Trusted Agent profile
★★★★★
27 reviews across 1 platform
4 North End, Bedale, DL8 1AB
Robin Jessop's Bedale office at 4 North End is rated 3.8 out of 5 across 27 reviews on 1 platform, including 27 Google reviews rated 3.8.
Every review we hold for the Bedale office, from every platform, shown as written. First names only.
5/5
GoogleHaving used another estate agent unsuccessfully, Robin Jessop rescued us. They are friendly, professional and most of all honest. They always answer the phone and they do what they say they will. Practical advice is always on hand and they are very approachable. Mitchell and Sam have been amazing and attentive. I wish we’d used them to sell our house in the first place. I would highly recommend using Robin Jessop.
1/5
GoogleWe were trying to buy a property through this agent. Having experienced several different estate agents over the last few years, and experiencing from a buyers perspective, I would never use or recommend this agent to sell a property. I don't want to name names, but the person we dealt with was incredibly unreliable. They never called back when they said they would. Sometimes days would go past and we'd get a very late evening call as if it was an after thought. When we called to push along our purchase (pretty sure they should've been doing that) the agents in the office has no clue or info on progress. Bearing in mind we were trying very hard to spend a large amount of money on a property they were selling and had increased our offer to do so. They insisted we did a viewing, which I had to drive for 7 hours for, but didn't host it themselves and left it to the seller. We asked specific questions very early on and were told several times there were no issues in relation to our queries. It may be that the seller had hidden this from them, however I would've thought some due diligence to ensure they're answering questions correctly is important. We were incredibly patient and waited several months, moving my family into temporary accommodation to make sure we could buy the property. Heard hardly anything from these agents, barely a phone call in 3 months. They took full advantage of our patience. There were subtle hints from the agent about not raising enquires in order to speed up the process. However it turns out after enquiries were raised, there were several major issues that we feel the seller and agent had hidden or incorrectly informed us. We were forced to exit from the process and put my family's life in limbo for even longer. Thankfully we found another property and the agent (Your Move, Goole) absolutely blew Robin Jessops out of the water with customer service and attentiveness and really showed them up. I'd never use Robin Jessop and I would never recommend them.
5/5
GoogleWe dealt with Richard Towler in respect of the purchase of our property in North Yorkshire. There were significant complications in the purchase which resulted from problems with our sale but Richard was able, through his patient and attentive approach, to keep everyone motivated to conclude the transaction. Whilst he didn't deal with our sale we would certainly use him in the future should we ever decide to sell our property. Although acting for the seller he made sure that we were kept informed about the latest position and was courteous and professional in all of his dealings with us without being intrusive.
5/5
GoogleWe are very grateful for the excellent service we received from Andrew when selling my parents property and negotiating the sale of their new bungalow. The whole process was handled professionally with clear communication throughout and really appreciated the helpful advice and personal approach. Thank you for making the sale as smooth and stress free as possible. We wouldn't hesitate in recommending Robin Jessop Ltd.
5/5
GoogleI purchased a property marketed by Robin Jessop in Bedale, I had the pleasure of dealing with Lauren Terry. She always went above and beyond and is super professional. Nothing was too much trouble for her. I could not of been happier and should I decide to sell in the future I would have no hesitation in using Robin Jessop and asking for Lauren.
2/5
GoogleWe purchased a property through Robin Jessop - Bedale. They were good through the viewing and offer process but once the Memorandum of Sale had been sent out, we did not hear from them again, even on the day of completion. We were left to liaise with the vendors direct or through solicitors on all matters appertaining to the sale. It is a service like this that gives estate agents a bad name and I am a retired estate agent!
5/5
GoogleRecently purchased a property which Robbin Jessop (Bedale) were acting as agent for the seller. I found the process of dealing with the team very easy (arranging viewings, making an offer etc). We found ourselves in tricky circumstances when our chain collapsed when the buyer for our property pulled out, during this process we kept in regular contact with open conversation and they kept us informed of their clients expectations etc, which was instrumental in managing expectations until the chain was completed again and we could complete. Many thanks for your support in this process.
5/5
GoogleExcellent service. Tabitha is very efficient and made sure that the property we were selling was sold very quickly and efficiently. The viewings were organised very timely and the office were very helpful and always knew what was going on.
Dear Vicky, thank you very much for your kind review. We are so pleased that we could act for you. We wish you all the best, many thanks Robin Jessop Ltd Bedale team.
