Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFinding the right house for our family proved challenging; however Jake was super friendly and helpful, and went out of his way to allow us to access the information we needed to make our decision. We are grateful for everything Andrews did to ensure we found the right home for us!
Victoria · 1 November 2025
Agent replied · 22 November 2025
Thank you, Victoria, for your wonderful feedback! We're thrilled Jake could assist you in finding the perfect home. Your satisfaction is our priority, and we're grateful for your trust in Andrews. If you need anything else, feel free to reach out. Enjoy your new home!
★★★★★ 5/5
GoogleWe couldn’t be more delighted with how Andrews Bear Flat handled the sale of our house. From start to finish they were nothing short of brilliant, professional, warm and proactive making an often stressful move feel far more manageable. Thanks to Sophia and Jake, who were incredibly helpful and supportive throughout the entire process
Lola · 19 September 2025
Agent replied · 22 September 2025
Thank you, Lola, for your wonderful review! We're thrilled to hear that Sophia and Jake made your experience smooth and enjoyable. Your kind words mean a lot to us. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotSarah Robinson has been outstanding and…
Sarah Robinson has been outstanding and professional whilst I have been dealing with Andrew’s. She responds immediately and understands the needs of both the tenant and landlord. She is an asset to the company.
Joe · 16 March 2026
Agent replied · 20 March 2026
Dear Joe Niblett, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. She truly is an asset to our team. We appreciate your kind words and look forward to continuing to help you. Best wishes , Lisa
★★★★★ 5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Emily and Sophia from Andrews to sell my flat, and I couldn't be happier with the experience. From the very first meeting, they demonstrated professionalism and a deep understanding of the local market.Their marketing strategy was impressive, showcasing my property beautifully and attracting a lot of interest. Throughout the process, Emily and Sophia kept me informed and provided valuable insights, making the entire experience smooth and stress-free.Thanks to their expertise, my flat sold quickly and at a great price. I highly recommend Andrews to anyone looking to buy or sell a property. They truly go above and beyond for their clients!
Elen · 19 October 2024
Agent replied · 27 October 2024
Thank you, Elen! We're thrilled to hear about your positive experience with Emily and Sophia. Your kind words and recommendation mean a lot to us. Congratulations on the successful sale of your flat! Best wishes , Lisa
★★★★★ 5/5
TrustpilotRebekah was warm and friendly
Rebekah was warm and friendly. Very professional and courteous. Incredibly well presented and great fun. A credit to her profession. Although her sense of direction on roundabouts is questionable. 🤣🤣🤣 She's lovely.
Andy · 18 March 2026
Agent replied · 20 March 2026
Dear Andy ,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. We'll be sure to share your kind words with her. Best wishes , Lisa
★★★★★ 5/5
TrustpilotHad a wonder Experiencing while doing…
Had a wonder Experiencing while doing the viewing. Speaking Daryn was wonderful explaining every detail of the property and helped me alot making my decision
Yash · 24 April 2026
Agent replied · 23 May 2026
Dear Yash Mhatre, thank you for your fantastic review! We're thrilled to hear that Daryn made your viewing experience so positive and informative. Your feedback is greatly appreciated, and we're delighted to have assisted you in making your decision. Best wishes, Andrews Head Office.
★★★★★ 5/5
TrustpilotExcellent service from Shamiya!
My viewing was memorable, largely due to the friendly, enthusiastic and knowledgeable young lady, Shamiya who showed me around. Shamiya happily listened to my moans about how difficult and stressful it has been trying to find a new home, she seemed genuinely caring & empathetic around my current circumstances and seemed really quite happy that I appeared pleased the home seemed really suitable for myself and my son. I feel Shamiya has been an excellent representative for the company, showing her passion and genuine caring nature toward me as a client.I think this young lady will serve this company well and I wish her much luck for her future career...Please give her a pay rise! We need more young people with this positive and enthusiastic attitude in this world. Thank you Shamiya.
Samantha · 27 August 2024
Agent replied · 27 October 2024
Thank you, Samantha, for your kind words about Shamiya. We're thrilled to hear she made your viewing experience memorable and positive. We'll be sure to pass along your praise to her. Best wishes in finding your new home!
