Trusted Agent profile · Bedworth
★★★★★
231 reviews across 1 platform
5 King Street, Bedworth, CV12 8HS
Part of Your Move & Reeds Rains National Home Move, see every office.
Your Move's office in Bedworth, at 5 King Street, is rated 4.5 out of 5 across 231 reviews on 1 platform, including 231 Google reviews rated 4.5.
Every review we hold for the Bedworth office, from every platform, shown as written. First names only.
5/5
GoogleMassive thanks to Georgia, who was exceptionally professional, informative and very responsive when handling the lettings process for me! Would very highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking time to leave the Your Move Bedworth team some feedback. We wish you luck in your new home!
1/5
GoogleIn my opinion, they have terrible service, A certain member of staff is stuck up and believes a phone call is the same as written notice and has made it clear that I need to stick to the tenancy agreement, but them and the landlord don't have to. They are not set up to take over an existing tenancy and so have used a generic tenancy agreement which mostly does not apply due to us having already been living in the property before using Your Move. younger members of staff expect you to call back when they leave a message and then never call back when you call back and have to leave a message. The 1 star is only because of the manager who said we could have a hard copy of the tenancy agreement, unfortunately the younger staff forced us to read and sign electronically, she is also understanding of circumstances. There have been issues regarding when the rent was meant to be paid due to us having no written notice of a rent increase and our original 4 weekly rent being due a few days before the new tenancy commenced, therefore we paid the old rate on the date it was due then Your Move expected us to also pay the new rate for the same rental period despite having no payment methods for them, this was eventually rectified after 2 messages on the portal. All maintenance was reported straight away but Your Move ignored it, a couple of months later when I said I would speak to the council, they may be fine for buying and selling, but avoid them for letting/renting if possible, they also have extortionate fees but we were lucky as being in the property already meant these were waived.
Hi Ann-Marie, We’re sorry to hear this. In regards to the setup of your tenancy agreement, there was a miscommunication with the landlord about their details and it took a while for the correct paperwork to be processed which was unfortunately out of our control. Having visited the property on Saturday, we explained the situation about your landlord’s preferences. We do appreciate your feedback and if you have any other issues please get back in touch with the branch and we will do our best to help you. Kindest regards, Your Move
5/5
GoogleMy experience with 'Your Move' Bedworth was an excellent experience, Karen, Jag and the team were outstanding nothing was too much trouble, and they make the journey very easy, they do everything for you, I have used Your Move to sell my properties and also to find tenants, they really do go the extra mile and exceed your expectations, many thanks again Chris 😀
5/5
GoogleKaren and the team at bedworth branch were outstanding in all the work they did for us. Anything I asked of them they did quickly and efficiently. Nothing was too much trouble. Would recommend them to anyone who would be looking for a lovely experience in selling their house. Thank you for everything you did for us from Mr and Mrs Williams and family
1/5
GoogleExtremely bad service customer. Yes, they are polite when talking on phone but no promise keeping. I've been waiting for a decision over a property for a whole week without applying for it with promises they would get back to me with further information but I was never called back. After a week of chasing to be told that I am not suitable as a tenant, and losing several other opportunities for waiting for this one. Very disappointed!
Dear Laurentiu, Unfortunately the landlord of the property you applied for lives overseas which is why it took us longer to get you a decision on your application. Apologies for the inconvenience this has caused you. We are more than happy to help you find another property. Kind regards, Rebecca Lloyd-Lakin, Branch Manager
1/5
GoogleAbsolutely appalling service from your move. They have spoken to me with disgust. I was requesting my deposit from a rented property, they stated that I would receive it within 5-10 days. I emailed one women stating my account details, for me to be then told 5 days later she was on annual leave. I’m completely appalled by the service from Bedworth Your Move. It’s now been 30 days since I should have received my deposit back. Absolutely disgusted still haven’t received it.
5/5
GoogleI have recently had my property in market with Your Move Bedworth and have been really happy with the service. Unfortunately did not sell but that was more to do with Condition of property and current market. I had updates from every viewing with detailed feedback from both Charlie and Ellis, which was great as it gave me a clear picture on the issues I was facing in the market and how to present my property better. They were all very responsive. I also had access to Your Move 'seller portal' meaning I could log in and check the viewings due and past viewings, I found this really helpful. No upfronts fees (unlike some agents) so they really go above and beyond to try and sell because if they don't sell, they don't get paid. I would recommend Your Move Bedworth if you are thinking of selling your property.