5/5
GoogleA very professional and efficient agency. We were very happy with the way they handled the sale of our home and recommend Lauren in particular.
5/5
GoogleTabitha was exceptionally helpful all the way through the sale process- especially undertaking viewings as I worked away during the week. Nothing was too much trouble and I give them 10 out of ten
Dear David, thank you so much for your kind review. It was a pleasure to help you, many thanks Robin Jessop Ltd
5/5
GoogleVery thorough helpful and a pleasure to deal with . Bought a local property recently Tim was great from start to finish :)
Thank you so much for your lovely review, it was a pleasure to assist you! many thanks Team Robin Jessop Ltd Leyburn
1/5
GoogleA 1star as I can't give 0 and I guess the Assistant Property Manager has at least been polite. However the Property Manager is the most unprofessional business individual I have ever had the misfortune to deal with. In his words I have been …
5/5
GoogleExcellent service from the Bedale office. The staff were very friendly. Would highly recommend
4/5
GoogleMItchell, Tim and the team were responsive and always easy and pleasant to deal with in the sale of our property near Bedale. No hesitation recommending.
5/5
GoogleJessops handled the sale of my mother's property efficiently and thoughtfully. Staff were always polite, friendly and kept us informed. I did not live locally, and staff were quite willing to carry out some additional tasks that I could not do because of distance - plus the complication of Covid travel restrictions. No hesitation recommending them.
Dear Norman, thank you so much for your kind review, we really appreciate it and are so pleased we could help you. We wish you all the best, many thanks Robin Jessop Ltd Bedale Team.
5/5
GoogleIve had the pleasure of dealing with Lauren Terry and would have no hesitations in working with her again. She always went above and beyond and is super professional. We could not of been happier with the service that Robin Jessop provided. Simon Smith, December 2023
1/5
GoogleI would like to post a full review of this company, however, as they have shown total disinterest, have been wholly un-accommodating when attempting a viewing while in this area, this is my only experience with them, hence the one star rating
Dear Julia, may I thank you for your time to review our business. As you can imagine we are very disappointed to hear of your dissatisfaction in arranging a viewing. Unfortunately due to COVID 19 we have had to change our viewing policies in order to adhere to the current regulations. It is of paramount importance that we try and provide a first class service whilst adhering To those regulations. We hope you can understand this. Many thanks
5/5
GoogleWe recently sold a parcel of land through Robin Jessop Land Agents and found Robin to be a total professional to deal with and very approachable. Due to his expertise and market knowledge, we achieved a figure way above our expectations …
1/5
GoogleFURTHER TO THE RESPONSE FROM THE BUSINESS OWNER 1. I was categorically advised there was an open viewing and that I was welcome …
Dear Mr Brooks, wishing to reply to your review which you have taken the time and trouble to complete following your unarranged viewing of the property. It is unfortunate that you did not feel minded to speak directly to our office or send … More
5/5
GoogleA great job by Robin and his team. Such a quick and pain free sale. They really did their homework, which made the sale the easiest I have ever been involved with
1/5
GoogleOffer not accepted and house sold to another. Asked agent to come back if it went wrong. Buyers backed out - Agent did NOT come back. Only by luck did I find same place re advertised months later. …
5/5
GoogleWe bought a farm though Robin Jessop and I felt the company was excellent... They represented the vendor well in a professional manner and made the buying experience easy!
Thank you so much for your kind review, it was a pleasure to help you. We pride ourselves in providing a first class customer experience. We hope that we can help you in the future. Many thanks the Robin Jessop Ltd Team.
5/5
GoogleVery detailed, thorough and successful help with new environment scheme. Thank you very much
Dear Richard, thank you so much for your kind review, it is a pleasure to work with you, many thanks Robin Jessop Bedale Team
1/5
Googlepossibly the worst estate agent in the North East!!!!
Dear Jo, many thanks for your review - obviously we are extremely disappointed to read that you feel this way about our company. May I ask if we can contact you direct to discuss the issue or issues that you have. We pride ourselves in a first class customer experience and we like to know if we have not met your expectations. We are a regulated estate agency and would be more than happy to see if we can help you. many thanks Robin Jessop Ltd
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robin Jessop's Bedale office has 27 reviews across 1 platform: 27 on Google.
Robin Jessop Bedale is rated 3.8 out of 5 across all 27 reviews, and 3.8 out of 5 on Google from 27 reviews.
Robin Jessop Bedale, 4 North End, Bedale, DL8 1AB.
