Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt has been amazing and quick journey of a house purchase through CG. Mark has been a great professional to understand and help at every step of the process. We met at a viewing for first time and immediately he understood what exactly we are looking for. He then showed us the property with all check boxes within a couple of days. Also he helped us with right teams for conveyancing and mortgage broker as per our needs. He has gone above and beyond to keep the process at ease.
We highly recommend Mark for anyone looking for an estate agent!!
Dilpreet · 16 March 2026
Agent replied · 16 April 2026
Thanks so much for your kind review. It was a pleasure working with you.
★★★★★ 5/5
GoogleMark was brilliant every step of the way, and made us feel valued as first time buyers. There was never any delay in responding and kept us up to date through the process.
Would highly recommend.
James · 6 November 2025
Agent replied · 12 November 2025
Many thanks James. Looking forward to handing you the keys soon!
★★★★★ 5/5
TrustpilotLee - What a hero!
Lee, honestly, what can we say? If it were possible to give a 10-star review, we absolutely would! From start to finish, Lee has been nothing short of exceptional. He is honest, hardworking, and genuinely invested in making the whole process as smooth as possible.
L · 6 December 2025
★★★★★ 5/5
GoogleMark and the team are a fantastic, honest and local estate agents. They were realistic with what our property would sell for and kept us posted throughout the entire process. If I am ever to sell another property, I will certainly use Charlton Grace.
Stephen · 27 October 2024
Agent replied · 10 November 2024
Thanks so much Stephen, much appreciated. All the very best.
★★★★★ 5/5
GoogleFantastic service from Mark and his team they made the experience of selling our property so stress free and keeping us updated constantly. I would 100% use Charlton Grace again in the future .
Derry · 29 July 2024
Agent replied · 24 August 2024
You're very welcome Derry, thanks so much for putting your faith in us.
★★★★★ 5/5
GoogleI wholeheartedly recommend Charlton Grace. Mark has been very helpful, kind and patient throughout the whole process of selling my house and has always responded quickly and efficiently.
Gill · 28 August 2024
Agent replied · 24 August 2024
Many thanks Gill, all the very best.
★★★★★ 5/5
GoogleI found the whole selling process ran very smoothly from start to finish with Charlton Grace.
Mark is vastly experienced and easy to work with and so was the lady who did ALL …
Simon · 16 April 2024
Agent replied · 12 June 2024
Many thanks for the kind words Simon, much appreciated.
★★★★★ 5/5
GoogleMark is a very helpful estate agent who kept us advised throughout the purchase process, even though we were not his clients. Thank you mark.
Michael · 28 August 2024
Agent replied · 24 August 2024
Many thanks Michael.
★★★★★ 5/5
GoogleWe have had a fabulous experience with Charlton Grace Independent Estate Agents in Basingstoke. Mark is incredibly swift at responding, his knowledge of the local area and the business are hugely beneficial, and at 1% including VAT, you …
Lindsey · 16 April 2023
Agent replied · 12 June 2024
Thanks so much Lindsey, very kind of you to say this.
★★★★★ 5/5
GoogleWas a tenant of a property in which they were a letting agent for almost six years. Of all of the letting companies I’ve been managed by, they are the best. They were efficient, fair and responsive to any and all queries. Often arranging …
P · 16 April 2025
Agent replied · 12 June 2024
Thanks so much for your kind words, wishing you all the very best.
★★★★★ 5/5
GoogleIf you seek a good agent to sell your house, we would thoroughly recommend Charlton Grace as having genuine acumen and being dependably resilient in the challenge of achieving the optimum sale.In a choppy market last winter for our 4-bed …
Martin · 16 April 2025
Agent replied · 24 August 2024
Thanks so much for the kind words Martin, we really enjoyed working with you.
★★★★★ 5/5
GoogleI have both sold and purchased property through Charlton Grace and would recommend Mark and the team highly. Mark has always been responsive, professional and kept me updated throughout the process. Thanks for making this a smooth process.
Sarah · 11 December 2021
Agent replied · 10 December 2024
Much appreciated Sarah, all the very best.
★★★★★ 5/5
GoogleI would recommend Charlton Grace to anyone wanting to sell their house. From my initial conversation with Mark through to the final completion, he was friendly, experienced, caring and professional. He also managed a record breaking offer within two days of it being advertised! An extremely well deserved five stars!
Jackie · 28 August 2024
Agent replied · 24 August 2024
Thanks so much Jackie, much appreciated
★★★★★ 5/5
GoogleI have both sold and purchased property through Charlton Grace and would recommend Mark and the team highly. Mark has always been responsive, professional and kept me updated throughout the process. Thanks for making this a smooth process.
Sarah · 13 June 2021
Agent replied · 12 June 2024
Much appreciated Sarah, all the very best.
