AMPMni Belfast reviews

★★★★★ 5/5

Google

Recently moved into a rental property in East Belfast through AMPMni. My friend and I had a great experience! Danielle was prompt at getting back to us regarding applications and next steps and was excellent at explaining the process. David (I think this was his name - sorry if not) who showed us the property was also so friendly and polite. He gave me some really good advice regarding the application process as I’m self employed and have just recently moved back to Ireland. Great experience overall! Thanks to the team ☺️

Rebecca · 28 August 2024

★★★★★ 1/5

Google

The worst renting experience of my life. Staff were combative and clearly saw their role as there to protect the landlord's money by convincing the tenant they do not have an issue rather than help with it. We had a major health concern with the kitchen of 68 Ravenscroft Avenue - the kitchen was a completely uninsulated extension to the house. Even with the heating on full your breath would be visible in the room. This meant cooking was near impossible as the room would fill with steam. This inevitably lead to mould. I'll attach photos of this. We fought for over a year for something to be done (they told us to "Open a window"). After having fought tooth and nail with AMPM's condescending staff the landlord finally agreed the kitchen made the house uninhabitable and it was ripped out and a new kitchen was finally installed - bringing the house up to a livable standard 1.5 years into our tenancy. The house was a building site for a month - AMPM argued we should be paying full rent for the duration of the work. I have finally ended with my tenancy with this group of vultures. They have now charged me £125 (!!!) for an end of tenancy clean, £40 for hedge maintenance (which was never completed as I walk past the old house nearly everyday), damages that were present when we moved in, and they even tried to say we stole a wardrobe until I had them visit for a second time (how they didn't notice a wardrobe on first visit I don't know). We were urged to make a decision about renewing the tenancy as a matter of urgency about 4 weeks to the end. We were not giving them enough time and had to decide immediately. 4 weeks - fair enough. We agreed to stay. Then on just 3 weeks notice, they say rent will be increased by £200 per month! - That was the nail in the coffin and we got out. Avoid these people if you are a renter in need of a home. If you are an immoral landlord then take up business with AMPMNI, as they will exploit the tenants as much as they can for their fee.

Caolán · 14 March 2025

★★★★★ 5/5

Google

AMPMNI were good to deal with when applying to rent my new property. Danielle was responsive to emails and communication was good. Any questions I had were promptly anserwed and requests were dealt with in a timely manner. We are settling in well to our new home thanks to AMPMNI.

Matthew · 3 September 2025

★★★★★ 1/5

Trustpilot

Really dissapointed to book online

Really dissapointed to book online. Paid 10pound deposit per person. It did not say 'non-refundable' deposit. Cancelled my booking online in good time due to friends illness. Rang the place to ask about my deposit, they would not refund it. When I asked to have my table back, they said I would need to go online and book it again and pay another deposit. I don't think thats acceptable for paying customers who had the courtesy to cancel in good time. I wont be back.

Sile · 6 February 2026

★★★★★ 5/5

Google

I purchased a property through AMPM and would like to say that David was the best estate agent I ever dealt with, very respectful, professional and friendly. I can definitely recommend these guys! Thank you so much!

Adam · 18 November 2025

★★★★★ 5/5

Facebook

Wanted to say a big ‘Thank You’ to AMPMni over the last few months. When the initial lockdown happened, I urgently had to move out of my home, to protect family members due to me working for the NHS and possible exposure risk. Aaron went above and beyond to facilitate me viewing and moving into a property. He further was flexible in liaising with the landlord regarding contracts and the team continue to be supportive and accommodating, addressing matters as and when they arise. Many thanks to the team 😀

Natalie · 12 October 2020

★★★★★ 1/5

Facebook

Horrible experience 27 Brooklands Avenue TDS now trying to get our deposit back Thankfully we recorded absolutely everything ((I’ve no problems putting timeline on here if you so wish))) The sewage problem which was eventually sorted at the end of our tenacity, even the dead mice (((which we have pictures of)))) in it, didn’t like it. Wasted so much money and time on phone calls, emails trying to get things fixed. Rent was always paid on time every month, even though I said to partner with hold it until they fix the problems. Only general acceptable wear and tare at end of tenacity. Unless your willing to lose a lot of money, unfortunately I’d highly recommend not to use this company.

