Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI don't even want to give this company one star
I don't even want to give this company 1 star. Myself and my partner have had awful experiences with Martin and Co. we rented a property from them for 2 years. The fees were extortionate upon moving in to the property but due to our circumstances we just paid up. When we had issues with the property it took them weeks to respond (to the point where the landlady came and solved the problems herself). After our annual contract ended they charged us to renew our contract although when we moved out the paper work stated we were on a rolling contract all along. Upon leaving the property we spent a full day cleaning. There was no damage and the property was left in pristine condition. Martin and co even commented on how well we looked after the property then proceed to charge us almost £200 in 'cleaning fees'. I wouldn't recommend Martin and Co to anybody unless you wish to be ripped off.
Carys · 21 January 2019
Agent replied · 17 June 2024
Hi Carys, we are sorry to read that you experienced issues with the service recieved from a Martin & Co office. Are you able to update your review to let us know which local office you used to enable us to investigate further?
★★★★★ 1/5
TrustpilotI'm only leaving one star because I…
I'm only leaving one star because I can't leave no stars! Contacted the Saltaire office trying to book a rental viewing for my mother, bearing in mind she is 78 and a non-driver. I was told that I couldn't book a viewing after 4pm or on a weekend! When I explained that I travel to the US frequently and would find it hard to take my mother to a viewing under these circumstances, was told that I should book time off work! What a shocking way to run a business and teh person on the other end of the phone couldn't have been less inerested if she tried.
Martin · 6 November 2025
★★★★★ 1/5
TrustpilotUntrustworthy, impatient and arrogant
Agents were at first friendly, until unavoidable delays (we had kept them fully informed as we were travelling a fair distance) meant they thought it was acceptable to dismiss our viewing in the space of 10 minutes after saying the delays were fine. If delays truly were problematic, they should have mentioned this rather than come across as excessively arrogant and rude to anyone who doesn't fit their Cinderella's shoe. Additionally they were entirely unresponsive following this and unwilling to reschedule, so clearly aren't actively interested in homing those who need it.After the amount of time, money and effort wasted due to their nature, I can assure that I'll never be interacting with Martin & Co again as well as warding off those seeking properties.Thankful to have missed this pitfall.
Bryony · 2 November 2018
Agent replied · 17 June 2024
Dear Bryony, we are sorry to have received your latest review. To offer a fuller explanation and insight into the situation as you have described it, firstly the reason you must provide written notice at least 24 hours in advance to a tenant currently in occupation is because you are asking permission for them to allow a stranger to enter their home. On the morning of your appointment which was scheduled for 1pm, you confirmed that you would be running late and provided a new time of 1:30pm which we made arrangements to accomodate. When the rearranged time was not likely to be fulfilled we rang and have logged 5 calls to you. These were not answered but when we eventually managed to speak to you at 1:52pm we had run out of allocated time and as the rest of the day was full of viewings for other people, a further rearrangement on that day would have delayed the rest of the peoples' viewings and so was not possible. This was clearly explained to you and you confirmed that you were only down for the day and did not wish to view another day.We are sorry that you feel so annoyed by this, but we have the utmost respect for other people’s time and work very hard to ensure that disruptions to peoples tenancies are kept to a minimum. We believe that this should be respected and not treated flippantly expecting to be allowed access to someone’s home freely but also that other people booked in for the day have their own time commitments. It is our recommendation that if you are arranging viewings in the future for another city that you set off in plenty of time to allow for potential delays.If you have any questions please feel free to contact us at the office, Kind regards, Mike Shrubshall, Managing Director of Martin & Co Cardiff
★★★★★ 4/5
TrustpilotSolihull Birmingham branch
Solihull Birmingham branch. Fab letting agent so much more efficient than my previous who really didn’t care for their tenants. I was kept up to date constantly with our application and asked a ton of questions which were all answered. Fees a little pricey but you get what you pay for. Laura is fab. Hoping this will be the last let I have and can finally settle! Great estate agents who actually take care of their tenants! Am hoping the rest ofThe tenancy goes as smoothly as the start! X
Mollxsx · 30 October 2018
Agent replied · 17 June 2024
Thank you very much for taking the time to leave a review for Martin & Co Solihull. We're very pleased to hear that you've had great service from the team and wish you all the best in your new home.
★★★★★ 5/5
TrustpilotDefinitely reccomend!
Just let a property from Martin and co and the way they deliver is excellent. I was shown round many properties that day by many other agencies and the letting agent at Martin and co. Louise Pearce was one of the reasons I let the property. So helpful, I wasn’t rushed, given all the information I needed and it was easy to do. Very happy with the place I’m going to be moving into and very happy with the service too! Definitley recommend.
Jenna · 15 August 2018
Agent replied · 17 June 2024
HI Jenna, Thank you very much for taking the time to leave a review of Martin & Co. We're pleased to hear that you are happy with the service provided and wish you all the best in your new home.
