Trusted Agent profile · Bath and North East Somerset
★★★★★
1,606 reviews across 2 platforms
32 Gay Street, Bath, BA1 2NT, Bath and North East Somerset, BA1 2NT
Hamptons's office in Bath and North East Somerset, at 32 Gay Street, is rated 4.3 out of 5 across 1,606 reviews on two platforms, including 181 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Bath Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
Hamptons Bath and North East Somerset won ESTAS awards in two years, most recently 2018.
ESTAS winner in two years: 2018, 2017.
2018 1 Silver and 1 Best in County ESTAS 2018 winners
2017 1 Top 3 and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotHamptons recommendation
I have been using Hamptons to manage our properties in Marlow for 20 years. Mandy and her team have always been professional and communication is great especially since I live abroad. I would highly recommend them.
5/5
TrustpilotWe’ve rented our house through Hamptons…
We’ve rented our house through Hamptons for over 7 years and the service has consistently been good. Jocelyn Williams is our property manager and she deals with repairs/ issues with the house promptly and communicates really well. We’re more than happy to continue to rent our house with Hamptons in the future
1/5
TrustpilotVery bad tenancy experience
I unfortunately had a very bad experience with The Hamptons in Clapham Old Town. They were unprofessional in their demeanour sounding bored and at times rude on the phone. They did not inform me of the process and when documents were required and I regularly had to chase them to confirm key points when I was moving. They also made errors with my tenancy agreement attempting to overcharge me and luckily I had wonderful landlords who were able to help me resolve the issue. I would avoid using this agency if possible and recommend they place more focus on customer service.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotThanks Jennifer!
Hamptons manage the property we lease through them. Jennifer Powell is always on top of any communications and does a great job resolving any issues.
5/5
TrustpilotHamptons have been managing my property…
Hamptons have been managing my property since the beginning of 2023. Max Barnes has been dealing with this most recently and he has been most helpful in dealing promptly and efficiently with any issues arising.
5/5
TrustpilotGreat letting agents
Great letting agents, always happy to help with any queries we have at our property. Nicole has been a huge help as our property manager! We always receive quick responses from her and issues are sorted quickly.
5/5
TrustpilotExcellent Service from Constance at Hamptons
I’ve had a really great experience with Constance from Hamptons. She has been incredibly helpful, professional, and supportive throughout the whole process of renting my home.
5/5
TrustpilotExceptional Service from Hamptons, A Huge Thank You to Lexie (Alexandra Lancaster)!
My experience as a tenant with Hamptons has been truly outstanding, and I want to give special recognition to Lexie (Alexandra Lancaster) for the exceptional way she manages everything.
5/5
TrustpilotV good rental experience
Do efficient in finding a flat that suits us. Also special thanks to Grace our property manager who have been so helpful and supportive. Thanks!
1/5
TrustpilotHolding the deposit and increase deductions by £100 because of going to TDS
The whole situation with taking the deposit back is very unprofessional. It took a month to come up with deposit deductions. After that, no response to my queries and issues about the deductions. After 2 months I finally decided to go to TDS to get my deposit back. Suddenly they sent an email of they increased the deductions by £100! No explanations at all. Very unprofessional service. Very bad treatment.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleAlexia has been absolutely brilliant in seeing us through the purchase of a lovely property, a journey not without complications. She liaised between us and the owners completely efficiently and professionally - but also with warmth, understanding and friendliness. All the other staff members we on occasion spoke to were exceptionally pleasant and helpful too.
1/5
TrustpilotPoor communication and incompetent administration
We have been thoroughly unimpressed by the standard of service given overall. While the branch manager was charming and helpful while pushing to acquire the business, she dropped us like a hot potato once the deal was signed. We have had to push for everything to go through, from keys being collected to the signage, to the brochure which was reissued 3 times, and still managed to be listed incorrectly when first launched! Communication has been abysmal throughout, with lack of clarity over who was responsible for what. Viewings not confirmed so we didn't know whether to prepare, then cancelled without notice. Confusion over feedback from viewings. Essentially if all Hamptons have done is put a few photos online, what justification is there for the many thousands of pounds they hope to acquire from a sale?
1/5
TrustpilotAwful at organising viewings
Awful at organising viewings. They came to us about a property and were only able to do the viewing on Saturday afternoon. We emailed back to confirm, no response. We left a message asking if the viewing was still going ahead, no response. We called the morning of the viewing and were told they would call us back to confirm, no response. Turns out an offer had been accepted and they didn't bother to tell us or cancel the viewing.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotPoor Management Agents
As letting agents, and management agents for let property. The vetting policy is extremely basic, which results in poor candidates. Our Tenant stopped paying. The when the tenant absconded without notice, Hamptons did not know they had left until we asked for an inspection of flat. Hamptons continued to charge a management fee throughout the period, when we had no money coming in, and were legally trying to get possession of the flat back. They held onto the £500 float for over a year, despite me asking for the refund. Do not touch them with a barge poll. Lovely employees but the culture/ethics is all about the money. I had to get a solicitor involved to help with the flat repossession, Hamptons were as much use as a chocolate frog.
