Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBasildon,Pitsea.DO NOT CONSIDER RENTING FROM THEM.
⭐ 0/5, SCAM WARNING: DO NOT RENT FROM THEM
This is exactly how they operate:
They had most probably not taken all keys from other tenants had my partner face someone entering the flat and had to run him out it is not safe to consider renting from.
• They hand over properties that are not up to scratch full of pre‑existing faults, dated, and falling apart then they try to charge YOU for everything at the end he wants to charge up to update his un updated box rooms.
Even tried to charge near enough £200 for a toilet seat that has been loose before moving in and now all of a sudden he wants a new one so he thinks he can request that we had been dealing with it and had plenty vistors come and can vouch.
We offered Max £430 and even that is excessive I am saying this so no one else has to experience what we have.
They use their own overpriced “high‑end” companies to do it, just to jack up the price.
• It’s not just one charge it’s 3 or 4 separate payments all added on, for a flat that is absolutely tiny and nowhere near worth it.
• My auntie runs a professional cleaning business and she’s absolutely shocked at how much they’re trying to charge she says these prices are ridiculous, predatory, and completely unreal.
• We never even checked in or moved in the place was unsafe, couldn’t be secured, police attended multiple times, and we were scared to stay even with a lock change I have videos being in the house by myself and hearing constant noises and keys trying go enter the door and then they would leave.
• The agent even admitted the property is dated, in need of updating, and “on its last legs” so they know these issues were there before we arrived.
They scam you from start to finish. They know exactly what they’re doing. Do yourself a favour STAY FAR AWAY. Don’t let them do this to you.
Aleesha · 6 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to share your experience.
We are sorry to hear that you feel disappointed with the service you receive but in this circumstance, recollections vary.
At Griffin, we take concerns regarding property condition, security and maintenance extremely seriously. Properties are inspected and an inventory is completed prior to a tenant moving in, recording the condition of the property at the commencement of the tenancy, including photographic evidence. This provides an accurate record of the condition at the start of the tenancy and is an important part of the tenancy process.
We also respond to maintenance issues reported during a tenancy and work with the relevant parties to address repairs and concerns appropriately.
Regarding any proposed deductions from a deposit at the end of a tenancy, these are not simply charges that can be applied without supporting information. Where there is a dispute, the matter is directed through the appropriate channels, with the relevant documentation, inventory information and photographic evidence provided so that the circumstances and condition of the property can be properly considered.
We appreciate that there can be differing views between landlords, agents, and tenants regarding the condition of a property and any associated costs at the end of a tenancy. Our role is to follow the appropriate procedures and provide the evidence available to us, rather than make unsupported assumptions.
We are unable to discuss individual tenancy matters or personal circumstances publicly, but we remain happy to address any genuine concerns through the appropriate channels not forgetting the behaviour and conduct of ALL involved.
★★★★★ 1/5
Google0/5 ⭐️
This estate agent is allowing the landlord of the property we’re were renting take the absolute mick out off us and trying to target us for crazy amounts of money.
His flat was never done in a livable way and safe hence why we ended our tenancy early.
He wants to do up his flat and use our money to do so to help towards the cost and that won’t be happening plain and simple don’t trust them.
Aleesha · 6 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to share your experience for the second time .
We are sorry to hear that you feel disappointed with the service you receive but in this circumstance, recollections vary.
At Griffin, we take concerns regarding property condition, security and maintenance extremely seriously. Properties are inspected and an inventory is completed prior to a tenant moving in, recording the condition of the property at the commencement of the tenancy, including photographic evidence. This provides an accurate record of the condition at the start of the tenancy and is an important part of the tenancy process.
We also respond to maintenance issues reported during a tenancy and work with the relevant parties to address repairs and concerns appropriately.
Regarding any proposed deductions from a deposit at the end of a tenancy, these are not simply charges that can be applied without supporting information. Where there is a dispute, the matter is directed through the appropriate channels, with the relevant documentation, inventory information and photographic evidence provided so that the circumstances and condition of the property can be properly considered.
We appreciate that there can be differing views between landlords, agents, and tenants regarding the condition of a property and any associated costs at the end of a tenancy. Our role is to follow the appropriate procedures and provide the evidence available to us, rather than make unsupported assumptions.
We are unable to discuss individual tenancy matters or personal circumstances publicly, but we remain happy to address any genuine concerns through the appropriate channels not forgetting the behaviour and conduct of ALL involved.
