Bairstow Eves Beeston Sales reviews

★★★★★ 1/5

Trustpilot

Cannock branch - totally useless

Cannock branch.A terrible experience from start to finish. Jack Brindley who was supposedly handling my purchase was rude, inept and evasive. From “forgetting” to inform my solicitors that my vendors solicitors had changed, to filing important paperwork that should have been forwarded to the vendors solicitors - the list is endless. Kerry Battersby the branch manager was just as useless ..calling me to say she had solved the problem and found the missing paperwork was unbelievable - she had solved the problem her branch had created! Even when I went to pick up the keys (after being informed by my solicitors the funds had cleared and I could pick up the keys - Ms. Battersby shouted across the office ‘oh they always say that even if they aren’t ready” ..only to find out once a member of her staff called to check - indeed the funds had cleared! From avoiding calls, lack of any communication, on top of the terrible errors which delayed my purchase by months I can honestly say their lack of any kind of customer care is astonishing. Be very careful of using this company- please avoid ..I would give zero stars if possible.

Peter · 26 October 2021

★★★★★ 2/5

Trustpilot

The people at Bairstow are very…

The people at Bairstow are very friendly however, please AVOID buyers using their recommended solicitors (Countrywide solicitors) who are TERRIBLE. We choose our buyer based on Bairstow recommending them because they were using their recommened solicitors. We were told this would be helpful - it has not been! Our solicitors can never get hold of them despite calling multiple times a day. Has slowed our process up hugely and causing lots of stress. So disappointing. Bairstow need to rethink their partnerships.

Annie · 21 October 2021

★★★★★ 5/5

Trustpilot

Banbury Sale

We have dealt with Banbury Branch Jason. We found Jason to be professional and effiecent. Helpful when we needed answers to questions. Completion dates were as stated by Jason. No problems would recommend Jason at BairstowEves .

Paul · 24 September 2020

★★★★★ 1/5

Trustpilot

Barking branch

When starting collaboration with this agency it was an excellent, customer focused business. After paying the deposit things completely changed. We come through three weeks without heating and hot water because it wasn't an emergency case. After finishing the tenancy we are struggling to get back the deposit. Two weeks of silence. No-one is answering the phone and emails. At the office they gave me the email address and phone number of a ghost agent ant told me it is the only one who can manage my deposit.

Customer · 13 September 2021

★★★★★ 5/5

Google

During my application process Mellissa and Bairstow Eves team shown very good professionalism. I always get reply and callback for the query related with the property. She is really good in keeping transparent communication. Thanks for your support from start to end of the application process.PositiveResponsiveness, Professionalism

Avinash · 23 October 2021

★★★★★ 1/5

Trustpilot

Misleading ads regarding road noise

I really regret (start with the first day moved in) that buying a flat that was supposed to be noisy but quiet during the special Covid-19 lockdown period. Bairstow Eves' ads described the road of the community itself to be quiet (their wording is "a quiet residential road"), however, the real position of the flat is actually facing a busy main road (unstopping traffic from 6 am to midnight). The existing double-glazed window is not a perfect solution, and only can reduce around 10db. For the consequences of suffering from the traffic noise, I moved to my office desk to the corridor since the living room and bedroom both face to the main road, and I also developed long-running tinnitus which last for hours and causes me to seek for medical and mental health help. Regarding fixing solutions, I have tried ear plugs, noise cancelling headset, noise cancelling curtain, etc. Although the whole purchasing experience is also very daunting and could be common, however, Bairstow Eves’ misleading information on road noise on me is the most unacceptable thing.

David · 10 August 2021

★★★★★ 1/5

Trustpilot

Terrible

Terrible, trying to give my house away for nothing, walking in my house with wet dirty shoes, price kept getting lower even though valued at 13500 and had an offer for this last year, wanted to sell for 107,000Don’t bother ,, honestly worse than online Feels v disrespectful

Sharon · 11 June 2024

★★★★★ 5/5

Google

I recently began my search for rental property. Bairstow Eves made the whole experience pleasant and easy, highly recommend them

Daniel · 26 March 2024

★★★★★ 1/5

Trustpilot

Unprofessional

I call Bairstoweves regarding a flat that was advertised for less than 24h ( after 5 pm, and I called 09:40 am) They did not even ask me which flat I am enquiring about or the area, she just told me that is not available and hang of the phone. They either do fake advirtasement or judge people by their accents, sad and shameful.

Mary · 7 June 2023

★★★★★ 5/5

Trustpilot

I was happy with the service i…

I was happy with the service i received, good communication and negotiable skills. They do everything to put smile on their clients face. I was really please and happy a staff named Shahnaz wowed me with her customer service. It was top notch. I will reconmend Bairstoweves anyday and anytime.

