Every review we hold for the Belfast office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve been renting a room at Room 3, 43 Melrose Street through Property People since June 2023, and I just want to highlight how fantastic their team has been. Steven Phillips 👌👌😊😊, has gone above and beyond to make everything smooth and easy. Alongside Joanne, who's always been quick to help with any questions, they've really made me feel valued as a tenant. I especially want to note that taking the time to write this review is my way of showing how much I appreciate their dedication. I hope they know they truly made a difference, and I’m grateful for all their hard work. Highly recommended!
Bekind · 16 March 2026
Agent replied · 16 April 2026
Thank you for such a positive review.
We are delighted that you received great service from the Property People and we have passed on your warm thanks to Joanna & Steven.
Since speaking with the team they have advised me on how great you were as a tenant and a great point of contact for the entire house.
Should you ever need any help in the future, please do not hesitate to get in touch, we will be happy to offer a glowing reference.
★★★★★ 5/5
GoogleIn relation to purchasing a property.
We had such a lovely experience with Property People. Nicolaus has been who we've been working with since the beginning.
To start with, we went to view a property during an "open house". All seemed very American-ised to me so I was hesitant but it was absolutely amazing. The house was gorgeous, candles in every room, agents offered us prosecco and crisps etc and it just added to the viewing experience.
Placed an offer literally 2 minutes after leaving the open house and after about 1-2 weeks "bidding war" we were so happy to have our offer accepted.
Moving into our first home this weekend and Nicolaus has continued to make the process feel really seamless and stress-free. He seems really invested in us and the whole process and has 100% made me believe that not all estate agents are awful..!
Recommend this agency wholeheartedly. They go the extra mile and all of the properties they list for sale seem to be of really high quality.
Sophie · 25 August 2023
Agent replied · 24 August 2024
Thanks so much for taking the timne to write this review Sophie. We are really appriciative that our customers recognise the little extra touches we add to the selling of a property. Congratulations on your purchase and we hope you have many happy years in the house.
★★★★★ 1/5
GoogleDO NOT RENT FROM THEM! They are incompetent, neglectful, and put on big smiles until they get your money and signature on the contract then refuse to do anything properly. We had rats in our walls due to their incompetence, we eventually had to go get the council to intervene and even then they took over a month, having to be warned twice by environmental health. They then sent us a bill for their lack of care to the property which caused the rats to get in, to which they retracted when they were very easily proven wrong, without any apology or admission of being wrong. We also asked for years for them to sort a plethora of issues, and their uncaring, lazy, penny pincing approaches were a joke and just infuriating. They simply do not care and just want your money for the bare minimum of service.
I'm sure they'll try to dispute this in the replies. Don't listen. They are uncaring robbing charlatans. Again DO NOT RENT FROM THEM.
Edit: they responded and once again are lying, which really does not surprise me. I have all documentation and emails that prove them wrong and what liars they are, and am happy to share them with anyone via email if requested. I will also attach the upcoming collection costs they sent, showing how detailed it was to the rat issue with our property, and how it was said to be a rubbish issue, which is untrue. And also upload an email sent to them to challenge them on this illegal wrongful charge. So how it was sent to the wrong address is a blantant lie and truly laughable. They said it got in through next door property, but it clearly got in through the broken extractor fan in the kitchen which they did not fix, and I have emails going back to may 2022 and onwards from a tenant asking them to fix it, which they did not. In the bill they blamed a build up of rubbish, I attached photos of the back space and time and date taken showing no rubbish, and we did not even own a black bin. We shared big communal bins with the whole street. If they're lying about that, they're clearly lying about everything else to try to save face. It was actually my father who contacted environmental health, not propertypeople, as my father actually works for environmental health, just in another region outside of Belfast, so he put us in touch and had the belfast environmental health team out the day after the christmas holidays. To paraphrase how they so cheekily and arrogantly put, why let the truth get in the way of THEIR "good" story. I repeat, AVOID RENTING FROM THESE LYING CHARLATANS.
Joe · 13 April 2025
Agent replied · 24 May 2025
Hi Joe,
Thank you for your review. However, I would argue that it is inaccurate and omits many facts. Regarding the rats mentioned, we have confirmation from the … More
★★★★★ 5/5
GoogleAbsolutely fantastic family organisation. Jarlath, Finbarr and the team are very professional, friendly, organised and proactive. Would 10/10 recommend for property management. They have the utmost integrity so you know your property is being well looked after.
Damian · 24 November 2025
★★★★★ 5/5
GoogleBeen extremely happy with the service that we have received.. Finbarr and Steven were very professional when they came out to my property, was kept up to date during the process of the managing changeover.. highly recommend
Lydia · 16 November 2025
★★★★★ 5/5
GoogleSteven Smith was a great help from the beginning. Really goes above and beyond in every sense! From viewing right through the application process he was on hand to walk us through! Highly recommend.
