Your Move reviews

★★★★★ 1/5

Google

Our whole experience with Your Move was terribly disappointing and unnecessarily stressful. We used their management service to look after our property. Monies were taken without our consent. I tried several times to contact an area manager but I never heard back from anyone. Eventually the manager called and apologised and admitted we’d slipped through the net but we were told as our tenant was still within his contract, we couldn’t opt out of the management agreement. When we finally sold our property, after being on the market for a year, the list of questions which only they could answer, were just sitting unanswered on someone’s desk for a month despite me chasing me constantly. When the tenant finally vacated they just sent the inventory without even checking the property as there was lots of rubbish in the garden that needed removing and extensive cleaning which needed doing, all adding to the delay and in turn, to our stress.

Emily · 2 August 2020

★★★★★ 5/5

Google

We first spoke to Tahlia from basingstoke your move and never had to contact anyone else! She and James handled everything so smoothly and was always available for us whenever we had any questions. We actually had many doubts because it was our first time renting a house in UK and had no idea about any rules and regulations. But, Tahlia was so cooperative and supportive and made our house moving so much easier. Your move will be our first preference whenever we are going to think about changing house . Thanks guys...

M · 18 June 2020

★★★★★ 5/5

Google

Thanks to James and Tahlia in the Your Move Basingstoke branch who made the entire letting process look seamless by being very detailed and patient with their explanation. From the very beginning they called / emailed us and kept us posted with the progress of the entire process. (They even had their colleagues call us when it was their weekly off, just to ensure we were kept posted). The proposed rent amount they recommended was achieved with a tenant moving into the market in 1 week without the property being put on the market which was an absolute DELIGHT for any landlord. They were able to help us sort out all the miscellaneous work required to be completed before the tenants could move in without us having to be worried at all. I would also say 'Value for Money' as they are providing quality work with competitive pricing as compared to other players in the market. Definitely recommend using them and many thanks to them.

Ramya · 17 June 2020

★★★★★ 5/5

Google

Your Move Basingstoke Imogen and Denis We were first time buyers and if I had to be honest we had no idea what we were doing or what is required from us , but Imogen and Denis have been amazing throughout the purchase of the property . Them availability and helpfulness made us feel comfortable throughout the whole process . They were always happy to answer all our queries. I could call Denis on his day off if I had any worries or questions . We couldn’t ask for better agent and mortgage broker. They both helped us a lot and provided great advise and support. Thank you Imogen and Denis for helping us to buy our dream home . Paulina & Mikael

Paulina · 25 October 2019

★★★★★ 5/5

Google

This the third time I have obtained a mortgage with Denis and again it was a simple, easy and smooth process...we are not the classic 'perfect candidates for mortgage but he is always able to find a product that suits. This time he found us an amazing chsoaer fixed rate deal to refinance our existing mortgage, it all went through smoothly with no issues. Denis is always our first port of call for any of our residential or buy to let mortgage questions.

Emma · 30 July 2019

★★★★★ 5/5

Google

Your Move Basingstoke We were first time buyers and to be honest had no idea what we were doing or what was required from us. Your Move Basingstoke was very informative. Kristian in particular at Your Move Basingstoke was brilliant, he dealt with my highs and lows (mostly lows) he answered my questions which was clear and concise. We felt he fought our corner, as well as being honest and informative with everything. As a first time buyer I was anxious and probsbly a little phone happy, but it was never a bother for kristian! He was so patient with me, we are very grateful.

Lizzie · 30 July 2019

★★★★★ 5/5

Google

I used Denis Acquaah at Your Move Basingstoke for my mortgage advice. He was very knowledgeable and ensured he explained everything in a way that I would understand. Once I had found the property I wanted, he managed to get me my mortgage offer very quickly. The process from application, to mortgage offer only took a few days which was faster than I was expecting. The entire time Denis kept in contact and kept me up to date with the progress. Very impressed with the service I received. Thoroughly recommend.

Amy · 30 July 2019

★★★★★ 5/5

Google

I came to Basingstoke in search for a property to rent and needed it in one week's time (a near impossible task). I contacted every estate agency in Basingstoke in my search and Your Move were exceptional. The Your Move team were quick, kind and professional, setting up viewings on short notice and even finding me a property to rent within 2 days! I have spent nearly one month at my new property and couldn't be happier, it's an ideal location and a very nice neighborhood. A special thanks to Cameron and James from the Your Move team for their great service and availability.

Christoph · 4 November 2018

★★★★★ 5/5

Google

Your Move Basingstoke has been absolutely first class at handling the Lettings of our Burberry House development . James and Cameron were excellent at keeping me in the loop and a huge thank you to Tahlia who has handled the viewings and accompanied all the prospective tenants , all of which having loved dealing with her too ! You are our only port of call for all future Lettings ! Thanks Lawrence Fishnet Goup

Lawrence · 2 April 2020

★★★★★ 5/5

Google

Rented through Your Move for over 3 ½ years. Over this period I have had an excellent experience with the team there. Any issues have been resolved as fast as they could, and were very responsive. I would particularly like to thank Chris W & Cheryl S (Portsmouth way) who have been friendly, helped as much as they could & friendly to deal with.

