Trusted Agent profile · Bedworth
★★★★★
2,321 reviews across 3 platforms
52/54 King Street, Bedworth, CV12 8JQ
Part of Reeds Rains JB Estates, see every office.
Reeds's office in Bedworth, at 52/54 King Street, is rated 3.9 out of 5 across 2,321 reviews on three platforms, including 358 Google reviews rated 4.9.
358
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,953
Reviews on Trustpilot
Business-wide
Every review we hold for the Bedworth office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service.
All the work that we needed to do was taken in hand and we had help all through the sales process, Luke and his fellow colleagues were great and I cannot thank them enough for working with what could be said as vulnerable people.
We are so glad to hear that our team provided such great support throughout your sales process. Your kind words mean a lot to us. Regards, Reeds Rains
1/5
TrustpilotYet again nothing done to sort my issue going on since MAY
Yet again introduced to someone who said they can help look at my issues that have been going on for months and so far they have done absolutely nothing, don’t reply they are so rude!!! Since May this has been going on, was meant to have rent increased in May said they can only do it in September! And guess what still not happened. Promised they would fix it and get back to me and nothing at all! No reply!! So so RUDE and have no interest in correcting their mistakes! Can’t afford my mortgage hence why we asked for a rent increase, since MAY this has been going on. Tenant was expecting new amount to be taken and reedsrains haven’t done anything at their end!!! SHOCKING stay away
Hi Kiatie - I've sent you a request for more information. Can you let me know who you have been dealing with so I can talk to them. Thanks
5/5
GoogleJust put my house on the market and couldn’t be happier with the experience so far. Phil has been fantastic, approachable, responsive and extremely helpful at every stage. Feeling positive and stress free about the whole process so far. Would highly recommend.
5/5
TrustpilotExcellent service
When you’re are trying to sell your property in a challenging market it’s vital to have an Agent who has belief and optimism about the process ahead. Reeds Raines secured a potential buyer ahead of schedule and I’m truly grateful for their excellent service.
We are so pleased to hear we could provide excellent service and secure a buyer for your property ahead of schedule, especially in a challenging market. Thank you for your kind words! Regards, Reeds Rains
1/5
TrustpilotWorst estate agent we have experienced and been renting for years
We have been renting for over 7 years in 6 different properties and our current property managed by Reeds Rains has had the poorest customer service.From moving into the property in November with no heating working and a toilet continuously leaking water into the bowl they have been poor with communication, property maintenance and actually being present in the office. The amount of times you have to call to actually get the phone answered. We ended up receiving a water bill for approx £1000 because of the water leak which we had to sort with the water company. We again have no heating in our property for 3 days and back to the same poor communication and nobody answering the phone or responding to emails.Just avoid. Have had excellent experience with other local estate agents, but the Didsbury branch in Manchester is ridiculous.
Hi Fatima - I'm really sorry this has been your experience. I've sent this on to the Didsbury branch. Kind regards
5/5
TrustpilotFantastic Service and Very Helpful Agents
We had a very positive experience with both agents when we viewed the property twice. From the moment we arrived, the service was friendly, professional and welcoming.
We are so pleased to hear about your positive experience with our agents and the high level of service you received. Your kind words are truly appreciated, and we are glad we could assist you in your property search. Thank you for recommending us! Regards, Reeds Rains
1/5
TrustpilotIf you want to waste your time on the…
If you want to waste your time on the market, recieve no support from the agent. Have them make up contracts. Never have staff to do viewings and end up taking your own photos of your property on your iphone and have them not let you leave them as an agent when you raise the issues. Reeds rains Hull is the agent for you.
Hi there,Sorry this has been your experience with Reeds Rains. In order to address this we would like to investigate this further. We will send you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotA super bunch x
What a lovely bunch they are! Helpful and knowledgable and always there to answer your questions.It’s a stressful time but I’m glad and reassured they are just that call away. With their help hopefully we will be moving into our new home soon.
