Romans Beaconsfield reviews

★★★★★ 1/5

Trustpilot

Even 1star they don’t deserve

Even 1star they don’t deserve. Since January I been dealing with a property to buy. The sales negotiator was so pushy. And since that I had 3person that was dealing with the case. They suppose to update you every 10days but unfortunately that doesn’t happen. Every time the person I charge keep repeating the same things. Never go and trust Roman estate agent. That so disappointed for a first deal.

Nazia · 22 June 2020

★★★★★ 1/5

Trustpilot

Bad customer service

This is by far the worst company I have ever dealt with, I normally purchase my cars from main dealers. As a one off I have seen a car I was interested in advertised online on Romans Website so I made an enquiry and arranged to buy the car the following day, then the morning upon arrival I contacted them in which Ben had said the car is still available and that I should make my 4 hour journey. When I had walked in to Romans showroom was assisted by BEN (salesman) he allowed me to explore the car inside and out but didn't help me any further nor did he insist in trying to give me much details about the car. Then he said I will leave the car with you and walked away. A few minutes later he came back and said sadly the car has just been sold even though he said a deposit has not been taken. On a personal note I feel like he came across as racist and very unprofessional. I would never recommend this dealership to anyone. If you are thinking about purchasing from them do not even bother. Literally a waste of my time and potentially a waste of money. When buying a car from somewhere you want that security and trust and i received the complete opposite.

Ibrahim · 22 July 2023

★★★★★ 5/5

Trustpilot

Alistair & Kerry - Wokingham

I found working alongside both Alistair and Kerry at Romans, Wokingham, an about pleasure and would recommend anyone to go in and engage with them if they are looking to rent a property. They both communicate well and kept me completely up to date with the process of renting through them. One of the biggest frustrations with dealing with an outside agent is typically, communication, even when there isn’t much to communicate! It was hugely reassuring to know that they appreciated and understood the peace of mind it gave me, when they touched base with me each day. Well done guys and a huge thank you from me. ⭐️⭐️⭐️⭐️⭐️

Paula · 13 July 2023

★★★★★ 1/5

Trustpilot

Bought a dress online

Bought a dress online! The dress was small so wanted to return for size up. Went to my local store was told we don’t accept returns here! CLEARLY STATES ON THE WEBSITE RETURNS TO STORE.Sent the dress back RM tracked for exchange. Tracking stated delivered!! 10 days waited for a confirmation email or the dress size up to be delivered back. NOTHING. Emailed Romans customer service NO REPLY telephoned customer service CANNOT SPEAK TO ANYONE.10 days so going to small courts to claim my money owed by this companyMY ADVICE IS DONT SHOP WITH THIS COMPANY THEY STEAL YOUR MONEYTHE MOST DISGUSTING DISRESPECTFUL PEOPLE I HAVE EVER DEALT WITH INSTEAD OF EXCHANGING THE DRESS THEY JUST REFUNDED MY MINUS £3 THEFT AT THE HIGHEST DEGREE

Philip · 12 July 2023

★★★★★ 1/5

Trustpilot

Greed greed greed

Spotted a house on rightmove to rent.£1700 advertised just reduced. Message and ring them about property. Wycombe branch call me back and say there has been a administrative error take all our details as house is just coming up to let.This evening new advert £1900And still has just reduced on the advert.Keep pricing NHS workers out of the housing market. Clapping for nurses lasted long.

Mark · 22 July 2021

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. The Yateley branch are terrible, say they callback and don’t. Was ment to be buying a house they never mentioned probate, told me I could be in on a certain date then once I’m rushing my solicitor they then mention probate. Told me various dates for when probate was applied for, passed me from person to person in the office. Emails showing probate wasn’t mentioned yet they slip the word executor on the memorandum so expected me to know. They try to wash hands of anything they do wrong. Terrible company. Now heard being mislead is known as ‘the Romans experience’

Matt · 12 July 2023

★★★★★ 5/5

Trustpilot

Very professional and knowledgable. Highly recommended.

As a landlord I feel I can really trust Romans to ensure my property is being taken care of and myself and the tenants are important to them. I feel that I can ring Christine Lancaster for anything who has a very friendly and professional manner and is very familiar with my property. They have a lot of expertise and knowledge and I would recommend them to manage a property.

Kerry · 5 March 2024

★★★★★ 5/5

Trustpilot

Being someone on housing benefit

Being someone on housing benefit, it was hard for me to get a place to Rent, however Safferon at Romans was incredibly helpful, kind and reassuring throughout the whole process. Stellar communication at every step of the way and easy to understand guided steps made everything very simple and easy to follow!Thanks again.

The · 6 February 2023

★★★★★ 5/5

Trustpilot

Natalie Boyd has gone above and beyond…

Natalie Boyd has gone above and beyond her duty. She has been absolutely 200% on the case from start to finish. She is so approachable and totally professional. I wouldn’t use Romans if I couldn’t have Natalie as my conveyancing Manager. Well done again Natalie. You are a super star. Thank you for putting up with me.

ANGELA · 7 September 2022

★★★★★ 5/5

Trustpilot

Saffron conducted a fantastic virtual…

Saffron conducted a fantastic virtual viewing as I was unable to meet in person as I am relocating from London to bath. Thanks for giving great detail and showing me round the flat via video chat.

