Trusted Agent profile · Bath and North East Somerset
★★★★★
1,977 reviews across 2 platforms
21 Milsom Street, Bath, BA1 1DE, Bath and North East Somerset, BA1 1DE
Savills's office in Bath and North East Somerset, at 21 Milsom Street, is rated 4.2 out of 5 across 1,977 reviews on two platforms, including 162 Google reviews rated 4.9.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotClaire Singleton was a fantastic…
Claire Singleton was a fantastic partner to work with in selling our home. Her pragmatic and data-led insights on the local market were invaluable, and her strategic and calm approach were deeply appreciated throughout our sale. The Savills team demonstrated strong professionalism throughout and the photography was outstanding. We deeply appreciated Claire and the whole team's support and wholeheartedly recommend them to others.
5/5
GoogleMy partner and I were lucky enough to have dealt with Mia through our buying process. She was incredibly knowledgeable about the Bath market and paid special attention to our needs. Her communication was outstanding compared to other agents and she kept us updated of every property that came to market that suited us. She was Determined to find us a property that we would be happy in and every point of contact was personal to us. Thank you Mia for going above and beyond.
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
1/5
TrustpilotThe worst company I have ever…
The worst company I have ever experienced very rude they lack customer communication skills threatening behaviour I find it very hard that they are still allowed to practice my advice is keep well away I would never use this company ever again
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and that you felt our communication fell short of the standards we aim to provide. We take concerns regarding customer service and professional conduct very seriously. The experience you describe is not reflective of the level of service we strive to deliver, and we regret any frustration caused. As we are unable to discuss individual circumstances in a public forum, we would welcome the opportunity to investigate your concerns further. Please email socialmedia@savills.com with your details so that a senior member of the team can review the matter and respond appropriately. We appreciate all feedback, as it helps us identify areas where we can improve our service.
5/5
TrustpilotThank you Deanna!
Deanna Addis has been looking after our 2 properties for years and we have always been very impressed by her. She is always extremely organised and gets any issues resolved quickly, making everything very easy for us. We always feel in the loop and updated as she takes time to communicate with us regularly. I'd highly recommend her as a Property Manager to anyone looking. Thank you again Deanna!
Thank you for taking the time to review our service, Helen - feedback is always incredibly helpful. I’m delighted that we met your expectations.
5/5
GoogleA sincere thank you to Luke Brady of Savills, Bath. After patiently waiting almost two years for the perfect spot to come to market, we contacted Luke, who proactively sourced an off-market opportunity to purchase one of the finest properties in Bath, and my wife and I just exchanged and completed the transaction. Once identified, all-in-all, the process was very efficient, taking only a couple months, and would’ve been quicker were it not for the year-end holidays. Savills receives high marks for their knowledge, professionalism and service. Whether you’re selling, buying or both, I highly recommend Luke and his team.
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
5/5
GoogleWe recently sold our house and bought our new home through Savills. We were greatly assisted by Jack King who found our new home for us and worked very hard to sell our house despite some very trying difficulties. We had also worked with Jack on our previous move. He is always very helpful and enthusiastic and we would not hesitate to recommend Jack and Savills to both buyers and sellers. If we ever move again we will be automatically be turning to Jack to help us with our sale and to find us our new home.
Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met/exceeded your expectations.
5/5
GoogleWe have just completed a sale and purchase, with both being handled by the team at Savills Bath. This was a particularly protracted & complicated process due to several factors, covering legal, planning & building control issues. Throughout the journey, the team managed to keep the all parties well informed and managed expectations in a professional & courteous manner. The attention to detail was very impressive, and delicate matters were handled with the upmost decorum. Without this level of service in a difficult market, I don't believe we would have completed on the purchase of our dream home. Huge thanks to Luke, Jack, Belinda and the rest of the team. Nigel & Liz Parr
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
5/5
TrustpilotGood experience all round
Victoria at Savills Newbury was a pleasure to deal with.She was highly professional and most importantly kept in constant touch and was always available either directly on the phone or by email. Our move was quite lengthy until exchange but the entire team at Savills were very calm and nothing was too much trouble.We would not hesitate to recommend them to other homebuyers. Thank you all very much.
