5/5
TrustpilotNancy and Stephen has been very helpful…
Nancy and Stephen has been very helpful with viewing property. It was a great experience
Trusted Agent profile · Bath and North East Somerset
Andrews Bath Bear Flat reviews in Bath and North East Somerset
★★★★★
1,972 reviews across 2 platforms
9 Wellsway, Bear Flat, Bath, BA2 4QL, Bath and North East Somerset, BA2 4QL
Andrews's office in Bath and North East Somerset, at 9 Wellsway, is rated 4.9 out of 5 across 1,972 reviews on two platforms, including 189 Google reviews rated 4.7.
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Reviews
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service by Andrew’s
Great service by Andrew’s considering the challenges faced during this transaction. Would work with them again.
Agent replied · 27 October 2024
Hi Kerry, thank you for leaving us a five star review. We are so pleased to see you had such a brilliant experience with us. Thanks again, Rhys
5/5
GoogleAndrews provided a Probate valuation and advice for how to present the empty property for viewings. They managed and accompanied all the viewings and kept us informed of the offers received. They quickly contacted interested parties after the first buyer pulled out and negotiated a very satisfactory sale with another purchaser. The formalities were handled efficiently and we were kept well informed throughout the process.
5/5
TrustpilotProfessional and honest estate agent
Highly recommended an estate agent who managed to secure a nice property for my family. Very professional and honest. We had a bad experience with other estate agents in the area as they acted like auctions. And I am personally thanking Bobbie Caller (Bob) she helps us big time to make the letting process smooth and easy.
5/5
Trustpilot5 stars
Reece was extremely helpful and accommodating in finding my first property.
5/5
TrustpilotThey’re lovely staff
Agent replied · 27 October 2024
Thanks for the lovely feedback about our team, Soma.
5/5
GoogleI have had nothing but good experiences dealing with Andrews. Molly in Lettings has been most professional and delivered on her promises with my two rental properties in Bath.
1/5
GoogleThe absolute worst agency I have ever used. Constant unprofessionalism, lack of knowledge and moral disregard demonstrated throughout the tenancy. I was charged £350 in fees to sign the contract, but they could not justify at all why - luckily these have now been abolished by the governement for future tenants. They tried to refund me the previous tenant's deposit at the start of the tenancy; then did the same when I moved out (wouldn't release our deposit until the new tenant had provided their account details, despite it having nothing to do with them!). This shows a complete ignorance for who their clients are at any one time. They also outright lied and told me I would be responsible for continuing rental payments after the fixed-term contract had ended if I did not sign the surrender agreement. This was despite the fact that the very document they pestered me to sign iterated that I must only sign once my deposit had been released and the checkout inspection had been made; neither of which had been done. Please avoid letting with this company. I wholeheartedly urge you to consider anywhere else in Bath.
5/5
TrustpilotVery pleased with result of our house sale through Andrews.
Tony worked hard and showed a lot of persistence to get our sale done. He gave us a valuation that surprised me, never thought the house could be worth that much, and he got it sold for that much - despite the markets taking a tumble shortly afterwards (the Liz Truss debacle). Very satisfied with Andrews and with Tony in particular.
5/5
TrustpilotExcellent service
A wonderful service from the service sales man , listens and explains very well
Agent replied · 27 October 2024
Thank you for the five star review. Great to see you've had an amazing experience with our sales team. Thanks again, Rhys
5/5
GoogleExcellent service. Kate and Allan were efficient, responsive and friendly throughout the process.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGreat service
Great service, fast and efficient through the process.
Agent replied · 27 October 2024
Hi Sean, thank you for the review briliant to see you had a great experience. Thanks, Rhys
5/5
TrustpilotJane was fantastic throughout
Jane was fantastic throughout, thank you so much for your help and support
5/5
TrustpilotThe customer relation is wonderful and…
The customer relation is wonderful and welcoming. Prompt and timely response.
Agent replied · 27 October 2024
Hi Toviho, thanks for the five star review. Fantastic to see you've had an excellent experience with Andrews.Thanks again, Rhys
5/5
TrustpilotExperience was great
Steve is great. He explained in details every aspect of the property that we viewed.
5/5
TrustpilotShannon was very helpful when we were…
Shannon was very helpful when we were having trouble with goodlord
5/5
GoogleDylan and Tania were both incredibly helpful, always quick to reply and even took time to respond out of work hours. Excellent service.
5/5
TrustpilotAndrews made this process easy from start to finish
Andrews made the process of finding new tenants seamless, start to finish it was easy and from my perspective almost effortless. They found a new tenant really quickly and provided paperwork that was clear and understandable. They were responsive to any queries I had and remained professional throughout the whole experience. I can thoroughly recommend them.
5/5
TrustpilotExcellent
I am a first time buyer and was quite anxious and unsure about the process but Emma Mussert from the Bear Flat branch was incredibly helpful. She was always really quick to respond to any calls or emails and explain everything, and helped the purchase to go smoothly. I am really grateful for all the assistance.
5/5
GoogleSold my house through Andrews. On the market for 4 days then sold. Need I say more, great job.
Agent replied · 24 October 2024
Hi Richard, thank you for the terrific review. fantastic to see we sold your house so promptly and saw it through to completion. Really appreciate you taking the time to give our team in Bath a five star review. Thanks, Rhys.
5/5
TrustpilotI met this particular lady,Nicole,she…
I met this particular lady,Nicole,she has this endearing quality...she is polite and made her explanations so simple ..
Agent replied · 27 October 2024
Hi Eunice, thank you so much for your feedback. It certainly sounds like Nicole made a good impression, brilliant to see that she was so helpful in your dealings with us. Thanks again, Rhys
5/5
TrustpilotPositive and professional experience
Jennifer who managed our property was very helpful getting any issues resolved promptly.
Agent replied · 27 October 2024
Hi Hugh, amazing to see that Jennifer has been on hand to sort any issues for you effectively and efficiently! Thank you for sharing your experience, we know Jennifer will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotPrompt replies to my emails
Agent replied · 27 October 2024
Thank you, Norman! We're glad to hear you appreciated our prompt responses. Your satisfaction is important to us!
5/5
TrustpilotReliable and helped out when even they…
Reliable and helped out when even they could.
Agent replied · 27 October 2024
Thank you for taking the time to leave us a review! Thanks, Rhys
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Andrews Bath Bear Flat hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
