Trusted Agent profile · Bath and North East Somerset
★★★★★
1,591 reviews across 2 platforms
32 Gay Street, Bath, BA1 2NT, Bath and North East Somerset, BA1 2NT
Hamptons's office in Bath and North East Somerset, at 32 Gay Street, is rated 4.3 out of 5 across 1,591 reviews on two platforms, including 173 Google reviews rated 4.8.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Property Management
Great experience with Hamptons and our property manger Danish Ashraf. We’ve been renting for years and have dealt with quite a few property managers, but this was by far the best experience we’ve had. Danish was always incredibly responsive, quick to resolve any issues that came up, and consistently friendly and professional throughout our tenancy.
5/5
TrustpilotJuan Elkington
Juan Elkington, based at the Maidenhead office has been an excellent Property Manager: professional, approachable, and highly responsive. He communicates clearly, deals with issues promptly, and makes everything as straightforward as possible. A pleasure to work with and a real asset to the team."
Thank you for taking the time to leave such a wonderful review. We are delighted to hear about your positive experience with Juan and the Maidenhead Property Management team. Providing a professional, responsive and approachable service is incredibly important to us, and it's fantastic to know that Juan's clear communication and prompt handling of matters have made managing your property as straightforward as possible. Your kind words about Juan being a real asset to the team are greatly appreciated, and we will be sure to share your feedback with him and his colleagues. Thank you again for your recommendation and for choosing Hamptons.
5/5
TrustpilotDanish is by far the most helpful…
Danish is by far the most helpful estate agent I’ve met. As my property manager, he has handled every issue with patience, professionalism, and efficiency. No matter the concern, he always finds a solution quickly and ensures everything runs smoothly. His dedication, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Danish to anyone looking for a reliable and proactive property manager!
5/5
GoogleYoanna at the lettings agency has been great to deal with. She's been quick to respond to any queries and very helpful throughout. Renting a property can be a stressful experience but Yoanna has made it easy and stress free. Thank you! A few weeks in and I'd like to add that Hampton's Property Management team have been excellent too. Thanks to Melanie who has sorted some very minor teething issues quickly and efficiently and with a very friendly manner.
Thank you for your review Jane. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotProperty management
Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.
5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen. Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year. We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition. Thank you again for your feedback and for choosing Hamptons.
5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance. We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections. Your feedback is greatly appreciated
5/5
TrustpilotHamptons Canary Wharf office team
Hamptons Canary Wharf office have let and managed my property for the last few years and have never let me down. Laura and her team are hard working and always on hand with professional advice and assistance. My property manager, Charlie has been brilliant, always proactive and understanding and finding the best solution for myself and my tenants.
5/5
GoogleHamptons Bath sold my house last summer. Neal Wood’s valuation was spot on (as it had been in respect of a prior house sale), and he and the team did an amazing job of marketing the property. The first people to view came forward with a serious offer which I was very happy to accept. They - particularly Kim - then held my hand through the entire transaction, which was not easy due to unforeseen issues at the bottom of the chain, in what was a very difficult mortgage market. They were patient, communicative, and overall extremely professional. Thank you Hamptons.
Hi Maria, we are delighted that you enlisted Hamptons Estate and Letting Agents Bath and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
Trustpilotrecently moved into a property
I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.
1/5
TrustpilotScam company they tried to scam me out…
Scam company they tried to scam me out of £250 for a deposit their staff member Gytis Petkauskas is very unprofessional and rude was harassing me to make a payment to their company then when payment was done tried to trick me to make a payment to a different company and not return my payment be very careful of these guys dodgy as hell he was quick to take my money but somehow doesn’t know how to use his phone when it comes to retuning my payment SCUM
5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback. Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated. Thank you again for your review and for choosing Hamptons.
5/5
GoogleHad a great experience with Hamptons in Bath recently during a house purchase. Queries were resolved quickly with the help of the team and this enabled all parties to get to a point where we were able to complete the house purchase within 3months.