★★★★★ 5/5
GoogleCan’t praise Reece enough, polite, full of knowledge and puts you at ease.
Very good phone manner
Thank you Reece
Chloe · 13 September 2026
Agent replied · 13 October 2026
Thank you so much for your kind words! I’m really pleased to hear that I was able to put you at ease and provide you with the help and advice you needed. It was a pleasure speaking with you, and support you on your property journey... I really appreciate you taking the time to leave such a lovely review. Thank you!
★★★★★ 5/5
GoogleReece has been incredible! He is patient and very calm. I felt greatly valued, thank you Reece😊 …
Sarah · 13 August 2026
Agent replied · 13 October 2026
Thank you so much Sarah! 🌟 Your lovely review is really appreciated... …
★★★★★ 5/5
GoogleReece was very helpful and informative getting us booked in for a viewing! Great customer service, Thank you!
Lizzy · 13 August 2026
Agent replied · 13 October 2026
Lizzy. 🌟 Thank you for taking time to write a review. Your recommendation is really appreciated! …
★★★★★ 5/5
GoogleReece was very helpful in booking my appointment in the lettings team.
Laura · 13 September 2026
Agent replied · 13 October 2026
Hi Laura,
Thank you so much for taking time to leave a five star review for Reece at Griffin Estate Agents in Pitsea. 🌸 🌟 …
★★★★★ 5/5
GoogleDemi has been incredible from start to finish. From guiding us through the whole process to hand holding us when we were needy. Her friendliness and kind self welcomes you to ask questions and is always happy to help. She has also turned everything around for us in less than a week! If that’s not worth a shout I don’t know what is!
Andreea · 21 April 2026
★★★★★ 5/5
GoogleMe and my fiancé found our first home on rightmove that was listed by griffin, everything was correct from the photos to the listing of the property. They recommended us a mortgage adviser, James, who has been brilliant from the start. Simon was our main contact as an in between us and the seller, who has been brilliant with his communication at keeping us updated and also speeding things along. Thank you Simon.
Katherine · 13 January 2026
★★★★★ 5/5
GoogleI had a great experience with Demi, the Lettings Progressor. She called me to explain the viewing process clearly and professionally, making everything easy to understand. She also arranged a viewing at a date and time that suited my availability, which I really appreciated. Excellent customer service throughout. I really recommend Griffin Group to anyone with full confidence.
Rinu · 13 August 2026
Agent replied · 13 October 2026
Thank you so much for your wonderful review! ⭐ We’re delighted to hear that Demi made the viewing process clear, professional and easy for you, and that she was able to arrange a time that suited your availability.
We really appreciate your kind words about the service you received and your recommendation of Griffin Group. We’ll be sure to pass your lovely feedback on to Demi. 🏡
Thank you for choosing Griffin Estate Agents, Pitsea! 💙
★★★★★ 5/5
GoogleI am pleased to wholeheartedly recommend Griffins Lettigs for their exceptional professionalism and dedication. Reece and Demi played a pivotal role in helping us successfully close the deal, demonstrating outstanding expertise, proactive communication, and unwavering support throughout the process. Their attention to detail and genuine commitment to client satisfaction made all the difference. I truly appreciate their efforts and look forward to working with them again in the future. Griffins Lettigs is fortunate to have such talented and dedicated team members like Reece and Demi.
Sazner · 25 September 2025
★★★★★ 4/5
GoogleQueried about a property to rent yesterday,
Reece has been brilliant so far asked relavant questions and sounded friendly on the phone , 2 phone calls and a few questions later I have the opportunity to view on monday, so far so good will let everyone know the experience as it unfolds
Karl · 13 May 2026
★★★★★ 5/5
GoogleI had been searching for housing for a while and kept being let down, I contacted griffin and was dealing with Reece. Worthing a short period of time I had found suitable properties and Reece was very quick in arranging viewings. I have now signed to have my own place and Reece has made it simple every step of the way and kept communicating with me throughout
Mark · 25 November 2025
★★★★★ 5/5
GoogleLayla was absolutely fantastic throughout the whole process. She was always responsive, incredibly kind, and so patient with any questions we had. Everything was handled quickly and smoothly, which made getting moved in feel completely stress-free. We really appreciated her support and couldn’t have asked for a better experience.
