Connells Lettings Bedford reviews

★★★★★ 5/5

Google

I recently purchased a property through Connells and would 100% recommend their service. Simon, the estate agent we worked with, truly went above and beyond to ensure the sale progressed as smoothly as possible. He was proactive in chasing solicitors and kept us consistently updated on every development, no matter how small, which made a real difference during what can often be a stressful process. The situation involved a particularly difficult seller, but Simon handled things professionally and fairly for both sides throughout. What stood out most was his dedication, despite this being a smaller property where commission would likely have been minimal, it was clear that his priority was making sure the sale went through successfully and that everyone walked away satisfied. While we did experience a few minor teething issues and are still awaiting a follow-up from Connells, overall the experience was very positive thanks to Simon’s commitment and hard work. I would highly recommend Connells to anyone looking to buy or sell a property.

Emma · 14 April 2026

★★★★★ 5/5

Google

We would recommend Connells Bedford to anyone looking to sell their property. When we first met RJ for a consultation on selling our place, he was clear and transparent in his communication on the process and pricing. The good communication was kept throughout the process with RJ remaining for the most part the main point of contact, which really helped us feel that the sale was well managed. For the viewings Vlad was very respectful of our house in terms of access and kept us updated on the appointments and how they went. He had also prepared for the viewings knowing the key points about the house and being very welcoming with potential buyers without being too pushy with a likeable natural style. We had a sale fall through during the process, but not at fault of Connells, and the team worked hard to get the house back on the market and sold very quickly. RJ and Lee were helpful in chasing solicitors and other estate agents throughout the process and keeping us updated. We want to say a thank you to the Connells Bedford team, in particular RJ, Vlad and Lee.

Tom · 16 February 2026

★★★★★ 5/5

Google

We honestly cannot thank Scott at Connells enough for everything he has done for us. From the very beginning, Scott (Broker) has been nothing short of exceptional, knowledgeable, patient, supportive, and completely dedicated to making sure we got the best outcome possible. He guided us through both a re-mortgage and a brand-new mortgage for our new home, handling every challenge with professionalism and genuine care. What truly amazed us was his commitment, he even continued to support us while away on his own holiday! That level of dedication is rare, and it speaks volumes about his passion for helping his clients. Because of Scott’s expertise and persistence, we’ve reached one of the biggest milestones of our lives: completing on our new home. It’s a dream come true, and we know without doubt that it wouldn’t have happened without him. Connells as a company has been great, but Scott is the star. He is the reason this journey felt achievable and stress-free, and we will be forever grateful. If you’re looking for a mortgage broker who genuinely cares and will go above and beyond, Scott is the one., Edwin & Ijeoma

Edwin · 27 October 2025

★★★★★ 5/5

Google

The service we received from Connells, Bedford was professional from start to finish, Simon and other staff made themselves available for all viewings we requested and kept us informed of all information. We couldn’t fault any of the team at Bedford as all were very helpful throughout. Thank you for helping us find our forever home, Alicia & Matt.

Alicia · 16 February 2026

★★★★★ 1/5

Google

I want to start with a positive, which was that Mihai was fantastic and provided fantastic viewings to the properties I was interested in. Firstly, they gave me the wrong keys when it was time to actually hand them over and didn't notice for almost 2 hours. I can understand a small mistake, however a series of small mistakes is just negligence, which is how Connells appear to operate. After I had made my offer they asked me to provide documentation proving I was in a financial position to offer on the property but kept using this as an opportunity to push their mortgage services on me, employing mental gymnastics as to why I would accept their worse deals and pay them for the chance to do so. All the deals offered by them are accessible directly from the lenders and/or free mortgage brokers who take commission from the lender. The solicitors they were pushing were both overly priced and badly reviewed and I am glad I didn't go with the solicitors offered. My vendor went with the Connells recommendation and their solicitor submitted incorrect documents and were generally uncommunicative for months on end, myself and the vendor opened up a personal line of communication as my vendors solicitor was so poor at communicating and this is largely what saved our chain. Communication with any member of Connells was extremely lacklustre. I was told multiple dates for exchange/completion and none of them were true and each time I pushed for more information, I would receive no communication back. Multiple exchange dates offered by Connells were actually just made up when I talked directly to the vendor. When I would receive a response it would be unnecessarily snarky, at one point during a call with my solicitor they remarked that they found it difficult to cut through communications as the individual from Connells put more effort into chest-puffing than actually addressing concerns or answering questions. Connells made empty promises in hopes to push me towards both exchange/completion dates that did not work with me with less than days to decide when I had been chasing these dates for almost 4 months. I followed the official complaints procedure however received a fairly unapologetic message back and it's confirmed for me, my property won't be sold with Connells and I certainly won't be buying anything with them involved ever again, especially not for purchases at this level.