Thank you, EK, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
1/5
TrustpilotUnprofessional
I had a viewing booked for today at 4:15 PM. I emailed 30 minutes beforehand to see if I could reschedule for same day 5pm and was told it had been cancelled because the apartment had already been taken. This was surprising, as I had only booked it yesterday. If I hadn’t emailed first, I wouldn’t have known and would have shown up outside the building, mind you, it’s raining quite heavily today! This is not a professional way to deal with people.
Thank you for your feedback, Rumi, and we're truly sorry for the inconvenience caused. We understand how frustrating it must have been to find out about the cancellation so close to your scheduled viewing, especially in such poor weather. The property was unexpectedly taken off the market, and unfortunately, our team didn’t notify you in time. That’s not the standard of service we aim to provide, so we 'd be very keen to learn which office you arranged the appointment with, and which address. If you'd like please email this detail to socialmedia@savills.com.
4/5
TrustpilotSue was very good at keeping us informed.
Sue was very good at keeping us informed of the progress with the sale which was dragging on due to external influences. Earlier on when dealing with another colleague, I felt I was having to do the chasing but it was much better when Sue took over and she made a massive effort to make sure everything was put in place for us.
We really appreciate your kind feedback, Rowland. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotOliver H
Oliver H. has been incredibly kind and efficient during my time with him as property manager. He addressed all my concerns swiftly and was extremely lovely during the entire process. I cannot recommend him more highly!
Thank you so much for your review, Laura. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
GoogleMatthew and his team were amazing from our first showing up until we completed. Matthew kept us in the loop and was on top of the sellers to get us the answers we needed to move ahead in a timely manner. He even managed to help us buy some of furniture from our seller which our solicitor couldn't help us do. Great job all around! Will be using them in the future for our next sale/purchase I'm sure
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
5/5
TrustpilotIt was a pleasure working with Savills…
It was a pleasure working with Savills for our house purchase and it was by far the best experience of buying a property I have had. From start to finish, we were kept up to date and served extremely well. Lucy Kirkshaw-Staines was exceptional and really helped the whole process along. Highly recommended, 5 STAR!
Thank you for your lovely review, Janith. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
TrustpilotProfessional Service
We recently sold our house with Savills in Exeter. Chris Clifford visited us and was professional and knowledgeable from the outset. Emma Darke was our primary point of contact and facilitated our viewings - she was fantastic; engaging, warm and a great communicator. We would highly recommend them.
5/5
TrustpilotWe had a great service from Savills
We had a great service from Savills. Charles Lang and Robert Jacobs introduced us to the vendors of a house we really wanted. A prompt offer was accepted and Savills then marketed our house and found the ideal buyer. The whole process went from initial offer to completion in under nine months which was a miracle given the size and complexity of the properties involved. Throughout the process Charles, Robert and the team at Savills went out of their way to be as helpful and supportive as possible. Moving house is notoriously stressful but Savills made it so much easier. Thanks to them, we now have a house we love and our 'downsize' leaves us exactly where we want to be.
5/5
TrustpilotSavills - 'The dream team'
The team at Savills was absolutely brilliant in helping me sell my house. They were always there to lend a hand and kept me updated every step of the way. Right from the start, they've been fantastic. I'd wholeheartedly recommend them. Special thanks to Pippa who was always a call away whenever I needed to discuss anything.
Thank you for taking the time to review our service, Ray - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
GoogleAlistair and his team at Savills Bath were fantastic and supported us every step of the way through a slightly eventful sale!! It was incredibly reassuring to have competent, supportive and trustworthy professionals on our side, in stark contrast to the agent we bought through. A massive thank you from us and would we love to use you again (if there’s ever a next time!).
5/5
GoogleMia and the team at Savills in Bath have been excellent in trying to find us a property. Mia has been in regular contact with ideas and different houses, and listened to our feedback on properties we've seen .Her proactivity in our search was very much appreciated
Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met/exceeded your expectations.
1/5
TrustpilotCharged twice at Intu for parking
Charged twice at Intu for parking. Had to pay again as one machine must have been faulty and the barriers would not raise for my car. Paid again and was allowed to leave. Ocular proof available.----------------------Hi I will - I've already filled a form out on your official website a while ago so you may be able to locate that also. There was no response.