We are so glad to hear our team has been helpful and reassuring during this stressful time. We wish you the best with your new home! Regards, Reeds Rains
5/5
TrustpilotBeen supportive through all my…
Been supportive through all my application...they understood ive had a tough time since my Husband passed away Love all the staff from reeds rains
We are truly touched by your kind words and are so glad we could support you during such a difficult time. We appreciate your positive feedback. Regards, Reeds Rains
1/5
TrustpilotWaste of Time
I used Reeds Rains to list my property, they were all singing and dancing with positivity but once I’d paid for ‘professional’ photography, I seemed to be forgotten about. (Photographer was rude too!) I didn’t get any viewings so was constantly chasing the office for updates. I had a friend put in an enquiry and they didn’t contact him for 10 days!!!!! Never answer their phones or emails. Was on the market for 4 months before I switched to another agency and the house was sold within a month. Staff clearly don’t care about the sale, more like they are incentivised to get the listing.
Hello Claire,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotUseless
Do not use these incompetent con artists.Had our apartment ruined by a serious leak from the apartment they manage above us. After the building's management company sent out a plumber to turn off the water to stop the leak, Trudy in the Ballyhackamore branch told their tennant to just turn the water back on again. That was on Saturday morning, on Monday morning the building's management company plumber came back to repair the serious leak and was told to stop by the incompetent Trudy. Several hours, and the need to complain multiple times, later, as well as more buckets full of leaked water collected, finally the completely incompetent Trudy at the Ballyhackamore branch managed to get a plumber to come out and fix the leak. Now after many failed attempts to get the incompetent Trudy to provide their insurers details I have come to the conclusion that the only option is to take legal action against them to force them to give me the details of their insurers so that I can have my seriously damaged property repaired.If you let these incompetent imbeciles do anything for you in any capacity, be warned, you will end up in court facing significant costs just because of their gross stupidity and incompetence.
Hello Derek,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotCannot fault the service Fantastic.
I have been dealing mostly with Dean the Branch Manager at Hazel Grove and he has been super, explaining everything and keeping me updated on a regular basis. He is very approachable and is making our experience a seemless one. Thank you Dean !
We are thrilled to hear about your positive experience with Dean. It's wonderful to know that he has been so helpful and communicative throughout the process. We appreciate your kind words and will be sure to pass your feedback along to Dean.
1/5
TrustpilotReddish branch
Reddish branchTOTALLY INCOMPETENT, RUDE and the most UNPROFESSIONAL COMPANY EVER.Completed my sale with this company two weeks ago, after accepting an offer in early February ! ! !They DON’T check buyer’s details, they make up unbelievable stories about the buyer.The Manager, Mark is completely incompetent, lies and is RUDE. NEVER acknowledges emails or calls and also uses a different name when the seller questions what is happening.To date, not had any confirmation of my payment, no thank you for using the company or a survey regarding the services provided.PLEASE PLEASE do not use this company for your own sane of mind.
Hi Andrew, we’re very sorry to hear that you had such a negative experience with us. Conveyancing has been taking longer than we’d usually like and we apologise for the way it has affected your sale. We'll be in touch with you with a confirmation of payment soon. Kind regards, Reeds Rains
5/5
TrustpilotFriendly, polite, knowledgeable staff.
Friendly, polite, responsive and knowledgeable staff. Whatever my query, they respond quickly and positively. The have outperformed other companies that i have used.
We are so happy to hear that our team has provided you with such a positive and responsive experience. Your kind words truly motivate us! Regards, Reeds Rains
5/5
TrustpilotOur dealings with Reeds Rains have been…
Our dealings with Reeds Rains gave been flawless. They sold our house for full asking price in 5 days to our 2nd viewer of 6.