★★★★★ 2/5
TrustpilotGlenrothes Office
Everything was wonderful to the point where they got your money but then they show little to no interest at all. Asking for illegal premiums like reservation fee or whatever they called it and made us pay for the credit check at first. (Check your rights people) When moving out of course asked for money but when asked where is that money gonna go got no real answer. They should be able to tell you how your money is spend is they ask for it. They found a scratch in front of the fireplace and that’s it. Never trust these people ever again.
Jake · 8 August 2018
Agent replied · 17 June 2024
Hi Jake, We're sorry to read that you have had a negative experience with one of our offices. Please could you update your review to let us know which local Martin & Co office you dealt with so that we can investigate further?
★★★★★ 1/5
TrustpilotShocking service!!
I had struggled to get hold of the estate agents for 6 days, when i finally got hold of someone they told me they were understaffed! I arranged my viewing for today at 12.. im still at the property at 12.30 with no email, no phonecall to state that they were held up or not coming at all!!! Absolutely disgusting service!! Noone is answering any calls from the office, despite them closing at 13.00! Im shocked how you are still in buisness i really am! I confirmed that i wanted to put the holding fee down after i have seen the property but they cant even be asked to turn up! livid!!
Marissa · 12 May 2018
Agent replied · 17 June 2024
Hi Marissa, We're very sorry to read your review this definitely isn't usual service for Martin & Co. If you'd like to update your review to let us know which local branch you used then we'd be happy to look into this further for you. Kind regards, Martin & Co (UK) Ltd
★★★★★ 1/5
TrustpilotTerrible agency
Rented a property from Martin & Co over 3 years. very slow resolving issues, attempted to put the rent up at every opportunity an tried to take back every penny of my deposit over pre existing property issues.
Tashan · 15 September 2026
★★★★★ 1/5
TrustpilotTry other agents first- this company very discourteous
My experience when seeking to rent through their Battersea Reach office was very poor. I expressed interest in a property but calls and messages all unanswered. Spoke to Jem who said they didn’t do viewings and I should rely on video. Promised to send form and never did. Very arrogant and treated rudely. Try other agents where you will be treated with courtesy.
Jeremy · 24 August 2022
Agent replied · 17 June 2024
Hello Jeremy, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
★★★★★ 5/5
TrustpilotFantastic stress free experience
A big thank you to Tracy and Ian, Martin and Co Hucknall, for being my letting agent for 6years very efficient first class service. Then now selling the property for me. You were attentive, always on hand to answer my queries very quickly. Liaising between buyer, buyers solicitor and my own solicitors for a seamless sale. Thank you.
Andrew · 25 December 2024
★★★★★ 1/5
TrustpilotMartin & Co have got to be the worst…
Martin & Co have got to be the worst housing to ever exist. My Daughter moved it into a flat 3 years ago that was freshly painted but noticed the glass panel that was once painted had black dots on the door which clearly showed there was mould in that property. They allowed my daughter to move there with a 19 month old baby. The property within a month was smothered with mould, it was on the walls, clothes. Mattresses etc. my daughter tried everything painted with the mould paint, they put extractor fans & dehumidifier which hasn’t helped one bit. My grandson has constantly ended up in hospital lifeless from where he’s so ill he’s not eating or drinking. Doors are hanging off hinges due to how bad the mould is, bath has been blocked from day 1. Council made me go private and this is what I’m having to live with, I can’t even move out as I don’t have money. How these people can sleep at night is beyond me. My grandson is now registered as asthmatic and they’re trying to say that mould doesn’t effect your health.
Amelia · 16 November 2023
★★★★★ 1/5
TrustpilotWould do 0
Would do 0, think evil corporation think Martin Co, doubling rent of every family oriented residence they can and doing over our society and economy in the process. They will share the news of your necessary departure with 0 care for your human struggle. They have acted and taken advantage before the legislation that stops them increasing rent by so much or even no fault eviction. Evil.
Liam · 12 February 2026
★★★★★ 5/5
TrustpilotExcellent service and courteous staff
My Mum had died and her house had to be sold. Rowan was extremely sensitive and kind. She kept me informed along the way. When my Brother and I decided to take it off the market, a guy who had viewed it so wanted it that he pursuaded Rowan to make a call to us. To cut a very long story short, he now owns it! Had Rowan not followed her gut instinct the house would probably still be empty and unloved.
Jan · 31 August 2016
Agent replied · 17 June 2024
Thank you Jan, what kind words. I appreciate your feedback. All the best for the future! Rowan, Martin & Co Hucknall
★★★★★ 5/5
TrustpilotHighly Professional and honest staff:Gloucester
Martin and Co was managing my tenancy on my rented Home and the staff were really professional and respectful whether face to face or over the phone especially Edward and Hallam Beveridge. Any challenges I faced during my stay, be it Boiler issues or Heating were attended on time. I highly recommend them as I feel they truely define Great public relations and value their tenants. Keep up the good work.