Thank you for leaving us a review. We treat customer service very seriously and are naturally disappointed to read your feedback. Please do contact customercare@hamptons.co.uk should you wish to raise this formally.
5/5
TrustpilotAbility to handle the unforeseen
Taylor Hurley-Harrison is my property manager. She has dealt with challenges associated with the flat I moved into in a highly professional manner. Taylor is responsive and understanding. Her communication is clear and effective. She has made everything as easy as could be. Thank you!
1/5
TrustpilotDeluged with junk mail from Hamptons
I’m fed up receiving junk marketing material from Hamptons. Every week something comes through my door about houses they have sold or let in my area. Once a year might be ok but every week - it’s a waste of paper resources and very irritating for the recipient. I’ve tried emailing asking them to remove my address from receiving these communications - without success. I’m so cross about it, I would never dream of giving them any business.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotProperty Manager- Sam Jennings
Property Manager- Sam JenningsWe have used Hamptons for many years and Sam is the best manager that we have had at Hamptons and she has had to deal with some difficult tenants and leaks/floods and me. She has always been proactive and gets on with sorting out the issues with the minimum of fuss.
5/5
TrustpilotGreat landlord service from Hamptons
I have rented my house out through Hamptons for 8 years now and am very happy with the service I have received from all the team. Melanie Hudson is our property manager and is always quick to report and resolve any property issues that the tenants may have, keeping me well informed as the landlady too. Highly recommend Hamptons and Melanie.
1/5
TrustpilotRenters be warned!!!
All they want is your money and they will happily disappear.Their response to emails is sparse at best, with the usual delays of 1 or 2 weeks minimum for any issuesI live in an unsafe cladding issue post-grenfell flat that they did not disclose and happily enforced a 36 month contract in this death trapThey then did not disclose I would need to move out during my tenancy as this building would turn into a literal construction site for 2+ years.Luckily I managed to perfectly hit the 18mo break clause and vacate no thanks to Hamptons pure ignorance to the matter. They have the audacity to say they sympathise with this issue months after I have left! Even though they have known about it way before my tenancy started. Jokers.Also they seem to want to charge £403.30 for their professional cleaning of a 2 bed flat and provide no evidence of the work.
Thank you for leaving us a review. We treat customer service very seriously and are naturally disappointed to read your feedback. Please do contact customercare@hamptons.co.uk should you wish to raise this formally.
5/5
Trustpilotgreat service from Nikki Cullen
great service from Nikki Cullen. Always attentive and gets all the issues resolved brilliantly, a pleasure to deal with and would definately recommend
1/5
TrustpilotProperty handover
On receipt of our keys of our new rental property with Hamptons on walk in we were incredibly disappointed and upset to find the property in a completely unacceptable condition. We were horrified to find the carpet infested with carpet moth. The carpet is thread eaten with eggs and pupa are clearly visible! No way am I accepting the property in that condition. I have had no reply or solution from Hamptons and my move is on hold. We were supposed to be moved by now but had to cancel everything. You expect top notch from Hamptons because you pay top price. Absolutely at a loss of what to do and to say disappointed is being reserved.
1/5
TrustpilotThe most traumatic experience ever!
The most traumatic experience ever!From start to finish our Hamptons managed tenancy was a joke. Who needs an oven, right? We lived without one for over 8 months. Hamptons and the landlord failed to fix it. They failed to fix broken windows, lights and lots of other ‘insignificant’ issues. They failed to communicate with us in the way you would expect an agent who is managing your property would. It’s the most shocking experience we ever came across and the company did an absolute zero to rectify things. They simply do not care about tenants. They didn’t return us our deposit and we will go as far as taking them to the property ombudsman and the small claims court to have some sort of justice. Avoid, avoid, avoid!
Thank you for your feedback and please accept our apologies you had a negative experience. Please rest assured we always do all we can to support our Tenants and would kindly ask you to contact customercare@hamptons.co.uk who will be to look into your experience further and do what they can to assist you. Thank you again.
5/5
TrustpilotPositive experience
Robert is very attentive and he managed the negotiation in a positive way.Besides, he was available, flexible and easy to talk with.The team in Hamptons was also very professional in regards to the way they manage the documentation and each stage of setting a new tenancy agreement.
5/5
TrustpilotProfessional service with great coordination and communication
My property manager Melanie H is exactly what a landlord is looking for in a property management service. She is proactive all the way through the process of resolving a maintenance issue, taking action steps and communicating these before, during and after each appointment/maintenance stage. I really appreciated being kept me in the loop throughout an awkward issue that needed to be resolved effectively, even when I was travelling overseas, with poor internet access. This end-to-end 'problem-solving' service was thorough and correct all the way through and was exactly what I needed. Thankyou Melanie, you did a great job!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Hamptons Bath Sales won Silver for Lettings (Landlords) in South West (Avon, Dorset, Somerset) and Best in County (Somerset) at the ESTAS 2018 awards, its most recent, and ESTAS awards in one earlier year.
Tell us what you need and we'll put you in touch. Hamptons Bath Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