★★★★★ 5/5
TrustpilotZubear was a very reliable throughout…
Zubear was a very reliable throughout the whole experience. All calls and emails replied to promptly. Zubear and Duane were great support. Would strongly recommend with their level of support.
P · 10 March 2026
Agent replied · 20 March 2026
Thank you for your wonderful feedback! We're thrilled to hear that Zubear and Duane provided excellent support. Your recommendation means a lot to us. We look forward to seeing you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotAmazing and professional
I really don’t know where to start. Kish was fantastic from the beginning until the end of my selling process.I originally thought his fees were too high but he assured me he would put the work in, to earn the money and I 100% agree that he did and I would’ve actually paid him a lot more. He was worth his weight in gold. Selling a house is stressful enough but Kish and his team went way above and beyond their roles to make it as stress free as possible. I’d never sold a property before so kept asking silly questions and Kish was always more than happy to help explain it all to me (sometimes more than once), until I completely understood. My solicitor pushed back on alot of things and asked me for things that I’d never heard of but Kish helped me work my way through the legal jargon and got me across the line on many occasions. The entire team were super professional and efficient and had great knowledge of the entire process (including the solicitors roles). If Kish ever did take a well deserved day off he would make sure that one of his colleagues were up to date with my case and they would email me to let me know they were on hand ready for anything I needed.In summary, I really can’t express how good Kish and his team were for my selling process. So if you’d like a seamless sale (or buying I’m guessing) then I would highly recommend booking through Kish/Andrew’s!
Nicola · 12 August 2024
Agent replied · 27 October 2024
Thank you, Nicola! We're thrilled to hear about your positive experience with Kish and our team. Your kind words and recommendation mean a lot to us. We're glad we could make your selling process smooth and stress-free.
★★★★★ 5/5
TrustpilotViewing with Shamiya
I recently had the pleasure of viewing a property with Shamiya, and I must say, the experience was outstanding from start to finish. Shamiya's professionalism, attention to detail, and genuine enthusiasm made the entire process smooth and enjoyable.From the moment we met, Shamiya was welcoming and approachable, making me feel comfortable as she guided me through the property. She was incredibly knowledgeable about the property and the area, answering all my questions with ease and providing valuable insights that helped me envision how the space could work for me.What stood out the most was Shamiya's dedication to understanding my needs and preferences. She took the time to listen to what I was looking for and highlighted features of the property that aligned with my criteria. Her personalized approach made me feel like more than just another client, and I truly appreciated her efforts in ensuring the property was a perfect fit.Overall, Shamiya exceeded my expectations in every way. Her expertise and friendly demeanor made this one of the best viewing experiences I've had. I would highly recommend her to anyone looking for a property, you're in great hands with Shamiya!Thank you, Shamiya, for making this process so enjoyable.
Jerone · 12 August 2024
Agent replied · 27 October 2024
Thank you, Jerone & Ikran, for your kind words! We're thrilled to hear about your positive experience with Shamiya. Your feedback is greatly appreciated, and we'll be sure to share it with her.
★★★★★ 5/5
TrustpilotExcellent communication and care…
The process with Andrew’s has been excellent. Sophia and Connor were exceptional in their care and communication throughout and ensuring the process ran smoothly and answered any questions I had throughout the process. I can’t thank them both enough for all their help with everything.
Vanda · 20 October 2025
Agent replied · 22 October 2025
Dear Vanda White,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sophia and Connor. Your satisfaction is our priority, and we're delighted they could assist you so well. We appreciate your kind words and look forward to seeing you again. Best wishes , Lisa
★★★★★ 5/5
GoogleThe Andrews Bear Flat team were great! As first time buyers we didn’t know much about the process, Emma and the team were so supportive, informative, friendly and patient throughout. They kept us really up to date on the progress and were always happy to answer any questions or ease our concerns. Would 100% recommend to anyone looking to buy in the area.
Would also 100% recommend their mortgage advice service. Chloe, our mortgage advisor, was amazing! I don’t know how we would have done it without her!
