Romans Beaconsfield reviews

★★★★★ 1/5

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I'm horrified how a company like Romans…

I'm horrified how a company like Romans Group can still operate and have customers or landlords doing business with them. If you are a landlord looking to let out your property please AVOID them till you can. If you still think that Romans is the way to go then make sure you understand renewal cost and any administration fees they will charge.From my experience the level of service is really bad and costly. They communicate with me only when they need something and all you get is access to online account management site for £140 a month.Unfortunately monthly management fee is not all they deduct. There is also around £50 for "Romans RLP Fee 3.00%" and "Deposit Protection Fee".I'm leaving them. Too many bad things happened to me.

Rob · 24 March 2018

★★★★★ 1/5

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Living in Romans Time...Worst Experience

Where do I start? Living under Romans Estate Letting has been the worst experience since renting in the UK. All they do is Routine Property Visit, ensure that the rent is paid on time but failed to respond to critical repairs such as replacing heater which caused ill health during the winter season. They did not care one bit that I had to go through winter without adequate heating. All they did was promise to fix the problem until it reached the point where my husband could not risk our health anymore. We had to leave...and leave with urgency. After serving the notice, the property manager called to ask if they fix the heating if we would stay. How inconsiderate and rude. Are we animals ? This problem of inadequate heating was reported consistently since March 2017. We left the property on January 31, 2018 and it was not addressed. Now this dodgy company has refused to return my deposit. Romans Uxbridge....the worst estate and letting agents ever. The property manager is not effective. I hope no one else will experience the months of discomfort my husband and I faced. Romans....never again!I need my deposit back!

Tameka · 20 February 2018

★★★★★ 1/5

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Avoid renting with Romans at all cost !

I have rented a property in Frimley Green from Romans Estate Agents from August 2016 till January 2018.I had to pay 1 month upfront £2000 plus £4000 for deposit, so £7,411.82 in total, including 1,180.99 of admin fees!!!!! At the beginning of the tenancy whereas we were moving in, the former tenants warned us. ‘You will be robbed by romans and the landlord as the end of the tenancy as we did. They will do everything in their power to get some more money from you’ they said. They were right !Moved out 4 weeks ago after caring for the property as if my own and receiving glowing monthly inspection reports during 1 and a half year on the state of the property. The rent was always paid on time and I had inspections every 6 months through the whole time so they were aware the house was always spotless. Now after chasing 4 weeks after moving out, no action had been taken by the agency whatsoever to progress release of deposit.I’ve had to beg them sending emails every single day.Charges were recommended to landlord by Romans for deposit retention on checkout for 2 minor points, these are several hundreds of pounds which are disproportionate. The icing on the cake, as recommended by the tenancy, I had a professional cleaning at the end of the tenancy for everything, carpet included with invoice, sent it but they decided it wasn’t good enough.They also charged us £5 for a ‘crack’ on one of the freezer drawer due to the frost (not us), whereas the fridge delivered at the beginning of the tenancy was ridiculous (small fridge for a 4 bedroom house). The fridge also was broken at the beginning of the tenancy, no one warned us, we lost £250 of food!Then because we didn’t cut the grass when we moved out (winter and frost, even snow at the end of December) and our lawnmower was electric they charged us £280 for the garden.My surprise was that Romans also gave me bad references. The letting agency I’m dealing with now asked me for my statements because they spotted something was wrong. How could you live in a property without paying the rent?During the tenancy my gazebo has also been broken by one of their contractors who cleaned the windows. … The landlord replied with a deduction of £15 for a broken gazebo LOL ! We of course didn’t agree with that! During the check-out process I mentioned about the gazebo. They replied by threatening me. This is the copy and paste of the email :I have advised your former landlord that you will only accept the deposit deductions in the event that he compensates you £150 for the damaged gazebo. Your landlord does not agree this, and has advised that if the deductions are not accepted, he will be seeking additional deductions for damage to the walls, to the grass, to a blind in the study and a larger amount for the worktop. He will be advising me of revised figures for the schedule over the weekend. Once I am in receipt of these figures I will amend the draft schedule and forward it to you.Of course this is not true. And I can prove it! In fact I just discovered that they uploaded new pictures of the house to rent it after the end of our tenancy and the walls actually are spotless. So avoid renting with Romans, 1star is even too good for them. If there was an option to give 0 stars I would. Even if all is done by the letter, you won’t get your full deposit back!