Nontobeko · 15 May 2024
★★★★★ 1/5
TrustpilotMARTIN AND CO MEDWAY
MARTIN AND CO MEDWAY, Rochester - my experience has been one of fraud, overcharged fees, ignoring emails, lack of professionalism, breaking contracts, wasting money and I could go on and on. Run as fast as you can in the opposite direction from this branch of Martin and co. I am a landlord of 20 years’ experience with great relationships with all my agents. This agency is BEYOND POOR.
Elena · 30 January 2026
★★★★★ 1/5
TrustpilotNew Milton, Awful estate agents, left us homeless with no help
Disgusting estate agents didnt bother with us at all, I called and called to view a property as ours was only a short term let, they never bothered to tell us when the viewings were despite me calling several times and let the property go to someone else. There was nothing else available and because of this we ended up homeless while I was pregnant and with a 3 year old. Never use them!!
Lilsy · 12 March 2024
★★★★★ 5/5
GoogleExcellent, best Estate Agents by a mile.Special thank you to Paula Feist who sold our house and was very supportive, extremely professional, informed us all the way through the process and genuinely cared about us. Thank you to James and Charlotte.We would highly recommend Martin & Co Beckenham as honest and professional
(My only advice choose independent lawyers)
Justine · 1 December 2024
★★★★★ 1/5
TrustpilotAnti social tenants welcome at Martin an co.
Martin and Co are responsible for the nightmare tenants next door. I have called them 9 times to report anti social behaviour as I cannot sleep until around 2 -3 am. This has ruined my mental health and ability to function at work. They care not about duty and responsibility. I wouldn't use them in any shape of form. No standards.
Paul · 23 March 2026
★★★★★ 1/5
TrustpilotAs a landlady for over 20 years this is…
As a landlady for over 20 years this is comfortably my worst experience. The letting agent at the Leicester office was rude and patronising at times. Incorrect AML checks for which there was an expectation the landlord would cover the costs. Slow replies to email and requests often not actioned. Questionable GDPR compliance with attempted validation through loose loopholes. Overall a stressful experience which is concerning when you pay for a service to take away the stress!
Love · 31 October 2025
★★★★★ 5/5
GoogleWe have used Martin & Co to manage our rental property for over 13 years. They are, and always have been, supportive, professional, efficient and proactive in dealing with the property and any issues that arise. James Gough and his team provide an excellent service and we would highly recommend them.
Martin · 17 June 2023
Agent replied · 16 June 2024
Thank you Martin for your lovely review. As you were an existing landlord when we took over the business in 2018 we are thrilled you have appreciated the service we have provided to you and your tenants and will keep up the good work!
★★★★★ 5/5
TrustpilotI have been searching for a property…
I have been searching for a property for quite some time now and Martin&co have really gone out of there way to help me in many ways! i find their suggestions and advice really great! I have been helped by Dan Webber for the viewings and been helped by Charlotte Cotter and Becky to! and together all of them have really been very helpful and polite and reasonable! Great job guys thank you very much!
Gordon · 14 January 2019
Agent replied · 17 June 2024
Hi Gordon, Thank you for taking the time to leave a review of Martin & Co Gloucester. We're really pleased to hear that the team have looked after you and look forward to working with you again in the future.
★★★★★ 4/5
TrustpilotMartin & Co. Maidstone
I wanted to give 5 stars but it would only let me put 4
Martin & Co in Maidstone, Amanda & Michelle, have looked after my property from August 2023 to the date it sold April 2026. They are very professional and always dealt with any issues promptly with no fuss.
I highly recommend them.
Neil · 24 April 2026
★★★★★ 1/5
TrustpilotStay clear of Martin and co!
I had an extremely disappointing experience with Simran at Martin & Co Birmingham City. Communication was virtually non-existent, she took 3-4 days to respond to emails, if she replied at all, and was unreachable by phone, insisting on email-only contact. As a landlord, I found her uninformative and unsupportive, particularly when dealing with tenant vacating processes. She provided minimal effort in securing damage deposits, even when damages clearly exceeded the deposit amount. Overall, her service was inadequate, and I strongly advise landlords to avoid working with her to save time and frustration.
Jonathan · 11 September 2025
★★★★★ 5/5
TrustpilotMartin & Co Wokingham and Bracknell is…
Martin & Co Wokingham and Bracknell is amazing!The owner Erica is and was always available and supportive during almost 3 years that I was a tenant. They are very frank, well organized and ready to help anyone. It doesn't matter if you are a tenant or a landlord!!The best agent! We were lucky to have them adminstrating our tenancy!!!
Ricardo · 17 June 2022
Agent replied · 17 June 2024
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
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