Temitope · 29 April 2024

★★★★★ 1/5

Trustpilot

BE Purley, Incompetent, Irresponsible

Disinterested, uninformed, dismissive. Is how I would describe the "Fully managed" lettings service at the Purley branch. At one point I was asked to Google the answers to my questions. As I was an overseas landlord, I relied on the agency to alert me about issues at my property in a timely manner. Big mistake. They were usually months late to pick up any issue by which time I had heard about it from other sources and sorted it out. Also, someone whom I have never met or spoken to at the branch completely misled my tenants as to how long I was likely to be away and consequently how long they could expect the Let to be. Irresponsible and unprofessional. I had complained through the company's complaints process due to a litany of omissions on their part and they offered me £50 to close the matter. Really? If you do go with this company please be prepared to do all the work yourself.

Anand · 30 June 2021

★★★★★ 5/5

Trustpilot

Bought a house…

Bairstoweves Branch collier row We bought the house from here we are very happy because Muhammad Khan helped us alot His nature is very good and he listened to all our talk and gave us a good opinion we will tell everyone If someone want to buy a house that you must meet him he will help you ..

SOM · 13 October 2023

★★★★★ 5/5

Trustpilot

Excellent experience with the Biggin…

Excellent experience with the Biggin hill branch a special thank you Caroline for all her help.

Carl · 31 May 2023

★★★★★ 5/5

Google

I am very satisfied with Paige's help in successfully renting a house that we are very satisfied with. She explained clearly and was very patient.

Chan · 27 November 2023

★★★★★ 5/5

Google

The staff have been lovely and very professional. I would importantly like to add that they understood the local market far better than competitors who valued. They sold my house swiftly for full asking price (advised badly and much lower by another local competitor). Highly recommended!PositiveValue

Amanda · 23 October 2021

★★★★★ 4/5

Trustpilot

The sale of our house…

The sale of our house felt much easier process mostly because of Bairstow Eves staff kept us updated as the process went along. Huge thanks to Claire and the team.

D · 17 October 2021

★★★★★ 5/5

Google

Dee gave me plenty of information on our first chat over the phone today, was very friendly, & arranged an appraisal for me tomorrow! Looking forward to meeting Alex, and seeing some of their properties too.

Katharine · 9 January 2023

★★★★★ 1/5

Trustpilot

Terrible costumer service all my…

Terrible costumer service all my questions had an answer: I don't know!! this is not a service is just someone answer the phone without any knowledge!!!

Tina · 19 April 2025

★★★★★ 4/5

Trustpilot

Great service

My husband and I saw a number of wonderful properties to rent listed under Bairstow and Eves in South Woodford area. When we finally found a property we liked, Elaine and Adam helped us in the negotiation process and enabled a seamless check-in into the new home.

Archana · 12 June 2024

★★★★★ 5/5

Google

Buying a property through Bairstow Eves. Everyone has been very helpful and responsive, including Dee who has shown us around the property multiple times, answered all of our many questions and followed up all of our many requests.

Kaisar · 23 October 2022

★★★★★ 5/5

Google

We could not be more grateful to Gemma, our senior sales negociator from Bairstow Eves, Beeston. She managed to get us our dream house! She has been extremely professional but also very kind and supportive throughout the process. I would highly recommend her to everyone.

Cecilia · 23 October 2021

★★★★★ 5/5

Google

Just re-registered as a buyer with Dee Lake who couldn't have been more professional, friendly and helpful. It is clear that she has an extensive knowledge of local properties which benefits both prospective buyers and vendors.

Jay · 12 December 2022

★★★★★ 1/5

Trustpilot

Clapham Junction Branch - Do not trust this company **Disappointed**

I had taken on this company by mistake of another company, anyway when I realized this I still went ahead with them. Now my problem with this company is the tenants paid the rent on the Saturday 14th February 2021, by bank transfer.Now, I called bairstoweve and deliberately spoke with the Manager Ryan on Friday 19th February, so that I could get to the bottom of why I had not received the rent as yet. Ryan told me that he would contact their accounts team and get back to me but he never did.I called his office 2.30 half hours later only to be told that he had left for the day. Another colleague said they would contact Ryan and he said he will call me back or someone would call me back that day. Which they did not, nor did anyone call me back the next day Saturday. It is not a lot to want to find out why I have not received the rent 7 days after they received the money from the tenants.

Sharon · 21 February 2021

★★★★★ 1/5

Trustpilot

Lie just to get you Off the Phone.

I have had this company for the past 4 years and have always had problems with the customer service rep. first day moving into the property I call the rep requesting assistance with he heater, all she said was "GOOGLE IT". Yesterday my heater broke and British Gas should have been sent to fix the issue. They CS. Rep Lied to us, telling us an appointment was booked and the engineer should be visiting between 9 am to 6 pm. I called this rep 3 times throughout the day to verify the appointment. At 6 pm I call British Gas to ask when this engineer will be passing by, to my horror there was no appointment booked. With a 9-month old child at home, -5 degrees outside, no heating and no hot water. she lied just to get me off the phone. Now I have to wait until Monday to get heat a home. today is Thursday. Avoid this company as all cost.

Andrě · 14 January 2021