★★★★★ 5/5
TrustpilotA Great Experience
The property we purchased was through Charlton and Grace. Mark and Aidy were brilliant throughout. Quick to respond, very helpful with any questions we had, arranged for us to view the property again as required. Honest and reliable. Thanks again. Luke & Lisa
Luke · 3 February 2024
★★★★★ 5/5
GoogleAfter having a very bad experience with another, national estate agents at the start of our sale, it was so refreshing to work with Mark from Charlton Grace who became a trusted advisor to us throughout the process. He was incredibly responsive, helpful and professional, and was always available when we had a question or needed advice, which was invaluable to the entire process. Would definitely choose to work with the company again in the future - we are moving to Guildford, so hopefully you can open an office there!PositiveResponsiveness, Quality, Professionalism, Value
Ellie · 25 August 2021
Agent replied · 12 June 2024
Thanks so much Ellie, it was an absolute pleasure to act for you.
★★★★★ 5/5
GoogleUnderstanding our need to get our house on the market asap, Mark Charlton very quickly appraised the property, took all the measurements and photographs, and our house was advertised on the web within 3 days. We believe the asking price was exactly right and we received an offer and accepted it after 5 days of being advertised. Mark worked tirelessly to keep everyone updated on how the chain was progressing and kept everything moving. Charlton Grace really earned their fee and I would recommend them to anyone selling in the Basingstoke area.PositiveResponsiveness, Quality, Professionalism, Value
Sarah · 13 June 2021
Agent replied · 12 June 2024
Thanks so much Sarah, it was our pleasure to act for you.
★★★★★ 5/5
GoogleVery professional and straightforward experience. The guys in the office provided great pictures of our house and sold it in the first week. We couldn't find initially, but they managed our buyers really well. Mark was totally on top of the chain all the way through and prior to the sale Adrienne kept us up to speed with the viewings and offers. Great result and would happily recommend.
John · 13 June 2020
★★★★★ 1/5
GoogleAvoid. Had a awful experience with Basingstoke letting manager, Michele Blay. Will try by all means to take your whole deposit.
Claire · 8 June 2025
Agent replied · 28 July 2025
We’re sorry to hear you feel this way. Our goal is always to provide a positive experience for both tenants and landlords.
A professional inventory company conducted your check-in & out inspections and documented the property’s condition at the start and end of your tenancy. The property was left in an unclean state, with damage noted. This was clearly outlined in the inspection report. We do not benefit financially from any deposit funds retained to bring the property back to a satisfactory condition for re-letting and would prefer to refund the full deposit.
We’re always transparent and fair in following the tenancy agreement and deposit guidelines. If there’s ever a disagreement, tenants are encouraged to raise it through the proper resolution channels, which you did and following their impartial assessment you received a partial deposit refund.
★★★★★ 5/5
GoogleMark was always available when we wanted to talk to him. He was professional and proactive.
James · 16 April 2023
Agent replied · 12 June 2024
Many thanks James, much appreciated.
★★★★★ 1/5
GoogleForget about deposit if you go with these people. Terrible experience. The property was left in a better state then how I got it, they asked me to come to the property on the check in day, when I went there, there was no one and no one was picking the call up, after a while the agent called back and said sorry I am stuck in traffic and can't make it, I had to go back to the office with an unpaid half day, later I received a check in email and said check in is done, the property was in a worse position you can get and the check in didn't show anything, I emailed them and they said send us some photos. The garden was full of rubbish which I had to clear on my own expenses, the shed was full of useless stuff which I had to throw away, later when I told them they won't reply, often late or no replies to phones and emails, automated replies to email that I am on holidays and no one is able to help there, no backup staff, the worse experience you can get. Beware tenants.
Adnan · 13 June 2020
Agent replied · 12 June 2024
We are disappointed that you felt your experience with Charlton Grace was ‘terrible’. We pride ourselves on high quality customer service. The damage you caused to the property has to be rectified at your cost, allowing for an element of wear & tear, and in your case the landlord did bear an element of the cost of the repair. The amount of deposit returned to you reflected this.
★★★★★ 1/5
GoogleJust horrific customer service by Michele Blay Basingstoke lettings manager. We were left waiting for a viewing in the midday heat with three small children and a dog. Sending an AUTOMATIC email cancellation 15 mins after the agreed appointment is not acceptable or professional! Pick up the phone and communicate! DO NOT use Charlton Grace Basingstoke. Exceptionally unprofessional!
Dominique · 13 June 2023
Agent replied · 12 June 2024
We can’t apologise enough Dominique, you are completely right, we should have called you when we had no response to the cancellation email we sent you.
★★★★★ 5/5
GoogleMark Charlton and Adi are so easy to deal with. They don't overcomplicate issues like so many agents and are not pushy in any way. They are straight forward, friendly, understanding and very empathetic, when stress levels can be high. They are reliable and trustworthy in their advice. I have used them twice now and can't rate them highly enough!
Chris · 13 June 2022
Agent replied · 12 June 2024
Many thanks Chris, it's our pleasure to work with you again
★★★★★ 5/5
GoogleMark Charlton and Adi are so easy to deal with. They don't overcomplicate issues like so many agents and are not pushy in any way. They are straight forward, friendly, understanding and very empathetic, when stress levels can be high. They …
Wild · 16 April 2023
Agent replied · 16 April 2026
Many thanks Chris, it's our pleasure to work with you again
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
