Every review we hold for the Bebington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBuyers beware of purchasing a Morris…
Buyers beware of purchasing a Morris HomeThey are leasehold & Morris tell you that you can purchase the freehold once you've been in your property for 2 years,for around £4K, then they sell your lease on to other companies within a few months of you moving in.Then if you want to purchase your freehold from the new landlord in our case (Aviva) it's £10,600 plus £950 for there legal fees as well as your own.And after purchasing it you still have permission fees to do alterations etc to your home.And when you complain to Morris about it they lie, they then tell you that at the time of purchasing your property you have a choice to purchase it freehold or leasehold which is a total lie.We've wrote to Morris several times and that's to the CEO for the evidence to support what they say & they are completely ignoring us, no response whosoever & that's probably because they can't predict any evidence as it's not trueGround rent start of £350 per year & management charge £179 per yearPlease make sure if your purchasing a Morris Home that whatever is discussed with the sales team GET IT IN WRITING I suggest people look at the information on The Natinal Leasehold Campaign before buying
Tracey · 22 November 2018
★★★★★ 1/5
TrustpilotMisled (or more accurately lied to!)…
Misled (or more accurately lied to!) regarding the leasehold status of the house. Leasehold never mentioned by sales, but when asked, we were told we could buy the freehold after purchase for £6,000. However when we came to buy it less than a year later the freehold had been sold on (within just a few months of our purchase) to an offshore company in Guernsey. They then demanded £109 pounds for us to then be told by them that the price of the freehold was now over £17,250. Disgraceful.
Albert · 22 November 2018
★★★★★ 1/5
TrustpilotBuyers beware of fleecehold properties
Pressured to put 10% down on the house before we had even sold our own. Just about managed to hold them off and paid it when we did sell our old house. We asked to buy the freehold (as a leasehold property) and was told we didn't need to because it was virtually freehold (999 year lease). We said we still wanted the freehold but told we could buy it after we moved in if we really wanted it and this was normal to do (approx £4k we were told). As new to all this we assumed as the customer we wouldn't be lied to so accepted this as something to do after we moved in. Moved into the house with hundreds of defects (mostly sorted after 2 years) but found out by letter that our freehold had been sold behind our backs to an investor 2 months after we moved in. No offer to buy it or anything, we just received a letter saying it had gone. We asked to buy the freehold after receiving this letter and was told to speak to the investor for an informal price. Got quoted over £10k for it and legal fees..... Disgrace! It turns out even if you buy the freehold it still contains fee generating covenants like asking to add a conservatory. Even if they say no to it you pay to ask. This is not what we expected when buying from a big builder like Morris Homes. All nice on the outside but once you're taken in that's when the real truths come out. For more information I recommend people visit the National Leasehold Campaign and Home Owners Rights Network (HORNETS).
Chris · 16 November 2018
★★★★★ 5/5
TrustpilotA new home for the new year.
We visited St Michael’s at the start of the year and fell in love with the pleasant neighbourhood and quality of the houses. Jeanette has given us time and support through decision making and her knowledge has provided us the confidence to buy our Morris home.
Michael · 4 February 2024
★★★★★ 1/5
TrustpilotCustomer care is shockingly bad
Customer care is shocking bad. There is a lot more to this story however we are looking at other routes to air our grievances
Gemma · 27 May 2021
★★★★★ 5/5
TrustpilotOur experience from Morris homes up to…
Our experience from Morris homes up to now has been absolutley brilliant! The two sales advisors Carol & Jo have been so helpful! We came in last week to choose our colours and we was made very comfortable, there was no pressure. Every experience has been perfect! We can’t wait to move into our new home the end of 2022!! Love from Ross & Naomi
Naomi · 29 June 2022
★★★★★ 5/5
TrustpilotWe have bought out first home in…
We have bought out first home in Standish and met with the lovely Julie who made it all possible! She was very friendly and made us feel comfortable, she was able to answer all our questions ( ans there were a lot!) We are very thankful and extremely excited as our home is almost finished!Thankyou for all your help!Capesthorpe, Lydia and Daniel
Lydia · 27 October 2022
★★★★★ 3/5
TrustpilotI have had a mixed picture with…
I have had a mixed picture with Shelbourne estates at MK. Had a good customer service initially and then as snag failures happened - first was asked to call site office and then after multiple calls was sent a service manager for about 15 different issues.Its now 6 months past moving in - still most items not sorted.Customer service post hand over not satisfactory
Shindo · 8 August 2022
★★★★★ 1/5
Trustpilotupdate on Complaint
A update on our Formal Complaint with Morris Homes Midlands we have emails 4 times since July 2023 and the Customer Care manager does not answer our emails, is he still working for Morris Homes or another 1 that has left, this is Morris Homes at there best never reply to written complains.