Katy · 14 February 2018

★★★★★ 1/5

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DREADFUL EXPERIENCE!!!…

Dreadful company to deal with in my experience!!I rented a property in Winchester from this company and at the end of the tenancy, was horrified to be accused of being responsible for causing damage to the house that was already present at the beginning of the tenancy!! I could not sign the original inventory document, as there were numerous defects and oversights at the property, not listed within the document. I was told by Jane Darling (property maintenance manager) having emailed the company with my concerns, that the only deduction from my deposit would be for cleaning, which I understand is standard practice with this company, no matter how well cleaned the house was, however an additional sum was deducted of around £130.00 for damages that were already present at the beginning of the tenancy!! I had properly looked after the house during my tenancy and even had the overgrown front garden landscaped with log roll and forest bark to finish, at my own expense. There was also a significant damp problem not listed within the inventory and no central heating at the house, which I understood was be rectified, but sadly, having been told by Jane Darling that electric 'storage' heaters were to be fitted, they were not forthcoming, merely uneconomical low price convector heaters were screwed to the walls. It has honestly been an utter shambles dealing with the property maintenance department of the Winchester branch of Romans, hence the reason I terminated my tenancy at the earliest opportunity!!PLEASE THINK VERY, VERY CAREFULLY BEFORE RENTING A PROPERTY FROM THIS AGENT, ITS BEEN A TOTAL NIGHTMARE!!!

David · 23 January 2018

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

From start to finish with Romans it has been horrendous. We wanted to move in on the date they had advertised on their website due to both starting new jobs however we got a call to say that is needed to be delayed by 5 days due to electricity and gas inspection and cleaning the property. This was incredibly annoying but not as much as when we were finally handed the keys to move in the flat was filthy and had not been cleaned at all. I went through the complaints procedure and managed to get compensation money and a written email that we were able to leave the flat in the same condition how we found it. Now our tenancy is over and Romans have still not given us our deposit back. They tried to charge £250 in professional cleaning costs even after I uploaded evidence. Romans hugely lack communication within their company and I honestly cannot say a positive thing about our experience with them. I honestly advice anyone to avoid them.

Ella · 27 July 2022

★★★★★ 5/5

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We sold our first property with Romans…

We sold our first property with Romans Bracknell last year in October. In a time when selling was very difficult, our agents did not falter and kept our confidence up through months of uncertainty. We never struggled to make contact with our agent and we were consistently kept up-to-date with the situation.They even dealt with a psycho who played around with making an offer and pulling out at the last minute because of the stamp duty increase with tact and professionalism. We then went on to secure an even higher offer the next time!

Alex · 26 July 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST

AVOID AT ALL COST. If you can avoid using Romans Sunningdale as your lettings agent and property manager, please do. Despite paying them over GBP 700 per month, we have had to do most of the work ourselves and in order to get Romans to do anything at all we have needed to chase violently a number of times. Any proactivity on their side is completely absent and their complacency has put our property at risk several times - e g not tending to leaking pipes with urgency or leaving keys / fobs at the property during viewings. We asked Romans for a partial refund of the management fees due to the extremely poor service. We were promised three months' compensation which they then wiggled out of on the basis a technicality. We are deeply embarrassed on their behalf and will never use Romans Sunningdale again. AVOID AT ALL COST AS YOU'LL GET NOTHING BUT EXCUSES.

Silvi · 26 July 2022

★★★★★ 4/5

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First time buyers

My partner and myself are first time buyers so the whole process was really daunting but Mia made us feel so at ease and really helped with everything. Our move manager Hannah was great and always gave us updates when we weren’t always finding out the answers we wanted to !

Jessica · 22 September 2023

★★★★★ 5/5

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A Very Grateful Tenant

Like many, I've had a very tough year and to make things worse I have had a lot of problems with the flat that I am renting. However, I have been very lucky to have a wonderful property manager in Lisa Fazal who has been exceptional. She has been superb in correspondence with myself and my landlord - polite, friendly, fast-acting and understanding. Romans have been excellent throughout my tenancy and I have always felt at ease asking them for help, guidance and support.