Gavin · 24 November 2025
★★★★★ 5/5
GoogleI’ve been extremely impressed with the service provided by Property People in managing my rental property. They have been professional, responsive and proactive from day one. Everything from finding reliable tenants to handling maintenance issues has been taken care of smoothly and efficiently. Their communication is excellent and I always feel informed and confident that my property is in good hands. I’d highly recommend their services to any landlord looking for a trustworthy and well organised management team.
Steven · 16 November 2025
★★★★★ 5/5
GoogleSteven has been of great help since we moved in, always willing to hear any concerns and fix any issues we come across. Would recommend.
Kaden · 24 November 2025
★★★★★ 1/5
GoogleApplied for property in the Stranmillis area which we subsequently did not get, however we were not notified that our application was unsuccessful, leaving us waiting to hear back for no reason. We found this rude and unprofessional conduct for an estate agency which we had taken the time to call and submit various forms too.
Eoin · 16 March 2026
★★★★★ 5/5
GoogleSteven was an excellent guy and give me alot of help wirh HMO regulations and maintenance.
Theodore · 24 November 2025
★★★★★ 5/5
FacebookMyself and my partner bought a house from property people 🏡.. Colin was so helpful and kept us up to date with everything from start to finish.. we couldn't be more happy. Colin was so nice to deal with. We are so happy in our new home 🏡 ❤️
Donna · 14 September 2022
Agent replied · 19 June 2024
Thankyou Donna for this feedback and for taking the time to write, it means a lot 🥹
★★★★★ 5/5
GoogleJarlath was so lovely to deal with and made the whole process very easy.
Louise · 16 November 2025
★★★★★ 4/5
GoogleHaving trouble getting a room in Belfast for my upcoming masters I decided to call into Property people. Within a few days I had a room sorted. They understood my needs and went above and beyond to ensure I got a room in an area I wanted. Communication was great and I was free to ring and email with quick responses in both tending to any questions or worries I had. as with many sales the pictures were often better than the let however the room was still of good size and standard. In a time where it is so hard to get accomodation I was delighted to get anything decent at all.
Adam · 25 August 2023
Agent replied · 24 August 2024
Thanks Adam for the positive feedback. Best of luck with your studies!
★★★★★ 1/5
FacebookApplied for a home went and viewed it, got shortlisted one in three, was told the landlord was wanting more questions of all applications processed, chased the estate agent for those questions to be told that he got the go ahead to contact my references to let them know to be handy for the call.
Next day got a call, I was unsuccessful then I found out that my references hadn’t been contacted at all. My application was not processed fairly at all! Everything I was told would happen didn’t seems they knew who was getting the house . I have 3 children it wasn’t a want for me but a need. Nearly 2 weeks after the viewing I was chasing the estate agent for updates. When I challenged this I was told I was looking someone to blame, not good at responding , emails all ignored since, Won’t be using them again!
Lauren · 18 February 2025
★★★★★ 5/5
FacebookI would totally recommend property people to any young professional. I was a bit apprehensive doing a room rental but with property people I was shown plenty of nice properties when I contacted them for viewings. I found the right one for me and my budget and I fit into the house well. There was cleaning rota organised between the housemates and there was never any bother. I stayed for 10 months total and in that time had 2 sets of full occupancy of different people and I got on with everyone. If you wanted to keep yourself you could do so with no judgements and if you wanted to have a chat and get to know each other you could as well. I ended up making some great friends as well! When I needed any help or repairs done an email was swiftly replied to and everything was sorted. They were extremely accommodating during the first lock down as well so yeah couldn’t recommend enough! Thank you Niamh & Finbarr
Ryan · 14 January 2021
★★★★★ 5/5
GoogleI work as a contractor doing cleaning jobs with property people. They are a great company to work with and Daniel is an asset to the company. They keep us busy with work always pay us on time and we always have a good laugh in the office
Kerri · 25 August 2020
Agent replied · 24 August 2024
Thanks Kerri for the review and I am delighted you have a good experience with Property People
★★★★★ 1/5
FacebookWorst rental experience ever! So slow at responding to requests from day one. Daily contact had to be made and physical visits to the office to get any movement on anything to do with the house. There was a hole left in the roof for more than 5 months, the heating was broken for majority of the year and they swore it was fine. We were left without a washing machine for a month regardless of us constantly reminding them that it was broken. We complained about mold and nothing was done even though we had evidence of belongings being destroyed. To top it all off we were TOLD (not asked) we had to leave the property 4 days early and were given alternatives or opinion. We have now not occupied the property for 2 months and have still received no contact regarding returning our deposits again despite constant contact.