N · 31 March 2025

★★★★★ 5/5

Google

The overall experience was exciting from day one to the last minute of receiving the key and regarding the Connels team, everyone was very responsive, special thanks to Scott and Vladimir and everyone else, of course thank you very much.

Georgi · 16 March 2026

★★★★★ 5/5

Google

As first time buyers we first looked at houses with Connells, they were professional and knowledgeable on the properties. We had found another home with another estate agent but unfortunately that had fallen through last minute. So we start looking again. We found a lovely house with Connells, we were welcomed by Simon. He was very helpful. We told him our situation and once our offer was accepted he was keen to get us in quick. Any enquiries were quickly resolved and chased the seller if needed. Very pleased with their service. Highly recommended.

Ashleigh · 16 March 2026

★★★★★ 5/5

Google

I count myself lucky to have been introduced to Lauren Galway when I entered Connells Estate Agents in Bedford. From the very start she was polite, friendly and proactive in helping me find accomodation to rent. After explaining that I was relocating from Ashford, Kent to Bedford for professional reasons and that I needed to rent out a place before the end of the month she went out of her way to make sure I could secure suitable property to rent in minimal time and cost. This was achieved by informing me of a property not yet on the market which meant I was among the first in the queue to visit it. Also, by accepting documents from me in advance to speed up the application process. She also suggested I do a viewing online rather than travel to Bedford to save on time and travel costs. Despite not being on the market a viewing was arranged in just four days! In anticipation of me accepting it post viewing, Lauren had prepared documents to sign. As she rightly expected I signed them immediately after the viewing beginning the application process. In our subsequent communications by email and phone Lauren's response to all my questions and requests was quick and clear ensuring I completed all the required paperwork (homelet reference, holding deposit etc.) as rapidly as possible. This was only possible if Lauren was in regular communication with the landlord advocating my application. There was even a moment of communication breakdown with the landlord due to the latter losing their phone. Lauren went beyond the call of duty by going to the landlord's home address to communicate in person on my behalf! Thanks to Lauren's remarkable efforts I received the good news that I was chosen to rent out the property out of all the other applicants and this within two weeks after the viewing! It was also all done remotely ensuring it was achieved in minimal time and at minimal expense and in an efficient stress-free manner. Thanks to Lauren's professional and friendly customer service skills, not only was my move smooth and stress-free I was also made to feel very welcome in Bedford. I cannot thank nor recommend Lauren enough for her professionalism.

James · 23 September 2024

★★★★★ 1/5

Google

Absolutely shocking. We booked a valuation for our property in May with Bedford Connells, they turned up half an hour late and the information they gave was just waffle to be honest. We shopped around, was shown round a house by Flitwick Connells and we thought they were excellent; we asked them to value our property instead. That went fine and we signed a contract, the Bedford office got wind of it and their regional manager demanded the property be taken back from Flitwick, they fought for us but ultimately we had to be with the Bedford office. Nevermind what the customer wants. We had 1 viewing, which they turned up about 40 mins early for, this was fine but we needed to get dog and baby out the house. We walked outside to the estate agent showing them round next door's driveway and double garage, so they had no idea what they were selling. 8 weeks into the contract, no further viewings. My husband calls to ask why and they say 'I'm not sure, maybe we should view the property so we know what we're selling.' Joke. They all of a sudden want to book in 3 more viewings, all get cancelled or we never hear back about the viewing time. Almost like they lied to show they're trying. We had enough and asked for them to take our house off the market when the contract ended (about 6 weeks before contract end this was), they immediately sent us a 28 day notice. I emailed back and advised I did say we wanted to be on the market until contract end, no response. I would strongly advise to avoid Bedford Connells if you can. I thought Flitwick were brilliant and all of this could've been avoided if the Bedford regional manager wasn't greedy and demanded our property be with them.

Natasha · 19 August 2024

★★★★★ 4/5

Google

I had a couple of viewings with Kian who was very knowledgeable, enthusiastic and a cheery disposition! Also thanks to Simon for the follow up chat, again was nice to feel some good customer services vibes, as it can be a bit dry these days!