Lisa · 18 January 2020

★★★★★ 5/5

Google

We dealt with Aaron for the purchase of our house. From the first moment we met him, he went over and above. He liaised with us throughout the process and actively 'trouble-shot' any hurdles and obstacles. Aaron still liaises with us even to get information such as where fixtures were bought so we can continue to make the house our own. If he doesn't know the answer to a question he always finds out and comes back promptly - something that is appreciated.

Peter · 19 June 2018

★★★★★ 1/5

Google

Without doubt the most disgraceful company I have ever dealt with. AMPMNI are dishonest, incompetent and completely unaccountable. They failed to notify members of an AGM (letters arrived well after the AGM date), then without quorum forced through a 25% fee hike, including a shocking 150% increase for basic bin handling. They promised an EGM to put things right and, unsurprisingly, never held it. They ignore emails, are impossible to contact, and repeatedly chase “late” invoices that were already paid - then go radio silent when challenged. Worst of all, after months of chasing them to resolve a property issue, they sent a contractor who caused large damage to my ceiling (put a large hole in it) in October 2023 - nearly two years later, it still hasn’t been repaired despite endless chasing all met with radio silence. This is an unethical, incompetent, and shameless company. Avoid them like the plague. Truly disgraceful behaviour from start to finish.

Rhys · 15 September 2025

★★★★★ 1/5

Trustpilot

Attended by a man called Dave

Attended by a man called Dave, and his manners were non existant! Contacted my partner's mum to ask for an updated offer on a property we were looking into buying! On 2 occasions whilst in the middle of a bidding and said he would contact us back in regards to speaking to the owners as we were 1st time buyers and the other bidder was not. The man was dismissive when my partner called to see if there was a decision to which he said... there's 11k over now, so we were waiting for 3 days and he obviously wasn't going to tell us, I'd spoke to him the day prior also! He said that was ages ago... it was the day before. Another time I called and got put through to rentals, the man didnt understand me and said he'd get someone to call back, to which obviously didn't happen. He then called my partner at work twice although we had stated to contact me before 3pm as he was working. Absolutely shocking service, over a week later and was no further forward. It has actually put us off buying or bidding more towards the property we were initially very keen on.

Kayleigh · 22 May 2025

★★★★★ 5/5

Google

I would like to express our sincere gratitude for the patience, help and advice in completing our application. (With special thanks to Judith) It was an arduous process due to my technical difficulties. The willingness to help and advise me was a credit to them, their profession and the agency.

John · 18 June 2021

★★★★★ 1/5

Google

Stay away from this company as block management paying for a service which you don't get any service, been paying for the last 7 years and ask for a small tree to be thixed as it's ready to fall in the development and told you have to pay! Sorry but we pay every year for for this service, crooks at the highest degree in my opinion so in the process of changing this so called management company Paul Hollybrook hill Update to reply Hi So your willing to take money from the houses in the development every year as so called communal area which the residents of the houses do not use, so we are paying you for what? sorry I wasn't brought up in the river lagan in a bubble!

P · 18 June 2023

★★★★★ 5/5

Google

Really pleased with the service I received from AMPM when recently selling my house. David Lisk is a complete professional who kept me updated on every aspect of the sale and I would have no hesitation whatsoever in recommending him & AMPM to anyone. Thanks again, guys 😊 …

Lisa · 19 June 2019

★★★★★ 1/5

Google

Rent one of their properties for 9 years . Lots of cleaning and repairs done by myself over this period . When moved out had to fight with them to get my deposit back from which they still kept 100 for cleaning . Property was left very clean but they apparently found some leaves in the hallway . They had lots of viewers this time . Also last month was a nightmare with all the viewers plus sometime they were showing up without notice . Not a bit of appreciation for leaving there 9 years and never raise any problem

Nicoleta · 19 June 2019

★★★★★ 5/5

Facebook

I was extremely happy with the service I received from AMPMni when recently selling my house. David Lisk is a complete professional who kept me up-to-date with every aspect of the sale and was always on hand to answer queries. Selling a house is right up there with some of the most stressful events in life, but David made it that little bit less pressurised for me (I probably stressed him out lol). I would have no hesitation whatsoever in recommending AMPM to anyone. Two friends of mine have also used AMPM and they were also very happy with the professional service they received.