Jane · 29 October 2019
★★★★★ 5/5
GoogleWe have been working with Property People for more than 7 years. Delia always provides us with an excellent and professional service when getting the best tenants for us. She is always quick and helpful to answer our questions and keeps us up to date during the whole process or getting a new tenant. We are really happy with the service she provides, I highly recommend Delia and Property People.PositiveResponsiveness, Quality, Professionalism, Value
Angela · 25 August 2020
★★★★★ 4/5
GoogleBeen with property people for over 3 years now and things haven’t been to bad over all good agents to rent from
PHILIP · 26 July 2025
Agent replied · 16 April 2026
Many thanks Philip for your kind words!
★★★★★ 5/5
GoogleCould not recommend property people enough. They exceeded in fulfilling all of my needs and even went the extra mile to make sure I was satisfied. I would also have to make a special mention to Daniel Mccreesh. One of the most professional and helpful employees I have ever met. He goes above and beyond the limits for customer service. A complete joy to work with!
STEPHEN · 25 August 2021
★★★★★ 5/5
GoogleI had the most comfortable transition from my previous rental housing to the house let by Property People. All thanks to Niamh for the timely help. I notified about my need for a rental place at the very last minute, and still everything was made possible. I personally recommend Property People and Niamh to anyone who is looking for rental places in Belfast.PositiveResponsiveness, Professionalism
Suraj · 25 August 2021
★★★★★ 5/5
FacebookProperty People sold my house recently and I was very pleased with their excellent and efficient service. Daniel kept me updated promptly of all developments during the whole process and I would gladly recommend this estate agent.
Marian · 20 March 2020
Agent replied · 19 June 2024
Much appreciated Marian thanks!
★★★★★ 1/5
GoogleMe and a fried had decided to rent a house in Belfast. We visited one of their properties and noticed some issues, but they promised they were going to fix them before the beginning of our tenancy, so we signed.
When we arrived, they had not fixed a thing and we discovered even more issues with the property which was under no condition to be rented. They paid no attention to our complaints and claims until we had to find a solicitor and, luckily, we could cancel the contract with his help.
Never trust this company, just rent somewhere else.
Pedro · 25 August 2020
Agent replied · 24 August 2024
I am sorry you feel you had a negative experience with ourselves although what you have said is not accurate. I have spoken with the staff involved and reviewed the notes on your tenancy. Please see below the facts of you tenancy I believe not only have we acted fairly in your case but have also went out of our way to allow you into the property as you had no accommodation available and facing homelessness.
• Prior to moving into property both tenants attended property and understood that renovations were required. We asked if it was possible to delay move in date but tenants insisted on moving in and agreed for works to be completed during tenancy
• 3rd September, Tenants provide list of issues with property, a lot of these issues were things discussed prior to move in. Issue raised about heating and agreed for contractor to attend following day
• 4th September - Heating Engineer attended property at agreed time of 2pm, no answer. No answer on telephone either.
• 5th September, Tenants speak to landlords contractor in the property and were provided with his contact number. Asked to make him aware directly of any issues they have with property as he was appointed by the landlord independently, not Property People
• 9th September, Email from solicitor requesting that tenancy was terminated with immediate effect. Due to issues experienced by tenants we agreed ending tenancy would be best course of action. We request for keys to be returned.
• 11th September, Email sent to solicitor and tenants asking for confirmation on when keys would be returned. Solicitor confirms tenants wish to remain in property until they can find alternative accommodation.
• 12th September, Phonecall/Voicemail/Text/Email sent to tenant asking for them to contact office to discuss tenancy. It is agreed that they will not be charged rent from the 1st-8th September but as they have requested to remain in the property they would pay 80% rent from the 9th September until they return keys. Tenants again advised to deal directly with landlords builder with any repairs required.
• 16th September, Property People contact tenants to see if any alternative accommodation has been found, advised applications made
• 19th September, Property People again contact tenants to see if any updates around works or alternative accommodation
• 23rd September, Tenant advised new accommodation found and keys to be returned 24th September
• 26th September, No communication from tenants and keys not returned on agreed date. Email sent to tenant requesting update.
• 27th September, Keys returned by tenant
• Full deposit returned to tenants and rent refunded at agreed date (no rent charged between 1st-8th)
If you would like to discuss the above further please get in touch on 02890747300.
Colin Moan (Director)
★★★★★ 5/5
GoogleHave used Property People for several years and I have to say, they always have looked after both mine and the tenants interests whole heartily. I have also purchased property from them and again delivered a 5 star performance. Each and every member of the team I have dealt with for different issues and everyone has always delivered what was promised, so I don’t want to single out any one individual as they each deserve credit for doing what they do best. Thanks for all Property People
David · 25 August 2020
Agent replied · 24 August 2024
Thanks David, we really appreciate positive feedback fro long standing customers such as yourself. We will continue to work hard to deliver the level of service you have become accustomed to with us.
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