Alice · 10 April 2024

★★★★★ 5/5

Trustpilot

Very friendly and professional

Very friendly and professional. Both Steve and Mark Porter are a pleasure to deal with and very efficient and nice people. They have made my moving as stress free as a move possibly can be.

Gavin · 27 July 2025

★★★★★ 2/5

Trustpilot

An incredibly unethical agency - avoid if you can

Pros: 1. Good communication2. Generally nice staff 3. Decent maintenance teamCons: 1. I was threatened that I'd lose the flat if I opted out of no deposit option2. Their no deposit option is essentially a scam - expensive with no real benefit (even a payday loan would've been cheaper), and takes away your legal protection from the government's deposit protection schemes3. For disputes, they charge £120 for their third party adjudicator - which would've been illegal under any deposit protection scheme, but they get away with it due to point 2 above4. The "third party adjudicator" is actually a private company that acts in the interest of the letting agent (just look at reviews for "Property Redress" - formerly HF Resolution Ltd)5. They charge incredibly inflated rates - I was charged £300 for a light clean of a 1 bed flat, they refused to negotiate and there's no means to dispute it fairly as mentioned aboveI've dealt with a number of letting agencies, both as landlord and as tenant, and Romans are truly one of the worst I've come across. The sort of agency that consistently operates in the grey area of the Trading Standards. Avoid if you can.

Bryan · 30 June 2023

★★★★★ 5/5

Trustpilot

Excellent job selling our house x4!

I would like to just commend the team for working with my wife and I through a fairly long process. Our efforts to sell began in 2019 and the Romans team, through all the changes in personnel handling our sale were great. I reckon that you found us buyers four times in total during that time. The move manager piece was less great to be honest, but once again the team stepped in to make things happen within the timeframe that we needed.

Mr · 28 June 2023

★★★★★ 5/5

Trustpilot

Very satisfied with Romans lettings

Very satisfied with Romans lettings. Chloe is dealing with some stuff in my contract and she's been great and always Got a quick response from her. Highly recommended.

Ronaldo · 11 October 2023

★★★★★ 5/5

Trustpilot

Great letting agent

Great letting agent through out, sadly had to leave because our rental has persistent pest issue that the landlord seems no very keen to fix the root cause. But Romans caversham office has been very professional with our case, we finally moved out prior to our contract ends. Chloe and Anais from the letting team are brilliant. They are kind and responsive. We would love to rent again with Romans Caversham in the future.

Suzie · 24 November 2023

★★★★★ 5/5

Trustpilot

Nathan Poulter was friendly and sold…

Nathan Poulter was friendly and sold the property well. He made us feel like we were already at home at the viewing. He has been helpful and professional through the whole process Thank you

Nicole · 19 April 2023

★★★★★ 5/5

Trustpilot

Brilliant Property Management Team

I have been helped massively as a tenant through Romans Property Management Team, specifically Kimberley Garcia Jones. She has been incredibly helpful with getting me set up in my rental property, she has been easily contactable and has got any of my issues sorted very quickly and given me great updates through out which I am very grateful for.

Matt · 9 May 2022

★★★★★ 5/5

Trustpilot

Professional Service!

Scott from Romans Bristol was very knowledgeable, I had a great experience! Highly recommend!

Callum · 29 November 2021

★★★★★ 5/5

Trustpilot

Thanks to Kimberley Garcia Jones

Staff always very efficient, conscientious and friendly. Today Kimberley Garcia Jones emailed me and attached pictures of some completed gardening work Romans organised. She didn't need to do this but it was very much appreciated by me that she did. The work was done quickly and to a high standard.

Party · 14 April 2023

★★★★★ 5/5

Trustpilot

Great communication

Great communication. Efficiency in answering the phone. Professionalism. I hadn't bought and sold for over 20 years and they guided me through every new step!

Pauline · 6 October 2024

★★★★★ 1/5

Trustpilot

I am with another estate agent but this…

I am with another estate agent but this company Romans send me regular letters about my property sale now that it is on the market. They clearly scan the market. The latest letter says:Dear HomeownerSubject 1344Quick Question. Now that you have been on the market for 1344 hours with no buyer, are you feeling disheartened?Answer: if the answer is yes, then we need to talkPlease call me on 01895 812222 or drop me an email at his email address.SignedSM (I have not put his full name)Well let me tell you SM. If you were the last estate agent in the world I wouldn't use you because of your crass unprofessional letters that you send out.If you think you are a clever estate agent then think again because peeing a potential customer off is not very cleverSignedThe Homeowner

Steve · 13 June 2023

★★★★★ 5/5

Trustpilot

Good experience selling with Romans

It's been a bit nerve-wracking being an overseas landlord / seller, but our sales agent, Warren, handled everything really well and kept us informed throughout the process. Kelsee, our move manager, was also fantastic at chasing everyone to keep the solicitors moving!

Emma · 14 November 2023

★★★★★ 5/5

Trustpilot

A quick note of appreciation

A quick note of appreciation for the quiet support that we have received from Donna-Marie Brant over several years as landlords. Problems are generally dealt with before we even know that there was a problem, and we are involved only when it is necessary. Many thanks, and long may this continue

...grateful · 9 March 2023

★★★★★ 5/5

Trustpilot

We rent with Romans for few years now

We rent with Romans for few years now. They are helpfull and nice company. Ceri Evans did respond quickly to our emails, was happy to answer all questions and help with all repairs needed.

Robert · 1 May 2024