Reeds Rains reviews in Bedworth

★★★★★ 1/5

Trustpilot

Awful service

Awful service. Moved around and been renting for the past 7 years and I have never had an experience like this. I've never had an application process thats taken more than a couple of weeks max. With Reeds Rains, it has been 4 weeks and still not sorted. References were an issue due to them using the incompetent service that is Experian. Everytime you contact the office, you get fobbed off and you can never get through to the person dealing with your application unless they happen to answer the phone by chance. Looking to BUY a property soon and I will not be interested in any property advertised by Reeds Rains! First and last!

Zainab · 3 August 2019

★★★★★ 1/5

Trustpilot

Poor service - Halifax

Just thought I would highlight to potential sellers the service sellers are receiving. I contacted the Halifax Branch through rightmove last weekend to view a property they had for sale. I am a cash buyer and they have still not made contact. I would. E very disappointed on this service if they had been selling my property

Anita · 19 June 2024

★★★★★ 5/5

Trustpilot

Wonderful service and support at the worst time of my life

I am in the process of securing a tenancy through the Rotherham branch. I cannot fault the experience so far... Reeds Rains has made everything so easy at the most difficult time of my life - moving out of my late mother’s house as it must be sold - so I couldn’t appreciate them more in this period of intense grief and turmoil. Communication is excellent and service is friendly. I am also incredibly impressed with the tenant portal, which makes it so simple to set up services and utilities. All in all, I would like to commend Reeds Rains, and especially Sarah, my main point of contact, for taking so much of the stress out of this massively difficult life-changing time that I’m going through.

Ellie · 16 July 2019

★★★★★ 5/5

Trustpilot

REEDS RAINS REDDISH BRANCH LETTINGS

I came to Reeds Rains after dealing with a terrible estate agent company to help me with a difficult tenant situation. Reeds Rains was completely proficient in handling everything quickly and very effectively. I worked with Heather who was very attentive and friendly. All in all, could not recommend this branch more, they did everything I could’ve possibly wanted as a landlord and are superb at helping landlords with everything they’d need.

Moni · 30 September 2021

★★★★★ 1/5

Trustpilot

Worst agents ever (CHESTERFIELD)

Worst agents ever. So unprofessional and do not stick to their word. Bought a house through them which the sale process was horrendous. They did not enclose the full information of the house sale even though they was quite clearly aware. When it came to light the seller only owned 25% of the property they was trying to sell Reeds Rains has zero knowledge of the 75% owner and it was down to me to purchase the Title Register and send to my solicitor to find out what was going on. The seller was a complete nightmare throughout , basically matched up to the agents! Showed no willing to exchange and complete which when we finally did (on the same day) I was absolutely at breaking point. Passed from pillar to post throughout with different stories from everyone who worked in branch, When I finally got the keys and went to the house the back fence was totally down which I had not been made aware of ( this was no way visible to me from an exterior inspection ) however one of the neighbours notified me that Reeds Rains has been made aware with photo evidence by her, several weeks before.They had promised repair of this as it was blocking her drive however this never happened. After various emails and calls between them and them admitting to me they should have sorted it, they decided to wash their hands of it and advised me to seek advice from a solicitor. After weeks of stress, an unsafe garden for my dog, and upsetting my new neighbours , I was promised a contribution towards the repairs from the seller which Reeds Rains was supposed to sort however this never materialised. So I was left with a very large bill I did not account for when buying the house. Now months later I am still getting letters addressed to Reeds Rains for outstanding bills from before I took on responsibility of the property. Total cow boy outfit! With all the online low fee agents popping up you would think they would try and pull their finger out and stay in business. No homes to sell / let = no job.

Sam · 2 July 2019

★★★★★ 5/5

Google

Would definitely recommend Reeds Rains in Bedworth, absolutely brilliant from start to finish, any questions we had about anything were answered quickly and straight to the point. Sarah who dealt with us was absolutely brilliant, we asked questions about the house we were renting (before we moved in) and she visited the house the same day to get us the answers we needed, very well mannered and has a brilliant sense of humour, would definitely recommend Reeds Rains Bedworth, Sarah was absolutely brilliant!!

