Connells Basingstoke South reviews

★★★★★ 5/5

Google

Recently sold our property through Connells Basingstoke South Branch and I would recommend them to anyone considering either selling or buying a property in this area - we received unbelievable service throughout the process. The initial valuation and information provided by Charlie Hales on our initial contact was excellent. Her guidance of the process, the options available on marketing were invaluable. Thank you Charlie and thank you to all of your team for making this whole process so easy. It really is appreciated

Andy · 17 January 2026

★★★★★ 5/5

Google

Fantastic Mortgage Advisor! I’ve worked with Alicia Hunter for 6/7 years so far and she’s supported me through purchasing and remortgaging, currently helping with my next purchase. Alicia is incredibly knowledgeable, patient, and dedicated. She explains everything clearly, keeps me updated, and always goes above and beyond to make what can be a stressful process feel simple and manageable. Her guidance has been invaluable, and I trust her completely. I couldn’t have done any of it without her guidance. Highly Recommend!

Amy · 17 December 2025

★★★★★ 5/5

Google

Poppy and her team including Charlie (who I believe showed us round the house we bought many months ago..) have been a wonderful help and support through the process of buying our house with them. Our sale & management company were holding things up and Poppy did her best to reassure us and the rest of our chain that we were doing what we could. Thanks for all your help, support, and the lovely “new house pack”, when we picked up the keys.

Amber · 17 December 2025

★★★★★ 5/5

Google

Charlie and her team were incredibly helpful throughout a long and challenging house purchase. From a very efficient and positive initial viewing through to the end of the process, Charlie’s communication, persistence, and knowledge made all the difference. Went above and beyond in helping deal with difficult solicitors and generally keeping everything moving when it easily could have stalled. Highly recommend.

Kofi · 17 December 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

We are currently purchasing our first house and Charlie has been guiding us through the process amazingly, always making sure any questions we have get answered. She's definitely making the first time we go through this process an easy, smooth journey.

Jessica · 9 December 2025

★★★★★ 5/5

Google

We are in the process of buying through Connells. Poppy Dickson has been great to work with and has made the buying process much smoother. We really appreciate how friendly and helpful she’s been in helping us find our home!

James · 15 November 2025

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 4/5

Google

Rob is a legend and was super friendly and helpful when I viewed a local property that is on the market with Connells, however Gary never called me on our scheduled date and I've received no response to my e-mail asking for an explanation/follow-up on that. The lack of consistency has put me off using them to sell my property, however I will continue to hopefully pursue my offer.

S · 23 August 2024

★★★★★ 5/5

Google

Poppy Dickson and the team were absolutely brilliant. All way way along and so caring right until the end. So attentive and supportive thank you

Mike · 17 January 2026

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

We recently sold our house through Connells. Poppy was always responsive and supportive throughout!

Rebecca · 27 March 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

We had a wonderful experience with Connell Estate Agents Basingstoke South. The staff are professional and friendly, in particular Julie and Charlie. They are helpful and supportive throughout the whole process. Thank you so much for your professionalism and commitment.

Shirley · 1 July 2025

★★★★★ 5/5

Google

i brought a property through basingstoke south, poppy conducted the viewing with me and answered every question was amazing i couldn’t thank her enough, during the process i dealt with both poppy dickson and charlie hales. charlie’s communication skills were outstanding and made the move so smooth and stress free, would really recommend this branch to anyone looking at making their next move

Ethan · 17 February 2026

★★★★★ 4/5

Google

Rob is a legend and was super friendly and helpful when I viewed a local property that is on the market with Connells, however Gary never called me on our scheduled date and I've received no response to my e-mail asking for an …

Sam · 18 April 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

We’ve had a brilliant experience with Connells Basingstoke (South) and in particular Bethany and Gary. Bethany’s knowledge, support and communication have been amazing throughout the whole process and we are very excited to move into our first home. Thank you so much!

Rosie · 4 April 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026