Trusted Agent profile · Bath and North East Somerset
★★★★★
2,001 reviews across 2 platforms
21 Milsom Street, Bath, BA1 1DE, Bath and North East Somerset, BA1 1DE
Part of Savills, see every office.
Savills's office in Bath and North East Somerset, at 21 Milsom Street, is rated 4.2 out of 5 across 2,001 reviews on two platforms, including 185 Google reviews rated 4.9.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience!
We recently bought a house listed with Savills and their team has been super helpful and supportive in the process.Special thanks to Natalie from the Loughton office!
Thank you so much for your review, it is much appreciated. We wish you all the best in your new home!Regards,Natalie & Savills Loughton
5/5
TrustpilotI will always recommend Savills
I will always recommend the services at Savills Tunbridgewells for anyone buying or selling. They have supported me all the way during both of my house sales. One being a garden land plot the other my cottage. The Team that stood out for me was firstly Becky for her constant support and understanding. Ruth for her skills in showing perspective buyers our sales and for relaying the viewings back to me.I would definitely be happy to work with Savills again in the near future.Best regards Matthew Cross
Thank you for taking the time to leave a review. We appreciate your kind words and are so glad we were able to help you with your recent sales. We hope to work with you again in the future!Regards,Becky, Ruth and the Tunbridge Wells Team
1/5
TrustpilotThis review relates to Savills' affiliate Dream Estates Croatia
This review relates to Savills' affiliate Dream Estates in Croatia. I am not quite sure why Savills chose this particular agent to represent them and allowed them to use their logo. The difference in customer service and approach is massive. Dream Estates bring this company into disrepute. I contacted them for evaluation however it took months to get a response, they provided partial information about their evaluation process, causing unnecessary delays. Savills, if you are reading this, I suggest you to find another professional agent in Croatia to affiliate with or invest some time to offer Dream Estates basic customer service training.
1/5
TrustpilotThey ran away with my weeks holding deposit and gave the flat to someone else
I thought Savills was meant to be a reputable company but are actually very shady. I paid in a weeks rent as a holding deposit in December. They reassured me everything was ready for the move-in date, but on the very day of the move-in called to say that references had not been completed by the referencing company and that the only way is to pay a year of rent upfront, which I refused (this was never discussed previously). Even though the payment site states clearly that the holding deposit will be refunded unless the tenant pulls out of the offer, or should they provide inaccurate details, they have still not returned the deposit and are not responding to emails.
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotOutstanding Estate Agent
Savills sold our house in Balham in 2 days and got an offer OVER the asking price. David Stafford is efficient and knowledgeable, I would highly recommend Savills in the Nightingale Triangle to anyone needing to sell their property.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotZach Madison - Great Agent
I have worked with Zach Madison on a number of transactions. Zach was a pleasure to deal with and extremely helpful in getting sales over the line. I look forward to working with Zach again in the future.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotAmy was friendly and professional…
Amy was friendly and professional throughout and we achieved very nearly the asking price inside two weeks. Completion then followed in two months which is very good. Fully recommend.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
1/5
TrustpilotI would like to warn first-time buyers…
I would like to warn first-time buyers at Saville online auction: please don't make the mistake of thinking it's easy to buy a house at an auction with a bridge loan.My daughter bought her first property at a Saville auction without having a lawyer read the auction fine print. She had to pay £10,000 for the seller's legal fees, which was included in the contract. Additionally, she could not get access to do a survey report to submit to the lender, resulting in missing the deadline by one day. This led to a £1,000 fine for late payment, on top of her solicitor fees and stamp duty. Furthermore, the property is not on the land register. Be careful, it can be very costly.
5/5
TrustpilotSavills have been excellent…
Savills have been excellent in finding a new tenant for my flat and the process was smooth and faultless. Thanks to Georgina, Sezen and the lettings team for being so helpful, excellent communication and an all round positive experience.