Robert · 6 August 2023
★★★★★ 4/5
TrustpilotSales advisor feedback
Our experience with Pam was excellent. She was honest professional and ensured she gave regular updates.
Jenilee · 16 July 2022
★★★★★ 5/5
TrustpilotVery professional accessible and…
Very professional accessible and knowledgeable, thank you Nicky
Steve · 25 April 2023
★★★★★ 1/5
TrustpilotAbsolute disgrace of a developer…
Absolute disgrace of a developer…. The way they have dealt with the St.Georges Fields development had been awful. The roads not finished to the point of danger. Communication with residents is non existent. Such a shame
Antony · 15 July 2024
★★★★★ 5/5
TrustpilotGreat customer service
We had an excellent experience reserving our new home with Megan at Alconbury Weald. She was friendly, informative and upfront with us. We are so excited to continue working with her and moving into our new home!
Pete · 21 June 2024
★★★★★ 1/5
TrustpilotWhat communication!!!
If you would like a pleasant experience where communication is two ways, then I would definitely recommend speaking to a wall as you may get a response by way of an echo. Morris homes have been nothing but shocking in that respect. Other than that a great experience of….Will edit/amend once this nightmare is over
Brett · 19 April 2023
★★★★★ 5/5
TrustpilotGreat service, great people
Our agent Jess from shelbourne helped us loads with buying our new home. She had all the information we wanted and needed. It went along way with making this big decision. Would definitely use again.
Consumer · 18 July 2024
★★★★★ 5/5
TrustpilotUp Holland Gardens
We bought our house from plot , we followed progress regularly and Pam in the office was amazing always returning calls etc .Moving in day went smoothly and the site manager Ant came around to make sure all was ok .Snagging list was small and dealt with very quickly Brilliant moving experience and a very nice well built home to enjoy
Gaz · 13 September 2022
★★★★★ 5/5
TrustpilotKirkham visit
We visited the Kirkham site recently and can't thank the sales advisor enough for her patience with us. She spent valuable time with us showing us several houses and helping us realise and focus on what was important for us.
Duncan · 4 April 2024
★★★★★ 5/5
TrustpilotMoved into our new Henley home on The…
Moved into our new Henley home on The Downing Gardens Gamlingay site in September 2022. We were very happy with the sales team led by Tina who also liaised with the sale of our existing home. On the whole after the expected minor snags we are delighted with the build quality and finish of our new home.
Stephen · 17 January 2023
★★★★★ 1/5
TrustpilotDREADFUL EXPERIENCE
I had a dreadful experience with Morris Homes whilst reserving a 4 bed detached property at the Alconbury Weald site. Megan, the consultant on site, was dishonest, heartless and did not care about my circumstances as a buyer.This is echoed across their senior management team from my interactions with them. Very unprofessional and unprincipled. AVOID Morris Homes at all costs if you are thinking to purchase a property with them.
Doyin · 4 March 2021
★★★★★ 5/5
TrustpilotSt Michaels Park
We first met Aimee and Jeannette in October when we had first found the development being built in Northampton. It was really overwhelming for us, as first time buyers. They’ve both made us feel so welcome, listening to worries, answering all my silly questions - even picking out kitchens! Thanks so much both Antony and Peter x
Antony · 20 December 2022
★★★★★ 5/5
TrustpilotOur lovely home
We recently purchased a new home from Shelbourne Estates, part of the Morris Home Group. We are very happy with the house and the location is just beautiful. Both the Sales Manager and the Site Manger have provided '5 star service' and I would not hesitate to recommend them - nothing has been too much trouble. Wonderful service from a great team!
Rachel · 8 May 2022
★★★★★ 5/5
TrustpilotExcellent Customer Experience
We met Rob at Hampton Water and he was very helpful, knowledgeable and informative. He was open to any questions and tailored our experience with our wishes and preferences. Thank you for your time.
Milly · 30 June 2024
★★★★★ 5/5
TrustpilotJeanette @ St Michael’s Park, Northampton
We have had a very positive experience with Jeanette and Morris Homes at st Michael’s Park in Northampton, Very knowledgeable, answered all of our questionsand there has been a lot! Always accommodating with us popping in.Our house is not ready yet but looks great and we are looking forward to moving in.
Alison · 15 May 2023
★★★★★ 1/5
TrustpilotA update about Morris Homes …
A update about Morris Homes i wrote a Formal Complaint in December 2022 regarding problems and as from today July 11th 2023 we have not received any written answers from Morris Homes yes 7 months nothing this is what you get for buying a Morris Home buyers please be aware
Robert · 11 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