Emily · 26 July 2024
Agent replied · 24 October 2024
Hi Emily , thank you for taking the time to leave us a review and recommendation. It is fantastic to hear that the Bear Flat team and Chloe were able to assist you in securing your first home, congratulations! It is great that they were so supportive during your first purchase. Thanks again , Lisa
★★★★★ 5/5
TrustpilotWe at HomeCert Ltd have had the…
We at HomeCert Ltd have had the pleasure of working with Louise at Andrews Property Management for quite some time now, and we cannot speak highly enough of her professionalism and dedication. Our team, specialising in electrical, gas, and plumbing services, has collaborated with many property managers over the years, but Louise stands out for several reasons.Louise is exceptionally organised and ensures that every job runs smoothly. Her clear communication and attention to detail make our work much more efficient and enjoyable. She always provides us with the necessary information upfront, which helps us prepare adequately and deliver our services to the highest standard.What truly sets Louise apart is her commitment to both her clients and the teams she works with. She understands the importance of timely interventions and maintenance, always coordinating schedules to minimise inconvenience for tenants and owners alike. Her proactive approach ensures that issues are addressed promptly, preventing minor problems from escalating.Moreover, Louise's friendly and approachable demeanour makes her a joy to work with. She values the expertise and input of her partners, fostering a collaborative environment that benefits everyone involved. Her reliability and integrity have made her a trusted partner of HomeCert Ltd, and we look forward to continuing our successful collaboration.In summary, Louise is a stellar professional whose dedication and expertise significantly enhance the efficiency and effectiveness of Andrews Property Management. We highly recommend her to anyone seeking top-notch property management services.
HomeCert · 22 July 2024
Agent replied · 27 October 2024
What an amazing review! We know that Louise will certainly appreciate the high praise indeed. We know she takes great pride in her work so it's brilliant to see that pride and effort recognised. Thanks again, Rhys
★★★★★ 5/5
TrustpilotMichael & Andrews, the right place to rent
Michael was extremely helpful, kind, attentive and positive during the whole process of renting. He made sure that everything was fine for us, working in our times and in our well being. I cannot be thankful enough for all what he did: his availability at answering the calls, doing the viewings for the property in our available times, speaking with tenants and Landlord to make it possible. We knew it was the right place for us from the moment he answered the phone and started talking.
Kelly · 22 July 2024
Agent replied · 27 October 2024
Hi Kelly, thanks for the five star review. It's brilliant to see that Michael was so helpful to you, from viewing all the way through. We hope you settle in to your new home! Thanks, Rhys
★★★★★ 5/5
TrustpilotGoes the extra mile to help
Rana is one of the most professional agents I have met; she has been fast to respond to all my (many!) queries and anything that she didn’t know she went the extra mile to find out for me. She’s been helpful throughout the process so far, which can be complicated and stressful, but I have confidence that the process would be as smooth as possible with Andrews given my dealings with them so far.
Emily · 22 October 2024
Agent replied · 27 October 2024
Thank you, Emily! We're thrilled to hear about your positive experience with Rana. Your confidence in our service means a lot to us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotRebekah was great
Rebekah was great - super helpful and friendly
Niamh · 3 August 2026
Agent replied · 22 September 2026
Dear Niamh McGillan,
Thank you for your wonderful feedback! We're thrilled to hear that Rebekah was helpful and friendly. Your satisfaction is our priority, and we appreciate your support.
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotAndrews - extremely professional service
Andrews have been really proactive in helping to match me with the right property to buy and, unlike some other local estate agents, regularly sent me suitable property details. Sophia Robinson, in particular, understood exactly what I was looking for and kept me informed with regular updates once I had submitted an offer. I viewed properties with 9 different estate agents in the area, and ended up buying with Andrews. I would 100% recommend Sophia, and Andrews, to anyone who is looking to buy a property in this area; very professional, very efficient and really friendly.
Ms · 11 July 2024
Agent replied · 27 October 2024
Thank you for the five star review. Amazing to see that Sophia and the team listened to your needs before letting you know of properties that we thought would be suitable. We are so pleased you've managed to find your next home with us! Thanks again, Rhys
★★★★★ 5/5
TrustpilotI just wanted to say a big thank you to…
I just wanted to say a big thank you to Ella and Shannon for helping me start my new journey!