Jon · 5 July 2022

★★★★★ 5/5

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Romans - Camberley... Excellent!

Matthew Pointing and his team provided a first class service. The marketing of my property combined with Romans ability to engage with serious buyers led to a swift completion. Romans property portal is excellent. Highly recommend.

Kevin · 9 December 2021

★★★★★ 5/5

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Big thanks to Mandy Tann who has…

Big thanks to Mandy Tann who has managed the property we rent for two years and has always dealt with any issues promptly and effectively.

Leah · 19 March 2023

★★★★★ 5/5

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A very positive experience

A big thanks to Naomi Hamilton for dealing with my repair issue in such a speedy manner - reported issue on Friday morning, the contractor contacted me on the same day, and the issue was fixed on Monday morning! Thank you for the good service!

Happy · 26 January 2024

★★★★★ 5/5

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5 star estate agent

Tom and Max were brilliant from start to finish, nothing was too much trouble and when the sellers solicitors were not being pro-active Tom and Max did all the chasing up for me!

Dave · 8 May 2022

★★★★★ 5/5

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Ema was very helpful and friendly

Ema was very helpful, great at communicating and attentive to needs and details whilst staying very professional. Moving in is always a hassle but that didn’t seem to be the case here. Many thanks!!

Forgwe · 20 March 2022

★★★★★ 5/5

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Romans in Lower Earley

Antony and Rebecca have been very helpful during the whole process. They replied my queries promptly. Very efficient team. Antony was very kind to make sure if we are alright after check in. Thank you very much.

Iris · 29 September 2021

★★★★★ 5/5

Trustpilot

Very helpful and friendly

Anais has been super helpful with organising my house rental. Always warm and friendly, quick to respond to emails and phone calls, and very patient with answering my many questions!

Suzanne · 13 September 2022

★★★★★ 5/5

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Swift Problem Resolution

Thanks Kimberley for providing prompt support to resolve my concern related to tenancy renewal. Much Appreciated .Looking forward to your continued support. Keep it up !!

Vishesh · 8 February 2023

★★★★★ 5/5

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Jack, Hollie and Romans

Jack has been a massive help at getting me started and settled in, going the extra mile at times. Hollie from introducing me to the apartment and getting the ball rolling was polite, patient and helpful.Thanks a lot Romans

Sayim · 21 April 2021

★★★★★ 5/5

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David was extremely helpful and…

David was extremely helpful and professional with helping us to get a suitable rental property. He answered all of my questions promptly and in a friendly manner.

Shelley · 26 December 2022

★★★★★ 5/5

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Fast

Fast, reliable and pleasant experience. Moving long distances can be challenges however Sam made the experience stress and constantly remained in touch to manage expectations. All round good experience.

Liam · 13 October 2022

★★★★★ 5/5

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The service of Romans is great

The service of Romans is great. Specially Mr. Benjamin was so quick is assisting our requirement and within few minutes arranged everything required. Highly recommended…

Pragathi · 3 March 2023

★★★★★ 5/5

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Thank you Kerry and the Lettings team…

Thank you Kerry and the Lettings team for all your help! Finding our new home had never been soo easy. Highly recommended.

Customer · 1 June 2023

★★★★★ 1/5

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No Deposit Option..???

It seems unless you take the NDO you're unlikely to get a successful application. Can someone explain why a timely application after speaking to an agent, a extremely good credit history, full-time employment and a very good salary was not suitable to rent the property?After over a week of waiting and no communication, the application was rejected and the property remained available/advertised. As there is still no explanation for this, one can only presume that this is because if you don't take up the expensive NDO option and want to pay the deposit in full.....you're application will be rejected.

Lorraine · 28 May 2022

★★★★★ 5/5

Trustpilot

Excellent service

Having rented my apartment through Romans for several years, I have been very happy with their professional service and wrote a review which reflects that. Since then, I put the apartment on the market and am just about to complete on the sale. I recently realised that I had not downloaded my Statement Summary for the previous 2 tax years and so I requested copies from Donna-Marie Brant, my former rental agent. She replied immediately and not only sent me the information I required, but added in details for the current year. Excellent service as I have come to expect from Romans.

Neil · 20 May 2022