Thanks for getting in touch, could you please email additional detail including the address of the car park to socialmedia@savills.com so we can investigate.
1/5
TrustpilotShockingly poor service
Shockingly poor service. Please beware if Savills are the property service agents ie taking care of the entire building block. When you want to sell/buy a property then they are supposed to provide a management pack and are paid for it. For us it has been over 43 days and still nothing from them. Without the management pack we can not proceed and the process is stuck. There have been several chaser emails but still nothing.Am trying to figure out who is the senior management to contact to expedite this matter.Update- after writing this review the pack was provided within 6 hours. Thank you to Trustpilot.
Thank you for bringing this to our attention; we would like to find out more so we can investigate and provide a resolution as a matter of priority. Please email further detail to socialmedia@savills.com.
5/5
TrustpilotPositive experience as a tenant!
Positive experience as a tenant dealing with Savills. They were responsive and attentive during both the move in and move out of our tenancy. Our property manager Maria was ace - no complaints!
1/5
TrustpilotWorst block management company, very unprofessional
Savills took over management of our luxury estate in Paddington a year ago and, sadly, transformed it into an environment that feels closer to a neglected urban area. Despite our repeated attempts at civilized conversation and requests for resolution of pressing issues, Savills has consistently let us down.One of our main concerns is the staff's professionalism, or lack thereof. Their working hours seem limited, they fail to respond appropriately to reports of illicit activities within the estate, and they've even resorted to blocking communication from residents who've raised issues.Adding to our frustration is their habit of hiring friends and family members for key roles. Our gardening and maintenance services, for example, have noticeably declined in quality due to lack of commitment and competency.Security in the estate has also dramatically worsened under Savills' management. Despite being promised 24/7 concierge and security, we've experienced periods with no security officers present during the day. In one alarming incident, an intruder managed to enter a flat and cause distress to its inhabitants by getting naked, peeing on a bed and attacking the husband of a pregnant lady. Despite clear evidence, Savills denied any culpability for this incident.Cleanliness is another casualty of Savills' lackluster management. Rats in the bin rooms and persistently dirty common areas are now common sights. Lifts and entrance doors remain broken for extended periods.The final blow came when Savills decided to inflate our service charge by 40% upon their impending departure. It appears they're trying to make a final financial gain before we replace them with a more professional agency.If you know Savills manages a residence you're interested in, my advice is run away. Instead of enjoying the comforts of our flats, we residents find ourselves investing significant time and energy into resolving issues that Savills should have addressed. Their unprofessional conduct borders on the criminal, from facilitating unsafe conditions to taking our hard-earned money without providing the services we've paid for. This review could be a novel, but to sum it up, Savills staff are unprofessional, unhelpful, and rude. You go higher up the chain, and they all protect each other with no accountability for anything. I really cannot wish anyone to have to deal with Savills. But honest hard-working people will eventually win as we keep hearing news about how they're getting removed of many estates for their unprofessionalism.
Thank you for raising this with us, we would like to find out more about this. Please email further detail to socialmedia@savills.com so that we can investigate as a matter of priority.
5/5
GoogleMatthew and the team were highly professional and listened to what we were looking for. As an agency they were consistent at sending through properties and suggesting interesting alternatives. We appreciated their patience during our search which proved frustrating at times. Thank you for your kind attention.
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home/future endeavours.
1/5
TrustpilotIt's a shameless company who doesn't…
It's a shameless company who doesn't care about you at all. Waiting 8 months to relocate difrent apartment. First seven months was told it's a plumbing issue and i need wait,before I can move. Told they can't fix, and after that i was offered difrent apartment, and they let someone else live in before us. And told it's temporary, to be patient and wait. Seriously, how long they will lie to us. There is no end.. Terrible company, never saw anyone else like them.
We are sorry to hear of your experience and would like to help. Please email further detail to socialmedia@savills.com so we can investigate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills's Bath and North East Somerset office has 1,977 reviews across two platforms: 162 on Google, 1,815 on Trustpilot (across the whole business).
Savills Bath is rated 4.2 out of 5 across all 1,977 reviews, and 4.9 out of 5 on Google from 162 reviews.
Savills Bath, 21 Milsom Street, Bath, BA1 1DE, Bath and North East Somerset, BA1 1DE.