Asa · 18 June 2019

★★★★★ 5/5

Google

In December of last year, we found out that we needed to move with only 8 weeks notice from our current landlord as he was selling the property. We spoke to a lovely lady called Karis who went above and beyond to meet our needs and assist us. Not only was she polite and friendly but she was very easy to communicate with and I felt reassured by her. Considering it was a fairly stressful time given the circumstances, Karis made the whole process easy. She really was a pleasure to deal with. Thank you so much!

Stacey · 18 June 2019

★★★★★ 5/5

Google

Reeds Rains have sold 2 properties for me in Nuneaton, the most recent one in June 2018. Often a stressful process, with Reeds Rains' consistent professional and helpful approach, my house sale was completed with minimum hassle. Estate agent Phil Jefferies gave knowledgeable and helpful advice, resulting in a swift sale of my house at an appreciable price, making the fee I paid worth every penny. Karis Griffith kept me up to speed throughout the whole process so I never had to chase up my solicitor or buyer. She was always one step ahead, ensuring everything was being done for a swift completion. All members of staff I had contact with at Reeds Rains mirrored Karis and Phil's friendly, courteous approach. I wouldn't hesitate to recommend them.

Juliette · 18 June 2019

★★★★★ 5/5

Google

I do not usually do reviews as I am not very good at it BUT Karis was a lovely person to deal with regarding the sale of my property at a very upsetting time of my life, and I felt she was supporting me all through the process, keeping me upto date with how things were progressing. I would definately use Reeds Rains again if I had another house to sell and found all other staff that I dealt with to be very professional and helpful when talking to them.

Gill · 18 June 2019

★★★★★ 5/5

Google

Moved into a new property with reeds rains. Sarah was the one dealing with me and was fantastic the whole way through. Had a problem with the sinks and straight away Sarah was on hand to do everything she could to get it sorted for me taking into consideration I have a young child and it wasn't somethin that could be delayed. Within a couple of days the issue was sorted and the contractor they used Dean was also fantastic. I couldn't thank them enough for all the hard work in trying to get the issue resolved.

Sophie · 18 June 2019

★★★★★ 5/5

Google

So glad to have made the decision to instruct Reeds Rains to market our property. Other agents valued it at an identical figure whilst quoting cheaper fees, but Reeds Rains impressed us as a hard-working, pro-active firm who would provide the best service, and so it has turned out. They generated lots of interest in our property, kept us informed every step of the way, and continued to support us right through to exchange of contracts and completion. Everyone at Reeds Rains has been a pleasure to deal with, and Karis in particular has been massively helpful, contacting solicitors and giving us regular progress updates since the sale was agreed. This is a firm that goes the extra mile and I would not hesitate to recommend them.

Jayne · 18 June 2019

★★★★★ 5/5

Google

I'm very glad that I chose Reeds Rains for the sale of my house as they have been fantastic. All of the people involved have been excellent and I would certainly recommend them. A big thank you to Karis who has been my main point of contact throughout and has been keeping me fully informed with a very welcoming manner every time we have spoken . Thanks also to Sarah who works in the office with Karis who I have also dealt with, Matt who did and excellent job with the viewings, and Phil for being very honest and friendly from the start about the service that we received. Well done!

Colin · 18 June 2019

★★★★★ 5/5

Google

Absolutely first class service. My main contact was Rhys who helped me through the entire process start to end. Always available to talk and advise as required. Rhys has been extremely helpful and supportive to make the entire process seamless and stress free. I recommend Reeds Rains (Bedworth) without reservations. Thank you Rhys for all your help

Gurnam · 17 June 2023

★★★★★ 5/5

Google

Couple of staff members I’ve spoken to have been super helpful. Really informative, a great guide. Karis Dell is above and beyond. Thank you for all your help. I highly recommend Reeds rains if you are looking into buying or selling your property. They are all kind and very friendly. Once again thank you very much Karis.

Giasmina · 17 June 2023

★★★★★ 1/5

Trustpilot

Taken the wrong amount and won't give me my money back.

My rent price per month has gone up by an extra £50, however, Reeds Rains has actually taken an extra £75.

