Romans Beaconsfield reviews

★★★★★ 5/5

Trustpilot

Teamwork

During the course of a quite involved sale, the team at Romans - Fleet managed to steer us safely through a series of complications and setbacks, resulting in the desired happy ending. In what would otherwise have been a stressful process, Eleanor (with her kind encouragement and sympathetic attention) Dan and Joe - along with Natalie, in sales progression - kept us in the loop at all times, working hard to negotiate with all parties in order to resolve all obstacles as they arose.E for effort and A-plus grades..

Nigel · 19 May 2022

★★★★★ 5/5

Trustpilot

Agency that really looks after you, landlord or tenant

Would like to write a bit about Romans in Swindon (former Dewhurst). It is the 2nd time I'm renting with them, and both times the experience was second to none. Their processes are very well established, their staff are very knowledgeable and experienced, they respond immediately in case there's a problem and overall act very friendly towards you. Romans in Swindon seem to take care of our needs very efficiently and are the best real estate agency we have had experience with.

Vadym · 16 May 2022

★★★★★ 5/5

Trustpilot

5 Star Service

Barnaby Coles our sales agent has been fantastic throughout, a great support and an excellent communicator. Whilst being super accommodating and helpful, he has been a delight to have as a sales agent.Alison Savva, has been our shining light on the dark frustrating days with our solicitor. She has taken so much time out of her already busy schedule to help us push the exchange and completion through, provide advice on how to deal with the process as first time buyers. She has constantly gone above and beyond and believe we would not be in this position now if she had not been our move manager. Absolutely exemplary service that I cannot fault.

Emily · 12 May 2022

★★★★★ 5/5

Trustpilot

Ceri - property manager

Until now, our experience with Romans has been fairly poor. But Ceri is a shining light in this organisation. Her communication (an essential quality) is excellent. She always keeps me informed, and makes sure the job is done. I have mentioned one date below, as requested, but Ceri's high standards are ongoing.

SR · 16 July 2023

★★★★★ 5/5

Trustpilot

Lisa Fazal...the shining star of Romans!

My 5 star rating goes purely to Lisa Fazal whom i have had the pleasure of working with for the last 13 years! She has been such a great support with a really tough situation and has even been a kind ear to listen when all i wanted to do was find someone who would listen to the problems! Nothing is too much trouble for Lisa and she truly goes above and beyond. For me, she is the gem of Romans. I cannot recommend her highly enough!

Jade · 6 May 2022

★★★★★ 5/5

Trustpilot

Thank you Denise Hurn

Thank you Denise Hurn for prompt and efficient service during our recent check out procedures. Denise finalised our check out, with no additional costs to pay, in a day.

Craig · 8 September 2022

★★★★★ 4/5

Trustpilot

Thank you

Thank you Ayse Yerlikaya. She is very helpful and always response quickly. This is our first time to rent in UK and the way she communicates with us helps a lot!

Ka · 9 June 2022

★★★★★ 2/5

Trustpilot

The process was not good

The process was not good. I have been a Romans client for over 7 years, with my property let through them, but selling was poor. The property was late going to market due to delays in getting pictures taken etc. The property was listed too high, (despite reservations from myself, and multiple times of asking if the price was realistic.). We had to drop the price twice, (both times at my request due to lack of viewings/offers). Romans staff changed mid-process with no explanation, I had to continually chase for clarity and next steps. Lifetime Legal had very poor communication, especially early on, with me having to call and email to chase and find what’s happening. Romans selling didn’t seem to communicate with lettings, and I had to inform my letting agent that the property was being sold, and ask to give notice to the tenants. A completion date of April 8th was requested and agreed to by me, and then missed, with no explanation and no one even responding to my emails on the day! A new completion date of April 19th was suggested, but with me at the end of my tether, and seriously suggesting that I would just pull out of the sale and go with a different agents/solicitors, we finally competed on April 14th. It’s a shame after having used Romans as my letting agents for so long, but I wouldn’t use Romans (or Lifetime Legal) again.Update: it gets worse! Almost a week after completing, I have Prosperity Law (who were assigned via Lifetime Legal), asking me to pay them back £400+ for a bill which is from the buyer’s solicitors, and the we already discussed was for information only and not part of my statement of account. These people don’t know what they’re doing!

Pete · 19 April 2022

★★★★★ 5/5

Trustpilot

Flood in my property in Swindon…

I have just had a flood in one of my properties in Swindon and must compliment Tom Bath on how efficiently he has dealt with this issue especially as he is not my usual point of contact but he is covering for my Property Manager Christine Lancaster who was on leave she is also an excellent representative of the Company, I must say that my experience has always been positive and helpful with all members of the staff in lettings.Thank you

Miss · 12 April 2022

★★★★★ 5/5

Trustpilot

Romans Team

I have used Romans for a number of years to manage our rental properties. I cannot speak highly enough of the whole team in Tilehurst with a special shout out for Mark and Steve. They both go over and above to help in anyway they can to ensure the process is as smooth as possible.

