Trusted Agent profile · Belfast
★★★★★
99 reviews across 2 platforms
184 Lisburn Road, Belfast, BT9 6AL
Part of Bennett Estate Agents, see every office.
Bennett Estate Agents's office in Belfast, at 184 Lisburn Road, is rated 4.3 out of 5 across 99 reviews on two platforms, including 98 Google reviews rated 4.3.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
5/5
GoogleHelen and the whole Bennett team have been incredible along the journey of buying my first home. A responsive, understanding and super friendly team who are there to help with any and every hurdle faced along the way. Would highly recommend working with them, and I can’t thank them enough!
5/5
GoogleI have been a client with Bennett Estate Agency for a year now. I have found the staff excellent to deal with and especially efficient in their work. No complaints at all. Mervyn Bannister
5/5
GoogleWe recently bought a house through Bennett's. The team were fantastic and very accomodating regarding viewings. Helen was completely transparent about some issues with the house which is an older property. We found this to be refreshingly honest. There was excellent communication throughout the process.
1/5
GooglePreviously called Bennett Clarke estate agents. this company charged a £40 application fee just to apply for renting a house, the fee is non refundable so if you are not successful at applying for the house you want this is used to entice you into renting with them. If you decide to leave early they will try to charge £270 as opposed to £90 which is due to two contradictory clauses in their contract. I managed to get a solicitor to email them and suddenly the £270 fee was dropped to £90. Just a warning!
James, I am not aware of your complaint or a solicitor's letter. If this comment is not related to Bennett Estate Agents - Lisburn Road, can you please delete. Happy to discuss further. Kind Regards Helen
3/5
GoogleI rented a property for a year in Stranmillis. The property's condition could have been a lot better when I moved in. It needed a deep clean, and one of the mattresses was heavily stained. This was quickly replaced when I sent over pictures of it, which I was happy about. I requested a new hob/oven top as the one in the property was very old and rusted, but this was refused by the landlord. I also asked if I could add shower taps to the property (at my own expense) as the only shower in the house was in the en suite of my housemates' room which made daily washing more difficult, especially in a shared house. This was also refused. For these reasons, I am giving 3*s as these things were impactful to my quality of life. Things could have been worse, but they could have been much better. Other than these issues, Bennett was good to rent with. House checks were infrequent and quick with no issues. Received full deposit back at the end of tenancy.
5/5
GoogleBennett Estate Agents have managed properties for me over the past 9 years. Everyone in the team consistently displays the highest standards of professionalism. From drawing up contracts, updating you on properties or dealing quickly with …
5/5
GoogleMy girlfriend and I have just moved into our new flat with Bennett Estate Agents, the second property we applied for with them. Everyone there has been very friendly, professional and responsive. After having mixed results with other estate …
5/5
GoogleI have been a customer of Bennett Estate Agents for many years. I was attracted to the agency because Helen Bennett had such an excellent knowledge of house prices and was very realistic re rents I could obtain …
5/5
GoogleRented a property with Bennett’s for over 3 years. Can’t thank Helen and her team enough for the help and support given when it was needed. Couldn’t recommended these guys enough, they will go above and beyond when needed.
5/5
GoogleFantastic staff. Very knowledgeable and helpful. Could not recommend enough.
5/5
GoogleBennett Estate Agents arranged for my daughter to rent an apartment. From the very start they have gone above & beyond my expectations. Any queries were handled quickly & efficiently. The staff are friendly, professional and Lucy from Bennett’s was exceptionally helpful in dealing with a few issues when my daughter was moving. Fantastic firm who I would definitely recommend.
5/5
GoogleBest estate agents in Greater Belfast area by a very large margin. Angela McCartney is an angel!
1/5
Googlebad contact with you, There is no style or even an understanding of how they run the business.