Sharon · 7 October 2025

★★★★★ 5/5

Trustpilot

Mr and Mrrs Quintas

Your team was very friendly and very helpful.we have let a house in Barnoldswick and everything was done perfectly without stress.special thanks to Lorna Mason who take care of everything for us, very kind and very professional, she is the best.we will recommend Reeds Rains to everyone

Joao · 24 November 2019

★★★★★ 2/5

Trustpilot

Avoid Reeds Rains if possible - exploitative, disorganised and stressful

We are renting a house managed by Reeds Rains. Our landlord is wonderful, but our experience with Reeds Rains' poor management has caused serious issues and made us feel insecure in our tenancy, leading to unnecessary stress. In the last six months, we have:1) been forced to live without hot water/heating (in February) for two weeks as the Reeds Rains' maintenance department did not pass on information about the issue to our landlord. We made a formal complaint to Reeds Rains who reluctantly (after weeks of calls and emails) agreed to compensate us. They did not take responsibility, despite their agent acknowledging that he had neglected to pass the information on for over a week. 2) Despite going on to a rolling monthly contact (SPT), Reeds Rains are now attempting to force us to sign up to a 12 month tenancy, at the cost of £120. We did not have to do this last year and they are not answering our questions appropriately, and their poor communication has given us the impression that we have no choice but to sign up to the tenancy. Their emails have implied that we sign a 12 month tenancy renewal or our notice will be served. We are not in the position to sign up for a 12 month tenancy as, after two years in the property, our circumstances are changing. There has been no acknowledgement of this or any sense of understanding by their renewals team.3) We are often called for marketing purposes by Reeds Rains local branch who seemingly call to thank us for looking after the property so well and then attempt to sell us products which we do not need, and they will ask questions like 'do you know what you'd do if you couldn't pay the rent?' 4) Our experience when when signing up to the initial contract was comical as their representative was unable to deal with paperwork, frequently lost documents and wasted hours of our time in the branch office during our working days all for a sign up process which should be simple.5) Their fees are extortionate and we will have to pay £120 to leave the contract. Overall, our experience has been fraught with difficulties. The company have little understanding of the situation renters are in, and they attempt exploit our position for their financial gain. We would not recommend any landlords to use Reeds Rains to manage their property, and we could advise renters to use a different lettings agent.

Elinor · 24 May 2019

★★★★★ 1/5

Trustpilot

Shafted and lost money

I went with Reeds Rains because they were selling the house we wanted to buy and therefore it would be in their interest to sell ours.They found a cash buyer living in rented accomodation; a couple on their second marriage who both owned houses and were selling them. Hers had been sold and they were buying ours with the proceeds. His was being sold and the proceeds were to be used to do a loft extension to add a 4th bedroom to our house that they needed. On the basis of them being cash buyers and could complete quickly, we agreed a sale price £20K less than our asking price.6 weeks down the line things weren't progressing and I started chasing Reeds Rains only to be told there was a problem at the bottom of the chain. WHAT? There is no chain, they are cash buyers. Oh, soon after you agreed the sale they decided to incorporate his house sale into your house purchase.So our cash buyers had turned into a chain of 3 and Reeds Rains hadn't even decided to tell me. If I had known, I would have re-negotiated the price.Reeds Rains insisted that they had told me as soon as the deal had changed and it was on their file. They are LIARS (as I suspect all Estate Agents are), and had not sent me anything in writing to ensure I was aware of the change in circumstance.We didn't actually manage to move until 3 months after Notification of Sale. So much for a quick sale which cost me £20K.I would advise anyone buying and or selling to get EVERYTHING in writing and not just rely on telephone conversations.

Chris · 19 May 2019

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

Absolutely disgusting treatment from the agents and landlord. I don’t think the box is quite big enough to fit all of the problems we have encountered in the last year. The lack of communication is atrocious, and the inexperienced staff is embarrassing. Don’t think they know that my partner worked for an estate agents and knows all the legalities of certain procedures which they clearly don’t know. Avoid at all cost.

Consumer · 8 August 2023

★★★★★ 1/5

Trustpilot

Worst Experience of my Life!