Thank you for taking the time to leave us a review! We are thrilled to hear about your positive experience with Hamptons in Bath during your house purchase. Our team works hard to ensure a smooth and efficient process for all parties involved. Congrats on completing the purchase in just 3 months! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe feel very lucky to have met Kim from Hamptons when we first started looking for houses in Bath. We were dealt with in a friendly and professional way and Kim was always there for us, dealing with our questions in a timely manner. I would like to wholeheartedly recommend Kim and her team to any other prospective house buyers in Bath!
Thank you for your wonderful review John. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleHamptons have been managing my Bath flat for a few years now. We have had varied experience with tenants and Hamptons have dealt with issues quickly and efficiently. I trust them to look after our interests. Ashley in particular has proved especially friendly and responsive. We recently had a mystery leak at the property. She found the right company to help and all was resolved with minimum anxiety on my part.
Thank you so much for your kind words! We are thrilled to hear that our team, especially Ashley, has been able to provide you with quick and efficient service. We take great pride in looking after our clients' interests and are glad that we were able to handle the mystery leak with minimal stress for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHamptons provided outstanding service for the sale of our house in Bath. The valuation, drawing up particulars, managing viewings, helping us with offers, chasing solicitors to get to exchange - all was done with exemplary efficiency, speed, care and courtesy. Neal, Steven and Tom were all first rate. We considered in depth using a number of other agents in Bath and I am so pleased we used Hamptons.
Thank you for taking the time to leave us a review Fred. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleI recently rented a flat through Hamptons and I couldn't be happier with the experience! Yoanna provided helpful guidance throughout the application process and Melanie is a great property manager, responding as fast as she can and supporting me with all of my needs and questions. The flat itself is in great condition, and Hamptons is making the move-in process totally seamless. I would absolutely recommend Hamptons to anyone looking to rent in the area.
Thank you for the great feedback Gabriele. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Bath was exceptional. The team will be pleased to read your review!
5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost. Particular mention to Mandy and Patryk who are superb
Thank you for your kind review. We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience. A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference. We truly appreciate your support and thank you for taking the time to share your experience.
5/5
GoogleWe have just bought a house through Hamptons and whilst I wouldn’t usually leave reviews we had such a fantastic experience with Kim we felt we must! Kim was so helpful, informative, knowledgeable professional and friendly - we felt really well looked after at each stage. Kim helped us secure our absolute dream home and with perfect timing to coordinate with our previous home sale. Couldn’t recommend Hamptons more so if you are looking to sell or buy look no further!
Hi, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
5/5
GoogleHow to even begin describing Hampton's Letting's and the Team feels like a behemoth of a task. Some important information is that I myself am a student, and this had completely hindered my prospects for searching for a property in a place like Bath. As students we're told that we should aim for a certain standard that would assist in bringing costs down, in order to still maintain a standard of living in the current housing and cost of living crisis. The property I had seen under Hamptons was about property number 20 in a long, tedious line of property viewings I had been experiencing even after this viewing, Yoanna was already considering me for other properties that might work in my budget. To say that Yoanna and her team worked hard for me is an understatement, after explaining my situation to her during my viewing Yoanna give advice and guidance on how best to present myself to landlords, estate agents and other independent letting agencies, then she and her team went above and beyond in talking to the landlord explaining the hardships I had been facing as a student that I was being rejected at every turn, when announcing 'I am a student' despite also working a near enough full time job to maintain myself. I am so lucky I found myself in the hands on Yoanna and the rest of her team, who really put themselves on the line for me unnecessarily. Thank you to all that Hamptons that have helped me, I have no doubt in my mind they will always be on hand should I need them.
Thank you for your review James. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
5/5
GoogleWe highly recommend the Bath Hamptons team. After a few false starts, they were dedicated in finding us the right buyer, their communication was consistently superb from setup to sale and they were always professional and supportive. Chandra & Kim were outstanding and we've ended the sales process feeling more like friends than clients. A truly all round fantastic team.
Thank you for your review Gary. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Bath and North East Somerset office has 1,591 reviews across two platforms: 173 on Google, 1,418 on Trustpilot (across the whole business).
Hamptons Bath Sales is rated 4.3 out of 5 across all 1,591 reviews, and 4.8 out of 5 on Google from 173 reviews.
Hamptons Bath Sales, 32 Gay Street, Bath, BA1 2NT, Bath and North East Somerset, BA1 2NT.
