William H Brown reviews

★★★★★ 1/5

Google

Contacted them to view a property, they called and confirmed 11:00 am on 19/02 and the lady said she will send a text and email to confirm and provide full address. No text or email was received and the messages went unanswered. I called them at 13:50 on 19/2 and spoke to a Mr Mahmood who said Martin is dealing with it and per Martin the viewing was not going ahead and that Martin will call you back. When asked, if it’s going to be today, he said Martin is not in today. It clearly shows that they were not serious about the viewing and unilaterally decided that it won’t go ahead but kept me in a lurch Very disappointed!

Ali · 21 June 2022

★★★★★ 5/5

Google

Contacted them to deal with a sale of a house, dealt with Gino the manager, he came out to complete a valuation and took photos etc, property went live the following day and had a number of viewings, we accepted an offer within 24 hours of being on the open market. Gino kept us up to date with everything, every step of the way until completion. Very professional and friendly and achieved the best price for us, would highly recommend their services and would definitely use again.

Giovanni · 21 June 2022

★★★★★ 5/5

Google

Just started our journey to buy a place but so very impressed with Rahim I had to write a review. He went above and beyond to help keep us informed and arrange a viewing at short notice and if this all goes through I will certainly be …

Jane · 16 April 2025

★★★★★ 1/5

Google

My question is, does this company take any notice of the terrible reviews they have on a regular basis throughout the UK. As a retired Sales Directir within customer service the most important thing in any business is customer service/satisfaction. Its does seem this agent is not interested in improving its service. My issues are far to long to list, all I will say is when you are waiting on exchange and completion on a house move it is one the most stressful things we do in life, when your agent fails to communicate with you and with they clients to resolve issues and it take 5 working days with no feedback this is unacceptable come on W H Briwne management wake up and act. Date of experience: 24 July 2023

Kevin · 25 August 2023

★★★★★ 5/5

Google

We received an excellent 5* service from Mahmood based in Bedford Branch! Upon arriving for viewing the whole process was carried out with professionalism, respect and easy communication. Mahmood made it easy and welcoming for us even with the current covid restrictions. Since then he has continued to help us with our enquires and has been a fantastic mediator between us and the vendors. We thank him for this experience and continue to look forward in completing the process. Highly recommend William H Brown Agency! Mahmoud represents the company really well. Thanks againPositiveProfessionalism

Yousuf · 21 June 2021

★★★★★ 3/5

Google

Connor from WHBrown has been amazing throughout the whole process and really helpful. As first time buyers he took the time to explain everything to ensure we understood it all, and was always available when we had any questions. …

Jamie · 16 April 2025

★★★★★ 1/5

Google

Unprofessional staff. Called to arrange a viewing for a property that was due in auction, requested details and dates of auction and was told I'd be notified once a date was set. Called back only to be told property had been sold via the auction.

M · 29 January 2025

★★★★★ 5/5

Google

Gino and his team are very keen to please and do everything possible to find your dream home then do all possible to help move you in .the team very easy to talk , and get advice. I was very happy with the service I received.

Hetty · 21 June 2023

★★★★★ 5/5

Google

Excellent service from start to finish. We liaised with Gino all along during our purchase and he ensured to provide us with transparent and up to date information at every stage. Gino even went above and beyond to collaborate with conveyancers across the chain and vendors to speed up the process. Thanks Gino and Bedford team.

Ananth · 21 June 2022

★★★★★ 5/5

Google

I asked W H Brown to sell my parents house. I was advised by them to sell by the modern method of auction. The service that I received from Gino and his team was flawless from start to finish. Their marketing and professionalism and work ethic was superb. Thank you for all your hard work.

Paul · 21 June 2022

★★★★★ 1/5

Google

So twice this week I received calls from their office where someone has rang me, then hung up. I called the office and spoke to hakeen? Raheem? Asked why am I being called and I want to be removed from the database, he asked my name …

Naomi · 16 April 2024

★★★★★ 4/5

Google

My purchase was dealt with by Neil who was personable and provided a good service. He made particular efforts to resolve loose ends and to progress the sale. He was excellent in reassuring a stressy buyer! I would not hesitate in using Neil’s services if I was buying again through William H Brown

Angela · 23 November 2023

★★★★★ 5/5

Google

Would highly recommend Gino and his team, he dealt with the sale of our late father's property from beginning to the end. Very professional, helpful and kept in touch with feedback on viewings throughout the process. Thank you again and would definitely use William H Brown again in the future.

Maria · 21 June 2022

★★★★★ 5/5

Google

From the very beginning I found the process went without any problems. All the staff at William H Brown worked hard to get a sale for me..Especially Gino & Hristo(Special Thanks To You Both). Would Highly Recommend William H Brown to anyone Especially in the Bedford Region. Once again Thank You .

Satpal · 21 June 2021

★★★★★ 1/5

Google

This estate agent is dealing with the sale of my late mums house. We have had no feedback or update from them. They were deceitful and have not kept their word . My mother's house was on the market from May .They did not promote the property all they did was to asked us to reduce the selling price. Finally received an offer from a buyer however we have not received any feedback from William H Brown. Worst service ever. We would have gotten out sooner however we had signed a 4 month contract in April 2022. The property is under offer at a reduced price however we don't know what is going on.

Anne · 21 June 2023

★★★★★ 1/5

Google

You allowed someone to be hit on the head with concrete. This shouldn't have happened and is unacceptable.

Liban · 12 December 2024

★★★★★ 5/5

Google

Very good and quick service very friendly especially Gino him self will definitely come back and would recommend best Estate agents in BEDFORD thanks guys 😊 …

Meherban · 21 June 2023

★★★★★ 5/5

Google

Excellent experience with WHB. Mahmud in particular was a super star and he is the reason we got exactly what we wanted. Khulan is also a gem. Both very approachable and professional. Would highly recommend!

Toyin · 21 June 2022

★★★★★ 3/5

Google

Easy site to navigate and great if you want to sell a property but not good to buy as God they are expensive

Stuart · 16 April 2024

★★★★★ 5/5

Google

I had a very good experience with William Brown. Mahmud was excellent in providing information and keeping me in the picture as the purchase progressed. A commendable service indeed!

Maz · 21 June 2022

★★★★★ 5/5

Google

This branches service is top notch. They keep their customers at the heart of everything they do and this was abundantly clear with the service we received from Elecia. She was professional, polite and friendly. she was very quick to deal with any questions we had and personally went to find these answers. We were very surprised to find out that she is very new to William H. Brown and the estate agent business as her attention to detail and knowledge led us to believe that she had been in the job for a number of years. We highly recommend William H. Brown to anyone who is looking for an excellent service and recommend asking for Elicia.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 25 August 2021

★★★★★ 2/5

Google

Once valuation was done which was good.then the service was very lack lusture.

Marco · 16 April 2024

★★★★★ 5/5

Google

We would highly recommend William H Brown to anyone who is wishing to sell their property. Our agent was Hristo, we can't thank him enough for his tenacity, determination in helping us with the sale of our property. Hristo, thank you for your continuing support, professionalism, knowledge throughout. Thank you for keeping us well informed! Once again we can't thank you enough. Navin & Jayne 😁PositiveResponsiveness, Quality, Professionalism, Value

Ja · 12 December 2021

★★★★★ 5/5

Google

Although we got off the great start with Willian H Brown, once we had found a buyer this quickly changed and haven’t had a good experience at all in the last three months, communication and honesty are key to us as most others I would think, but sadly I wouldn’t recommend them going forward.

Donna · 21 June 2023