty poor.
Brendan · 25 October 2017
★★★★★ 1/5
GoogleUseless, just completely useless. Avoid this company at all cost.
Angry · 25 October 2015
★★★★★ 5/5
GoogleGreat place to live while at university.
Johnny · 25 October 2017
★★★★★ 1/5
GoogleWorst letting agency in belfast
J · 25 October 2017
★★★★★ 1/5
GoogleRating only, no written review.
George · 24 March 2024
Agent replied · 23 October 2024
Mr Goodwin - you have left us a One star review but without any explanation. We have tried to telephone you but there is no pick up at your end . We note that you vacated the property in Agincourt Street in August of last year . Your rent … More
★★★★★ 5/5
GoogleRating only, no written review.
Richard · 24 March 2024
Agent replied · 23 October 2024
Thank you for your review.
★★★★★ 5/5
GoogleRating only, no written review.
Ronan · 24 March 2024
Agent replied · 23 October 2024
Thank you for your review.
★★★★★ 5/5
GoogleRating only, no written review.
Nathan · 24 March 2024
Agent replied · 23 October 2024
Thank you for your review.
★★★★★ 5/5
GoogleRating only, no written review.
Tilly · 25 March 2023
Agent replied · 23 October 2024
Thank you for your review.
★★★★★ 5/5
GoogleRating only, no written review.
Eoin · 25 March 2023
Agent replied · 23 October 2024
Thank you for your review.
★★★★★ 5/5
GoogleRating only, no written review.
Ramya · 25 March 2023
Agent replied · 23 October 2024
Thank you for your review.
★★★★★ 5/5
GoogleRating only, no written review.
Arrow · 25 March 2023
Agent replied · 23 October 2024
Thank you for your review.
★★★★★ 5/5
GoogleRating only, no written review.
Aswin · 24 October 2021
Agent replied · 23 October 2024
Thank you for your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