1/5
TrustpilotAbsolutely shocking absence of service
Absolutely shocking absence of service. We purchased a property through auction from Savills and since completion have been calling and leaving messages so we can get the keys. Got an email today saying they will send the keys ‘ when they get a chance’. Expect better from Savills. .
Hi Fiona, we are speaking to the Auctions team; could we request you email the buyer details and your contact information to socialmedia@savills.com so we can resolve as a matter of priority please?
5/5
TrustpilotListened to my requirements and found me an excellent rental
Joshua listened to me when I described the kind of house I was looking to rent, and came back not long afterwards with a very suitable property. He liaised with the landlord and myself, everything went smoothly, and the adminstrative side of things was handled efficiently by Savills office. I was very pleased with how well things went, as I had been looking for properties to rent for some time before contacting Savills.
Thank you for your lovely review, Margaret. It was a real pleasure being able to help you and hope you enjoy the new home.Regards,Joshua
5/5
TrustpilotGood team at the Bath branch
Initially called Savills (Bath) for advice on whether to go to market with a property and followed the advice they gave, which was to go to market straight away - we followed the advice and a good buyer was found in about ten days of going to market (another agent didn't bother to reply to our initial approach for advice, so Savills got the business). Good agents showed the viewers around, good advice and good post-sale communication. Particular mention to Olly who was happy to take out-of-hours calls and even called in to collect the keys from us while still recovering from an op (an obviously in some pain!). Key hand-over by Carly to the buyers on completion day with a bottle of fizz was a good touch too!
Thank you for taking the time to provide feedback. We are very pleased to have been able to help with selling the property, and hope your father is happily settled in his new home. Regards, Olly, Carly and the Savills Bath team.
5/5
TrustpilotExcellent service and experience
Savills has been excellent to deal with from start to finish. Ben Rivett is a great agent and we felt in very experienced and capable hands with him. I wouldn’t hesitate to recommend either Ben or Savills in the future.
1/5
TrustpilotBeware of fraudsters - Savills St.John's wood branch who coerced with the landlord
I like to warn people of Savills (St.John’s wood branch). I rented out a flat in Eamont court in Jan and moved in the beginning of March. Despite stating my health issue(chronic migraine) and asking for details on any planned repair works in the building, Savills and the landlord lied to me and didn’t reveal it. I figured this only in June when I received an email about planned repair works for 5 months from July. When I confronted Savills and the landlord, the landlord repeatedly claimed they were not aware. But later confessed they had received info about the repair works in Jan!!! Further, the break clause that was agreed was manipulated which forced me to live there amidst the noise. If this was not enough, when I moved out, the landlord claimed they had cleaning issues. So, I agreed with Savills on Dec 7th to get the professional cleaners I engaged with at the time of moving out to fix them. On Dec 8th, Savills and Landlord claimed the flat is occupied and the cleaners won’t be allowed. From Dec 7th to Dec 8th, in a matter of less than 24hrs, they claimed the flat was occupied. Today I found out that was a lie. Savills and Landlord together lied to me. I warn people to beware of these fraudsters who trap people!!!
We are very sorry to hear about this negative experience. We take great pride in providing excellent service and are disappointed to hear we fell short of that. Can you please send more details to socialmedia@savills.com so that we can investigate further?
5/5
TrustpilotSophie Candlin, Savills.
Sophie Candlin was excellent from start to finish. Facilitated all our viewing requests/times, followed up promptly, answered our questions accurately, and assisted in ensuring that our references were complete within our short time-frame. Thank you Sophie.
It was my pleasure, William. I'm very happy everything worked out for you. If you need anything else please do not hesitate to call me.Regards,Sophie
5/5
TrustpilotA special thanks to Alice & Laura who…
A special thanks to Alice & Laura who helped to find a higher bid while in a due diligence process with a competitor bid and then made sure there was a quick exchange (they’ve been very effective in dealing with buyers' and lawyers' requests mediating efficiently all the counterpart's needs)
5/5
TrustpilotKirstie was amazing and so was Sam
Kirstie was amazing and so was Sam. These 2 people helped us tremendously with our move. Kirstie helped us every step of the week, gave me great communication and the experience was way more pleasant and helpful than I could have ever imagined. Very happy with EVERYTHING.