AlexisA · 5 May 2026
Agent replied · 23 May 2026
Dear Alexis ,
Thank you for your wonderful feedback! We're thrilled to hear that Ella and Shannon made your experience smooth and enjoyable. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Enjoy your new journey! Best wishes , Lisa
★★★★★ 5/5
TrustpilotAwesome customer care
Andrew's has been our partner in our journey to finally acquire our first home. From the start of the process up to us having our completion date they have been very helpful every step of the way. Sophia and Zak both have been very accommodating and kept things in order and made sure that we understood all the important details. Thanks to Keith as well who was constantly following things up nearing contract exchange and making sure that both parties come up with a mutually beneficial completion date. Thanks everyone
Jason · 3 July 2024
Agent replied · 27 October 2024
Hi Jason, thank you so much for sharing your experience with us. Great to see Sophia and Zak have been so helpful to you and kept everything ticking along. Thanks again, Rhys
★★★★★ 5/5
TrustpilotThe staff was so friendly very kind
The staff was so friendly very kind, caring and so helpful. Maria was very kind always smilling and ready to help . Ed was very kind too and very helpful,he helped me with references application form was very patience also came to help me with my key for my new flat as couldn't opened it . Mikesh i spoke on phone was very kind too and very helpful. Thank you very much for have such a great team to help with renting .Kind regardsPadmini Paumben
Padmini · 2 July 2024
Agent replied · 27 October 2024
Thank you so much for taking the time to leave us a review. Great to see that Ed and Maria have been so helpful to you. We know Mikesh will also appreciate you acknowledging his efforts. Thanks again, Rhys
★★★★★ 5/5
TrustpilotTruly Professional and Trustworthy Agent
Andrews Estate Agent has been a true blessing to work with. From the very beginning, they demonstrated a level of professionalism and dedication that immediately put us at ease working with them. Joseph, Tom and Liz communicated with sincerity and always making sure we felt informed. They also sort invoices on time, every time, which shows their respect for partners and their commitment to doing things the right way- highly recommended!
IMPACT · 21 November 2025
★★★★★ 5/5
TrustpilotOur agent was Lisa's Bird Parsons.
Our agent was Lisa's Bird Parsons.Who is very friendly polite efficient and knowledgeable. She certainly had her work cut, as our sale in the end involved 3 properties.Luckily we chose our own very efficient solicitor, who is brilliant. Sadly our buyers used one of your recommendations, who was absolutely hopeless, and what should have taken 8-10 wks took almost 6 months.Lisa twice as much to sort because of this. But remained brilliant throughout.
Penny · 10 October 2024
Agent replied · 27 October 2024
Thank you, Penny! For your kind words about Lisa. We're glad she could assist you effectively despite the challenges. We appreciate your feedback and will review our recommended solicitor list to ensure better experiences in the future. Best wishes, Jake
★★★★★ 5/5
TrustpilotFantastic experience with lovely people
I had a fantastic experience with Andrews.I own a property company but did not have the time to show some of my tenants around. Even though I wasn't looking for full-time management.They were more than happy to see to my needs and show tenants around for me. I tried every other agency in the area and they were not interested. I had a terrible discovery that my previous tenant had left the house in a bad way leaving terrible things including cat feaces on the floor. I had to postpone everything for a few weeks whilst renovating. Hayley and Jasmine were absolutely fantastic. I was so stressed and they were extremely emphatic towards my situation, giving me various options and reassuring me it was going to be okay. I really needed this as it all came at a really inconvenient time and they supported me through it. Thankyou guys!! Xx
Bradley · 7 June 2024
Agent replied · 27 October 2024
Hi Bradley, thank you for taking the time to leave us a review. We really appreciate the detailed feedback and it's pleasing to see that the team have been on hand to help you out when needed, providing you with a positive experience. Thanks again, Rhys
★★★★★ 5/5
TrustpilotAn amazing team
An amazing team, Harpindar was very helpful and communicated everything thoroughly! Definitely someone i would recommend to others!!!
Louisa · 6 May 2026
Agent replied · 23 May 2026
Dear Louisa , thank you for your wonderful review! We're thrilled to hear about your positive experience with Harpindar and our team. Your recommendation means a lot to us. We look forward to serving you again in the future! Best wishes , Lisa
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