Will · 30 July 2019

★★★★★ 5/5

Google

Very happy with the service received with Your Move, Basingstoke. All employees were very polite and helpful, I was looked after by Cameron who was always friendly, professional and nothing I asked for was to much trouble for him! Very quick, from the viewing to move in day. Thank you to Cameron and everyone at Your Move for all your help!!!

Amber · 30 July 2019

★★★★★ 5/5

Google

We have worked with the entire team at Your Move Basingstoke both sales and lettings for a number of years. They are a very professional and well organised team. We have also used them personally to rent our current home and Cameron, Kiri and James were polite and helpful during the entire process, we would recommend them to anyone.

JCSG · 30 July 2019

★★★★★ 5/5

Google

Tahlia was a pleasure to work with, helpful, consistent and professional. I’m so glad we rented through her it was simple and stress free. If I move again it will be with your move. I can confidently say that I will not go with another agent. Credit to the lettings team at your move.

Hannah · 16 June 2020

★★★★★ 5/5

Google

Imogen (and James) from Basingstoke sales have been brilliant in finding and buying a flat, that is perfect for my elderly parents. Nothing was a problem, always friendly, helpful and very supportive during the whole process. So patient with my parents. A credit to Your Move. Imogen is a star!

Mark · 25 January 2020

★★★★★ 5/5

Google

We used the services of Denis from Embraer Financial Services, based at Your Move, and we were extremely impressed. Denis is very approachable, and makes mortgages so understandable. His friendly approach will ensure you find the right product from you, with nothing being too much work. Highly recommend!

Ed · 11 September 2019

★★★★★ 5/5

Google

Thalia was my moving agent at Your Move in Basingstoke. Thalia is professional, kind, supportive and very professional. Thalia made the process very easy and super quick. This has by far been the quickest and most efficent move for me! Would highly recommend!

Kirsty · 16 June 2020

★★★★★ 5/5

Google

After enquiring with many agents in Basingstoke Dean was the most helpful I came across listened to what I wanted and since then I have decided to place my property on the market with him couldn't fault the service!!! Keep Going

Geroge · 30 July 2019

★★★★★ 1/5

Google

I have absolutely had enough of the utter disgusting service I have received from Your move. From the moment i agreed to lease the property the service dropped dramatically. i had to chase for a move in date, deal with rude staff, received the lease 30 min before it had to be in to enable me to receive the keys the same day. rented an unfurnished place, but when i complained about furniture left behind, they delayed my move and had the cheek to tell me to pay to have it removed. I had to escalate the matter to customer service to get a response. Icing on the cake is the gas leak i found after i was finally able to move in after two weeks. no hot water or heating for 5 days. Great, heating and hot water, but walked into a dug up floor, furniture completely covered in dust, irreplaceable items ruined, unable to even get to the kitchen from the lounge. how can things not be covered. no respect for other peoples things. The move has not been pleasant one bit and well getting any responses from Your Move is even worse. You have to chase them for answers. The landlord is no better, he will repair the floor in his time. Don't mind that i pay rent and right now the house isn't habitable.

Nicole · 18 October 2019

★★★★★ 5/5

Google

Hi...I have very good experience with Your move..in every step they guided us...special thanks to Tahila who was always ready to help us..thank you once again ??

Hima · 16 June 2020

★★★★★ 5/5

Google

A fantastic service and they are always happy to help whenever I had a query. Very friendly and professional staff. Thank you Kristian and Sam for all your help.

Susan · 30 July 2019

★★★★★ 5/5

Google

We worked with Denis at Your Move and I must say it was the best service you can get. Thank you

Elena · 30 July 2019

★★★★★ 1/5

Google

This agents are reckless. Never respect tenants privacy or gov guidance about social distancing. forcing property viewing without tenants consent.They Will do anything to make a couple of hundred pounds. Also taking large amount of deposit, more than the other estate agents taking in the town. Later Advising the landlords to allegedly deduct large amounts when end of tenancy. Beware!!!

John · 19 July 2020

★★★★★ 5/5

Google

Imogen is proactive and considerate. She really listed to our requirements.

Denise · 8 April 2020

★★★★★ 4/5

Google

My Husband & I had registered with 7 other agents before finding Your Move. James Steele suggested a suitable property immediately & both he & Cameron George, were incredibly helpful throughout our viewing, decision-making & processing of the deal. We would use Your Move again & would welcome working with these gentlemen any time! Noël & Louise Adams

Noël · 11 November 2018