Danté · 21 April 2026
★★★★★ 5/5
GoogleGriffin staff have been exceptional from the time I was looking for a place and even looking after me as a tenant. I got a lovely welcome box when I moved in to the property. I’ve received endless support and assurance during inspections. Hayley has been helpful in being flexible as I work full time and enabling me to have inspections as a time that suits me. They’re always happy to help. All rent payments are acknowledged in a timely manner. Even through hard times and needing to change rent payment dates this was never too much to ask. Thanks Griffin. You make renting a good experience. Thanks Hayley, Ash and Leigh for all your help. Xx
Wandi · 25 June 2025
★★★★★ 5/5
GoogleExceptional service from Demi! He managed to fit me in for a same-day viewing on very short notice. Really appreciated his approach during the viewing, he gave me space and time to have a thorough look around on my own without feeling rushed. Highly recommend.
Belinda · 13 August 2026
Agent replied · 13 October 2026
Thank you so much for your fantastic review! ⭐
We’re delighted to hear that Demi was able to arrange a same-day viewing for you and made the experience so comfortable and relaxed.
We’re especially pleased that you appreciated Demi’s approach and you had the time and space to look around the property thoroughly without feeling rushed. We believe giving our customers a positive and stress-free viewing experience is so important.
Thank you for your kind words and for recommending Griffin Estate Agents! 🏡 🌸
★★★★★ 5/5
GoogleI honestly don't have a bad word to say about Griffin!
Me and my Fiancée have just moved into our first flat and before starting anything we was panicking about bills and how do we do this and how to we transfer that as a couple that have never have them responsibilities but my God it was a breeze! All thanks to Griffin and their amazing staff especially Hayley who delt with us.
Between showing us the flat for the first time, being so accommodating to pop in before we got keys to measure up and get meter reading, to sending links with forms to fill out, giving us all the useful services they had to offer like Homebox that pays all your bills at once water gas electric council tax witch is brilliant! Not only that COMMUNICATION!!! can't NOT FAULT! evey email was replied in a timely manner evey question was answered with no problem! Hayley even updated us with everything without is asking for it! Was so lovely made us feel so at ease as first time renters.
When we picked up the keys, Hayley even had a moving in box they offer with some good little bits in it.
We have been in our lovely flat for over a month now and still know we can contact them for anything!
Alex · 25 May 2025
★★★★★ 5/5
GoogleI recently had a good interaction with Demi, who provided exceptional lettings service including necessary information and viewing support and a friendly response during my recent viewing appointment. I am very much looking forward to establishing a professional relationship as a tenant. Thank you.
Riya · 13 August 2026
Agent replied · 13 October 2026
Thank you Riya for your lovely 5 star review. Really appreciated! 🌸 …
★★★★★ 5/5
GoogleA quick and clear explanation of the property and a convenient viewing booking experience. Thank you Reece for your support. I am really confident I’d be able to settle down into a property at the earliest with your support. Cheers.
T.K · 13 May 2026
★★★★★ 5/5
GoogleMe and my partner were directly involved with the professional and accommodating service provided by Chris Mitchell, from the day we met him, he was, as I said, very professional, helpful, attentive and showed a great level of understanding and expertise. It was a pleasure working with him and we are sure that he will go very far in this role. Much appreciated!
Jae · 9 October 2026
★★★★★ 5/5
GoogleReece has been exceptional and very professional in his responses and information. Thank you 🙏 Jacqueline Searle …
Jacqueline · 13 August 2026
★★★★★ 5/5
GoogleDemi was absolutely amazing.
all staff members, Hayley, Leigh and Ash are a credit to the team also!
Wes · 13 August 2026
★★★★★ 5/5
GoogleReceived a phonecall from this company today in response to an email I had sent asking for more information on a rental property.
The letting agent (Reece) was very informative and down to earth. He managed to get through all the information we both needed efficiently (despite having my kids asking questions in the background). Now looking forward to viewing the property to see if its a good fit. 🤞
Enya · 13 July 2026
★★★★★ 5/5
GoogleI have experience of using Griffin as a Letting Agent. I find the whole team very knowledgeable, efficient and helpful, especially Hayley, who always seems to go the extra mile. She is polite and respectful, and is a pleasure to deal with. She always returns my calls and emails within a short time, and endeavours to give me good advise to the best of her knowledge and experience.
Sharon · 25 May 2025
★★★★★ 5/5
GoogleI have been using Griffin as the managing agent for my small portfolio of properties for a while now. I find all the staff pleasant, and easy to deal with. Especially Hayley and Demi. Now Reece has joined the team, he fits in really well and is polite and pleasure to deal with and willing to help in any way he can.
Sharon · 25 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