We attempted to purchase a house through Reeds Rains some time ago now and it's taken me a long time to get over the issues we had with their awful and unprofessional customer service. Thankfully the branch we used, Fulwood Preston, has now been closed down although no doubt the staff involved will still be working within the business in their disgusting manner.We attempted to put offers in on a particular property but Susan Taylor, who we unfortunately had to deal with most of the time, was extremely obstructive and lied throughout the process. At one point Reeds Rains chose to not pass our offer on to the vendor and it was only when we made contact directly with the vendor that this was discovered. The vendor was absolutely appalled by their attitude and even went into the branch to tell them what they thought.It was quite clear throughout the process that Susan Taylor did not want us to purchase this house, although we never found out why, as her attitude was consistently awful. The branch manager told us to go to see our mortgage advisor and get in touch when we had done so. Our mortgage advisor kindly called the branch on our behalf as we had been instructed to do. Unfortunately Susan Taylor answered the call. After he passed on all the information they had asked for Susan Taylor said "I don't understand why you've called because they are not going to get this property anyway" before slamming the phone down on him. He was understandably shocked.After some time we eventually got our offer accepted only to be told at the last minute that the other potential buyers had finally decided to match our offer and the vendors had decided to go with them as they were sick of the whole saga. We accepted their decision but it was clear that Reeds Rains cost us the purchase of this property with their underhand tactics and awful customer service. Strangely enough when the property did eventually go through the sale price was £5000 less than what we had offered which only confirmed my suspicions.Disgusted with the service we received we decided to take our case to the ombudsman. Throughout the complaints process Reeds Rains were absolutely terrible, contradicting themselves and refusing to believe they had done anything wrong.After many months the ombudsman made their decision and ruled in our favour on three separate counts. They agreed with exactly what we had said right from the start and we were awarded our much deserved compensation.What astonished me is despite the ombudsman ruling that Reeds Rains acted unprofessionally at various points and that they had caused unnecessary emotional stress, never once has anyone at Reeds Rains apologised. I thought when the cheque for our compensation arrived in the post it would be accompanied with an apology but no. Absolutely nothing.What a terrible company from top to bottom.

Jay · 29 April 2019

★★★★★ 1/5

Trustpilot

Horrendous Customer Service

Horrendous customer service from start to finish, i will never deal with Reeds Rains again due to complete lack of professionalism and arrogance received from the Rothwell branch. I would advise anybody looking for a property to use another branch on the high street. You pay extortionate fees for a service that is absolutely disgraceful, they are quick to take your money but its painful to get back what is yours. When asking questions regarding the property and fees, they give you an indirect answer and beat around the bush, not to mention fees that are not clearly stated. Completely dishonest, incompetent and rude. If I could give 0 stars they would certainly be getting this. The worst person from the Rothwell branch for customer service was Joanne Woodhouse, who in my eyes is completely unemployable, due to her attitude and inability to be professional, she should not be working in a business that is anything to do with customer relations, but it wasn't just one person, this seemed to be the case from managerial level down. Jorden Harrigan was another employee ("Property manager") whose customer service was appalling, he seemed to get a kick out of making things as difficult as possible and thrived off sending arrogant emails, seemingly with the intent to wind you up. I cannot reiterate enough to stay away from Reeds Rains!

Joss · 25 April 2019

★★★★★ 5/5

Trustpilot

We would like to thank Reeds Rains for…

We would like to thank Reeds Rains for all their help and assistance in our recent move A great team who put a in lot of effort on our behalf and specifically Alison who gave help and advice all the way through thanks again Steve & Sue

Susan · 23 November 2024

★★★★★ 4/5

Trustpilot

PEMBERTON BRANCH

PEMBERTON BRANCHI have only been to 1 viewing but I can say that Alan was a dedicated professional. He quickly put our minds at rest when he contacted the office for further advice He was very knowledgeable on the area and on local housing stock (We didn't know the area very well) The head of Letting Bryony was also equally as quick to respond to my questions, both by phone and email. If our viewing is not successful we will obviously ask them to keep us in mind for any potential rentals that ticks our boxes. John & Mary

Jack · 5 March 2019

★★★★★ 5/5

Trustpilot

Great staff too deal with

JUST · 13 October 2026