5/5
TrustpilotWe had excellent service from Chris…EXCELLENT
We had excellent service from Chris Ashman-Adams in the Waterfront Battersea office. He handled all the negotiations for the sale of our apartment smoothly and efficiently and was always available for advice. We confidently recommend Chris and Savills.Norman Bronstein. m
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
5/5
GoogleEllie has been extremely helpful showing us around the Hope House site and discussing all the different flats with us. She has been very professional and her hard work shows! She has helped us get an in depth look at the apartment and has even provided us with electrical plans to help us plan and she is always available on email and is very patient with our frequent visits to the site.
5/5
TrustpilotSt John's Wood Office
Mr. Aziz Shah at Savillis St John's Wood Office has been extremely helpful. It is the kind of agent that you can really trust when you are looking for an apartment.ThanksSotiris and Dimitra
Thank you for the kind words, I am glad that I could make your move smooth and have enjoyed the property. Hopefully we can be of assistance in the future. Thanks. Kind regards, Aziz
5/5
TrustpilotRolls Royce service
With 3 sales and 1 purchase over the last year I have had the pleasure of working with Savills on many levels both in the type of property and the value range. Throughout each transaction they have performed to a very high level delivering all you can ask of an agent but most impressively with follow up after completion to make sure all has been in order. The whole team are friendly with an excellent sense of humour which helps alleviate the natural stress moments that always come when buying and selling property!Highly recommended.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,The Savills Team
4/5
GoogleIn our dealings with Savills I won't pretend it's been complete plain sailing from day 1, there were some delays in responding to offers, but I now understand the reasoning for this, not to mention that it's clearly a very busy time to be an estate agent! I've had numerous dealings with them the past few weeks, all swift and timely, I've found them to be friendly, knowledgeable and patient on what will likely prove to be a complex purchase.
We pride ourselves on our customer service so it’s very disappointing to hear that we didn’t come up to your expectations. We’d welcome the opportunity to get to the bottom of exactly what happened. If you’d like to, please call or email me on 01225 474501 or lbrady@savills.com - Luke Brady, Head of Bath Office and Southern Residential Region.
5/5
GoogleI've bought and sold several properties in Bath during the past 20 years, and nowhere--absolutely nowhere--comes close to Savills for offering the finest service and customer care. Everyone in the office is well informed about the properties currently in their portfolio, so you can ring in with a query and get a proper answer., usually straight away. They work together so well as a team, and the mood in the office is positive and cheerful. It feels great just to step inside! If you sell with Savills, you'll get the highest price that's still fair for your property--realism mixed with hard work, because they contact as many prospective buyers as possible. If you buy from them, you will be well informed all along the way, and you can feel free to contact them with any queries--nothing is left undone. Which brings me to a personal mention. One staff member in particular stands out, even among such a great team, and he is Jack King. If Jack wasn't available and we wanted to speak to him in particular, he always let us know promptly when he would be able to return our call, and he always made sure we received the help or information we needed. Even after completion, well after we'd moved in and technically his duties were completed, Jack checked to make sure all was well, and even sorted out one small issue with which we needed help on a weekend. What a star! My summary? If you want the best, go to Savillls Bath.
Dear Linda, thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
1/5
TrustpilotA house “all included” without part of the furnitures
Just finishing the purchasing of a house with my partner in SE1. Chloe L. , Head of Sale, Wapping, provide a terrible experience. Presenting the house fully furnished during 3 visits, we found out unfortunately the house on the day of exchange was not furnished as we paid for. Her answer has been it’s a “detail” the fact all the furnitures are not included. Well, when we paid her commission and 90.000£ on furniture I don’t think a “detail” is the way to help me. No apology has been made from her or her client. We are now in the middle of taking actions again Savills and her client. I DO NOT recommend her! She did NOT help and after a month I am still not able to just enjoy our new house.
We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.
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