5/5
GoogleIt was great working with Helen. She was extremely professional at all times and really pushed things along. Couldn't recommend her enough
5/5
GoogleI have only been renting in Belfast for couple of years but I dealt with a lot of agents. Being a picky renter with many questions, I really appreciated that Kayleigh and Helen took time to assist me with all my questions and concerns in timely manner. I felt they were honest in answering questions and always friendly when communicating with me. I have not moved in yet, so I cannot comment on those aspects but applying for the property, viewing and signing the agreement went really well.PositiveResponsiveness, Professionalism
2/5
GoogleI have debated on whither on not to leave this review. However the more I read up on things e.g the holding deposit fee and the Application fees. The more I am displeased and annoyed with the process that was not followed by the agency, in alignment with the law. We need out of our current house because we have no storage and we have a almost 6month old son and the street i currently live in is dangerous for my son as the police are never away from it. Our neighbours go through our rubbish and steal from us all the time. So we made the decision that we needed to move ASAP! So i hunted for a house and found one that would be perfect for us and that was being managed by Bennett Estate Agents. I rung and got us the first viewing possible which was Friday! So we viewed that house on the Friday, in which was under a lot of work which was fine we didnt mind. We were in a group of people who viewed the property at the same time. My partner and myself both fell in love with the property and already had the Application half filled out. Prior to the viewing I also arranged a folder that was filled with all the things that were required and more to ensure that i had more than enough information. So we went up and spoke to my guarantor and got her to sign the application forms and hand over her ID. I called a head to ensure the few questions I had would be answered..e.g that the work that needs done be completed even if we signed the application agreement which states an application fee of £45.00 each which meant two applications of £90.00 fee which is non refundable also illegal to do it. But what can you do if you really liked the property and they hold the power so we handed over the Application fees and the full holding fee of £550.00 which after checks are carried out it then becomes your deposit on house. We got written confirmation via email that everything would still be finished in the house even if we signed on. Which we were more than happy for, I asked for the agent if we were the first Application and she said yes so we rushed up and got everything in and receipts handed back. So heres where it went all wrong.. a holding fee means that they are meant to hold the property for you until all checks are carried out on you and there was to be no futher viewings of said property until you are either cleared for the Application or denied by themselves or landlord. They cannot take multiple holding fees at once. They went a head the next day and continued with the viewings and took multiple applications fees and multiple holding fees. I waited patiently praying that we would get a phone call and we waited all weekend and I then emailed Ingrid asking when would we hear back to which she told me there was multiple applications so it was up to the landlord to decide as she put them all forward to him. She told me it would probably be the next day i would hear from her before the end of the business day. In which it was, she rung me about 3pm to tell me that the landlord still hasnt got back to them but she will let me know once she knows. Then about an hour later i got the bad news that we didn't get the house for my wee family although we passed every check she told me and i had a glowing reference from my current landlord and my partner and me had the affordability and good income for it and that i passed all the checks but the landlord for some reason went with someone else. I was disappointed and confused so thats why I read up on all the meanings of a holding fees. But its not in my power to do anything about it. I dont think ill be going through Bennett Estate agents again after that experience! I got my folder and my holding fee of £550.00 back. The two starts that i've given is because of Ingrid (the estate agent that I went through. She was really nice and always kept me up to date and i would give her more but its not her that I am writing this about.
1/5
GoogleI didn't have a very good experience with this agent if I be honest. I'm also not going to slate the company too much because they were very polite and checked up on viewing arrangement time etc. However, that being said, I organised a viewing. Prior to preparing the viewing I downloaded the application form so that when I was at the viewing I could make their job easier by having most of the form filled in. Upon reading the first page it mentions an admin fee which is illegal to charge or at very least should be refunded in full. I can appreciate that they may interpret the legislation around fees differently but even when I laid out my concerns, trying to get answers as to if I would be charged or get a refund or why this was allowed, under what conditions etc was like trying to get blood out of a stone. Every answer I received to queries was like they were trying to conceal the truth. I called up to cancel the viewing because I had had enough and all was falling on deaf ears. The member of staff who answered my cancellation call appeared to cut over me and tried to conclude the call as soon as possible not giving me enough time to try and resolve the issue or come to an understanding why we disagreed on the issue. I was no longer interested in a viewing, so they were no longer interested in me. I wanted to discuss with them my query but it seemed like they didn't care. I have had no problems with any other estate or letting agents, certainly would never sign up to a contract with people like this if they can't be transparent. I just felt like I was being ignored. I don't see why a good number of estate agents in the area don't charge admin fees and some others think they can squeeze extra money out of doing what is already part of their job description. If they don't agree with the legislation there should at least be the courtesy to let you discuss the concerns you have esp. someone who is a potential tenant / homeowner, not someone trying to get you off the phone. From other reviews here I'm clearly not the first to experience this.
5/5
GoogleI have only been renting in Belfast for couple of years but I dealt with a lot of agents. Being a picky renter with many questions, I really appreciated that Kayleigh and Helen took time to assist me with all my questions and concerns in timely manner. I felt they were honest in answering questions and always friendly when communicating with me. I have not moved in yet, so I cannot comment on those aspects but applying for the property, viewing and signing the agreement went really well.PositiveResponsiveness, Professionalism
1/5
Googlehighly not recommended
5/5
GoogleGirls here were all lovely throughout the tenancy. Full deposit returned fast in a timely matter. Couldn't say a wrong word apart from the paying an admin fee but as this was also returned so overall don't have any complaints and am happy with how everything was handled. Thanks again especially to Helen, Lucy, Leah, Grace, Kayleigh, Rachael and Ingrid who I dealt with primarily 😊👍
5/5
GoogleBought a house from Bennett Estate Agents, and would have no issues recommending them to anybody. Really open and friendly to deal with, good communication, and much more personable than pretty much every other estate agent I've come across.
5/5
GoogleIngrid @ Bennett Estate Agents is brilliant as is all the team. As a property letting company working and managing our properties has been stress free. so professional and friendly a service.
5/5
GoogleI received a great service from Helen and her team and would not hesitate to recommend to family and friends.
5/5
GoogleBennett's were very helpful in showing me different options to find my first home. Ingrid especially was super helpful and was always on hand to answer any questions/queries!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bennett Estate Agents's Belfast office has 99 reviews across two platforms: 98 on Google, 1 on Facebook (across the whole business).
Bennett Estate Agents Belfast is rated 4.3 out of 5 across all 99 reviews, and 4.3 out of 5 on Google from 98 reviews.
Bennett Estate Agents Belfast, 184 Lisburn Road, Belfast, BT9 6AL.
