5/5
GoogleGreat team at Ferris, they always look after you, highly recommend!!
Trusted Agent profile · Bearsted
Ferris & Co Bearsted reviews
★★★★★
113 reviews across 1 platform
Westwood House, Bearsted, ME14 4QZ
Ferris & Co's office in Bearsted, at Westwood House, is rated 4.4 out of 5 across 113 reviews on 1 platform, including 113 Google reviews rated 4.4.
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Reviews
Every review we hold for the Bearsted office, from every platform, shown as written. First names only.
Google5/5
GoogleLovely friendly staff and very professional. We have had dealings with most estate agents in Maidstone over the last two years while searching for our new home and Ferris and Co., are the best by far in every aspect. A special thank you to Lucy.
5/5
GoogleExcellent and very friendly service I've been with Ferris for 8 years I would recommend Ferris to anyone 👍 …
5/5
GoogleGreat service, professional and responsive throughout. Highly recommend
5/5
GoogleI recently found a property I liked and I have been impressed by how smooth the whole process has been, even in lockdown. Staff are professional and responsive. Reference checking was easily accessible. I am really excited to move into my new home and very pleased with Ferris & Co. Will definitely recommend them.PositiveResponsiveness, Professionalism
Agent replied · 28 May 2023
Thank you Elizabeth for your kind words.
5/5
GoogleExcellent letting agency. Charly and Rebecca assisted me throughout the whole process and I am very satisfied with their service. I moved to the UK a month ago and I was looking for a one bedroom apartment in Maidstone Centre. Ferris & Co suggested me exactly the place that I wanted to rent. I definitely recommend this agency to anyone.
Agent replied · 28 May 2023
Thank you for your great feedback - we will make sure this is passed onto Charly, Rebecca and the rest of the staff!
5/5
GoogleStaff are always helpful and courtous
5/5
GoogleFerris & Co are a very Good Housing Agent. I Chose this Company to help me move into my new House. They Helped me View my New Property and filled me in with all the Details to move Smoothly and Efficiently. The Staff at Ferris & Co Helped me Very much . They where Very Helpful and Helped me fill in the Paperwork for the move. They Helped me with any Queries that I had. I Highly Recommend Ferris & Co.
1/5
GoogleOverbearing, Inept, badly trained, badly informed. As a DIY landlord needing to move into rented for a spell, these guys proved my decision never to use agents is sound. From the outset they were awkward and inept and the nasty little inspection man they send round every quarter is the icing on the cake to make the experience truly miserable. This guy made the inspections feel like we'd be violated and I really sympathise with long term renters having to put up with this every single quarter. On points of law they were either inexperienced, ill-informed or perhaps both. We had water cascading from the eaves for literally weeks before it was dealt with, and even then the plumber wasn't authorised to do the job right. The house had a roomful of junk which took us literally months before they would finally arrange for a van to take it away. The only time they acted was when I said I'd be reallocating a portion of the rent towards "storage", at that point they were more interested in telling me (wrongly) that was illegal than actually tacking the problem like they should have done. In the end we brought forward our plans to buy a home and left. The sigh of relief we breathed must have been audible around the whole of Kent. But they were obstructive right to the very end, insisting on doing the checkout in secrecy despite being invited to do it jointly with me and discover/verify/rectify any issues transparently together on our last day. As a result, a month after leaving and presently the deposit is STILL in dispute with DPS. The citation from Ferris is at odds even with their own check out report, but entirely predictable from their conduct throughout the tenancy. If you're a tenant, sadly you're at the mercy of who the landlord chooses to make you deal with, but as a landlord I would urge you to PLEASE consider your future tenants and give these guys a miss. My opinion is that you'll get a higher turnover and more voids -- and you'll be paying handsomely for the "service". Edited on 27/5: Finally the deposit is being repaid. Ferris failed to provide DPS with any sort of evidence to substantiate their claims but obviously their plan to delay repayment for as long as possible paid off.
5/5
GoogleAlways giving a first class service such a great team 💫 …
5/5
GoogleTracy ford has been extremely helpful from the beginning until the completion of the process i.e. the move. She was extremely professional, prompt, polite and supportive. I had a few issues and these were resolved through Tracy. One of the best customer service I've had from an estate agency! Not one hiccup throughout the move.
5/5
GoogleFantastic and easy experience with Charly, great communication and very professional.
