John D Wood and Co Sales Beckenham reviews

★★★★★ 5/5

Trustpilot

Quick and stress-free move

I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast. He made the whole process feel simple and stress-free, which was a huge help. In the end, he helped us find a lovely apartment in Notting Hill with great landlords. Would definitely recommend him if you’re looking for a solid and efficient agent.

Zuzana · 23 April 2026

★★★★★ 5/5

Trustpilot

I had a really positive experience…

I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance. Ollie communicated clearly, handled everything efficiently, and made the whole process feel straightforward and stress-free. I really appreciated his support and the level of service he provided from start to finish.

Josh · 28 August 2026

★★★★★ 1/5

Trustpilot

Unprofessional, delayed response, terrible experience

To the Management Team, I am writing to formally lodge a complaint regarding the unacceptable service we received during our move-in process. My brother secured this tenancy by paying the security deposit and 12 months of rent in advance. Despite this significant financial commitment and the fulfillment of all our obligations, the agency failed to provide the keys on the agreed-upon date. We were left without access to the property for four days. To make matters worse, upon finally receiving the keys, we discovered there was no hot water in the flat. This meant that after a four-day delay, we were still unable to live in the property comfortably. This level of negligence is unprofessional and a clear breach of our rental agreement. I expect a formal apology and a pro-rata refund for the four days we were denied access to the property. Unbelievable service!!! Would definetely not recommend this agency....

Lara · 20 April 2026

★★★★★ 1/5

Trustpilot

Desperately waiting for the keys

It has been already two days since signing the rent agreement and paying upfront the full rent for a year yet the keys not released. I don't recommend to use JDW's services for real estate rentals. It is a total disaster and frustration. Day 3: The cupboard door is broken and there's no hot water in the house. My disappointment is at its peak. Andrea and Prue, whom I was in contact with during the rental process, unfortunately haven't responded to my calls or messages. They always had an excuse. They haven't inspected the premise once for any defects before renting it.

Sinan · 17 April 2026

★★★★★ 5/5

Trustpilot

Very helpful!

I had a very positive experience with the team at John D Wood, Wimbledon Village. Although they were acting on behalf of the seller, they were consistently supportive and professional throughout the entire process. From the initial bidding stage through to completion, they helped me navigate each step clearly and efficiently, even with a challenging seller involved. Their communication was excellent, and they made what could have been a stressful experience feel much more manageable. I wouldn’t hesitate to work with them again, and would certainly consider using them if I were to sell my own property.

EJJ · 17 April 2026

★★★★★ 5/5

Trustpilot

We had an excellent experience working…

We had an excellent experience working with Charlie! From the very beginning, he really took the time to understand exactly what we were looking for, and it showed in every property he recommended. The flats he showed us were spot on, exactly what we had in mind, which made the whole process so much smoother and more enjoyable. Charlie clearly has a great instinct for matching people with the right homes. He’s knowledgeable, attentive, and genuinely listens, which made us feel confident we were in good hands. We never felt pressured, just well-guided.

Sonia · 14 April 2026

★★★★★ 1/5

Trustpilot

Terrible experience as a buyer

Terrible experience as a buyer, felt scammed by this agency particularly the agent called Fee. I was told various lies to try and drive the price up (which I later found out she was trying to get me to pay a further 100k to the offer they had but led me to believe the other buyer was offering similar) I was also the highest offer and last minute told they had another similar offer. Just a mess and would never go near this agency again.

Sarah · 14 April 2026

★★★★★ 5/5

Google

Super pleased with the whole process of buying our first house with Kirsty at John D Wood. From first viewing to completion, she was always very prompt with communication, friendly and supportive. We felt very looked after and didn't understand when people would say buying was extremely stressful...not our experience! Thank you so much!

Nick · 7 October 2026

★★★★★ 5/5

Trustpilot

Excellent agency

Paris has been a real pleasure to work with. He managed to fit me in for a viewing at very short notice and helped me close all formalities at impressive speed.

Elena · 16 April 2026

★★★★★ 5/5

Trustpilot

Excellent customer service!

We are currently in the process of selling our flat through John D Wood, after previously being listed with another estate agent and receiving little to no communication about how our property was progressing on the market. The customer service we have received from John D Wood, in Beckenham, has been fantastic. We have been kept in the loop throughout, regarding the traction and interest online, given honest opinions and advice on pricing, and found they are very knowledgeable on the current market in our area. They make every step of the selling process as smooth as can be, by planning viewings around our schedule and assisting with surveyor access when required. The team have since found the right buyer for our lovely flat, which we are thrilled about. We have also viewed properties with John D Wood and found them to be very helpful in either having answers to our questions or finding the correct information from the vendors. All in all a very positive experience and have already recommended to others wishing to sell their property.

Natalie · 8 April 2026

★★★★★ 5/5

Trustpilot

10/10

Can’t fault the service from the Notting Hill team. Paris was super helpful, very attentive, and kept things moving without any stress. Communication was clear and consistent throughout. Would definitely recommend.

Drew · 10 April 2026

★★★★★ 5/5

Trustpilot

Lisa and the team at John D Wood in…

Lisa and the team at John D Wood in Beckenham are exceptional. Nothing is too much of an ask, and the guidance and advice given are always extremely helpful and supportive.

Abi · 9 April 2026

★★★★★ 4/5

Google

Kirsty and Lisa were great.

Joe · 7 October 2026

★★★★★ 5/5

Google

We were pleased with the service John D. Wood & Co - Beckenham provided in helping us find our property. Nishalae specifically was instrumental in helping us find this great property. She was warm, friendly, insightful and swift with responses which helped us get into the property just in time for Christmas. We greatly appreciated her assistance.

Brendan · 16 January 2026

★★★★★ 5/5

Trustpilot

John D wood Beckenham were brilliant…

John D wood Beckenham were brilliant from initially approaching to the completion of my property. I couldn't be happier with Lily and the team in how helpful and proactive they were.

ML · 8 April 2026

★★★★★ 5/5

Trustpilot

Great experience

Great experience, we dealt with Ollie from the Battersea branch and he was super efficient. The whole process was very smooth and great communication. Very happy with the end result!

Poppy · 14 April 2026

★★★★★ 4/5

Google

Bradley and Nishalae have been really helpful and patient explaining the process of letting our property to us as we were first-time landlords. They helped to ensure the property was ready for rental and were quick to market the property and find tenants once everything was ready. It has been really helpful having a WhatsApp group between us so we could communicate easily.

K · 16 November 2025

★★★★★ 5/5

Google

Moving from a family home is a stressful experience, but Lisa and her team offered advice, support and help throughout. …

M · 16 September 2025

★★★★★ 5/5

Trustpilot

Lily at the Beckenham branch has been…

Lily at the Beckenham branch has been amazing from start to finish. I couldn't be happier with how a Lily and the team handled everything, being helpful, professional and friendly.

Frankie · 8 April 2026

★★★★★ 5/5

Trustpilot

All staff especially Jane at St…

All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended

J · 16 May 2026

★★★★★ 5/5

Trustpilot

I’ve had the pleasure of working with…

I’ve had the pleasure of working with Kate Martin for the last 10 years. Kate and her team have consistently found me great tenants over the years. Highly recommend!

Julia · 13 April 2026

★★★★★ 5/5

Trustpilot

Thank you to Massy Eslami, Property Manager at Belgrave Square

I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.

Caroline · 24 September 2026

★★★★★ 5/5

Google

Lisa Knight is professional, helpful and efficient. Highly recommend.

Xhesika · 16 December 2025

★★★★★ 5/5

Google

Lisa was so informative and helpful, great service!!

Sibel · 16 December 2025