Lisa · 27 November 2018

★★★★★ 5/5

Google

Reliable and willing to get anything done that needs doing, dealt with Darren multiple time and nothing is to much to ask. I can see us staying with AMPMNI for awhile, I would recommend anyone that wants a reliable estae agent to rent from to contact them.

Rueben · 19 June 2019

★★★★★ 5/5

Google

I have been very pleased with the competent and efficient manner with which David, Aaron and the staff in the office dealt with the sale of my rental property, which completed in two months. Every communication was dealt with immediately, and assistance arranged with tradesmen for services. I received good advice throughout. I recommend AM/PM on my experience.

Morna · 16 April 2024

★★★★★ 5/5

Google

I was very happy with AMPM's service and they went the extra mile for me. I would highly recommend their services for anyone renting. Their professional approach was greatly appreciated.

Chris · 16 April 2025

★★★★★ 1/5

Google

Really poor experience. I was told I was the first person to enquire about a particular rental and requested the earliest possible viewing to be able to hopefully put an application in ASAP. This was confirmed and I was put in on the 'first' day of viewings. I was told to confirm my attendance on the morning of the viewing and called this morning to be told that they are now cancelling all of the other viewings as they had viewings yesterday and 5 applications are in for the house. As someone currently renting and fully aware of how the market is, this is extremely poor. No communication that an earlier date was decided upon, and no communication that the viewing was cancelled until I called this morning. Unsure of who spoke to me on the phone, but he was extremely rude and said that it was due to demand, which makes absolutely no difference if I was the first person to enquire when every other rental I previously enquired about has always been 'first come first serve'. Have never came across this type of scheduling before when viewing rentals, and don't particularly want to again. Really disappointed.NegativeResponsiveness, Professionalism

Emma · 25 August 2021

★★★★★ 1/5

Google

One of my worst experiences ever with any letting agency. I have not seen such an organisation where agents are so non-responsive either over phone call or via email. ==================== Added as reply to the owner's comments The agency finally decided to respond promptly. Albeit too little too late. Probably in future people should note - Google review works better than phone and email. I turned abusive to your staff?? That's laughable to say the least. One has to be very naive to believe I was abusive and you guys kept mum and endured all the atrocities I inflicted upon you. Way to play the victim card. Apparently I fled the country. My passport says differently! I will have to agree with you on one point. You cant stop lies being posted as defense now, when your high-handed attitude has been called out in the open! Take the feedback constructively, maybe it will do you some good! ==================== One of my worst experiences ever with any letting agency. I have not seen such an organisation where agents are so non-responsive either over phone call or via email. Issues would be notified and it would take months to be rectified (at times ignored, for them to be charged from the deposit). While I was yet to vacate the property, they conducted viewings without any notifications. They even opened fridge and wardrobe during the same. For the purpose of their advertisement, they insisted I move my stuff out of the property while I was still paying my rent. All this was while the entire world was under lockdown and government guidelines insisted to only travel when absolutely necessary. Unprofessional, rude, inhumane doesnt even begin to describe their conduct. Please be doubly sure when signing a contract with them, because there will most probably be very unreasonable clauses on it. I could go on, but I am sure you get the picture!NegativeResponsiveness, Quality, Professionalism, Value

Rabi · 18 June 2021

★★★★★ 5/5

Google

I just want to say that everyone in the office of AMPMNI have went above and beyond to get me my keys for my new rental property. I’ve been having difficulty finding somewhere for the past 6 months and was stressed as my old tenancy had 1 …

Curtis · 16 April 2024

★★★★★ 5/5

Google

Shout out to Danielle for assisting with move! We are relocating from England and she has truly taken out a lot of the stress of moving. Thank you for all your help!

Kitty · 16 April 2024

★★★★★ 1/5

Google

Disappointed with the service received while attempting to book a viewing with the intention of purchasing a property. The approach was unaccommodating and discourteous, which has led me to decide against dealing with this agency. Furthermore, as a buyer ready to make a purchase outright, the level of customer service was surprisingly unsatisfactory.”

Beverley · 16 April 2025

★★★★★ 5/5

Google

I went through AMPM when buying a property in east Belfast. David Lisk and the team were always very easy to deal with and kept me updated throughout the process.

Michael · 19 June 2019