Ruvina · 27 October 2025

★★★★★ 5/5

Google

Our lettings agent Lauren Galway at Conells was absolutely brilliant, the process in gaining the keys to our new flat took only a week, she was available with any query and solving problems for us even on her day off. I’d highly recommend asking for her to conduct any lettings for you as she made what is usually a stressful time so much less stressful. She was also lovely and even once we had the keys and moved in was helping to resolve any issues, without even being asked to. Company is so lucky to have her working there, thank you!

Daisy · 3 August 2024

★★★★★ 5/5

Google

I can't speak highly enough about Lauren. As a landlord, I’ve had my fair share of challenges, but Lauren’s advice has made a world of difference. She is always available with great insights, and her level of customer service is top-notch. She goes above and beyond to make sure any concerns are addressed, and I always feel heard and supported. If you need expert advice and amazing service, Lauren is your go-to!

Jade · 16 October 2024

★★★★★ 5/5

Google

Just completed on our house purchase, and we dealt with Simon and the team, and they were very helpful and made the whole process easy. Well done all and thank you

Kihor · 26 December 2025

★★★★★ 5/5

Google

Vladimir and the team did a great job from start to finish in order for me to purchase my property. Thank you all.

Rajesh · 16 February 2026

★★★★★ 5/5

Google

A huge thank you to Krystian. He has gone above and beyond to ensure we have our new home. We cannot thank him enough for his work and dedication throughout the process.

Giulia · 26 November 2025

★★★★★ 5/5

Google

In our house search Kian has been very helpful and accommodating in arranging viewings and showing us around the property. A very professional young man who answered any questions we had. …

J · 16 November 2025

★★★★★ 1/5

Google

Extremely disappointing experience. I expressed interest in a property on the very day it was listed and was told the keys hadn't yet been received from the landlord. I was assured I'd be contacted for a viewing as soon as they were available. Despite following up multiple times over the next two weeks, I was eventually told that all viewing slots had been filled without ever being given the opportunity to book one. The communication was poor throughout, and there was clearly no consideration for prospective tenants. When I raised my concerns, the response was dismissive: a simple “sorry, nothing we can do.” Very unprofessional and frustrating experience overall.

Sarvesh · 27 October 2025

★★★★★ 5/5

Google

Excellent service from the Connells Bedford team, in particular Mihai, who organised a vast range of property viewings clearly mindful of my criteria and very knowledgeable with property investment requirements. He went over and beyond to ensure I was informed and satisfied with the viewings whilst demonstrating good healthy working relationships with the sellers. Thank you!

Marion · 8 January 2025

★★★★★ 5/5

Google

Great service from Connells. Simon, Lee, and Vlad were friendly, helpful, and professional throughout. Would definitely recommend.

Sanoop · 16 February 2026

★★★★★ 5/5

Google

Huge Thank you to all Connells team for making our selling journey easy and enjoyable. Simon has been brilliant in all aspects, he was like helping friend who is all the time there for you! Thank you Connells team one more time making our journey easy!

Simona · 23 September 2024

★★★★★ 5/5

Google

Big thank you to Simon Manning, the branch manager, and his team for their excellent customer service and support. Even though the sale took longer than expected overall, it was wise to have chosen Connells to sell my house.

Seyd · 16 November 2024

★★★★★ 5/5

Google

Vladimir was ever so friendly and polite, and he took great care in showing us around the property. We were absolutely chuffed with his service.

Annie · 16 May 2025

★★★★★ 3/5

Google

I was really impressed with my valuation and sales side. They got people through the door and kept in touch very well at this point and I did sell my property in the first 4weeks. Unfortunately the after sales became a nightmare we ended up in a 17week chain. Initially the team were helpful and worked hard toward getting things going. However as things became more challenging the service become poorer and poorer. Some members of staff were unprofessional and other members hid from calls or giving clear answers. Will is very knowledgable about after sales but in this instance after a long time in the chain, it didn’t leave me feeling that the service is one I can recommend. I was consistently told there isn’t really an ‘after sales’ side and it should be down to the solicitors. However they would rarely call my solicitors or other estate agents involved. This ended up in frustration and miscommunication. The sales team are great and I can only say very positive things about Nick, RJ and Giovanni. I hope the rest gets improved to reflect their standards and service!

Alessandra · 16 June 2020

★★★★★ 5/5

Google

Connels have been amazing helping me move into a property. Lauren has been so helpful and patient with me. They're such a friendly team and I couldn't recommend them highly enough

Rhiannon · 23 September 2024