We're so happy to hear about your successful sale and that our service exceeded your expectations. We appreciate your kind words! Regards, Reeds Rains
2/5
TrustpilotDeeply disappointing service
Sadly, not a great experience with Reeds Rains Hebden Bridge. TL:dr, don't use them, better to do it yourself which is pretty much what I did. I initially dealt with a manager who was great, but unexpectedly (to me at least) left just as my house was about to go on the market. Then followed 3 weeks of an incomplete and incorrect listing on their site and Rightmove. There were endless corrections and back and forth from me, to no avail. Then a new manager started and this was finally corrected.The second viewers were the ones who ended up purchasing the house and are lovely, lovely people. Who at their own admission were clueless as to the process. I was told by Reeds Rains that they were cash buyers - they were mortgaging their own home and using the cash to buy mine. I understood this to mean that Reeds Rains had confirmed they had the cash in their account since they repeatedly told me they were cash buyers.They didn't. Reeds Rains only went so far as to prove that the buyers had mortgage approval, no more. I could get mortgage approval tomorrow and it would be meaningless. This resulted in 3 months down the road when it came time to exchange contracts, the buyers could not as they did not have the deposit money - nobody had thought to check this. They also didn't have the mortgage....and again, nobody had checked. An incredibly stressful 3 weeks followed while they actually secured their mortgage, not able to exchange contracts with me so I had absolutely no security at all. This should have all been confirmed before I accepted the offer - and I foolishly believed the correct due diligence had been done. All that had been done was a conversation with the buyers mortgage broker ('well, he had known them 20 years and vouched for them' - really???) and a confirmation of the mortgage offer. I literally chased this every step of the way myself - hence my point about do it yourself!
Hello Sonia,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
Trustpilot5stars from me the team was very…
5stars from me the team was very helpful in getting me a quick sale for my property, also good with updating me on viewing etc.
We're so glad to hear our team provided excellent support for your property sale and kept you well-informed throughout the process. Thank you for your kind words! Regards, Reeds Rains
1/5
TrustpilotDissapointing & Unhelpful
Excellent when you are looking to rent a property that they are representing as agents, but awful when you vacate.No responses to any emails and they hold onto your deposit long after the landlord has agreed to release it. Covid is their excuse not their real reason.It seems they are just playing for time.Eager to get your deposit upfront but not so keen to return it.Extremely unprofessional and very frustrating.Perhaps they need to employ more staff to be able to offer the level of service required.
Hello Mrs Hesketh,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotI have recently sold my house with…Reeds Rains
I have recently sold my house with Reeds Rains of Wakefield in West Yorkshire. They provided a brilliant service. The head of sales Janet Higgins has been an absolute diamond throughout the process, going above and beyond what was required. Very pleased with them.
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were so pleased with the service you received, particularly the dedication and support provided by Janet Higgins. We value your feedback and will share it with the team.
5/5
GoogleKaris and Rhys were incredibly helpful with the purchase of our first home. They kept us updated along the way which made the process smoother and less stressful for us. Very professional, would definitely recommend and if we ever decide to sell I hope to use Reeds Rains.
5/5
GoogleJust want to say what an amazing experience I've had with Reeds Rain when selling our property. Rhys was great, always professional and always willing to help. We had a bumpy end to the sale (through no fault of Reed) and Karis was genuinely amazing. Without her assistance, perseverance and patience we would never have completed the sale. Thank you so so much! Thank you both. You have been great. Will definitely recommend.
5/5
TrustpilotGreat for first time buyers
Our real estate agent was Neil Price from the Coventry branch. As first time buyers, we had no idea where to even start but we found the help and advice from Neil essential in starting our journey. Throughout the buying process, communication was great as we were constantly kept up to date - with any questions we had answered swiftly. Even after moving into the property, he assisted us with a few queries we had about the property and got back to us the same day, sorting the questions we had. Thank you so much to Neil - we can’t wait to start making this house our forever home.
5/5
GoogleI would like to put on writing how pleased I was with all the team and in particular Karis, and Reece. Both of these individuals always returned calls and kept me up to date when selling a property as a result of probate. We had tried a previous agent before coming to Reeds Rains and lost valuable time that said when we did decide to move it to Reeds Rains it was placed on the market within 24 hours and we a huge upsurge in viewing numbers and multiple offers despite placing it on at the same price as the previous agent was advertising it at. It’s been a complex case but these staff members have been exceptional !!!
5/5
GoogleWe recently have purchased a property from Reeds Rains Bedworth. The service we received was incredible from the whole team, no matter who we spoke to, we felt heard and understood as first time buyers. However, a special mention to Karis and Rhys who, we felt, went above and beyond for us in this purchase. We couldn’t recommend Reeds Rains highly enough for the service they provide and we would 100% be back, whether to purchase or sell in the future.
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