1/5
GoogleOverbearing, Inept, badly trained, badly informed. As a DIY landlord needing to move into rented for a spell, these guys proved my decision never to use agents is sound. From the outset they were awkward and inept and the nasty little inspection man they send round every quarter is the icing on the cake to make the experience truly miserable. This guy made the inspections feel like we'd be violated and I really sympathise with long term renters having to put up with this every single quarter. On points of law they were either inexperienced, ill-informed or perhaps both. We had water cascading from the eaves for literally weeks before it was dealt with, and even then the plumber wasn't authorised to do the job right. The house had a roomful of junk which took us literally months before they would finally arrange for a van to take it away. The only time they acted was when I said I'd be reallocating a portion of the rent towards "storage", at that point they were more interested in telling me (wrongly) that was illegal than actually tacking the problem like they should have done. In the end we brought forward our plans to buy a home and left. The sigh of relief we breathed must have been audible around the whole of Kent. But they were obstructive right to the very end, insisting on doing the checkout in secrecy despite being invited to do it jointly with me and discover/verify/rectify any issues transparently together on our last day. As a result, a month after leaving and presently the deposit is STILL in dispute with DPS. The citation from Ferris is at odds even with their own check out report, but entirely predictable from their conduct throughout the tenancy. If you're a tenant, sadly you're at the mercy of who the landlord chooses to make you deal with, but as a landlord I would urge you to PLEASE consider your future tenants and give these guys a miss. My opinion is that you'll get a higher turnover and more voids -- and you'll be paying handsomely for the "service". Edited on 27/5: Finally the deposit is being repaid. Ferris failed to provide DPS with any sort of evidence to substantiate their claims but obviously their plan to delay repayment for as long as possible paid off.
5/5
GoogleViewed two different properties with Sara before making a decision, she was so friendly and helped us make a decision.
1/5
GoogleDo not trust these crooks! They are truly horrible to their customers. We rented a property through Ferris and Co and from the start we should have known they weren't too be trusted. So many hidden extra costs just for them to do what is rightly their jobs (£300 to email or previous landlord and they kept messing that up!) Unfortunately for personal reasons we had to move home to Australia before the end of the tenancy. We gave plenty of notice and kindly the landlord allowed us to break the lease. We paid another £300+ to Ferris and Co for advertising but we needed to leave the country and felt pressured. Ferris and Co realised the position we were in and took full advantage. The advertising fee apparently just covered an additional on their own website, not even a poster in their window. When there had only been one inspection after a month we paid for advertising on smartmove and Gumtree and instantly had 3-4 enquiries or day. At every stage Ferris and Co had their hands out for more money. If we asked why they would say they were within their rights to charge us rent for the rest of the tenancy, out that they wouldn't give our bond back. They forced us to use their cleaner at inflated rates, we couldn't even get someone else in. All in all they made a tough situation truly awful. I really hope this business fails as the way they treat people is unethical and cruel.
2/5
GooglePoor service, didn't notify me about getting myself a viewing even after saying we were first on the list. Lied 3 times to us. One of those who pretend they are here for you or are friendly but as soon as they don't need you they don't even contact. Unfortunately you have to use them if the property is with them so nothing we can do, but would prefer not to.
1/5
GoogleRun by a team of unprofesionals, very rude to renters, takes ages for things like central heating, broken cupboards, windows to get repaired. The office "YTS" boy "Nick" is on a little power trip so try and avoid him if possible. There are other much better letting agencys in the Maidstone/Bearsted area so try them before settling on Ferris. If we could give this - a star we would
5/5
GoogleFantastic company to deal with, real experts!! they helped me all the way through the sale of my property. I didn't know customer service like this still existed! Will 100% recommend. Thank you again to the whole team at Ferris and Co.
Agent replied · 28 May 2023
Thank you for your kind comments , Ferris and Co are happy if their customers are happy.
5/5
Googlei have no chilren or pets i receive more than thirty pounds a week
5/5
GoogleHaving had Ferris and Co as my agents for the last 10 years , I can thoroughly recommend their services, all the staff are very professional, each in their own specialist role, as well as very communicative, well-informed and uo to the job.
5/5
GoogleI'm so very pleased with Ferris, I let my house out with them. I pay a management fee, so they take care of everything. Getting and vetting tenants, arranging repairs with their own contractors etc... Great communication and highly recommended by me.
5/5
Googlelovely staff and great communication :)
5/5
GoogleRosie and Charly are really nice and helpful. Thank you so much for finding me such a lovely place.
5/5
GoogleFrom start to finish all the staff at ferris and co ,have been outstanding and showed empathy and made every step stress free with Rosie, Luke, Syd, and Tracey all the reason this was smooth thank you.
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Ferris & Co Bearsted hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bearsted.