5/5
GoogleWould definitely recommend your move bedworth. Everyone I've dealt with have been really helpful and friendly. In particular Jenna & Rebecca, after explaining my situation and urgency of getting my property sold, they got my property valued and on the market very quickly. Sarah was also really good at sorting the valuation and explaining next steps. Super team
5/5
GoogleAbsolutely fantastic service from start to finish, Rebecca is a superstar, going far beyond what was expected. I can honestly say if we had not gone with Yourmove our house sale would have fallen through. Great serviceguys
5/5
GoogleAs a first time renter I believe iv received an amazing service! Neesha was very understanding to my regular visits and peace of mind keeping questions talked me through everything and made my transition to moving into my new home as relaxed as it could be, call backs to make sure my move was ok great service thank you neesha
5/5
GoogleCharlie was great during the purchase of our first home. As first time buyers we were pretty clueless of the whole process and along with many complications during this Charlie was always at hand to help and advise. Very speedy and very efficient and we can’t thank her enough for securing our forever home
5/5
GoogleCharlie was great during the purchase of our first home. As first time buyers we were pretty clueless of the whole process and along with many complications during this Charlie was always at hand to help and advise. Very speedy and very efficient and we can’t thank her enough for securing our forever home
1/5
GoogleHaving my house for rent for two and a half months, I have gone through four references. Each reference process took more than two weeks, and there always seems to be an issue that takes another week to sort out. As a result, viewers and potential tenants either go to other properties or lose interest. Since they switched to the new referencing service, it has been a terrible experience. My bills are piling up, and there is no flexibility to explore other options with this agency. I have presented various solutions, but none of them were considered good enough to act upon. I asked the branch manager to call me, and we had a conversation. However, it has been almost two weeks now without a callback from the branch manager. I had to advise them to refresh the advertisement, as it was neglected, and I was the one who had to bring it to their attention. Overall, I am extremely disappointed with the poor service and very unhappy with the situation.
5/5
GoogleProfessionals from start to finish. Megan was very good, kept me informed every step of the way. Very glad I chose Your Move.
5/5
GoogleI had a great experience with Charlie Middleton, he was very nice, kind and helpful with me. As I was busy at work, I left a voice message to be contacted and I was contacted quickly and was given all the information I needed. I would definitely recommend it!
Hi Jaskiran! Thank you for your comments about our colleague Charlie, we will certainly ensure this is fed back to him and pleased to be of service. Your Move 💚 …
1/5
GoogleDO NOT USE. If I could give zero stars I would. Or infact minus points. Awful experience. They entered us into a chain for their own benefit (ended up selling the property of our buyers) so got 2 sets of fees. Didn't bother to notify us. Poor communication throughout. They barely did any viewings. The agent that came had to step in to do them at last minute and was clearly out of her depth. She arrived late and had never seen the house. They ignored another prospective buyer who ended up knocking on the door saying he was interested - scary to think there could have been many others. Raised a complaint and only got some weak apologies and excuses made that there had been a high turnover of staff lately. After chasing the regional director George we finally started to make some progress only because we had to ring them multiple times to get qsns answered. DO NOT USE!
1/5
GoogleOur experience with YourMove has been the WORST ever. Due to issues with the previous tenants at our house the agency gave us the house a whole week after the agreed move-in date. They never responded to any calls or emails we sent across. Right before we were supposed to receive our keys they sent a very upsetting email about how we would have to accept the house in whatever condition it was given to us and it would be our responsibility. Then they totally disappeared and handed the keys to us on the very last day of our apartment’s letting contract. This made the move extremely tight and stressful for us. What’s even worse is they did not give us the correct set of main door key and refused to come over to the house and I had to go back again to the estate agents office to get the correct set of keys leaving my packers and movers van waiting. They also didn’t provide the fuse box key or inform us that our house was on pre-paid electricity which ended up with us having our power cut off in middle of the day. We have no idea how they will deal with any further problems we might have during our stay. This entire ordeal was extremely emotionally taxing and stressful for us and I would never recommend them to anyone. Highly unprofessional and absolutely abysmal service!
5/5
GoogleI just want to say how amazing the team at Your Move have been helping with the sale of our property. We had a few agents give us a valuation but Jenna just stood out from them all. She was so professional and so helpful. This is the first property we have sold and it can be a very daunting process, but Jenna reassured us and answered any questions and put our minds at rest. I would absolutely recommend her to all of my friends and family.
5/5
GoogleNisha has been fantastic. I’ve let out my property for the first time and she’s been super helpful from start to finish. She has kept me up to date through out it all, always returning my calls straight away. Thank you Nisha for being so polite and professional! Would recommend her services to everyone :-)
5/5
GoogleI would strongly recommend, Your Move Bedworth. Karen was very helpful and kept me informed throughout the whole process. Greg the financial consultant completed our mortgage application and got it approved in a few days, which was outstanding. Your Move Bedworth stand out for great customer service and made the process of buying a house, easier.
5/5
GoogleHaving to deal with the upsetting sale of my mums property, I enlisted the help of Your Move, Bedworth Branch who have impressed greatly. Specifically Sarah who has been extremely, sympathetic, supportive and professional in her endeavours to market the property and facilitate the best price possible in an efficient timescale. I fully recommend their services, they were fully engaged in realising my requirements whilst other vendors were slow and inadequate to respond or offer what I required.
5/5
GoogleLooking for somewhere to rent during the pandemic has been extremely hard. But after finding Your Move it made everything easier. Georgia at Your Move has been dealing with me and my partner and she couldn’t of made it any easier for us, she let us know all the correct information and any questions we had they were answered the same day.PositiveProfessionalism
Thank you so much for taking the time to leave such great feedback for the Your Move team in Bedworth and specifically Georgia. We wish you lots of happiness in your new home.
5/5
GoogleA job well done,took a little while BUT in the end we got there. Full praise for all the staff very attentive and happy to go the extra mile. We'll done ALL
Hi Eric. Thank you so much for taking the time to provide this lovely feedback. So happy we could assist with the sale of the property for you. Your Move 💚 …
5/5
GoogleYour Move has done well in the letting of my property. Georgia has been very responsive throughout and went the extra mile in helping me get the inventory from the tenant. Charlie, thanks for mailing it to me. Got it today!PositiveResponsiveness, Professionalism
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