DAWN · 25 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. Special thanks to Saffron and the Bath team for quick responses and helping me with my new house move. Highly recommend.

Chathuranga · 29 March 2023

★★★★★ 5/5

Trustpilot

I would like to thank the entire Romans…

I would like to thank the entire Romans team for all the help. Ms. Isabella York has been so helpful, responsive, polite and gets the work done on time.

Mrs.Sairam · 17 August 2022

★★★★★ 5/5

Trustpilot

Thank you Donna

Thank you to our Property Manager Donna for all of her help recently with some plumbing issues. Donna is always efficient and polite and takes the stress out of all situations.

Patricia · 20 May 2022

★★★★★ 5/5

Trustpilot

Above and beyond.

I am extremely satisfied with Romans in Winchester with regards to all there staff and especially with Mr Liam Wray who executed securing my new tenancy with absolute professionalism throught the whole process. Thanks to Romans Winchester all there staff and Mr Liam Wray I now have a lovley new home secured for me for when I come back to the UK all the way from Iraq. Romans is an absolute definite recomend for anyone looking to buy or rent a property, especially if your doing it from long distance and all by email.Thanks Romans Winchester.Regards Thomas A Laurie.

Thomas · 1 April 2022

★★★★★ 5/5

Trustpilot

Thank you Barnaby at Romans Camberley

Have nothing but good things to say! Has been a very stress free and easy process. Barnaby was extremely efficient and helpful in every way possible. Big thanks to Barnaby for the great customer service.

Customer · 13 October 2021

★★★★★ 1/5

Trustpilot

Don’t recommend anyone find romans reading agents

I’m so angry and so disappointed as well.I don’t recommend anyone use the romans reading agents, everyone is soooo slow.My shower boiler was broken, no one fix it more than 3 weeks until now, no one try to contact me , always said need to contact the landlord for everything when I have a problems , but the landlord always busy, I rent for 2 bathrooms, is suppose have 2 to use, but for a month , I just have one.They are quick when they try to sales the house.

Pico · 23 August 2024

★★★★★ 1/5

Trustpilot

Romans: Disasteriously poor maintenance

Romans have a very simple policy - unless the customer kicks off they won't resolve your maintenance issueI welcome you to test this. Raise a maintenance complaint and make sure it's logged, then leave it. Wait until how long Romans contacts you to proactively resolve the issue. They don't. They wait until you kick off or chase them repeatedly until they resolve anythingI welcome you to test this out with them

Mark · 22 March 2023

★★★★★ 3/5

Trustpilot

Use your own local solicitor

We were renting with Romans, so we sold through Romans, and we even purchased through Romans. When Romans suggested we used Lifetime legal, we thought it would make more sense than our previous solicitor, more straight forward perhaps? Unfortunately not, Lifetime legal assigned us Ackroyed legal, they were useless. Having spoken to Lifetime legal, I thought everything was at hand, but turns out 2 months elapsed and they hadn't even started the process of selling our flat. The whole process was extremely stressful, fortunately, a trainee at Acroyed legal had to take over our file, ironically she was much better than the solicitor we were originally dealing with.Fortunately for us and Romans, the moving manager was faultless and helped us through the stressful experience.

Jack · 25 March 2022

★★★★★ 5/5

Trustpilot

Excellent service from Christine Lancaster

Christine Lancaster has been the perfect agent. She has been there over the 6 years I've been with Dewhurst/Romans. Whenever I had an enquiry or needed help she always had the answer and helped. She's been a star. Thankyou Christine.

Carol · 30 March 2024

★★★★★ 4/5

Trustpilot

Excellent service I have received from…

Excellent service I have received from Most of the staffs working in Romans. Amy is one of them who is responding very quickly for my Emails. Highly recommend.

Jaison · 14 September 2022

★★★★★ 1/5

Trustpilot

Having moved into a rented house from…

Having moved into a rented house from Romans I have discovered a range of problems with the house . Towel rail hanging off downstairs toilet . washing machine not working. Shower not working properly, extractor fan not working in bathroom.One radiator coming on even though heating is off .Have reported all faults. I have sent emails and phoned in faults.A week and a half later no response nobody is bothered . I am left chasing for repairs.Sandra

Customer · 1 August 2022

★★★★★ 5/5

Trustpilot

Christine Lancaster - MVP

A professional and dedicated team especially Christine who has been very helpful throughout our tenure. We have been in this property since 2019 and without fail, she has demonstrated reliability and efficiency when in need especially issues on the unit. Exceptional people service!!!!

B.White · 23 January 2024

★★★★★ 1/5

Trustpilot

Roman staff forced me to use their mortgage or cancel the viewing (not buy yet)

This was the first time I have ever felt insulted, pressured when dealing with an estate agency.

Lana · 21 September 2025

★★★★★ 5/5

Trustpilot

Anais was a pleasure to work with and…

Anais was a pleasure to work with and kept us updated through the whole process.I would recommend Romans to any landlords or tenants.Clare The NE property Group

Clare · 20 October 2022