5/5
TrustpilotJamie was great when we were interested…
Jamie was great when we were interested in a property. Always kept us up to date and delivers great customer service.
Trusted Agent profile · Worksop
William H Brown Worksop reviews
★★★★★
1,492 reviews across 3 platforms
80 Bridge Street, Worksop, S80 1JA, S80 1JA
William H Brown's office in Worksop, at 80 Bridge Street, is rated 2.6 out of 5 across 1,492 reviews on three platforms, including 275 Google reviews rated 4.7.
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Reviews
Every review we hold for the Worksop office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotIf i could give this company a 0 I…
If i could give this company a 0 I would. Terrible company who have stolen our deposit and refused to answer emails. Borderline criminal conduct going on there so stay well clear. The boiler failed twice during our last month at the house. They tried to charge us for that damage which was absolutely not our fault. Still considering whether to take to court.
5/5
GoogleLewis supported me and my partner in our application, he was polite, professional and helped throughout with any problems. The welcome pack we received from William H Brown was lovely! Thankyou to all the staff who helped us with this process.
1/5
TrustpilotWorst company to deal with don’t let…
Worst company to deal with don’t let them sell your house don’t let them deal with your house at all because they will not sell it for you but you have really bad customer service avoid the best you can because they will only waste your time and your money the worst communication and the worst customer service
1/5
TrustpilotNot professional at all
Not professional at all. Constant chasing up, never received confirmation offer was received and the outcome. Only verbaly over the phone (when rang myself).Never ring back when they say they will. Customer service is 0, not even 1.Branch Manager done nothing about raised concerns. 2 sentence reply with no actual answer. So be patient and investors dont be bothered.
5/5
GoogleGreat company, very professional. Melissa has been a big help throughout the rental process. Would definitely recommend.
1/5
TrustpilotAbsolutely rubbish,
Absolutely rubbish. Monday 11/04 I booked a view and the agency booked a viewing for Thursday 14/4 at 10 am. Thursday at 9:30 am when I was on my way to view the house I got a call from the agency saying that the views were yesterday and the house is gone now. What a joke, Ridiculous
1/5
Trustpilotvery rude arrogant staff
very rude arrogant staff who think they are better than their clients, manners cost nothing, DO NOT USE THIS COMPANY, read the trustpilot reviews before using this company, they simply are incapable of doing their job properly.
5/5
GoogleGreat service with Sally for my mortgage. She was very knowledgeable and helped me find the best product tailored to me with the best deal regarding interest to save money on repayments. All of the staff I dealt with at William H Brown throughout the process were polite and happy to help.
5/5
TrustpilotWilliam H Brown Gidea Park
William H Brown Gidea Park - Charlie Maynard signed us up and provided a brilliant service - a very caring and understanding young man - always answered and dealt with any queries or worries. Alex Pedro assisted when our solicitors wasn’t answering our calls or emails making a very easy sale difficult - also dealt very quickly when our first buyer pulled out.
1/5
TrustpilotHorrendous.
Disorganised, poorly managed and unsafe. It is always someone else fault. Never follow things through. Poor customer service both as a tenant and a landlord. Terrible rental experience with them while I had my dream house built. i had to go to the Tenancy Protection Scheme to ensure I got all my deposit back. No sign in procedure for keys which they “lost”. Just don’t even think about using them.
3/5
GoogleNot very helpful the staff
Agent replied · 25 October 2024
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@sequencehome.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI recently had a valuation of my…
I recently had a valuation of my property which was changed by £50,000 when I advised whb that I felt it was not acceptable. As the valuer didn't even take into account that my chalet bungalow had an upstairs, I lost faith. I have been telephoned on 3 occasions since, inspite of the fact that I have asked them not to contact me again. 10/10 for perseverance!
5/5
GoogleRecently sold a property by these. Super service, profession and worked tirelessly to sell my property. I felt safe knowing that everything was taken care of. The staff made me feel like I was the only person that mattered even though they sell many houses each week. Would highly recommend if you are wanting to sell your house quickly and efficiently.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotThe sales agent was rude
The sales agent was rude, Condescending and used emojis in proffessional e mails. Then said i as the customer mis interpreted the e mail as though it was my fault. Shocking service
1/5
TrustpilotDid not care
Williamhbrown St Albans - Whilst the support staff are polite and competent, I got the strong impression that management did not care whether they sold my property or not. No feedback, no evidence of what they were actually doing to sell my property, late notification of cancellations and repeatedly sending agents to conduct viewings who had no idea about the area or property particulars.
4/5
GoogleGreat if your looking for a house
Agent replied · 25 October 2024
Thank you for taking the time to leave us this amazing review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotTried to arrange a viewing... total fail
Tried to arrange a viewing through the loughborough branch. Emailed 3 times and via rightmoveI received 1 courtesy email. After that NOTHING.What a joke. If I wanted to sell a house these clowns would be the last agency id use. Poor communication to say the least. They clearly have a poor regard for potential buyers.
5/5
TrustpilotBrilliant service
We recently sold our house with William H Brown. Really helpful and professional. Great service and help from Matthew, who valued our house. Kept us informed and had lots of viewings. Unfortunately we couldn't proceed as we couldn't find a property to buy in these crazy times. They were very understanding, therefore we would definitely use them again.Thank you very much.
5/5
GoogleWe've just put our house on the market through the Worksop branch. Claire McCusker has been superb so far, making everything from valuation to advertisement straightforward, clear and smoothly run. The rest of the team (Jess, Sally et al) have also been excellent thus far: we are feeling well-looked after, informed and valued as clients. Thanks so far: here's to a sale ASAP!
1/5
TrustpilotDON’T TOUCH
I do not advise anyone to use this company. Communication is appalling, they did not notify me of viewings or give me feedback. They told me there were no viewings and encouraged me to drop the price. I agreed to this and later found that there had been viewings. I didn’t feel they were working in my best interest and had nothing but problems with them from the onset.
1/5
TrustpilotWH Brown - a disgrace of a company!
As a landlord currently stuck in a management agreement with WH Brown, I’ll simply say this - DO NOT USE THIS COMPANY. Every single month there seems to be a little trick here or there to try and rip me or my tenant off. One more attempt and I think i’ll be reporting them to the ombudsman - if I could leave a 0 score, I happily would.
1/5
TrustpilotThe WORST letting agents
The WORST letting agents I have ever dealt with. Always having to chase things up with them to find out they haven’t done what they said they would. Left us without heating or hot water for 2 months!! Took months to get our deposit back and eventually had to go to the TDS. AVOID AT ALL COSTS
1/5
TrustpilotAvoid - Seem to have no intention of clearing owed balance
Have spent several months chasing a payment that was owed from Sequence. Despite regular emails and assurances the amount would be paid it seems clear they have no intention of paying back what is owed.Avoid
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. William H Brown Worksop hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Worksop.
